American Servicing Company reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about American Servicing Company
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Everything Wrong
Our mortgage was sold to ASC after being with another company for the first three years of the loan. We never had any problem prior to ASC but after was a complet nightmare! First they raised our payments, the problem we had a FIXED rate! We fought and fought but never got any where. The payments were alot highger but we were still doing o.k. until 16 months later the went up again. We again contacted a lawyer who went to bat against them for us. (A little FYI info when he agreed to handle our case we became his number 12 case he had going against them and completly cringed when we told him who they were because he said that dealing with a sack of poisionous snack would be easier and less dirty) He proceeded to fight with them for three months before they agreed on a loan modification program which would make our payment $824 a month on a fixed rate. Well we thought we had finally won but we had only started fighting these criminals.
Six and a half short months later we get a letter in the mail saying our payment would be going to $1585 a month because when they had been paying the wrong taxes, which we had in escrow. We had paid our taxes for several years independantly and knew they were always around $1, 200 a year but ASC said that due to fines and penaltys that it was going to average out to be a little over $1800 a year for the past three years. We went to the court house and they said that the only thing that they were charging was a small fee for being late that was added every month but nothing like ASC was adding. Turns out the so called fines were being added by ASC even though after paying our taxes on the right property for 5 years the suddenly started paying some other supposedly for three and were trying to make us pay! We talked to everyone at that place who we could get to listen but every one had a different person that they transfered us to and no one seem to get us any where or help. We tryed doing a loan modification again because we could not make those payments. I sent every little paper they wanted and kept every fax confirmation paper stayed on the phone for hours. Then we recieve a letter saying that we were not eligible for a modification because we failed to send in the required papers. I contacted ASC and asked what paper I did not send and the told me. Well I went thru the papers and found my fax confirmation and faxed that to them told them the representatives name, date and time of when I called and got a verbal confirmation that all of the required documents had been recieved. They just said they were looking into it. Two weeks later we get a letter saying our house was up for forecloser or we could choose a short sale option due to the fact they had reviewed financial documents and decided it was impossible to make current monthly payments. We called as we had done every day and asked what had happened to the modification we were told had been investigated and were told they looked into it and we had been declined due to missing information ( same thing I proved to them was sent) Our lawyer fought with them to the end but we lost our home. The home I was brought home from the hospital to, the home I bought from my mom when my dad died after three years of fighting cancer so she could get a fresh start, the home I brought my daughter home from the hospital to, GONE. This company keeps you chasing your own tail why they pull every low trick in the book to milk you dry of every last cent.
The complaint has been investigated and resolved to the customer’s satisfaction.
Insurance/ Modification
I am with American Servicing Company . My home is going threw a modification right now. However, my home was broken into on the 7th of Dec. 2010. My Insurance company sent me the check for the repairs to my home. However, the check was in my name as well and American Servicing Company. I sent the check to ASC. Now they are trying to keep the check, because my home is going threw a modification. I would like to know if anyone have ever experience this problem before. And tell me who I can speak with in regards to this situation. I have never heard of anything like this before. I need help on this situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Your situation sounds like mine. ASC kept my $9, 212 check for wind and hail damage and did not repairs to house. My son who is a contractor sent a bid to do all the work for $3, 000. He was basically contributing his labor and even buying some of the materials. ASC said Wells Fargo agrees to accept the check; send my son's company the money for repairs and use the balance to pay back payments and attorney fees so I can keep house. I wasn't even asking them to modify or discount my loan. They lied, blocked all further communication from me and foreclosed on my house. These people would fit in well with the mofia. ASC and Wells Fargo protect and facilitate each other, stealing our property in the process. I am initiating a class action suite against ASC and Wells Fargo. If you or any reading this are interested in joining the suit, send your story and contact information to: STEWARTvsASC@yahoo.com Thanks!
Loan modification fraud
I have a loan, or should I say, I had a loan with American Servicing Company on a property in Santa Ana, California.
I started a loan modification a year and half ago. I have been very diligent in sending all required information and documentation. I have maintained a detailed conversation log. I have done everything asked for and on time and I was not able to obtain a modification of my loan.
On November 11, 2010 I was asked to re apply for the modification process again because my information was too old and I had been dropped for the modification process for not having current financial information. I was told I had to wait for a letter from the servicing company to verify the information and return the letter signed with all the documentation required. The due date to send all the information printed on the letter was November 26, 2010. American Servicing Company sold my property two days prior to the due date, on November 24, 2010.
I have talked to all departments, I have sent letters, I contacted two attorneys and they have been trying for almost two week to have the bank rescind on the sale of the property for the reason stated above but have gotten nowhere.
It is time now, for me to begin a lawsuit against American Servicing Company for all the illegalities and abuses this company is committing against the consumers. I am thinking of filing a class action lawsuit, because this seems to be a normal pattern of operation of this bank. If you are interested in being named on the lawsuit and know of anyone else who had a similar experience or is having a similar injustice being done by this institution, please send me a note.
My name is Maurice. I have a loan, or should I say, I had a loan with American Servicing Company on a property in Santa Ana, California.
I started a loan modification a year and half ago. I have been very diligent in sending all required information and documentation. I have maintained a detailed conversation log. I have done everything asked for and on time and I was not able to obtain a modification of my loan.
On November 11, 2010 I was asked to re apply for the modification process again because my information was too old and I had been dropped for the modification process for not having current financial information. I was told I had to wait for a letter from the servicing company to verify the information and return the letter signed with all the documentation required. The due date to send all the information printed on the letter was November 26, 2010. American Servicing Company sold my property two days prior to the due date, on November 24, 2010.
