AcaiBurn reviews and complaints

Hello,

I'd like to express my concern over any confusion or inconvenience you suffered after placing your order with us. We do our best to make our offer as transparent as possible, but we understand that errors can happen and mistakes can be made. Now, it's time for us to help you resolve this situation.

More often than not, these types of problems happen when people don't take the time to read our Terms of Service – despite the fact that we place it on our order form right by the credit card information box and have a link to it from our home page. If you think we could improve the placement of our TOS, please let me know.

At this point I think your best course of action would be to return the product to us so we can cancel your order and – if you are still covered by our 30-day guarantee – refund your money.

Should you or anyone else reading this have any questions or concerns, please get in touch with our customer support team at (8/8/8)-(5/9/1)-(2/1/9/0). You can also use our Live Chat online support service, located on our Contact Us page. When you do, you'll realize the great importance we place on customer satisfaction. .

Hopefully we can quickly resolve this situation to our mutual satisfaction.

Thank you,

(Margot Blewett)

Hello,

I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.

I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.

I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at (8*8*8)-(5*9*1)-(2*1*9*0) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.

We believe that we can work this out so that everyone will be happy. I can't wait to hear from you

Thank you,

(Martin Thompson)

Hello,

Sorry there was some confusion when you placed your order. I'm sorry if this stressed you out. We do take customer service seriously, and want to resolve this issue in a timely manner.

Over the years I've noticed that problems like this usually occur when people fail to read our Terms of Service. That's why we go out of our way to place our TOS right next to where you input your credit card information. We also provide a link to our TOS on our home page – but some people fail to read it or are confused by it. If that was the case here, I'm sorry and I'm sure we can work things out.

Today I'd like to ask you to return the product to us so we can cancel your membership. If it has been less than 30 days since you placed your order we will refund your money – as promised in our unconditional 30-day money back guarantee.

If you still have any other questions or concerns, please contact customer support team (8/8/8)-(5/9/1)-(2/1/9/0). or use our Live Chat online support service, located on our Contact Us page. Either way, we'll work with you to solve this problem.

Once again, I'm sorry this problem developed and I hope that we can work this out to our mutual satisfaction.

Thank you,

(Mary Blaylock )

Hello Rose (I know thats not your real name),
thanks for yet again submitting the same body of text to help clarify why your ### eating scamming group of companies has taken my money!

Your concern is only how much cash you can scam from me, nothing else, your products are a joke, your services are fruadulant and Im sure, some day some one who is even more of a thief than you will take my money from you and hopefully kill you at the same time, and your families.

I have no doubt that you won't read this message, but it has made me feel a whole lot better writing it.

Where is the justice in the world eh...

same happened to me
what did u do

This offer of free trial is a subscription scam. I cancelled my order well within the 14 day period and have been charged over £300 since, approx £75 a week. Contacted my Credit Card Co who have refunded the charges and advised this is a global scam that they are aware of involving over 300 companies in many countries, the scam appears to originate from the USA.

I got scammed, but unfortunately for them I’ve got some skills so have done some tracing and I have the following for you all, it may all be invalid info by the time you read this but as of 02/11/09 all this info is correct, I was originally charged by LB Pride Studios Ltd, but have now received stuff from Trading Planet Ltd and am getting charged with these references : PS-Billit.Com or FaceFactor.

LB Pride Studios Ltd Co Reg : [protected]
36 Newburn Rd, Shield Row, Stanley, Co Durham, DH9 0EX
Changed address 21/10/09 to :
SUITE G7, WEST WING, PROSPECT BUSINESS PARK, CROOKHALL LANE LEADGATE, CONSETT, COUNTY DURHAM, DH8 7PW
Tel :[protected]

Director(s) :
Andrew David Cummins Appointed 29/10/09 DOB : 19/01/1990
SUITE G7, WEST WING, PROSPECT BUSINESS PARK, CROOKHALL LANE LEADGATE, CONSETT, COUNTY DURHAM, DH8 7PW
Also Director of :
FROMINTE SERVICES LTD Co Reg : [protected]
SHORT TIME PRODUCTS LIMITED Co Reg : [protected]

BOURNEWOOD LIMITED
PALM GROVE HOUSE PO BOX 438, ROAD TOWN, TORTOLA, British Virgin Isles

Previous Co Director :
CARL POWELL Resigned : 20/10/09 DOB : 30/10/1982
36 NEWBURN ROAD, SHIELD ROW, STANLEY, COUNTY DURHAM, DH9 0EX
Also Director of :
CJC RESOURCES LIMITED [protected]

Resigned Appointments :
LB PRICE COMMUNICATIONS LIMITED Co Reg : 6004765
LB PRIDE STUDIOS LIMITED Co Reg : 6004692

Trading Planet Ltd Co Reg : 6980841
ORDMAN HOUSE 31 ARDEN CLOSE, BRADLEY STOKE, BRISTOL, BS32 8AX
Address contract has cancelled though.
Company is in Pre dissolution, the only Director – Derrick John Phillips submitted a petition to wind up on 08/09/09.

