Accor reviews and complaints

Hi! I'd like to complain about something that happened to me in your hotel. I booked one night, by Booking.com, for oct, 8th. I arrived there at 10.30 PM, the reception was closed with a sign "we close at 10 PM" and other sign saying "no vacancy". I asked for the cab wait for me, I went in front of the door, and there wasn't any way to talk to the reception. So, I had to look for other hotel, at that time! Fortunately, there was vacancy in Formule 1 Sydney Airport and I stayed there. The same company (Accor)! The problem is that you charged me (AUS 74). But it wasn't my fault! It was a desrespect to me, as costumer, because in the contract there wasn't any information about the reception's time. I had to pay almost three times to the cab and I paid much more for the Formule 1 (AUS 119). I'm really disappointed to you, and I really like a solution, because I've already tried with Booking.com and you denied. You can see in the Booking.com page other people are complaining about the same thing.
Magally Costantin Senra - [protected]@yahoo.com.br - Brasília, Brazil - cellphone: +[protected]

As frequent hotel guest (SPG Gold, Club Carlson Gold, etc) traveling around the world, I manage a great deal of reservations at any given time. For this I always trust the big global chains with their websites, so you can easily see all pending bookings and change or cancel them. Recently made a booking at Accor website for the Nanjing Sofitel and cancelled. It stuck me that no confirmation email was sent this time, but I checked my account multiple times and since I couldn't find this particular booking anymore I made an assumption its probably alright, but this was my mistake.

Now the real bad begins, they charged me a no-show for the whole stay, while the no-show policy clearly stated only first night of booking. So, while I was obviously already upset to get a no-show charge, on top of that overcharging the no-show was too much. It took 3 emails and 2 weeks before they sent a reply that actually showed they had read my complaint and they agreed to refund the overcharge, but if I couldn't proof my cancelation they wouldn't refund the 1st night... The refund of the overcharge took another 5 weeks (unacceptable).

So, lesson learned, always check if you receive the cancellation email and if you don't get it, start making noise, because Accor shows no mercy, even if its their own system that fails big time here or perhaps its their system in combination with the internet quality in China. However, you would still expect a more professional attitude of a company like Accor from a customer loyalty perspective but definitely also from a customer service perspective.

So, no bad word in particular on the Sofitel Nanjing, but a general big complaint for the whole Accor group. I'm choosing my next hotels wisely and will be spreading this story for a while to come!

I've got a couple of AccorNazis, one regular, the other new, sniping at me on [redacted], this is my most recent reply:

You guys are totally missing the point here, if you don't mind my saying so. The Seaside, Oregon Motel 6 and the room aren't the issue - never were.

I'm not expecting you to understand all of this, but when you become a Senior Citizen and probably disabled, time being the enemy of us all, and all of a sudden you find your life style has changed dramatically, pensions and Social Security not being all they're cracked up to be, you'll start clipping coupons and bargain shopping too. I went into a Goodwill store for the first time in my life recently, to give you an idea.

That doesn't make us AARPers bad people, it's just a factoid. So. After a while we become attuned to something, anything that will make the bills run out before the money does, know what I'm sayin'?

Room 127 at that motel is under the stairs - if it hasn't washed away in the recent floodings - and is half sized, half amenities, of the other rooms we had been assigned the ten years we stayed there.

At first we were upset, but then we thought of the serendipity thing - maybe this is a mixed blessing and instead of thinking lemons, we thought lemonade.

So I asked for a discount - shoot me. A lot of managers in a many similar consumer situations would give their long-term, regular customers a break and if this one would have, I could have afforded to buy my bride dessert with her dinner that night. You know what kills me? Accor gives their Franchisees complimentary passes to hand out. It wouldn't have cost him a dime. This manager would rather fight than be friendly; I can't wait to meet him, he must be quite a guy.

Trust me, I never in my wildest imagination ever expected to get kicked out for the innocent request; I mean, what manager does that? If I would have had even the slightest inclination that he would have gone off the deep end like that, I'd have forgotten about it and gone without the extra calories.

So anyway, there it is- one of life's little glitches that got blown all out of proportion - a $100, 000 lawsuit for asking for 10 bucks off a deal? Wow - bizarro land. If that catches on, a lot of my AARP buddies are going to wind up in court too.

If you want to help with our legal defense, please write to: Dick and Sandy Colbeth P.O. Box 821201, Vancouver, WA 98682

Don O. Trent lives in Tipporary by the seaside and I in Northwest Killarney; Don and I had been friends and business partners for over 10 years. My wife and I had enjoyed the pleasure of his company many times.

Then one day I made an innocent little comment; he understood what I was talking about, he thanked me for my observation and apologized.

Then quite unexpectedly after he said he was sorry, he hit me upside the head with his shillelagh! No problem I've gotten knots on this old head before, but after asking him why he did it and not getting a satisfactory response, I did the only thing any Irishman worth his salt could do: I returned the favor. I punched him from every conceivable angle for twelve rounds until 'the man' pulled me off; if he did not, I would still be clobbering him. Nobody thumps Patty O'Furniture and gets away with it.

So anyway, 'the man' insists I take back some of the things I said during the brouhaha; O.K., what the hell I will; I got my satisfaction, I'm over my headache, but his owies will last forever.

Maybe next time Mr. Trent will think twice before he blindsides another old friend.

Don O. Trent lives in Tipporary by the seaside and I in Northwest Killarney; Don and I had been friends and business partners for over 10 years. My wife and I had enjoyed the pleasure of his company many times. Then one day I made an innocent little comment; he understood what I was talking about, he thanked me for my observation and apologized. Then quite unexpectedly after he said he was sorry, he hit me upside the head with his shillelagh! No problem I've gotten knots on this old head before, but after asking him why he did it and not getting a satisfactory response, I did the only thing any Irishman worth his salt could do: I returned the favor. I punched him from every conceivable angle for twelve rounds until 'the man' pulled me off; if he did not, I would still be clobbering him. Nobody thumps Patty O'Furniture and gets away with it.

So anyway, 'the man' insists I take back some of the things I said during the brouhaha; O.K., what the hell I will; I got my satisfaction, I'm over my headache, but his owes will last forever.

Maybe next time Mr. Trent will think twice before he blindsides another old friend.

Top o' the marnin' to ye,
Patty.

Franchisee, John H. Wolf, has allowed his motel manager, Lee Judson, to engage in an egregiously questionable business practice. His manager has insinuated my wife and I are engaged in criminal activities by lumping us in with prostitutes, drug dealers and their ilk by putting us on his Do Not Rent list. This nefarious list is generally used by some managers in the hospitality industry to keep those kinds of people out, and rightfully so.

But my wife and I are both disabled senior citizens who have happily stayed at Mr Wolf's Seaside Motel 6 once or twice a year for 14 years without a hint of a problem. The worst drug I take is baby aspirin for my heart and the very suggestion that my crippled, 60 year old bride is turning tricks in the parking lot made me say a word to the desk clerk I haven't said since I retired from the military.

Another weary traveler, a lady from the Dalles, Oregon, shared with me in an e-mail that she was similarly insulted when the same Manger Judson told her she had been put on his horrible Do Not Rent list when she tried to make a reservation at the Lincoln City Motel 6 - and she had never even rented there before!

I think Accor should be sued for violation of civil rights & discrimination against protected classes, Mr. Wolf held accountable and Lee Judson fired.