I have talked to all departments, I have sent letters, I contacted two attorneys and they have been trying for almost two week to have the bank rescind on the sale of the property for the reason stated above but have gotten nowhere.
It is time now, for me to begin a lawsuit against American Servicing Company for all the illegalities and abuses this company is committing against the consumers. I am thinking of filing a class action lawsuit, because this seems to be a normal pattern of operation of this bank. If you are interested in being named on the lawsuit and know of anyone else who had a similar experience or is having a similar injustice being done by this institution, please send me a note.
Maurice Bauer
Iceman428@gmail.com
Even though your situation is different...BEWARE! ASC lies and will use any means of trickery to steal your home. ASC kept my $9, 212 check for wind and hail damage and did no repairs to house. My son who is a contractor sent a bid to do all the work for $3, 000. He was basically contributing his labor and even buying some of the materials. ASC said Wells Fargo agreed to accept the check; send my son's company the money for repairs and use the balance to pay back payments and attorney fees so I could keep my home. I wasn't even asking them to modify or discount my loan. They lied, blocked all further communication from me and foreclosed on my house. These people would fit in well with the mafia. ASC and Wells Fargo protect and facilitate each other, stealing our property in the process. If you would like to join the law suit, send your story and contact information to STEWARTvsASC@yahoo.com
loan modification /escrow
[protected]
Page 1 of 1
Account# [protected]
Delia Tautan & Ioan Tautan
To whom it may concern:
On May 17, 2010 my loan modification was complete thinking this will get better instead my nightmare you ASC started and we are in August and I’m in still same situation. My letter from you dates [protected] states no contribution yet you take 3 payments applied it towards the contribution never notified us/the customer next thing we know we are past due. I’m look into hiring an attorney or maybe anther avenues to get this resolved as you can see based on the below many phone conversations with ASC did not resolved anything, the only thing I got thru this experience is health issue of stress and hart attack . (Please note that the times and days of the phone conversations are accurate some of the names are misspelled not knowing how to spell the customer service rep names) I’m in the worse situation now then ever and I dot seems to be able to get much help from ASC
The below phone calls is the one’s I placed starting: 10-16-2010 thru [protected]
• 10-16-2009 @ 9:12am –spoke to Dan reference the loan modification status he updated my financials over the phone and was told to fax information required for the loan modifications at [protected] (which I did)
• [protected] @ 2pm spoke to Britney I called reference the loan modification status, she told me the underwriter has the file and I should start calling once per week to find out the status.
• [protected] @ 1:54pm spoke to Brenda I called about the status of the loan modification make sure I get the same response as I did on [protected], she transferred me to Tina who transferred me to Emmy who told me I need it to resend the hardship letter and pay stubs (which I did)
• [protected] @ 11:27am I spoke to Gilbert I called to confirm that all paperwork received that was requested by ASC for the loan modification on [protected] he said yes, but he took my financials again. don’t understand why financials were need it again
• 11-25-2009 @ 1:07pm spoke to Josh I called to find out status of the loan modification, he told me I need to send a hardship letter and pay stubs again (which I did)
• [protected] @ 11:05am spoke to Hope I called to confirm paperwork that I faxed on 11-25 was received which it was. I asked how long it takes for the loan modification to be complete she told me it takes 30 to 90 days.
[protected]
Page 1 of 2
Account# [protected]
Delia Tautan & Ioan Tautan
• [protected] @ 1:09pm spoke to Kristy I called to check on the status of the loan modification, she told me the file is in the process to be assigned to the negotiator.
• [protected] @ 10:18am spoke to Kimberly, she told me the loan modification was approved yesterday, my 1st payment due Feb 1st of $ 785.98 (she told me there is a contribution amount)
• [protected] @ 10:31am spoke to Matthew I asked him about the contribution towards the loan modification because Kimberly told me something about that on 12-9, he said there is no contribution you’re 1st payment will be applied to February, he told me to fax my loan modification documents that I received from ASC showing no contribution required
• 12/22/2009 @ 10:07am spoke to Vanessa she told me the documents I faxed on 12-11 were received and will take a few days before it will get reviewed
• [protected] @ 11:49am spoke to Tim I called to ask if my account is been updated to reflect the new loan modification, he said no but there is money that is seating in suspense that will be posted to the account once updated.
• [protected] @ 9:33am spoke to Charlene – she told me account shows same as [protected]
• [protected] @ 12:05am _ I called and listen to the automated message to see if account updated – same as [protected], also I spoke to Shannon in Escrow department because my 2nd mortgage company Country Wide paid taxes by mistake and county office issued a refund to you instead of Country Wide. Shannon assured me that the check will be cut and sent to Country Wide (my 1st conversation with Shannon about this was on [protected] @ 8:20am, I did not call back because I though was taken care of )
• [protected] @ 4:04pm I spoke to Anna to check on the loan modification status she told me a few more steps and it will be completed
I made several calls between April and May – (you can look at you’re computer I have them recorded instead of written down so I did not add the to this letter - My calls were about the payments I made – starting Feb, March, April and May –my payments were take and put towards the contribution when I was told there is no
Page 1 of 3
Account# [protected]
Delia Tautan & Ioan Tautan
contribution. See letters faxed to you’re office dated and received [protected] @ 10:39am there 2 letters faxed in you’re office that about the payments placed towards the contribution, and to credit back all the late fees and inspections fees the letter included date times and all the people I talked to that told me no contribution.
