Bill-Me-Later.com reviews and complaints

I recently ordered a bed frame and a metal headboard from Walmart.com. I used the Bill Me Later method, my products came in a timely fashion, after putting together the bed frame, I quickly realized that the headboard I had purchased simply wasn't going to be compatible. I did not open the headboard box by the way, it was still just as it was when it was shipped. Anyways after taxes and shipping, between the two items it came out to $120.__ I went to the merchant store (Walmart) w/ my shipping paper etc. and they were kind and quick about refunding me for the headboard amount. Well, after that, I had sent an e-mail to Bill Me Later asking that that monetary charge for the headboard be removed from my Bill Me Later account because it I have returned the merchandise to Walmart etc. and I no longer have the product. The guy wrote back and had basically told me I still owe the amount on my account, which is the $120 ?! Haha...WTF? Umm...no. I wrote another e-mail again, stating the same request/complaint, I have yet to hear back from them. I told them that it is ludacris and highway robbery to maintain the charge of a product I no longer have, why in the world is it okay for them to pocket my money? I'm pissed, I have to say that after this, I honestly will never use Bill Me Later again, I am deleting the acct. I am also going to report them to BBB. Clearly they are scammers, oh and in their Terms and Conditions, they state "You must notify us of any potential errors in writing. You may call us or email us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question." >> What wonderful customer service huh? I just love how they avoid any type of conflict that may result from an error on their part or a complaint of any kind from a customer. They just make themselves sound like a bunch of lazy a-holes, selfish jerks, greedy too! I am going to call them tomorrow, which is actually interesting, I tried calling before, and it's all automated, no shock there. The number they give out doesn't lead you to talk to anyone, which is suspect. When you're a company and your dealing with people's money, that's a big deal. Then to not offer any real customer support at all, on top of basically wiping your hands of ANY responsibility via your Terms & Conditions, that's just BS! Never again will I work with Bill Me later, I could have used my money to put gas in my car, pay partial on a bill, put in savings, groceries etc. I'm not made of money BILL ME LATER!

I agree also. Their charging for a phone I bought through eBay of 270.00 I told the seller to give me the refund because I read all this complaints about bill me later and apparently you need an account number to talk to them? really? I'm still waiting for them to try to call me so I can tell them to try me because I am not paying for something I didn't even get!

I agree. My experience is I made a purchase within the time frame to receive 6 months no cash no interest through the merchants website but billmelater claimed I went through paypal and selected billmelater so I'm only entitled to 90 days instead of the companies 6 months.

I have the money, only wanted time to test the product before making a decision (a Netbook) but to have 3 months I'm entitled to taken away is bad business. It shouldn't matter where I chose billmelater, as long as I select billmelater and the promotion from the company who had the promotion should still stand.

Citibank is behind billmelater, that should explain the problems.

i sent BML a $1000 payment, because of a bank screw up, it was reversed...
i cleared the issue up with my bank, resubmitted the $1000 payment (no one at my bank told me that BML could resubmit the original payment, i didn't know because i've never bounced a check in my life) so BML got $2000 from my account, great, except for the fact that now i can't pay my mortgage, their customer service reps, and Marie the "supervisor" are useless...

when the useless CS rep can't help you and offers to transfer you to a supervisor, make sure it isn't the "lavatory supervisor" or "break room coffee machine supervisor" make sure they're transferring you to a supervisor who can actually help with your issue...

i've called my congressman's office (barney frank conveniently!) and i've called channel 6's "Fraud Busters" i've also given fraud busters this complaint's web address, they're "Very interested in investigating this online payment company's fraud." and our state's attorney general is BIG on consumer rights, no doubt he'll sue the ### out of these f***ing as****es...

unfortunately, that doesn't get my mortgage paid...

Jim F,

I would like to help follow up with your situation. I work for Bill Me Later and came across your comment. Please contact me at your earliest convenience at: Heather.Fields@billmelater.com

I have been paying on my Bill me Later account for years. Chase Bank had own this lending service before CitiBank took over
and i had no problem with Chase, however, now twice in the past year...paid on account and the BillMeLater said it was not paid!
Late fees and higher balance...incurs... the same ole scam that these Aholes-CitiBank- were hall into Congressional hearing for their Credit Card Practices, they are doing to the BillMeLater site...beware and spread the word!

I will be contacting my representatives and the State Attorney Office...as their special interest Chimp could not say...First time shame on you... second time shame on me...