Director(s) :
DERRICK JOHN PHILLIPS Appointed : 04/08/2009 DOB : 08/02/1943

Also Director of :
current appointments - solvent companies (82)
SUST MARKETING LTD [protected]
SPIRE TRAINING SERVICES LTD [protected]
STREAMLINE EXPEDITION LIMITED [protected]
INTERNATIONAL TRAINERS LTD [protected]
LEARNING HORIZONS INTERNATIONAL LTD [protected]
CERTPLEX LTD [protected]
ANGLO INDIAN ENGINEERING UK LIMITED [protected]
SQUALO INVESTMENTS LTD [protected]
TRADEFIJING LTD [protected]
PROTECTLOGISTICS LIMITED [protected]
3K TRADE UK LIMITED [protected]
GANTEK HOLDING (U.K.) LIMITED [protected]
DOWDEN INVESTMENTS LTD. [protected]
HOLDWAVE MANAGEMENT LIMITED [protected]
HERSHEL BERKELEY INVESTMENTS LIMITED [protected]
EQUIDIA LIMITED [protected]
BARROW AND HUDSON LIMITED [protected]
FACILITATED SERVICES LONDON LTD [protected]
E-ACCOUNTS UK LIMITED [protected]
TECHNOLOGY SUPPORTING LIMITED [protected]
SOVEREIGN INCORPORATED LIMITED [protected]
BOURNEMOUTH CONSULTING LIMITED [protected]
PARKFIELD MARKETING LTD [protected]
ORDMAN HOUSE LONDON LTD [protected]
CARBON COMPLIANCE POOL LTD [protected]
DESKTOP CARD PRINTERS AND SUPPLIES LTD [protected]
TNGS (U.K) LIMITED [protected]
FERNBANK TRAVEL LTD [protected]
ORTIS LTD. [protected]
SIBLAND LIMITED [protected]
BEVERLY HILLS INTERNATIONAL LTD [protected]
SELVA DOLCE LIMITED [protected]
MTRO TECHNOLOGIES HOLDING UK LIMITED [protected]
SIM SOLUTIONS LTD [protected]
ABC BRISTOL LIMITED [protected]
DATA INTEGRITY SOLUTIONS LTD [protected]
MECHANICAL ASSISTANCE & DEVELOPMENT LTD [protected]
AEROSER INTERNATIONAL HOLDING (U.K.) LIMITED [protected]
TECHNICAL SAFETY SOLUTIONS LIMITED [protected]
LEARNING TOOLS LTD [protected]
EREC LTD [protected]
TRIUMPH IMMOBILIER LTD [protected]
RE:MEDIA INTERNATIONAL REPRESENTATIVES LTD [protected]
BRISTOL NOMINEES LTD [protected]
STAR PARK MANAGEMENT LTD [protected]
SPECS ENG LTD [protected]
ENGINEERING SYSTEMS & COMPONENTS LIMITED [protected]
WALK SCENE LTD [protected] 0
YARON MANAGEMENT LIMITED [protected]
ORDMAN HOUSE LTD [protected]
ESMOLOGY LIMITED [protected]
DIRECTEUR EUROPEEN LTD [protected]
SOUTH WEST TRUSTEES (UK) LIMITED [protected]
BRISTOL DIRECTORS (UK) LIMITED [protected]
ARDEN SECRETARY LIMITED [protected]
SECRETAIRE EUROPEEN LTD [protected]
ORDERED MANAGEMENT DIRECTOR LTD [protected]
ORDERED MANAGEMENT SECRETARY LTD [protected]
ORDERED MANAGEMENT LTD [protected]
ENTERPRISE NOMINEES LTD [protected]
BETHANY PRODUCTIONS LTD [protected]
ENTERPRISE DIRECTOR LTD [protected]
ENTERPRISE SECRETARY LTD [protected]
GOBAIN FACILITY SERVICES LIMITED [protected]
BREATHE LIMITED [protected]
MBC MODERN BUSINESS CONSULT LTD. [protected]
HADLEIGH DEVELOPMENTS LIMITED [protected]
THE BELGIAN CHOCOLATE COMPANY LIMITED [protected]
WALK SCENE LTD [protected]
BRISTOL NOMINEES LTD [protected]
ENTERPRISE DIRECTOR LTD [protected]
ORDMAN HOUSE LTD [protected]
DIRECTEUR EUROPEEN LTD [protected]
ESMOLOGY LIMITED [protected]
ARDEN SECRETARY LIMITED [protected]
SECRETAIRE EUROPEEN LTD [protected]
ORDERED MANAGEMENT DIRECTOR LTD [protected]
ORDERED MANAGEMENT SECRETARY LTD [protected]
ORDERED MANAGEMENT LTD [protected]
ENTERPRISE NOMINEES LTD [protected]
BETHANY PRODUCTIONS LTD [protected]
FOOLISH MEDIA LTD [protected]