The 2nd letter that was faxed giving you permission to take money from Escrow to pay June and July payment (the extra money in Escrow was the taxes credit that I called several times was supposed be refund to Country Wide but ASC never did –I had to pay Country Wide myself to keep from my payment going up)
Due to continues problems I start taking notes and recording conversations – see below (you can check you’re computer several calls per week made from April to June (if need it I can provide all the notes (letter was sent to me about the payment reversal saying request dined [protected] letter date)
[protected] @ 2:38pm I spoke to Kim in Escrow Dept- telling her that my payments were misapplied and that need to be revered along with the late fees, she agreed, and also told her I wanted the credit seating in Escrow to go towards my June and July payments, she told once everything is corrected I will be due for August but not to pay until account is fixed, she called customer service while we were on the phone and walked Luanne on how to enter a request to make the correct changes because Luanne did not know – the request was to have 2-12, 3-30, 5-4 & 6-5 payments applied to my account and then take June and July from Escrow.
• [protected]@ 2:35pm spoke to Hope she told me I was under the loan modification I got upset why my loan modification was completed on [protected], and because I’m under loan modification no changes can be made until that falls off.
• [protected] 2 9:18am spoke to Monte – who transferred me to Escrow Dept I spoke to Constance she told me work order pending for reversal and escrow credit to be applied to June and July payment
• 8-2-2010 @ 12:01pm I called and spoke to John he is a manger his phone number [protected] – I was upset and trying to explain my situation and conversations I had on 7-20, and 7-26 he told me he will check and will call back. He did call back on and told me that the letter was sent on 7-23 explaining why payment reversal is denied and transferred me to escrow to find out why June and July payment was not applied from escrow credit – got same response cannot make any changes until loan modification falls off.
Page 1 of 4
Account# [protected]
Delia Tautan & Ioan Tautan
• 8-6-2010 @ 3:09pm I spoke to Jennie lead supervisors she assure me she would work with loss medications to have the loan modification removed so she can request the changes that were put in on [protected] her number is [protected]
• [protected] @ 11:287am spoke to Daniel (she works in same dept as Jennie call made on 8-6) she told me the request was submitted on 8-6 to make all changes and that all late reporting to credit bureau, late fees and inspections fees have been stopped.
• [protected] @ 9-:41am spoke to Sheila – she told me I was pending loan modification and she transferred me to loss medications, and gave me the phone number [protected] option# 4, I was on hold for a while so I hung
• [protected] @ 10:24am I receive a call from Jeanne at ASC in customer services dept – I called back on 8-18 @ 1:48pm spoke to Daniel she told me that Jennie was needing proof of taxes paid, you have a proof on file, she told me that the escrow credit and what is seating in suspense can not be applied until I bring the account current .
Delia Tautan & Ioan Tautan
i need help i am going thru the same thing
i am going thru the same thing pleace somebody help me!
Unfair business practices
Our loan was purchased by ASC back in 06. We fell behind on a payment in Feb. of 06. ASC reported us immediately to the credit bureaus and consequently our credit lines were all shut down. We were a small self financed business and needed our credit lines to get us through the off seasons. This further impeded our ability to pay our bills. ASC would not work with us when we repeatedly asked for loan modification, assistance or even our options/rights. They are a horrible company that stole our house by using large corporation stall tactics. We talked with over 20 different people within the organization. No one ever knew anything and then we would get a letter in the mail. I feel scammed out of the home I designed and built from the ground up. Avoid this company at all costs
The complaint has been investigated and resolved to the customer’s satisfaction.
I also have ASC. My home is in foreclosure i got the notice today 12/26/09. That's pretty much saying merry Christmas you are getting sued. My loan was switched to them in Feb 06 i paid my loan every month on time or even early in 08 i lost my job and i got a new one that paid substantially less. i tried to keep current but after a couple of months i could pay any more without sacrificing the essentials. i tried to get a loan mod and they gave me a run around. finally after sending 20 hardship letters i got a loan mod for 3 months i paid on time but after that they told me my new loan mod was more than my original payment. what kind of modification is that? bottom line i tried to work with them and they refused to i got hung up on, they were rude to me when i was trying to do the right thing and i never got a straight answer on why i couldn't get another mod. i have a 7 month old now and nowhere to live at the moment and everyone i talked to including lawyers, hope now and etc.. said i am eligible but ASC wont allow it.
My husband and I are having a horrible time getting the Modification for our loan. We were approved for a modification then all of the sudden I try to make my lower payment and they would not accept it this was on August 18th. On August 25th I received a letter stating that I had been declined due to my husband’s signatures not matching. I called and proved it was his signature because he had it notarized. Then once that wasn’t the issue ASC came up with the excuse that the notary did not date it. It did have the date and our notary requested a notary affidavit which never came back. ( My husband faxed it to every fax number he could get his hands on 50 times at each fax). Now they told me yesterday that they are so sorry but there has been too much time that has went through since the modification process started in June which I made good faith payments and was not late at all. Now they say we have to start over and my interest rate will be much higher and they are not sure if I will be approved again and they are truly sorry that this has happened but there is nothing they can do. I have been disconnected, transferred, and simply hung up on numerous times and I can't believe this is an actual company. My loan was also sold to these people. I had never had a credit issue with my home and now I have major issues. Since the modification did not go through, I now owe high interest rate payments and owe late fees and all kinds of other charges because of them messing up. To this day we have NOT received a call even though I have requested it so many times. I call them every week about 2 to 3 times. I have NEVER spoken to the same person and I NEVER get the same answers. These people are crazy and yes, I believe they want to for-close on my home also. Bless everyone that has these problems.
SOMBODY CONTACT ME, IM TIRED OF ASC: MRBOOMCAT@YAHOO.COM
Terrible company
You all have heard horror reports. I will not even explain i got screwed three times. Beware of the representative telling you someone will cal to do a mortgage modification. When they call you think they are with the bank then they charge you $600 non-refundable upfront fee. They are a third party. I understand it is illegal to charge a up front fee but I have not verified that the Florida statue is a little vague.
