Brakeplanet reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Brakeplanet
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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Brakeplanet's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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I think this is a company that is struggling to get things right, but they don't have their process figured out yet
I ordered discs and pads for my VW Cabrio online on a Saturday evening. I got an email response right away (the same evening) showing the order had been sent via UPS Ground. No tracking number listed when I checked the order status. Seemed a little fishy, but I remained hopeful. After 5 days with no delivery (their site shows 2-4 days for West Coast shipping) I sent an email asking for the tracking number - no response. The next day (Friday) I sent another email - no response. I tried calling their customer service number on Saturday - no answer, I left a message to contact me or cancel my order. On Monday, however, I got an email that said the order was shipped Friday afternoon via Fedex and a tracking number was provided. The tracking number was legitimate and I didi get my order later in the week. I don't have the parts installed yet, but they are the correct discs & pads and the quality looks pretty good.
I think this is a company that is struggling to get things right, but they don't have their process figured out yet. I advise caution and persistance if you order from them. Their web site indicates that they will provide a tracking number for all orders. If they don't give you a legitimate tracking number right away, get after them and insist that they get it to you.
Very poor quality
I ordered a rear pair for Avalon for $103. I received them after one week. After spending $150 to put them on, the car vibrated at above 40mph. The tech said one of the rotors was warped and I had to pay $100 to take them off. I called the customer support. According their policy, they said they have to inspect before refunding and I may not receive the refund because I already used them on the car even though less than 10 miles. Now I have to pay around $20 to return. I may lose all.
My recommendation: Avoid this company or you will get hurt. Buy some brand name like Brembo or EBC... They are expensive but save you from headache. The rotors and pads are from China maybe. The quality are very poor.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud and scam
I ordered a set of rotors on April 9, 2008. I received set on June 10, 2008. Because I never heard from them for 2 month I bought a set from another ventor. I returned the package unopened on June 13, 2008. I was told by jennifer in customer service to fax the order as well as the return receipts to them and I would receive a refund. I have called 10 time...
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