current appointments - insolvent companies (3)
VIV3LAB LTD. SC355277 Director Pre-dissolution 17/08/2009
TRADING PLANET LTD [protected] Director Pre-dissolution 04/08/2009
RENDSTICK LTD [protected] Director Pre-dissolution 30/06/2008

resigned appointments (13)
DUPORT DIRECTOR LIMITED [protected]
DUPORT SECRETARY LIMITED [protected]
RORI HILL INVESTMENT LTD [protected]
PLATINUM ASSET MANAGEMENT LTD [protected]
THE E61 ESPRESSO MACHINERY CO LTD. [protected]
ALPHA-PROMOTIONS (UK) LTD [protected]
CLUB SYSTEMS LIMITED [protected]
CARTRIDGE STATION LTD [protected]
VIVERA LTD. SC354623
DUPORT DIRECTOR LIMITED [protected]
DUPORT SECRETARY LIMITED [protected]
DUPORT ASSOCIATES LIMITED [protected]
PROINCORP (COMPANY SECRETARY) LTD [protected]

Do not trust any of these companies, they are linked to one particular director and I would assume all have links to the kind of scam we have all suffered.

Address details on all of these companies are available from Companies House Website free of charge and for a small fee you can request any documents the company has filed with them, which may lead you to a residential address or 2 for these scammers.

May the force be with you all in your vengeance.

PilotBenKen0bi

I'm concerned about "Patrick DeMarco"...about what happened to him to make him feel it's ok to be a Pickpocket McLiar.

This "company" is deceptive on purpose. It skates on thin ice with their terms...it does say you must return the 30 day supply within a time frame or you will be chaged. However, they honestly DO try to inconvenievece customers in ALL ways, which means they're fraudulent and hence they wont be around very long. They'll have to come up with some other way to make a dishonest living.

There are a few ways this company is deceptive on purpose:

1) They initially go under the name, "AcaiSlim" on their website. So of course, people are more likely to Google that name in search of any scram references. There are really no scams listed under the "AcaiSlim" name so you feel it's save to order. They are misleading about their freudulent name. They are trying to keep a clean history. You will see when you get the bottle in the mail, it is really called, "AcaiBurn." When you type that into google it is a mess of scam links and all kinds or links to reports to the BBB. This is done intentionally to mislead people. "Didn't mean to inconvience" you my foot.

2) When you are about to submit your order, it clearly says that you are selecting the "14 Day Trial" not 30 day supply. It is only by going on a seperate link to the "Terms and Conditions" that you read the fine print that your 14 day trial IS the 3- day supply. There is no such thing as ordering a 14 day supply at all. You're ordering the Month supply in fact. You just have to make sure you cancel and send back the unused pills before time is up.

3) After placing your order, you get a creepy phone call asking you to agree to more of something or other. I myself said "No, I do not want anything other than the free trial" twice in a row. I should have known it was a scam when the man on the other line hung up on me after I repeated "NO" about the extra offer. No Thank you or anything.

The only way to bite back is to completely cancel your credit card. That way they are out of luck when they try and charge you more money.

I won that battle and have a free month supply now. Another way to bite them back is to buy a prepaid card and make sure there's a small balance on it.

The same thing has happened to me and I did read the conditions and made sure I was only signing up for a free trial - no upgrade to anything more and definately no further money coming out of my account! I have already sent back product with a very clear letter stating that you have illegally taken money from my account and I do not want anything further from you. Your phone does not go through, your so called live chat does not load and I want my money refunded now! Contact my email at mwyatt73@hotmail.com and sort this out now.

My name is jaris almatrah and i got the free trial but a week before i got my tablers $70 got taken out of my account then i tried using [protected] to contact acaiburn or sarah nicholson but it didnt work or neither the site they provide works and also tha customer service number does not work aswell but today i got $97 taken out of my account i want this stopped and want a COMPLETE refund and if not i WILL take LEGAL ACTION!
My e-mail is jba_691@hotmail.com i would like you to contact me about this problem.

tha same thing is happening 2 me theyve taken out 200 bux so far an i cant get on to them that website up top dosnt work either

I have had exactly the same thing happen to me, I have had to cancel any further transactions on my credit card. I am going to take this matter further myself. Such a scam!