When I spoke with ASC the following week about a payment they claim they did not get even though Fedex had a signature and it cleared my bank. I was told they put my mortgage payment was put in a suspend account until they received my escrow payment which they already cashed. Now I am reported 30 days late on my credit. My score went down 50 points and I am in the middle of refinancing commercial buildings I own. EVERYONE ON THIS SITE HAS BEEN SCREWED. Why don't all of us write our senators, congressmen, Obama and get under the freedom of information act FOIA a copy of our recorded conversations. If you say you are GOING TO RECORD THEIR CONVERSATION THEY WILL NOT TALK TO YOU. I filed a complaint with the attorney generals office. before i filed the complaint they claimed they lost the recordings of me authorizing them to take money from my bank account. Later in response to the complaint they claim they have a recording. Now I have to get an attorney and they know most people can not afford it especially after dealing with ASC.
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband an my self ask for help from this co.in june 07/. I got a mammogram that needed to be evaluate. My husband contract the America's servicing co. We send in a extra $500.00 more than the mortgage payment, that when it started with extra monies. June we received a letter from them that the payment was going up from $1,400 to 1,800 a month, we ask for help with the payment send in the paper work for financial hardship we were denial, next month the foreclosures letters start to come we save our house by filing bankruptcy to save our house.
Our Mortgage was sold to this company in 2017 and both my husband and I switched jobs. I requested a loan modification packet two months before we were going to see the change in our income. This company continued sending out the financial packet every two weeks for six (6) months. I have made a complaint with the Attorney General and to the BBB. We are looking for a group of people that are willing to proceed to filing a law suit... If you are interested and would like to share your stories please email me at lgraham367@yahoo.com. My name is Lynnette.
If I would have known all of the things that I know now in 2017, we would still have our home...
ASC was notified by our homeowner's insurance company that our insurance had lapsed (turns out it was a mistake by an employee of the insurance company) in 2017. ASC waited to notify us until 2017. So we went without homeowners insurance for 2 years. All the while we were paying ASC the insurance money in our morgage. Since they waited so long we weren't able to get back with our old company or any other for that matter. They forced us to go with their company which was much more expensive. In addition, while they (supposedly) shopped us around for a company, they heaped on fees for "looking for insurance" ($18, 000) on our escrow account.
AMERICAN SERVICING COMPANY IS MY MORTGAGE COMPANY.
I REQUESTED AND WAS APPROVED FOR A MODIFICATION WITH A LOWER INTEREST RATE.
I WAS NEVER LATE ON MY PAYMENTS.
AMERICAN SERVICING COMPANY REPORTED ME TO THE 3 CREIDIT REPORTS AS LATE AND ONLY
PAYING PARTIAL. THIS WAS NOT TOLD TO ME AND NOT STATED IN NEW CONTRACT WITH LOWER PAYMENTS THAT I SIGNED.
THE CONTRACT SAYS TO PAY AMOUNT ON DATE AND I DID.
THANK YOU
JANE SWIFT
i have been tring to modifiy my home for a while like 3months just friday i was told to re send all paper work again cause i didn't send them on time which i did but i owe 6000. dollars and i called friday 3/4/2017 and ask if i could start making a payment and also if i could pay for my own insurance for my home well i was told no and just send the paper work in i want to keep my home and want to start a payment on my home and iam not being allowed
I have called their [protected] (a number they instructed me to call, 5 or 6 times only to be on hold for more than an HOUR! One time I waited an hour and 45 minutes for a Customer Service Rep to answer! I mailed in paperwork on 12/1/07 and now faxed in paperwork on the 18th regarding my mortgage and I still have not received a response from them regarding my mortgage. When I do get through after hours of waiting they say someone will call me. No one has called me. Last week they put me on a list for them to call me back in 72 hours... never happened.
I've paid my mortgage on time for 2 years and they can't even pick up the phone!
ASC approved loan modif. No papers were sent to me and now they denied and threatening foreclosure. Can anyone provide me with info/help? Am new to this. Anyone in same boat, please help me find means to keep home from ASC. I too paid ASC $2, 500 to modify my loan. They are not communicating with me very well except surprises. They want to take our homes. How do I apply for the mortgage relief prog. Can we access applications online w/o being ripped off. Anyone honest out there pls. Local attorney wants 1500 upfront to help w/ no guarantee.
I mysteriously have a $ 350, 000 delinquent loan on my credit report that is not mine. I am 25 years old and have never owned anything or taken out a mortgage as I am still living in my second apartment. I finally got ahold of someone at the company and badgered them for an answer. They admitted that it was a typo and the loan belonged to somebody with a similar social security information. They would not give me this in writing as this inaccurate information was getting my credit checks denied while looking for a place to rent! They would not give me the number of somebody who would guarentee it would be fixed and reported to the credit company. This was about 8 months ago and the loan is still on my credit report. They refuse to help me and this is their admitted fault!
My husband and I are trying to change our adjustable interest rate mortgage to a fixed rate and we were told by American Servicing Company to fax our information to them (Proof of income, Current pay stub, hardship letter explaining why we are having problems paying our current mortgage rate and the fax number they gave us is apparently not accepting faxes because the loan office-Art setup team has denied us twice because they claim they have not received our fax. I asked to speak with the Supervisor Christal Moore and was denied. They also said they do not accept emails. Can you help us?
I need to speak with someone about my mortgage. If I cannot get hold of someone who knows what they are doing, I will end up ruining my credit and foreclosing. I have a buyer, the deal is set on my house, and I can't go through with it because these people will not let you talk to anyone past a front line clerk. I fear I am dealing with crooks.
