Repwest Insurance Company
Reviews and Complaints

I had items stolen from uhaul storage anc repwest instantly denies claim in order to profit off my payments.

They are oh no help and never return emails

A uhual truck ran stop sign when I had right of way the driver which I feel look like he'd been drinking said he didnt see me because of the glare from sun. I hired attorney who says repwest is giving the run around. Repwest had a appraisal done and 5000 plus in damages were sustained. My attorney has been asking them for weeks when can we began repairs. It's been over 2 months since accident finally claim specialist advised they are still doing investigation and that they haven't accepted fault yet which is crazy when the iddoit driver is 100 percent at fault. Thank God my kids are ok I substained broken rib which hurt like hell for over a month. I am stuck driving a car which is not safe I hope too hell we go to court cause I will sue the hell out this company if this isn't resolved soon

Was hit by a uhaul truck and employee. And they had me get an estimate and then sent over an appraiser which he said we should get a check in 5-6 business days and repwest adjuster just says he'll get back to me but nothing yet he doesn't reply back to me any more. The estimate was for a Lil over$2400 . I just got my car not long before that happened now it looks like crap.

Hello, its almost 30 days when U-Haul truck hit my car while I was filling Gas in my car at Gas Station.
Provided all documents, what Jonathan Warner asked for in the 1st week of Nov, 2021.
Preliminary estimate of repair shop is $ 2402.60. which I sent to Jonathan in the 1st week of Nov, 2021 while Jonathan sent me check of $2051.56. and told me that all over USA, its the cost.

Preliminary estimate is from European Collision center, San Francisco.

it very clear that I been discriminated by your Company as my name is FAROOQ IMAM. otherwise, how openly dishonor the preliminary estimate of car repair shop?

on 11/07/2021in between the hours of 11:45pm and 4:15am my uhaul was vandalised.i contacted the east haven ct06513 an there officer's took my info and left. i priced both driveran rear driverside windows locally at whalley glass new haven ct 06511. priced 939.12 due to this matter i had void a planned trip and resevation cost

I recently filed a claim on a mattress that was damaged during a move with rep west. I had receipts to support the new purchase of the mattress less than six months ago and set up by Mattress Firm. I also had pictures supporting the damage that was done during the move. Ultimately the insurance company made contact with the movers and the mover said they did not do the damage and they denied my claim. If they're going to just take the word of the movers who caused the damage, why do they bother having the patrons submit all of this information. It was a waste of money to have their services in place. I also believe it looks bad to have them back and companies like U-Haul because it looks like they are all in cahoots together

24 Aug 2021-Break in-two storage units
25 Aug 2021-Notified; I was out of town at the time
30 Aug 2021-Police report

At first, I thought my adjuster was incompetent since he refused to return all my phone calls and emails-weeks have passed.
In addition, I have sent digital "Contact me" forms to the company.
Lastly, I asked to speak to a supervisor; left Jason a message and still no contact from anybody.
This is not the behavior of a reputable company…If this isn't resolved immediately I will contact the authorities.

On june 16th, 2021 I received a phone call from dan the new store manager of the uhaul cedar brook in berlin, new jersey and was asked if I got all my belongings out of the storage unit.. I am currently in florida and have been since january 2021 because my mother had stage 4 brain cancer and I moved her from jersey to florida to stay with me and put her belongings in their storage unit that is supposed to be secure with triggering alarms and 2 secured remote access gates to go through. I told dan I am in florida and my mother had recently just passed in february of 2021. And I have been paying by debit online every month prior to his phone call.. So he told me that all my stuff was gone and that prior to this they had a employee put on green locks about 6 weeks prior and that my storage to him he knew was mine so he was calling to let me know to contact repwest and fill out necessary forms to start my claim.. I was denied by michelle beltran from repwest not even 5 days later and I have been calling and leaving messages and no repsonse.. I'm at a lost for words and don't know what else to do.. I just want my belongings and good memories back of my mothers or payment even if there isn't a price for whats been stolen

some event occurred during the shipping of my household goods that caused two bicycles in the ubox to become airborne and land on two televisions in the other end of the ubox thus breaking the two tv's. I noticed when opening the ubox the padlock was smashed flat. I had to cut it off with bolt cutters.
I filed a claim and it was denied. Repwest claimed they do not insure for damage caused by "normal shifting of the load". The items in the ubox were packed professionally and wrapped well with pads including the tv's.