Commonwealth bank is looking into their scam as we speak :)

Hi there, i to am 1 unhappy customer, after having money taken from my credit card several times that i did not give authorization to. I finnaly got a hold of some number regarding these items, cant tell much information on this, as there really isnt much information to give. I have cancelled my so called subscription, in wich i never authorized to start with, sent the item to Milperra NSW weeks ago and still waiting to get my refund, no contact on their behalf. As i live in Australia i really want to sort this out once and for all...
If ACAIBURN get this message i really would appreciate a call my number is [protected] and my name is nicky. If i dont hear from you i will make a complaint through consumer affairs. I really am not happy about the con, and as i have read so so so so many other people have had the same issues.

i'm in same situation too...

i have only order the trial bottle of 60, and found out that the tables is not good for me, it's make me hard to breath sometimes. but they didn't ask me if i'd like to order futher tables, three more bottle arrived yesterday and money been charged already with out any of my permission in any way or form to have any further moneys to be taken from my credit account.

they charged me nearly $300AUD, eg member fee (they didn't ask if i did like to joing or not) and ezykit fee etc.. with out any of my permission.

i have tried to contact the Phone number they print in ther LETTER, but found it to be disconnected and unavailable.

I would like Ms Sarah Nicholson to return any money taken out of my Credit Card, as this is just an outright SCAM and is Illegal.

The Order number on the envelope is [protected]
Melissa Lin

The same thing happened to me. Acaiburn TM is 100% scam.

Hi my name is Maria. I’d like to talk to anyone out there who ordered up the free trial offer from this company and got dinged for charges after… did it happen to you? Did you get your money back? You can e-maile me at maria7emmanuel@gmail.com
Thanks :)

I purchased a 14 day trial and got stung.

Acai ### debited my credit card twice in one week but in different months so as to rip me off. The second lot of tablets arrived the day before I could send them back - so if I sent them back it would be too late to get a refund!

But get this; on the credit card statement, they charged for products that I didn't order ie AccessCleans and VibrantBeauty! Very different to AcaiBurn.

These people are very sneaky and devious. Don't trust them at all.

I have all the documentation regarding my concellation via Paula and the chat room.

I talked to my credit provider and they said they'd do all they could to retrieve any more money that they charge because of the cancellation date and number.

Not Happy.

I also got scammed. Read the websites which look legitimate enough and encouraging for those who wanted to lose a few kilos. Basically got onto as the detox diets advertise the "acai berry" so googled this and thought this would be the right way to do it.

I ordered online using visa debit card. Had second thoughts the next day tried to cancel using the Australian phone number which has an American voice and was on hold ... indefinately until I hung up.

Only option was to call the bank immediately and have my card cancelled so they couldn't take any more money.

When I went back to the website to have a second look ... it really is dodgey. The order now to get your free trial expiry date is always the next 24 hours. This is updated daily. The website I went to mentioned she was from Australia (Sydney but no suburb). She also mentioned Dr. Oz recommending the product. It didn't register with me that we actually don't get this show ... it's American!

If you do fall for this, contact the banks immediately and cancel your card. They can't get any more funds and eventually I guess will cancel your subscription.

8/18/2009
This is an automatic notification – do not reply to this e-mail
This confirms that a transaction for the amount of $87.13 has been refunded and should appear on your bank statement in 5 to 7 business days.
Should you have any further concerns
Pelase contact billing@fwmlabs.com
Or call us at [protected]

you have to cancel your credit card first then do online complaint with BBB. within days you will be refunded everything. trust me they scammed me too!

At the end of June I ordered my "free" trial of acai burn. it stated that all I would have to pay is the shipping which was $4.95. a few days later I found I had been charged $26.76 for shipping which I was a little angry with as that is quite a bit more than $4.95! The package didn't arrive until two weeks later and i assumed the trial period started from when i received the product, which at present I haven't even tried as I have been un well. I just discovered today that my account has been charged with$101.61 named MXTSUPPLEMENT [protected] on 22 July, $107.32 named WEIGHTSECRETS [protected] on 29th July and then $71.70 named MAXACAIBURNCOM [protected] on 5th August. I have contacted by bank and there is nothing they can do to stop payments. I have cancelled any future transactions but I don't trust them and have contacted my bank saying it is a scam and they are seeing what they can do to help apart from changing my account.

Considering I have only ever received the one bottle of this dietary supplement so far I have been charged $307.39.

I wish I had read all the reports before ordering! Don't get ripped OFF.