If you haven't had to deal with these people yet, DON'T DO IT'!
not legally allowed to foreclose
America's Servicing Company must provide you loan documents and disclose who actually owns your mortgage before they can foreclose on you...call the FTC [protected] to file a complaint. Do not give them your home...they must prove they are the owner of the mortgage note or provide it from their "investors"...hire an attorney...they will have to pay you damages and your attorney fees! Do not let them bully you...call your congressman/woman/the Better Business Bureau/ State dept Consumer Protection Agency, state attorney general..don't delay! The FTC just settled a class action case against EMC for the same predatory servicing of loans! Put ASC on notice!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sharon, Thank you sooooooo much. I just got home 10/20/09 2:27pm and my son calls me to tell me that someone from Well Fargo came by and asked if he lived there. He told her no and asked if we were home. Again he told them no and that we were out of town on family emergency, which we were.
ASC holds a second on our house with Nationstar holding the first. We are working on modifing the loans. so I don't know why they would come out. But now that I read your complaint I feel more prepared to deal with them. They left a number for me to call. I will call them shortly and see what they came out for.
I will let you know.
Again Thanks,
Alice
ASC, First American LoanStar Trustee Services sold my house to Wells Fargo without my knowledge. According to CA State Law, I must be contacted. A notice of sale must be: 1) Recorded in the county where the property is located at least fourteen (14) days prior to the sale; 2) Mailed by certified, return receipt requested, to the borrower at least twenty (20) days before the sale. I did not receive anything. A Real Estate Agent knocks on my door this weekend and asks, "When are you moving out?". As you can imagine, I went into shock. So, thank you for posting your complaint Sharon. I am going to follow your advice!
I didn't know that ASC and Wells Fargo were one and the same. Evidently, Wells Fargo now owns my house. A Real Estate Agent leaves her business card on my door claiming that she is with claims that she is with the bank. She finally disclosed that she is with REA Real Estate America and represents Premier Asset Services, who is affiliated with Wells Fargo Home Mortgage Co.
Thank you Sharon! I will remain strong.
insurance fraud
We live in minnesota and recently settled a claim with our insurance carrier for damage from water leak. Our check is for 92, 000.00 and ASC wants us to send it out of state for them to manage even though they do not have any in state inspectors for the work to be performed. My insurance CO thinks this is unusual and said by law the check needed to be endorsed by them and my husband. I am very worried they will steal this money and not negotiate in good faith to get the contractors paid and i will wind up with a lein on my house. Why can't wells fargo locally handle this or my title company? Please help or tell me if you had problems.. ASC has been a pain ever since our mortgage was serviced by them.
The complaint has been investigated and resolved to the customer’s satisfaction.
What to do to get wheels of justice rolling
To everyone who has had a dealing with America Servicing Company (Wells Fargo). I am getting the word out so that we as homeowners and taxpayers can fight back. Send your complaints where they will be heard by the right ears! First, The Federal Trade Commission... their website is www.ftc.gov. Very easy to file on line. Then when you finish there, go to www.senate.gov as well as www.house.gov. There you will find the e-mail addresses as well as the snail mail addresses of your state representative, your state senators and your state Attorney General's office. File your complaint with ALL 3! These are the people who we put into office to protect us and fight for us so let's get them involved! They HAVE to record EVERY complaint and ACT on them. I have read so many horror stories of how this company has illegally foreclosed on properties as well is illegally charging fees, that it's time our government that we put into office... that our taxes pay their paychecks... go to work for us. Yes... that's what they are there for so let's get everyone out there and Complain, complain, complain and be get the wheels of justice rolling! After all guys, that's how Country Wide was caught doing what they were doing in Florida! We just need to bring it to our government officials attention!
I live in pensacola florida and my home was sold to americas servicing comapny and we have been through a nightmare with them anyway my husband was sick with congestive heart failure at the age of 41 called the mortgage company informed them that he was applying for social secuirty and we needed them to work with us on somehow reducing our mortgage they haven't offered anything except a repayment plan which was 3000 a month until current I was told we were in a modification review and asked to speak with the person who handle the modification they said we the home owner are not allowed to speak with them or the investor who owns my home that we are not entitled to even know who that is anyway I keep getting the runaround they said we could do a short sale but we want to keep our home now why would they do a short sale but not reduce some of the principal and make the home more affordable for us instead they want to forclose or do a 3000 amonth repament plan we are blue collar workers who had a finacial crisis due to my husbands health we have 4 child who dont wat to lose there home it makes me sick when I hear how they are helping home owners when they are really not any I called the local news station channel 3 and they said if I can get enough people to contact them who are dealing with this same company they would like to do a story I think they should be exposed email at madecd6@aol.com
If anybody knows a way to bring legal action against this company please contact me.
After several rate increases we finally aplied for a loan modification in January 2008 and were approved in January 2008-- yes, we have the letter! ASC procrastinated, lost paperwork, and finally closed our application on April 18th due to "paperwork not being submitted on time". In subsequent conversations I found out our paperwork was submitted on the date I told them and they had it on April 18th. Then, they made us start all over again -- because someone had closed the file. More financial worksheets and pay stubs submitted -- all of which were lost and now in August 2008 they moved our house into foreclosure even though they approved us for a loan modification back in January 2008. To me, this seems to be outright fraud and maybe it was their intent to foreclose all the time. If anybody knows a way to bring legal action against this company please contact me.
Trying to help a homeowner sell their house. American Servicing Company is not help at all. Can't get them to answer their phone. Won't return phone calls. A totally BS experience.
Don't trust them
This company is the worst I have ever seen in my entire life. they will keep your payments in suspense and put you in foreclosure, then tell you are not in foreclosure and then the sheriff comes to your door, I have was told someone in the processing department did not process my file, so now I m paying interest on all the late fees, as well as the regular principal this company has put me in foreclosure 3 times in ERROR ! Run if you hear your loan is being sold to this company. oh yhea call 5-6 times to get the same answer do not BELIEVE the first 2 or 3 people the managers will tell you oh they were new or they do not know why someone told you that.