Accident happened two weeks ago and my car has still yet to be fixed (or even started). We have reached out numerous times via phone and online contact form with no response. Adjuster came out last Monday and we were told we would hear something by Wednesday, now it's the following Monday and NOTHING. They say phone calls are returned in 24 hours, but that's not the case. Can someone please contact us IMMEDIATELY about our claim? Communication is key and we've received very limited amounts. Most of what we have received has been initiated by us. And please don't come back with the "we tried to contact you" garbage.

I rented a uhaul truck on July 2, 2021. In the process of trying to park off the road I knocked a persons bumper off. I paid for the insurance and was told to file a claim with rep west. I have made several attempts to get in touch with them so the matter can be resolved and these poor patient ppl need it fixed!
I have even tried going to the BBB to get things resolved and there not affiliated with the BBB.

Yes claim # 158025 was asked to send as many invoices for my stolen goods, which I did only to be told I was only getting what police assumed payout should be and not seeing my invoices. Waste of time collecting all old receipts and invoices if determined by what police says things are valued at. My clothes and 4 pieces of luggage worth at least 1000. My box of 22 pair of shoes worth at least 600. 3 pairs purchased just this year 2021.250.00. What depreciation. Incident occurred between 05/29/21 -06/21/2021. Burglary 2 of storage unit in uhaul if Bricktown.. not to mention my toaster oven, my 22 inch insignua now up in value if replaced, antenna, heater, humidifier, coffee maker, headphones, bluetooth speaker, apple I pod touch 4th generation. Blankets, throws, comfier, supplements ×10 bottles. Bathroom box. Kirchen box pantry box jewelry (insurance does not cover jewelry) (also do not cover theft) only burglary. if proven. Important legal documents (identity theft) 2 more bags a duffle bag full of tools/ work gloves/ vest/ safety glasses. Power outlets ×2. A carry on bag full of work socks, diabetes socks, dress socks, footies mostly new. All appliances speakers tv in original boxes. except toaster oven and coffee maker. All shoes name Brand. expensive work shoes from artiats, timberland pros ×2, keens, solomons ×2 k dog's basketball and Adidas, Nike, under armour, 2 pair casual boots 3 pair casual shoes. Winter coat, hats gloves hats, visors hand bags backpack, and the list goes on. Large 30 gallon tote. Large hospital issued blue laundry bag. Happy proven burglary so started a claim. Both uhaul and repwest representatives were uncaring, rude, down right no compassion. So trying to get the started paid claim if a mere 694.00 minus 100 deductible. Supposedly to be deposited to me thru zelle. on 07/23/2021. After my loss pain and suffering and being without most my possessions just for basic survival. The payment gets rejected. calling all morning to figure who is to blame my bank, zelle, or the sender Repwest. Yes and guess who is to blame repwest. Haven't I suffered enough. Although offering to send paper check to physical address uncertified. Don't trust that option when zelle, safest, secure and fastest way to send. So they stop answering their phones after they stated they would call me back after lunch. Every person speaking with rude, unknowable, unprofessional, uncaring. Now understanding the 2 star rating. And my sole adj6ster very rude, cold, lacking customer service skills. Kathy curtis. Called back after recieving a voice mail and extensions # to return call. Called her back and she stated it was not her. so how did I get your extensions kathy. name left on voicemail. Even Dan Rouge in beginning stages before claim. Speaking to me angrily as though I was the thief if my own goods. It's like wow what an experience and ordeal and people should know and never be treated like this again. No better to do better. Get out if the crooked insurance business if it makes you act and perform that way knowing you are not being honest for must part. And you don't sleep well. Vengeance is mine said the lord!

Hello my name is Pearlie R, I used Repwest insurance company with U haul storage in De Soto Texas, I talk with you on the phone and I was appalled to hear you say to a paying insurance customer that you are not responsible for atmopheric change. Of course you are not responsible for
atmospheric change but you are responsible for providing a safe unit that I pay insurance for
It rained during the time the things was in storage when I went to get the belonging out and notice boxes were wet and water was on the floor I went and told the employee working in the office and he saw the damage and took a picture. He instructed me to move forward and file a claim.
Making sure my belonging are keep safe from theft and any other type of damage is your responsible to make sure
your units are well keep and your customer merchandise are protected the way it should be. We didn't have a option it was mandatory to take out insurance on our unit and It should be mandatory for Repwest to treat their customer with the same respect, if their is a insurance claim that have to be submitted. It should be against the law for a company of this nature to not deliver a claims when their is proof that their is damage and they are paying for insurance that covers it.