I ordered these for trial but never expected to pay an extra £55 and only just 20days after, i do not want these and am furious they have done so... i phoned all corresponding numbers to be put on hold for a total of almost an hour, i believe these numbers are just an answering service on the other end to sponge more money off the public.. I WANT MY MONEY BACK NOW... i will be seeking legal advice and also cancelling my cards to prevent any further money being takin as this is the only way of doing this

I am another ex Local Billing employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe.
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills, which in any retail place cost less than 6 US$ per bottle.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, apart from this business –contactcenter, legal-, he is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878) and their plan is to scam as much possible and, then, go for another product and do the same (SCAM).
It is easy to contact them through the information who appears on the site registration of www.acaiberryexclusive.com. Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US:
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]
LB states for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Hosting for Local Billing and for the pills sites is held in the Netherlands, in a company called RedBee.
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses of these scammers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here, it is an useful contact for the police)
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

I have been having the same problem and i live in Ireland, I have had $399.90 taken every month since april, if any of you guys have a contact that i could mail my complaint to in the U.S i would appreciate it as my bank are useless and i have just cancelled my credit card. Something need to be done legally with these fraudlent companies. my contact mail address is 4marlton@eircom.net
Any legal contacts would be much appreciated.

To Brenda E: I feel your frustration, anger, dissolution. My story mirrors yours, however, I did have success with my bank, and not only did they stop future payments, they contacted the individual companies, and one company refunded my money, the and 3 other charges were removed from my acct. Talk to a manager of your bank. Also, I filed a complaint with the Attorney General of FL, when I heard others had written him. Hope this helps.

How Do I cancel this?

Hi my name is Ricky from Brisbane. I have received a few more of your unwanted products and I can not seem to be able to stop it any way I tried. And you guys just keep on getting my money from my account. Your products are still in their packages ready to be send back to you guys ok and I just want you guys to stop sending me stuff I never asked for and stop tking my money. Thank you.

Hello,

I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.

I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.

I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at (8/8/8)-(5/9/1)-2/1/9/0 or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.

We believe that we can work this out so that everyone will be happy. I can't wait to hear from you

Thank you,

(Andrew Thompson)

September 24, 2009
Thanks to this board, I was able to access these customer service numbers (in the U.S.A.), and cancel VH Access and Elitepack credit card charges. Hopefully this will be the end of these charges! Thank you for your information! tb

I NEED SOME HELP

i live in australia and i really want to get out of this fricken ACAIBURN i've tried all the numbers nothing works. and i cant find my member number they keep taking small amounts out of my accounts and then this week they took out over 60 bucks i cant afford this crap but am having so much trouble getting out of it could someone please help me.
my email is: kirsten_westcott@hotmail.com

thanks kirsten

Ok so i have just been charged like many of the others on this board

If you are from the the uk like me

Here are the numbers you need to call- its best to call via skype since it is free, also keep a note of the date you called and the cancellation numbers they give you

Acaiburn [protected]

Insider secrets [protected] also may show up as vh access or worldclubfitness on your statement heres an alternative number to call [protected]

Ebook [protected] this may show up as
Healthmember on your statement, it is also known as weightloss resources a
Here is an alternative number to call [protected]

You may also see these companies appear on your statement

My fitbalancer this company is also know as my diet partner
Call this number [protected] to cancel or mail below (I just called)
Customerservice@myfitbalancer.com.

Once you have cancelled you should get an email from the company keep these, as you can pass these onto your credit card company- but you must cancel all the above memberships otherwise the credit card company have to pay them.. My credit card company are useless i have had to chase up all these companies myself

Hope this helps

Absolutely!

Hello,

It looks like there was some confusion when you placed your order. I'm sorry for the inconvenience. We want to do our best to make sure that all our customers are satisfied.

I'd like to ask you to contact our customer support team, which is available 24/7. You can either call us at 8/8/8-(5/9/1)-(2/1/9/0) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you with the most common questions and concerns we receive. Complete customer satisfaction is our number one priority.

We understand that in any business, mistakes happen all the time. Often this happens when people fail to read our Terms of Service. That's why we place our TOS on the order page right next to where you enter your credit card. We also have a link to our Terms of Service on our home page. I hope you took the time to read it before you placed your order and did not find it confusing.

If that's the case I'd ask you to return the unused portion of your order, so we can sort this out. If you are still covered by 30-day guarantee, we will refund your money right away.

Customer support and the integrity of our guarantee are at the heart of our business. I'm sure we can settle this matter quickly and easily.