The complaint has been investigated and resolved to the customer’s satisfaction.
i amm in the same thing im tring to get a lawyer we missed 1 payment but have sent akk payments in since but they dident put the payment on the one we missed they just keep chargeing me with interest dec payment we dent in it was late but they were always sent in then i get a letter that im in forcloser im gonna try to fight them hopefully if anyone can help me please email me
I also have a mortgage though ASC, my husband was in a car accident a year ago and has been unable to work, but we still seemed to make ends meet and made our mortgage payments faithfully. At Christmas time we found ourselves in a bind and contacted ASC to see if we could bypass our December payment and place at the end of the loan term. They convienced my husband to do a load modification they said it would help us more than pushing our payment off. So this is when all the problems begain. During the loan modification process we were told not to send in any payments because they will not be applied to our loan. The total loan modification process took over 3 months which ended up putting our home into foreclosure status and killed our credit scores. When all we wanted was one month break from the payments to get back on our feet. The modification ended up giving us the same high interest rate we already had and the same loan payments, So after all the calls to ASC and the lies we were told we are now showing as current but we can't refinace with another company for a year because they put us in foreclosure status. The company siad it took so long for them to process our modification becuase they said they had too many people appling for modifications and the were inindated with all the paper work - well we didn't even want one! I am so pissed off I would love to hire an attoney to fight them on this one!
Incorrect reporting!
Last year due to bad circumstances we had to voluntarily surrender our home, and by doing that we did a deed in leau, which musically is they don't hold you liable, it wont show you owe on credit report it will show ozero balance. Well in that assumption, about 3 months ago we had to pull our credit, all to find out ASC is still reporting monthly we owe, and adding up late charges. So we haven't owned this home in over a year but they are still reporting we do.I have contacted ASC and they are doing NOTHING. This is false information ASC is reporting. This is Fraud.
SOMBODY CONTACT ME, IM TIRED OF ASC: MRBOOMCAT@YAHOO.COM
I'm ready for a class action suit. I hate this company.
ASC is the worst, they put me in a forebearance agreement as if I was in foreclosure and I wasnt' behind in my mortgage. Also, when the APR went up for the first time they took it to the maximum of 11.08%. Is this legal.
I agree and I'm ready for a class action suit. Let's get together and contact a lawyer. My email address is attached for contact purposes.
We need to expose them to regain our credibility.
Scam payment!
Have read many complaints regarding this company. I am a budget counselor who recently worked with clients who were 3 months past due. Conveying our situation to ASC, explaining we were going to pay the past due amount and our plan to keep on track all led to an agreeable payment plan for these clients. ASC WAS GREAT. They listened, took our budget information, agreed to our payment plan taking this home out of foreclosure status. Let this be a reminder: having your info at hand, being prepared, communicating are all keys to a healthy recovery from mortgage collections. Be willing to work with the lender! They gave you a loan in good faith - you wouldn't want your employer to call you in and say "oh, you gave me service but I can't pay you your full salary - you'll just have to settle for that", would you? WORK - COMMUNICATE!
You better get youself a lawyer otherwise ACS will forclose on you. Don't stay there and wait until they come to your house and change the locks. The documents under rewiew don't stop the forclosure. Reed your Deed of Trust very carfully there you will find all that you and your lender can do. If you want to contact me do so - mbamm2005@yahoo.com my name is Connie G.
my name is dwane j was also scam by asc company i had a offer of 450, 000 on a 3 unit brownstone that worth about 530, ooo.i submitted all the paperwork on 0ct 19, 2009 and was mailed a notice from asc they will file and get back to me in 45to65 days.asc company send me no notice and forclosed on the house on nov 12, 2009.i call on nov 30, 2009 asc company said they got the information to file for the short sale but they never file it.on nov 13, 2009 i send a letter of hardship and information i discover a program from the state i could get 4, 200 a month and fill out form with loan modification never heard from asc.documents had state number, letterhead, and stated the amount to be paid, no answer from asc. someone help deelarock@gmail.com
Can you please help me also with my mortgage situation with Nationstar, Please!
Wrongful foreclosure!
My mortgage was sold to ASC. My husband changed jobs and in the midst of this I requested paperwork for options on a loan modification and a repayment plan. This company sent back our payments and stated that they could not take our payments because we were working on a loan modification. They filed foreclosure and never sent any documents stating that we...
Read full review of American Servicing Company and 17 commentsASC should be investigated for fraud!
Maybe if we could all come together to file a class action suit against ASC. It's good to know that we are not alone and other people have the same problems with this company as we do. I totally agree and I am trying my best to refinance my account somewhere else at this time.
Me and my Husband have been trying to get a Loan Modification for over a year now with no prevail. We have submitted the requested documents over and over again, provided financials over the phone etc. Today I called to find out the status of the Loan Modification request and was informed that there was no review...that I needed to provided financials over the phone again as well as fax supporting documents. After providing financials over the phone I was told that there were no programs recommended. Hog wash! I know we qualify for a loan modification but for some reason the ASC is not willing to assist. We are ready to jump on a CLASS ACTION LAWSUIT! This is ridiculous...