Baker,
I work for Bill Me Later and came across your posting. I would be happy to follow up with you concerning your negative experience with our company. Please feel free to contact me at:Heather.Fields@billmelater.com

I am thankful for this site. I almost pushed the deadly button to Bill-me-Later.com.
What perplexes me is why so many reputable companies would risk the associatiion with such a disreputable company. I plan to call the company I am going to purchase from (without bill-me-later.com) and let them know of my concerns. Thank all of you for doing the right thing and taking the time and effort to warn us. If everybody did it they would probably be out of business.

Bill Me Later's web site is confusing by design. This company makes money by making it difficult for you to settle your account prior to late fees. It feeds on the notion that you will not be able to pay your bill on time. And if you can pay on time, Bill Me Later already has the roadblocks in place to distract you, to increase your chances of being dinged with late fees. Will never use this service again.

DO NOT TRUST BILL ME LATER to do ANYTHING but DEFRAUD you!

In July 2007, I orderd $575.99 worth of furniture from Gately's www.designdining.com website. I chose BillMeLater as my method of payment. I already had an acct w/them and had never had any problems. At the time the order was placed, I took advantage of the 3 months-deferred-payments plan. My furniture was supposed to arrive weeks after my order. The furniture didn't arrive when it was supposed to. I went to the furniture website and entered my order#. It said that the dining set was on backorder and that I could "click here" to PROCEED with waiting, or NOT click so that the order would self-cancel. I elected to self-cancel.

Fastforward to my first bill from BML. I shouldn't have received it, first of all. The order had been cancelled. I had not RECEIVED it. At this point, I try to call Gatelys. COuldn't get a human on the phone. So then I call BML, who tells me how to file a formal complaint. The next day, I sent a certified letter to BML, along with the complaint form PLUS a copy of THEIR (BML) terms of service. Per #7a at https://www.securecheckout.billmelater.com/paycapture-content/fetch?hash=PD4106KD&content=bmlweb/bmlwebtnc.html. In early January, I received a written response to my complaint stating that all charges would be reversed, and they were. I thought that was the end of it. Boy was I wrong.

I received no statements for Feb and Mar 2008 b/c there was no activity on the account. This month (April 2008), I received a statement. I thought, "Here we go again." Now here's the kicker. BML allowed Gatelys to charge my account for the charges BML REMOVED IN JANUARY! So now I'm right back where I started. So once again, I call customer service, who tells me that this is NOT a chargeback, and that Gatelys was the merchant that put the charge on the account. I was told, once again, to file a formal complaint.

Let me say this first. Less than one week after I ordered the furniture, Gatelys filed bankruptcy. However, their sites were still up and running and TAKING ORDERS from consumers for at LEAST 6 weeks AFTER filing bankruptcy. When I tried to login to their site in December (when the first catastrophe w/BML occurred, it stated that it was "temporarily closed" for "updating". What a crock. They were also no longer listed on BML as a BML merchant. So how in the heck are they charging my acct now when they don't even have a merchant acct w/BML?

Back to the story. On April 17, 2008, I filed my second formal complaint. Today, April 26, 2008, I received a response. BML has changed their tune now. They're saying that the charges are valid "“because the merchant states that you were beyond the timeframe to receive a refund.” Uh, no. That's a lie. There WAS no cancellation policy. And even if there was, I NEVER GOT THE DA*M FURNITURE! BML is in full and willful violation of their OWN LEGALLY BINDING TERMS OF SERVICE by continuing to bill me for this. They cannot provide any evidence of this said "cancellation" policy, and just b/c that fraud of a company Gatelys SAID there was an agreement does NOT make it true. And they also cannot provide me with a delivery receipt, much less one bearing my signature.

Their worthless Consumer Dispute dept in Timonium, MD is a joke. In the letter I sent to them, they COMPLETELY ignored my questions (which were in bold, underlined text) asking why I was responsible for items NOT received. I'm complaining to the CEO of the company now, and after that, the Attorney General in my state, in Maryland, and in Nebraska. I will also be filing complaints with the BBB and FTC. I will also complain to TV news "troubleshooters", and last but not least, I am going to hire an attorney. I will fight this, and I will win per THEIR OWN TERMS OF SERVICE. And on top of that, I'm goign to request reimbursement of all legal fees, travel fees, etc. that I incur in fighting this flim-flam company. And if they put this on my credit report, I will take them to court too. I'll spend the money, just to keep them from getting it. If I had received the items, I'd gladly pay for them (I've always paid my other BML bills), but I'll NOT pay approximately $600 for something I never even got, and then have Gatelys and or BML make up lies to cover their butts while they try to screw me. It's not happening.