Appleby Systems Inc reviews and complaints

I've been a Customers for Apple for Years Now, from 2016 Apple Product and Services became a Nightmare, with Dishonesty to their Consumers, when you registered they do not Protect there Consumers Identification, because am one of many Consumers been Ripoff by Apple Company and Apple I Tune. In 2017 I register my Bank Card to Apple for my New Eye Phone, did not take long before I registered my Bank Card on Apple ID Mobile Registration, my Bank Account got Abused by Apple I Tune through Apple Company who Registered my Information were Insulted by Apple, my Bank Account got Intrude and Abused by Private Company who I had No Recollection who they are, they Stole Money Out of Bank Account, on Daily Based not One Time but more than 6 or more time in day taking funds out my Bank Account Unauthorized, contact Apple and they did nothing about it to refund all my money back, reported to my Bank Association to Re-claim the money back, Apple did not re-purse my money back in total loss of more than $3.000 dollars. I contacted Apple again and the same thing happen again this year 2021, Stolen Money in my Bank Account. Apple knew the issue and did not protect us consumers, I decided not to registered any bank card to apple anymore, due to my experience with company, I informed apple I will not allow them to have my bank card, I will not allow them to know by bank account, I will just register as customer using my email, it was then I found the information also we received from Apple Company are very Dishonesty, Deceptive, Misleading, Miss-Conduct, Fraud, and Lies to their Consumers, they even tell lies on phone when you report the incident, Apple do not help their Consumers, they abuse their consumers, their International Operators are Miss screwed and Deceptive on Phone when call them. they do not care about their Consumers it all about making money for Apple Company and Not taking care of their Consumers, Apple need to be Punish for False Advertising there Product and Services around the World. We the Consumers are sick of it, it time to stand up to Apple and Voice our Right, ask where is our money your Apple Company Stole from our Bank Account, there should be a Security that is Strong to Protect the Consumers, it obviously there are none, because if that was Truth about Apple's Product and Services Protecting and Securing there Consumers Information then we the Consumers will Not be Complaining, Our Australian Governments need to Protect their Consumers in Australia and Fight for Right of there Consumers against the Fraud and Lies Apple Company are doing to there Consumers by Hurting them, they need to come clean. and we want compensation thank you.

I have not been able to resolve my key board issue for a month.
I havr had 2 keyboard replacements. The key board still won;t type.

I have made numberous support calls. Stay on hold. 6/12 support callwas transfered stayed on hold. Guy never got back to me.

I am unable to resolve my issue. I have had multiple case numbers and advisors. I have spent over a week on hold, unable to get customer service.

Had a caller back 6/12. Someone took my info, 12 min on hold.
Thann guy kept putting me on 2 min hold. No resolve!

1 month. Non woeking I mac.

For the tl;dr (Too long; Didn't read) crowd, this will summarize what was the most disastrous home improvement project I've ever encountered.
After signing an expensive contract ($27, 000) with Appleby Systems, Inc. ("Appleby") for installation of a metal roof on my 2 bedroom, 1 bath home, the work was done by, essentially, 1 person. The installation took 6 weeks. During the project, material/equipment was delivered with no prior notice. At the end of the installation, the material that was delivered was 1 ½ feet too short to finish the job. It took three weeks to deliver the correct material. During the project, numerous calls by me to Appleby resulted in having to leave voicemail. Not one callback from Appleby was ever received. The finale to this entire saga: the roof leaks. A call to Appleby's "Service" department resulted in talking to a rep who assured me that after checking a repair technician's schedule, she would "get back" to me to schedule a "repair visit". After a full month, I'm still waiting for a call-back.

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Act One

While on a shopping trip to the local Walmart I was intercepted by a roving Appleby rep who asked if I would be interested in entering an Appleby contest/drawing for a $15, 000 (?) home improvement project. She explained that Appleby does this every year and the winner could use the money towards/for any project they chose. I mentioned that I probably could use the winnings to replace my 40-year old roof. She suggested that I let her schedule a visit by an Appleby estimator to look at the roof and give me an estimate for replacement. I agreed and two days later, the Appleby estimator arrived at my house. We stood in front of the house the entire time he was there. I said that I'd be interested in a metal roof. It became evident at this point that he wasn't an "estimator", but that he was a salesman. He was very good.
I signed a contract ($27, 000) and told him that I had, at one time, gone up on the roof and measured it down to a fraction of an inch and had sketched out a basic plan with these measurements. He said that a technician would be stopping by within a few days to also measure the roof. When the technician arrived I also mentioned the self-made drawing to him. He said that he would make his own measurements. This seemed logical so I didn't comment further. His estimate took approximately 15 minutes. I asked for his phone number and was told to "just call Appleby" and they'd "patch" me through to his extension.
One week after the visit by the estimator my doorbell rings and, upon opening the front door, I'm confronted by a huge truck with a very large dumpster. It seems that Appleby had rented the dumpster for the remains of the old asphalt roof. I hadn't gotten any prior notice of this arrival at all. Two days later, same thing. Doorbell rings, open door, first delivery of metal components for the roof. No prior notice.
A week later I received a call from Appleby setting a start date of June 26, 2017. I was told the "crew" would be there before 8:30 a.m.. At 8:25 a.m. that day I was called and told that the crew was still finishing a roof elsewhere and wouldn't be arriving that day. They would be coming to my house the next day (June 27th) at 8:30 a.m.. The next day I saw no one at 8:30 a.m.. I had to call Appleby (at 10:30 a.m.) and, after waiting on hold for 15 minutes, I was told that the crew had been involved in a traffic accident with two crew members having to go to the hospital. I was then told that they were going to send their "backup crew" on Thursday, June 29th. On Thursday, the "crew" arrived. 1 person. During the entire 6 weeks project he was assisted only 4 days by no more than two helpers. One of whom had never installed a metal roof.