Thank you,

(Mary Ward-Riggs)

hey i live in australia, and i finally got to cancle there products, took me about 6 months, and ive lost nearly abut 1000 AUD. you have to call up. if you live in Australia, Victoira [protected]. is the number i used, AT 11PM night time, its 5AM mountin time there, and thats when they start. They ask you for your name, lastname, post code, make sure you take note of the cancelation number they give you, and then ask them if you can get a refund, on the last product they sent you. they should email you with the details on how to get the refund, they email you with (muscleforcemax.com (support@acaiforcemax.com). BUT MAKE SURE YOU ASK FOR YOUR COUSTIMER ID! its required to write it on the package front, when you send it back.

dogmeat3@hotmail.com

Hello,

I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.

I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.

I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at 8/8/[protected]) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.

We believe that we can work this out so that everyone will be happy. I can't wait to hear from you

Thank you,

(Pam Thompson)

I totally agree with you - this is downright fraud - how can this be allowed to continue - I'm glad you got your money back - I've not had any luck so far but your comments are encouraging - thank you

Hello,

I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.

I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.

I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at 8/8/[protected]) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.

We believe that we can work this out so that everyone will be happy. I can't wait to hear from you

Thank you,

(Andrew Thompson)

FOOL ME ONCE, SHAME ON YOU
FOOL ME TWICE, SHAME ON ME

Like all of you I also signed up for the free trial in early October. I received my bottle of Acaiburn & little booklet about a week later. Wasn't aware anything was suspect until I decided to check my credit card balance online prior to my statement being posted out for the coming month. Straight away I saw a company name I didn't recognise "Accesscleans" with a whole lot of numbers after it. They had made an Unauthorised transaction for $90 Aus. The original authorised transaction for the trial offer came from a company by the name of BetterDTox. I immediately cancelled my credit card & would advise anyone to do this as their 1st course of action. It looks as though these scammers pass on your credit card details without your knowledge even though they claim their site is safe. Normally I don't use my credit card direct on the net. I usually use Paypal sites but this one time I relented. My mistake but never again. I may not get my money back from these thieves but at least they won't get anymore. As for the product, I doubt if it works. The statement that Acaiburn put out which begins " if there was some confusion about your subscription" is on many sites where people have written in to complain. They trawl the internet actually looking for blogs about their disgusting product & try to make themselves sound legitimate & caring & ready to help...What a joke! Why is it that so many people are having trouble contacting them & those who have managed to get through have only done so by persistant effort of investigation. On the booklet I have, there is no address or phone number, web address or anything to say where the booklet or product came from. Have you noticed where it says "thanks" at the bottom there is no name. I'm surprised that this Julie Parkes who by the way seems to be the voice for this scam, is game enough to walk outside her front door. She's had her face plastered all over the net for this product so it amazes me that somebody who has been ripped off hasn't physically harmed her. Only a matter of time, I guess...would love to be a fly on the wall that day

Hi - go to your bank and have charges reveresed as disputed. I've had the same thing happen and had to cancel credit card, I live in Western Australia have returned product still haven't been credited as promised, this has been going on for about 4 months now.

Hi danielle21

if improvehealth has shown up on your statement the long number next to it is the phone number, add a 1 to the beginning of the number and call them via skype (its free), I did a quick search for them but couldnt see anything on the web. These ppl are B@R%rds! I cancelled my acaiburn membership and the 2 other things they signed me up for, but now have a new company taking money from me, its only £5 pounds thank god, but who knows how many affilates acaiburn gives our details to..

anyway hope this helps

do you know which number it is to ring to get improve health to stop charging my card? i cancelled with acaiburn but improvehealth have taken money from me still.

OK so I have just been charged like many of the others on this board

if you are from the the UK like me

here are the numbers you need to call- its best to call via SKYPE since it is free, also keep a note of the date you called and the cancellation numbers they give you

ACAIBURN [protected]

INSIDER SECRETS [protected] also may show up as VH ACCESS or worldclubfitness on your statement heres an alternative number to call [protected]

EBOOK [protected] this may show up as
HEALTHMEMBER on your statement, it is also known as weightloss resources a
here is an alternative number to call [protected]

You may also see these companies appear on your statement

My fitbalancer this company is also know as My Diet partner
call this number [protected] to cancel or mail below (I just called)
customerservice@MyFitBalancer.com.

once you have cancelled you should get an email from the company keep these, as you can pass these onto your credit card company- but you must cancel all the above memberships otherwise the credit card company have to pay them.. my credit card company are useless I have had to chase up all these companies myself

hope this helps

Acaiburn also deducted AUD$80+ every month from my credit card since May 2009 till now. Their website is BOGUS, and I cannot contact them for cancellation. Is cancelling the credit card the only way?

