Restoration Hardware’s earns a 2.6-star rating from 43 reviews, showing that the majority of home furnishing enthusiasts are somewhat satisfied with their luxury furniture and decor.
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incorrect merchandise one too many times!!
On several occasions I drove 45 min to Restoration Hardware in King of Prussia and was given the wrong merchandise. Not only did I waste time returning the merchandise but also gas. Just last week I purchased bronze loop rings for my curtains and noticed that antique brass rings were in the package. When I called the manager, she made arrangements for UPS to pick the rings up at my house and told me she then would send out the correct rings. . This is day #2 and UPS has not come to my house. I know that to resolve this problem I will need to drive 45 min again to the store. Restoration Hardware has nice stuff but I am realizing it is not worth the hassle to deal with this store/company.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality dining room chairs
Upholstered Dining room chairs from Restoration Hardware purchased in September, 2006, are less than 2 years old & they squeak! This happens every time we sit down on 5 out of 6 chairs purchased. They have been used once/month (maybe). I weigh 110lbs, my husband 150lbs. Only remedy offered when calling the 800 # was to call a local furniture repair operation & pay for it ourselves. Terrible quality & service for the price: $2000 for 6 chairs. Do not recommend the Empire Camelback series. Won't buy anything from Restoration Hardware again.
There is no local assistance at the retail store. Through the 800#, they have opened a "Product Information Request" through Customer Service. I received a tracking number & was promised a 48 hour turnaround for them to tell me if this was a pervasive problem & if they were going to do anything to help me. A week & a half later, I called & nothing had been done. I'm giving up as I realize now nothing will be. I plan to load up every Internet site I can find with my disappointment!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and fraud!
On 1/4/08 I place an order for several items, one being a garage work bench. I received all items except the garage work bench on 1-10-08. My credit card was also charged on 1-10-08 for all items including the garage work bench which I did not receive. On 1-11-08 I called restoration hardware [protected] and spoke with a customer service rep whom I did...
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Overview of Restoration Hardware complaint handling
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Restoration Hardware Contacts
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Restoration Hardware phone numbers+1 (800) 762-1005+1 (800) 762-1005Click up if you have successfully reached Restoration Hardware by calling +1 (800) 762-1005 phone number 0 0 users reported that they have successfully reached Restoration Hardware by calling +1 (800) 762-1005 phone number Click down if you have unsuccessfully reached Restoration Hardware by calling +1 (800) 762-1005 phone number 0 0 users reported that they have UNsuccessfully reached Restoration Hardware by calling +1 (800) 762-1005 phone numberUnited States+1 (209) 834-1044+1 (209) 834-1044Click up if you have successfully reached Restoration Hardware by calling +1 (209) 834-1044 phone number 0 0 users reported that they have successfully reached Restoration Hardware by calling +1 (209) 834-1044 phone number Click down if you have unsuccessfully reached Restoration Hardware by calling +1 (209) 834-1044 phone number 0 0 users reported that they have UNsuccessfully reached Restoration Hardware by calling +1 (209) 834-1044 phone numberInternational+1 (800) 910-9836+1 (800) 910-9836Click up if you have successfully reached Restoration Hardware by calling +1 (800) 910-9836 phone number 0 0 users reported that they have successfully reached Restoration Hardware by calling +1 (800) 910-9836 phone number Click down if you have unsuccessfully reached Restoration Hardware by calling +1 (800) 910-9836 phone number 0 0 users reported that they have UNsuccessfully reached Restoration Hardware by calling +1 (800) 910-9836 phone numberCustomer Service+1 (800) 762-1751+1 (800) 762-1751Click up if you have successfully reached Restoration Hardware by calling +1 (800) 762-1751 phone number 0 0 users reported that they have successfully reached Restoration Hardware by calling +1 (800) 762-1751 phone number Click down if you have unsuccessfully reached Restoration Hardware by calling +1 (800) 762-1751 phone number 0 0 users reported that they have UNsuccessfully reached Restoration Hardware by calling +1 (800) 762-1751 phone numberRH Baby and Child+1 (844) 623-7500+1 (844) 623-7500Click up if you have successfully reached Restoration Hardware by calling +1 (844) 623-7500 phone number 0 0 users reported that they have successfully reached Restoration Hardware by calling +1 (844) 623-7500 phone number Click down if you have unsuccessfully reached Restoration Hardware by calling +1 (844) 623-7500 phone number 0 0 users reported that they have UNsuccessfully reached Restoration Hardware by calling +1 (844) 623-7500 phone numberRH Teen+1 (877) 733-6200+1 (877) 733-6200Click up if you have successfully reached Restoration Hardware by calling +1 (877) 733-6200 phone number 0 0 users reported that they have successfully reached Restoration Hardware by calling +1 (877) 733-6200 phone number Click down if you have unsuccessfully reached Restoration Hardware by calling +1 (877) 733-6200 phone number 0 0 users reported that they have UNsuccessfully reached Restoration Hardware by calling +1 (877) 733-6200 phone numberRH Trade Division
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Restoration Hardware address15 Koch Rd STE K, Corte Madera, California, 94925-1231, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I have been waiting over two months to receive a credit to my Visa card for a purchase I returned in September. After numerous phone calls to customer service where I have been assured they will credit my account I just found out that there is only one person who issues credits to Visa and she is on vacation. They have the light fixture and my money for two months. I will never ever shop here again and will be sure to tell everyone I know to avoid this store at all costs
With the economy the way it is there is no reason the shop anywhere that does not have outstanding customer service!
I Hate that the Furniture that you guys brought was wrong. I build furniture for Bernhardt out of Lenoir North Carolina . I'm grateful that you are buying stuff that is made in Amermica. The Restoration Hardware Dining room Chairs are done by Bernhardt Furn. I am just a Upholster that hopes this stuff stay in the States, and not in China. When you get poor upholsty or the wrong stuff given to you . Give them Hell! Cause this stuff isn't cheap.
Trying ordering online... what a bunch of liars.
They take your money and then only ship what they have in-stock... they never tell you the items are subject to backorder (from website: "Shipping date is set after order confirmation. Please allow 24-48 hours to process orders.").
They charge all shipping and taxes but the "expected ship date" is four months from now! If you call, they will offer to cancel the order... opps, you caught us excuse. Crooks!
I can top that! I have over $20, 000 in furniture ordered since June of this year. To date, I still do not have it all, and the billing is all messed up. The store finally directed me to corporate, who I have to say, is more ignorant then anyone I have ever met! I am not a difficult customer, I just wanted nice furniture. I swear, where did customer service go! I will never buy from this company again!