As like many others we have had nothing but headaches working with ASC. We had to sell our home and move out of state for a job relocation. We first had a buyer within a month to purchase our home and ASC delayed the process for two months which resulted in the loss of our buyer. We then had another buyer immediately following the first who then backed out because of the time it was taking ASC to process the paperwork. ASC stated they never received the paperwork or they needed something else that was already faxed to them more than once. Due to their incompetent work of processing the paperwork we lost 2 buyers and then ASC wanted to foreclose on our property stating it was our fault. We tried setting up payment arrangements since it was difficult to pay on two properties and the payment arrangements were so ridiculously stated that ASC made it impossible for us to pay the mortgage. I would never recommend ASC to anyone and wish for the BBB to beware of this heinous company.
I have been trying to get a modification for over a year. I have turned in all requested paperwork within 24 hours. We owe a little over $60, 000.00 but are able to make the loan payments now. I call ASC every other day and no one returns my call. I am continually handed over to a new person. Our home has been in foreclosure status but there was no sale date so they told me not to be concerned. Two weeks ago I received notice that the sale date is May 18 at 10:30 am. I am so scared now because our agent won't return my call and the day is approaching. They are going to take my home after being told not to worry. I truly don't feel they ever planned on modifying the loan.
ASC is part of Wells Fargo...keep in mind if you are doing business with WF you are suckered into the trap again. i have contacted ASC and Well for years trying to reduce me 8% interest rate. ASC would not return my calls. Not knowing i called Wells and they dont return my calls. i am going with another bank and to hell with WF.
Even though your situation is different...BEWARE! ASC lies and will use any means of trickery to steal your home. ASC kept my $9, 212 check for wind and hail damage and did no repairs to house. My son who is a contractor sent a bid to do all the work for $3, 000. He was basically contributing his labor and even buying some of the materials. ASC said Wells Fargo agreed to accept the check; send my son's company the money for repairs and use the balance to pay back payments and attorney fees so I could keep my home. I wasn't even asking them to modify or discount my loan. They lied, blocked all further communication from me and foreclosed on my house. These people would fit in well with the mafia. ASC and Wells Fargo protect and facilitate each other, stealing our property in the process. If you would like to join the law suit, send your story and contact information to STEWARTvsASC@yahoo.com
well here it is 2011 and ASC is still treating the customers the same way. Class Action lawsuit - sign me up! this is ridicoulous how many times I have submitted my financials and paperwork to these [censored] people. seriously? are they compentent to even be in business.
I applied for our modification at the beginning of the year. We mde all the payments as requested, sent in all the information requested; and when I called in June to find out what was going on' got the run around. I got a letter in the mail last week date July 30 stating that they were unable to adjust my mortgage, due to the terms of my mortgage. The letter also stated i could call to discuss the reason for "non-approval."
I called today and spoke to a representative, who forwarded me to another respresentative. The second person; after giving her a few curse words' could only tell me that it ment, " the investor limits do not allow for modification." When I asked what that ment, she informed me that my loan was owned by an invester group, not a bank; so therfore they do not have to abide by the modification rules set up by the government to help families. So your home is probably not owned by a bank if your payments are going to ASC.
I asked this person when my loan was sold to an investment group, since it was through a bank when I took out my loan 5 years ago. Our loan has been sold 3 times and at some point was apparently purchased by an investment group. Her advice for me was to put me in touch with someone who could help me with a short sale or make forclosure easier, I informed her my mortgage was up to date and she could stick it where the sun don't shine.
I am having the same problem. I recently submit a third application for a loan modification. I am interested in a Class Action suit. This abuse should be stopped.
NYC-JOJO@HOTMAIL.COM
Have you thought that there might be fraud in your mortgage? You can use that to your advantage. My mortgage was researched in the mortgage servicing pools and was found for only the first 9 months we were in the house, from there is appears to have disappeared and can not be found anywhere. I will be glad to explain more about the fraud found in my mortgage. cresidoencasa@yahoo.com
ASC has been jerking us around for a year! We have tried to get a loan modification 4 times through this company. Every time we sent in a loan modification it cost us $200.00 and they denied it each time and wouldn't always tell us what wrong with the paper work. Also, we can't talk to the same person, they are not allowed to give out extensions. So each time I call ASC I have to talk to someone different, and retell my story again. Most of the time the [censored]s I talked to could not answer my questions. You also cannot talk to a manager or supervisior. I have had a horrible experience with this company and is afraid of my losing my house. I highly recommend people do not go with this company for a mortgage.
Fraud, not paying escrowed taxes
How about this... My loan was transferred over from Wells Fargo to this American Servicing Company and after several attempts to get this straightened out, I am still having no luck with them. My taxes are escrowed into my mortgage loan and being paid but American Servicing Company for Wells Fargo does not pay the taxes at all! Despite taking my money for 2 years, they have yet to pay the taxes that are included in my payment. What a scammers.
I lost my home because of American Servicing Company. I went thru a mortgage broker to do a refinance, and was sold at the table to these awful people. I was told we could escrow taxes, but when we got to closing, they refused to escrow. We fell behind because of financial issues, and got onto a repayment plan. We were able to make every repayment plan payment, and bring the loan current, payment was over $2800.00 a month. We then continued on making payments. Again we had financial issues due to my husbands business, and fell behind, I called then to ask for help. They had me do a financial statement, based on the financial statement, we were negative $1000.00 a month in income. I then sent them back the info. We made our next months payment, but I knew that I was going to be late with the next one, so I called them. They said fine, we will notate the acct. I called to make the late payment, and got transferred to a live person, can you believe it, a live person. I was told by that person that based on the info provided on the financial statement that they could not except the payment because we run $1000.00 in the negative every month. I said, " Are you kidding me, I calling you to make a payment, and you won't accept it"! She said, " Mam we show that you can't make this payment so we are not allowed to take it. I was speechless, what was I to do then. Well I mailed the payment in to them, and they sent it back. So because they would not accept any payments from me, they ended up foreclosing on us this past Feb. 2008. They are awful people, and I don't know why the government has not done something about them. I am now on the hook for the short fall, due to the market, of $125, 000.00. I hate what these people are allowed to do to hard working families in this country and get away with it. Class Action Suit sounds good to me. I am in.