On October15, 2020, I was involved in a three (3) vehicle accident, while stopped for a red light. My car was rear-ended by a commercial van, as a result of a U-Haul truck hitting the van, thus propelling it in to me. While there was no injuries, N.J. State Police investigated the scene and took statements. i provided a copy of the Police report to the RepWest Claims Adjuster, Mike Smith ([protected]@repwest.com; 833.228.0632 x 543138). Unfortunately, Mr. Smith has advised me that there is a holdup with payment to my claim, because the vehicle who hit me has failed to provide all necessary paperwork to RepWest for their claim. SO, after nearly nine (9) months, i have not been able to receive compensation for repairs to my vehicle. I feel that I'm getting the "run around" form RepWest and this adjuster and I'd like this matter resolved. The U-Haul driver was insured by RepWest Insurance and is responsible for this claim.

Hello my name is Twila Holland and l used repwest for my insurance with uhaul storage company. Come to find out every time the weather permitted rain, it would seep into some of my storage bins. By the time I noticed, the water was stagnant and smelled rancid. I alerted uhaul and they told me to just take a few pics and to name whats in the bin. I asked did l have to go in it and she said no jist stand over it then leave the items for uhaul to verify and discard. I followed the directions and repwest said they wanted me to dig in the stagnant water and show them all the items. Uhaul has already discarded the items and now neither company says they are able to helpe in my situation. I dont understand why uhaul cant vouch for the items.

My name is Rose Hammonds phone number [protected] I am requesting for all damage and to stop storage payment,

my storage unit it is infested with Rats I have been with the storage company i believe for 15 if or more years and never had to deal with this before, I was up at the storage last month and nothing was in there, there eating threw the bags and boxes I have fabric in there they are eating the fabric.
everything in storage is boxes, daycare items, fabric, and furniture bags,

There was new gown in a bag which was tied up they ate thru the bag eating the fabric and lace, I can't do anything to move my stuff out because of the rats, I went to the storage on Wednesday because have try calling no answer and went to the office on Wednesday April 21, 2021 spoke with a young man and he had stated that his Manager was on vacation. He asked if there was something that he can help with and I said yes told him about my storage said since he have been here he have never had to deal with that before.

But there was another Manager who was over seeing but was not there and they had taken my name and number said that he will give a call when her get back and never had a return call from who was over seeing.
I Went up to the storage to take picture on Sat April 24th and after opening the door the Rats was jumping around and I closed the door back and left I called again and the one Manager is still on Vacation asked about the other Manager and the young man stated that he was busy if you can leave name and number he will give call back today and nothing again.

I went to the storage office today and spoke with another young man I asked for the Corporate office number because I need my payment to stop and trying to find out how to get my belonging out of there but got to see what is all damage the young man stated that he was gone for today and he though that his manager had returned the call said no. He also mention that his manager stated to give me the repwest.com and do a claim which that was wrong for not returning the call.

I asking for the payment to be stop at this time and need to get into the storage to get the thing out that is not damage. please if you can give call back I appreciate

I try to take picture but the Rats was running and jumping around I was afraid I had taken two picture these are all I have right now.

I was involved in a car accident Friday April 9th at 9:20 am. I filed a claim that same day. The other driver was in a rented U-Haul truck she blew a stop sign on her cell phone and ran right into my truck. Totally took out the front end of my truck as well as injured me. I filed claim with Rep west the same day as of today 4/13 still haven't been contacted by an adjuster. When I went to the yard 4/12 I was told they made contact that Sat 4/11 via satellite imaging to say Rep West covers the U Haul but not the damage it caused. I called, called and called until finally I got a young lady Jenna Williams who proceeded to tell me the police officer who cited there driver at fault DOESN'T determine fault. I then spoke with her supervisor Kary Jones who informed me that she was right and I shouldn't address her in that tone and go through my insurance very professional and ethical outfit indeed

I was hit by a uhaul on 2/4/2021 . The person driving the uhaul gave me the insurance info and I contacted rep west. The day I filed the claim the adjuster was very generous over time she stopped responding to my calls and would only send emails. She claims the claim is still being investigated even thought the uhaul driver was clearly at fault and now she is not communicating at all. All I want is my car fixed and this company is clearly unprofessional and unresponsive. I need this issue resolved ASAP!

One of their U Hauls hit my car while in a parking bay . I was not even in the car at the time. The mall cop saw it and passed me all details . How clean cut can it be. After 6 phone calls and leaving voicemail, they have still not returned my call. They're as much use as a bloody ashtray on a motorcycle .

My vehicle was struck by a uhaul. The incident was captured on my security cameras. I forwarded the video to the claims person. The video is very straight forward. I am told it is still under investigation and am unable to reach the person handling my claim. If I don't hear back from someone soon, I will be filing a complaint with the better business bureau as well as contacting an attorney