I have had nothing but problems with this company, it is not a very reputable business and they are scamming the public. I cancelled with them back on Sept.21.2009, sent all the product back to them including the supposedly "FREE SAMPLE", tracked the parcel and it was delivered to the address they gave me on Sept.28.2009 and asked for my refund to be credited back to my credit card. It is now Nov.28.2009 and I still have not received my refund even after 6 emails to them because I could not get through to the 5 different phone numbers that they give.
I guess telling them I am a senior citizen and cannot afford to be out that money was a mistake, they probable think I wont follow up and they will get to keep my money, BOY HAVE THEY GOT THAT WRONG. I intend to fight them all the way until I get my money refunded.

My advice to everyone who is thinking of sending for this product is to check them out on the web and see all the complaints against them before you do, I wish I had done that before I sent for it.

Eileen Macaulay

I believe it's a crying shame that people cannot even be comfortable buying something with their hard earned money without worrying about a scam being pulled on them! I went to look for this product online after hearing something about it on the Oprah Winfrey show. Thinking that that must mean that it's trustworthy, I gave it a try. I was still hesitant and ended up deciding against it until I got a call from a rep. I had my information already put through so they called and he talked me into trying it by only paying the s&h cost then I'd be charged the monthly bill if I don't cancel. Well as soon as I got the first in the mail I cancelled because I've had problems with this kind of thing before. But I see from reading this other person's warnings to everyone I was still fooled. Anyone who wants to try acaiburn product DO NOT TRY IT! I was so angry about the rip off that I didn't even take the first pills they sent! And I still refuse to take and will NEVER take them! I will send them back as soon as I get my refund. Until then I'm Taking a trip to my bank Monday, getting a new account, transfering all of my money over to it, then closing my old account as soon as they give me my refund. And if they don't I'm going to aid in ruining their business by telling everyone that are ripping off people and stealing money from people's bank accounts with no warning! I'm tired of this BS!

After signing up for free trial samples in July 2009, then receiving 3 bottles of tablets I was on their chat line and advised them that I didnt want to get the product in August 2009 only the free trial bottle. Then they started taking a monthly fee from my credit card and are still doing it after being told I didnt want the product. Please can you help me in this matter

WHAT A RIP OFF! If you like flushing you money down the drain order this product! They offer you a free trial and then hit your credit card or bank account for over $80 a month. You try to cancel but can't reach anybody. They change their name so often you are unable to track them! I thought the government was suppose to monitor such scams! Where is the Food and Drug Administration in all this! WHAT THE HE__ __!

I w2as offered a free trial of Acaiburn but had to pay the postage for product.They took it by themselves to use my credit card number and send me monthly amounts of the product which I didnt want because it is useless.I cannot contct then via the phone number which is on the pamphlet(neither can anyone else).I want want to cancel the product and their use of my credit card

I agreed to a trial of Acaiberry/Acaiburn dietry pills and have now recieved 3 bottles which i wish to return, the problem is I am unable to get assistance as to how to do this as I am hitting a dead end with phone, email, internet contact details .I also have never recieved an invoice with any of these deliveries and so far am unaware of what has been charged to my account. Can someone please help me solve this issue - gail.

There is no address to cancel or web site to cancel only a phone number [protected]
They keep taking money from my credit card I want to stop
myemail address is janetdwilliams@live.com.au

I signed up for the free trial of AcaiBurn and recieved it. Without further contact they have now sent me 2 bottles in a week and charged it to my credit card without my consent. This is unacceptable and the number l tried to call is disconnected. Does anyone know how to get in contact with them so l can cancel my account.

keep geting charged 4.95 every month out of my account and a don't use the product am sick of it Sup*Maximizeyou [protected] US this what come up in my a5e account

I do not wish Acaiburn to take any more money out of my credit card as i mthought it was a one of payment 2 months later they are still taking money out please stop
Gail McGurk
e-mail gmcgurk4@bigpond.com

i sIgned up to get the free trail only and now they are sending me the bottle of pills and its effecting my health. I never order this package of such and they are now charging me. I would like to cancel this because its affecting me so someone please stop this and please cancel all this at once.

Can you please stop sending me this product and taking money out of my account, I only got one lot and it has contiue for awhile now. Stop stop ok

To the above post, obviously from ACAI Burn, your live help address link doesn't work.

Anyways, I am in Australia and have been billed for $88.78 and $135.21. These sums of money makes no sense to me, can you please elaborate? I have rung through and cancelled my order, [protected]) so hopefully this is the last I hear from this. I also have an e-mail saying that there will be no more items shipped nor any money taken out from my account. I will still probably change account details so that there will be no more money coming out.