Denise Miller, I have no idea what you are saying. Your sentences make no sense. Please re-read your comments before posting them.
Now, as for the statements on taxes and insurance with mortgage servicing companies; if you have an escrow account and funds are accumulating in that account for paying your taxes and insurance then the liability is with the mortgage servicing company. I would suggest that you call customer service and request a copy of your mortgage history statement be sent to you. This statement will tell you how much has been paid towards principal, interest and escrow. If you see where they have funds in escrow and are not paying taxes and insurance, you may want to request that they close your escrow account, send all escrow funds back to you and you can begin paying them. Generally, most mortgage companies will allow you to close your escrow account if you are current with your payments and have not had any late fees in a 12 month period. When you call this company, ask the customer service rep for the manager of the escrow department. Just remember that you will be responsible for supplying proof of tax and insurance payments to the mortgage servicing company annually. If the taxes and insurance is delinquent due to your servicing company not paying them causing penalties, then you may want to consult legal advice. In my opinion, the taxes and insurance is your responsibility, but delinquent and late fees are the servicing company’s responsibility.
DISCLAMER: This is just my opinion. Please do not try and hold me accountable for anything that I say – it is just my opinion and not professional or legal advice.
Please people tax and ins have to be paid again this is silly if you are a responsible person and you have money in susp. Then why have you allowed any one to just keep your money please , have you picked up this thing called a deed and not and goosh did you do this thing call reading it is fundamental smile yu people slay me eveyone is trying to take something from you if someone said to me i don't have insurance and i do i would get proof and i would be credit and not paying your taxes do you remember the letter you recieved requesting you pay then they placed forced tax or ins on your home that you were told and in black and white you need to pay again guy read , oh no the big bad mortg company is to take care of you. This is why we are in the shap we are in now because no one wants to man up.
AMERICAN SERVICNG COMPANY CURRENT MORTGAGE HOLDER. IN THE FIRST YEAR I HAD A MORTGAGE WITH AMC. THEY CLAIMED I DID NOT HAVE INSURANCE ON MY HOME ,I HAD IT. I SENT IN PROOF AND THEY JUST OVERLOOKED IT. MY PAYMENTS INCRESED BY 600.00 FOR TAX AND INSURANCE I PAY ON MY ON. HAVED PROOF. ALL OF MY PAYMENT WAS PLACED IN A SUSPENED ACCOUNT, I HAVE 2,000. OF INSPECTION FEE'S AND MIS- OF 211.00 FOR NO REASON EXPLAIN. MY SUSPENED ACCOUNT HAS OVER 5,000. BUT I HAVE A NEGATIVE ESCROW ACCOUNT ON 3,000. I OWE ALL OF 4,000 FOR MORTAGE PAYMENTS.NOW I AM UNDER FORCLOSER AND I HAVE BEEN PAYING MY MORTAGE EVERY MONTH AND I AM STILL GETTING FORCLOSED ON. THERE ARE TAKING MY MONEY! ALSO THEY ARE USING MY ACCOUNT AS A ATM MACHINE...I NEED HELP!
This company is absolutely the worst company I have ever dealt with. I am filing numerous complaints and plan on refinancing my home just to get away from them. For the agent of this company that said only folks with poor credit go through this company, I would like them to know that I have A+ credit and like everyone else, was pushed into dealing with this scam company through a mortgage transfer. I too am dealing with these folks paying my property taxes and have been on top of them for the last 2 months. Suddenly this month my payment has changed and I cannot find a number to reach these folks. If anyone has the 800# or any number for that matter please post.
Thank you,
Alicia.
i have been reading all these complaints and im in total shock that this is happening to so many people. i thought i was the ony one until i found this site.i need help and i do not know where to go. i am being taken advantage of by asc. it is almost like they do everythig in their power to purposely forclose on your home. someone please tell me how to fight back. i am at my wits end.
thank you,
jeanine read
I'm re-paying taxes too and paying more than the taxes. AND I just received a delinquent tax bill from the county for the same taxes. Apparently they didn't pay them, yet I'm re-paying them and more...
American servicing, they should all be put in jail. They don't know the truth if they fell over it. They have been trying to foreclose on my home for the last year. Forced place insurance to holding back payments till they were late. They would tell me they never got them, I sent proof of insurance and payment in full 12 times. I know that must be hard to believe.
They put me on a repayment plan for 1 year, the plan would have me pay back more than what they said I owed. I would LOVE TO BRING A CLASS action . Anybody out there want to join me? They don't return calls, answer mail, they don't e mail, only fax. Then they give you the wrong fax number. So it will go to some other state. I don't understand why they are still around. This can't be something new. I think they only hire people who can't read, or add.
Do they have a sheet of paper that gives them a choice of dumb things to say ? Please anyone, if you can help me .
Mary in S. Fl.
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Even though your situation is different...BEWARE! ASC lies and will use any means of trickery to steal your home. ASC kept my $9, 212 check for wind and hail damage and did no repairs to house. My son who is a contractor sent a bid to do all the work for $3, 000. He was basically contributing his labor and even buying some of the materials. ASC said Wells Fargo agreed to accept the check; send my son's company the money for repairs and use the balance to pay back payments and attorney fees so I could keep my home. I wasn't even asking them to modify or discount my loan. They lied, blocked all further communication from me and foreclosed on my house. These people would fit in well with the mafia. ASC and Wells Fargo protect and facilitate each other, stealing our property in the process. If you would like to join the law suit, send your story and contact information to STEWARTvsASC@yahoo.com