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Act Two

The single person ("crew") set up his ladder, climbed to the roof and began removing the old asphalt shingles. I had set up a cafeteria table, large umbrella, lawn chairs and a couple of coolers (w/ ice, water & Mountain Dew) off to the side of the house for the crew for their breaks. At "break time" I joined the installer to check if he needed anything and he told me that the "estimator" hadn't told him that the front section of the roof had 1 inch foam board under the shingles. No foam board was ordered. Work continued on the roof. However, weekends were not included in the work schedule, the installer was diverted to other jobs twice and the entire 4th of July week was "vacation" time (no roof work).
On July 11th, three weeks into the project, the installer discovered that the metal for the final section of the roof was 1 ½ feet too short. He called Appleby. After speaking with them, the installer told me that it would be two weeks before they could send the correct metal parts. Actually, it took 3 weeks during which time the roof over the den of my house was covered by the original plywood and a thin polyester weather sheet. Three rainstorms ensued during this time.

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Act Three

The end of the project featured a "one hour notice" that the dumpster company was coming to pick up the dumpster. Had I not personally used my own wheel barrow during the project to take the old roof debris around the front of the house to throw into the dumpster, this would have been another "sub-disaster". The installer, and luckily that day, his helper had to stop work and frantically gather up debris and take it to the dumpster.
Finally, on August 8th, 2017, the roof was completed. I gave my thanks to the installer, put away the table, umbrella and coolers and began picking up the leftover debris that the installer missed.
40 days (just short of 6 weeks) for a two bedroom house roof.

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Finale

The Roof Leaks

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Epilog

During this entire process several "highlights" occurred. The dumpster company called me several times to ask if I was "finished" with the dumpster. I kept trying to explain to them that they should contact Appleby. I had to give the dumpster company Appleby's phone number to call.
Being that my house is rather secluded back in the woods, I provided several Appleby reps detailed, annotated photographs with text directions in hardcopy and via email showing how to get to my place. However, I was constantly being called on the phone asking for directions. It seems that no one got those directions from the reps.
I lost count of the times I called Appleby for one reason or another, had to leave voicemail and never received a single call back.
As mentioned in the above Summary, I'm still waiting for a call back from the Appleby's service department to have the leaks repaired. It's been a month as of October 28th, 2018.
The disorganization, mismanagement and total lack of customer support of Appleby Systems, Inc. is, in my opinion and experience, simply astonishing.
If you've read to this point, well done. Your patience is commendable.
To finish, I caution anyone considering doing any business with Appleby Systems, Inc.

I can not speak for their product since I never went through with it, but their attitude when you're trying to get away from them is terrible. I needed a new roof. The Sales Manager that came out, Nigel, came out and gave my wife and I a 3 hour seminar. He discussed all of our possible options, why he felt they were the best, our current issues with our home/roof, and his solution. It was very thorough, but the price sounded very high. He explained that this would typically cost roughly $31k, but after some discounts he got it down to little less than $24k. My wife and I were still unsure, but we signed knowing we could cancel in 3 days. The next day we called and cancel. Nigel came back out to complete the paperwork. He was pissed that we were considering canceling. We kept trying to tell him no for an hour, but he kept trying to convince us. After changing the color he got it down to roughly $19k. We signed knowing we could cancel in 3 days, and the president, John, began getting us references to calm our thoughts on this choice. I researched their reviews online, the normal price of our roof, and talked to a neighbor that had their roof done by them. The neighbor said the product was nice, but they paid too much. Seemed somewhat in line with what we found online. Also had a couple coworkers tell me that their customer service was not as great as they talked it up to be. On Monday John emailed me 3 references. The first 1 I called hung up, so I felt there was no point in calling the other 2. I called John the next day to proceed with canceling. He was upset with this, and I felt as though he was trying to bully/intimidate me in staying with them. He wouldn't take no for an answer. Finally he agreed we shouldn't do business with each other. I asked what I needed to do to proceed with canceling. He was very rude/short in his response, and though I still tried remaining pleasant up till the end of the call he was not. The following day I wanted confirmation that this was canceled. I wasn't trusting them at this point. So I called them once in the morning and once in the afternoon to finally get an email confirmation that I canceled. Now I emailed them today because they cashed my down payment on the 12th, and I'm still waiting on the refund. They are quick to take your money, but not give it back.

I listened the presentation of the rep from the company Appleby Systems Inc. They offered windows, and the prices looked to be good, but they installed damaged window. After that I argued with them for several weeks, and they finally agreed to change everything. After that the worker arrived and did something. Now I can’t open the window at all, and the rep stopped to communicate with me at all. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?