Can anyone help me with how to cancel out of IncrediCleanse? I'm assuming it links with Cleanse Pro X, but I can find any numbers for how to cancel this. If anyone has done this, please e-mail me at byjingoes69@hotmail.com.

Acai burn if you are a legitament company how do i contact you to cancel my order because the product does not work, so would you be so kind as to let every unhappy customer know how to cancel thier contracts thanks .

"The Terms & Conditions are very clear". Where does it say in the terms & conditions that your credit card details are allowed to be given to other companies so they can make unauthorised transactions on your account? And what's worse is the fact that these UNauthorised transactions weren't accompanied by the receipt of any product. I am an Australian so I also copped a "foreign exchange transaction fee" for something I never received or agreed to trial or to buy. What's their answer to that. I cancelled my card very quickly & my bank promised me that a full investigation will be launched against this company. This is definitely a SCAM people. Beware of Acaiburn & its affiliates.

Sorry about your experience, but these people are not inept, they are thieves who are quite good at what they do. As like many other scams on line, they make their money by obtaining your credit or bank information and enroll you in some impossible to escape from plan. Cancel your card immediately. You will likely not get your money back, as these companies usually operate outside of the US. You will not get anywhere with their customer service department. They don't get rich by being honest. Good luck, and cancel that card before they do any more damage. I fell for Colon Cleanse 3000. You are in good company.

PS - spread the word to all your email friends and tell them to spread it as well. I now refer everyone I know to this website. I have also lodged a complaint with the US Postal inspector as they blame the postal service for the delivery failure (the product coming within a day or even after the “free” trial period is over), as well as the State Attorney General’s Office in the state they shipped from.
US Postal Service website: https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

This guy needs to take his own "FOOLISH" advice. If he would have read and comprehended what he was reading, he would see that people followed the 14 day cancellation policy, but are still being
charged. Take a hint with a line from a childrens movie called 'The Wizard of Oz" I quote " Some
people without brains do an awful lot of talking"

PLEASE DON'T FORGET THET STILL HAVE YOUR PERSONAL DETAILS, CHECK THIER PRIVACY POLICY AND OPT-OUT/UNSUBSCRIBE, MAKE SURE YOU GET PRINTED PROOF I DID THIS THROUGH LIVE CHAT AS WELL AS THE AUTOMATIC OPT-OUT, I ALSO FORCED THEM TO EMAIL ME THAT NO MORE MONIES WILL BE TAKEN FROM MY ACCOUT, AUTOSHIPPING AND MEMBERSHIP WAS CANCELLED, I HAVE ALL PRINTED PROOF FROM LIVE CHAT, AND I RECORDED ALL THE TELEPHONE COVERSATIONS AS PROOF TO THE CREDIT CARD COMPANY THAT IT WAS ALL CANCELLED - SEE MY COMPLAINT- NOW I JUST WAIT

I said I liked their product because I did lose weight with it. I never said I liked the company. Using false endorsements has nothing to do with me liking the product. No! I don't like them and that's why I don't do business with them anymore. If it didn't work for you or anyone else, that doesn't change what the pills did for me. I am only talking about my experience with using the product. The way they do business isn't ok with me. I hope that cleared things up for you

I had to cancel my card after cancellation. I actually had to cancel twice! I loved the product but these companies are clearly out to rip people off. TERMS SHOULD BE IN BOLD LETTERS TOO! If those businesses cared about their customers, they would advertise the terms just like they do with their products. It's sad because I would have been a customer for much longer than I was.

I just want to say that the best thing to do is to cancel your cards and get a new one. The charges will not stop even if you do call them to cancel. They will still take it out. I had to cancel over and over. It did nothing. They are theives. I really hope the FBI gets involve and shut this terrible company down!

Re Acaiburn "Scam"
I too was "stupid" enough to apply for a 14 Day free trial, with a money back guarantee. I thought it was safe...how wrong can you be!
I did receive a bottle of "free trial" tablets. But nothing since.
I have tried to contact Acaiburn with a view to cancelling my "order" but there is no way of contacting them!
I also didn't know that I was going to become a member with extra charges. To date.. I have had £114. 87 taken from my account.
Starting with £18.07 on 3/3/09. £5.12. taken 17/3/09. £42.71 on 23/3/09. £7.15.(membership) on 31/3/09. And £41.82 today 7/4/09.
The rude comment from someone from Acaiburn PROVES beyond doubt that it is a SCAM. But they are still not conforming to their supposed Rules, by NOT allowing anyone to claim their money refund within a 60 day time limit or any time limit for that matter.
GOOD LUCK to those who are after retribution from these dispicable con tricksters. Meanwhile, can anyone remove the fraudulant web site?
Chris from the UK.