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The good, the bad, and the ugly - discover what customers are saying about Bright White

Welcome to our customer reviews and complaints page for Bright White. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Bright White.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Bright White's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Bright White, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Bright White. Your feedback is an important part of our community and will help others make informed decisions.

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6:45 pm EST
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Bright White unauthorized charges

I originally sent for a sample teeth whitening kit on Nov. 8, 2010 or abut $4.95 in total. The kit arrived about a week later. There was no information about billed for $87.13 if I didn't cancel. I only had the product 6 days when they tried to take $87.13 from my account. The bank didn't process it. Then on Nov. 19 and Nov. 22 they submitted 2 new bills under a different name. I called my bank immediately and they will try to recoup those dollars. This company is working out of Hong Kong. Something called Novapay.

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Herbert74
GB
Nov 23, 2010 5:41 pm EST

I have had the exact same problem but mine was for diet pills instead of teeth whitening kits. This company has taken $87.13 from my account which I am now trying to recover. However, getting to speak to anyone on this is an absolute joke!
I don't know if I will be able to reclaim the money or not.

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3:15 am EST
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Bright White misleading sales/marketing

Online survey popped up my banking homepage about the bank and after completing the survey it promted me to website where it I get a complimentary product of free trial of bright white teeth whitening product valued at $88.78 AUSD and pay only for post and handling of $3.78 AUSD to be paid by credit card. This transaction was done 27th October, 2010. However, on the 8th November, 2010 Brightwhite charged me $88.78 plus the post & handling fee showed on my bank statement 5th November, 2010.

Meanwhile, I still haven't got the product, to this day. I contacted bright white's contact number in Australia numerous times, only answering machine I hear with the message of pls call on EST 9-7 pm Mon- Fri. I called 3 times 1:30 -2 pm EST yet office remains closed, NO PERSONNEL TO SPEAK TO. I want this transaction stopped as it is very misleading...

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aga3000
bristol, GB
Nov 30, 2010 7:50 am EST
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can you give me email adress please as i need to contact wit them ?

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Ms Angry
Grantham, GB
Nov 23, 2010 10:08 am EST
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Bank have been great we will get all our money back. Police not interested even though our bank told us to contact them. Marty you are so right we owe the scammers nothing - will keep you posted as I'm not letting this rest...

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Marty11111
29 palms, US
Nov 23, 2010 9:07 am EST

Never write back to scam companies. Call your bank and fill out the necessary form to report the charge as fraud. You bank will retrieve your money. In some cases you may need to cancel the card in order to prevent them from trying again under another name. You are not helpless, and you owe the scam company nothing. If you were unaware of the charges they are fraud no matter what the company claims.

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Ms Angry
Grantham, GB
Nov 20, 2010 8:19 pm EST
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The only way to stop these people is to cancel your card... same thing happening here in the UK. So far our bank has been very helpful but we are still missing over £100 from our account. Think the company is American but who can tell. The popup here was asking us to take part in a Yahoo survey and we could choose a free gift by way of thank you. Paid the shipping of £2.49 and 9 days later we got billed for £56 on a NovaPay Account and then another £50.09 was taken. We are waiting to hear if we can get our money back.

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You Don't Know
Launceston, AU
Nov 20, 2010 4:39 am EST

Hi. I read your complaint I work for one of the Major 4 Banks in Australia in call centre I receive numerous calls a day about this. You need to put something in writing email is fine but keep copy saying you want to cancel AND MUST SAY ALL RELATED COMPANIES ( as they have many marketing names) then under the credit card laws the bank is able to legally dispute any more debits from your card or account as this is unauthorised. In my experience with customers you will keep receiving ongoing charges so do this ASAP. I am not at work at the moment but I have ph number you can call in Aust (AND I have spoken with them on customers behalf) so I dont have number here but remeber it is called Global Support and is a Brisbane ph number. Also if you can go on the site again and usually under privacy will be opt details or email contact. Hope this helps

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9:39 pm EDT
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Bright White FRAUDULANT Charge of $87.13

MISTAKE # 1.
I ordered a trial offer for Bright White.
It was supposed to cost about $5.00.
There was NO indication of further purchasing requirements.
My bank was charged $87.13.
FRAUDULANT.
I asked for a refund, I asked for a Supervisor, I asked for an address so I could write a letter.
This is a FRAUDULANT group.
When I contacted the [protected] number, I was hung up on 3 times.

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4:14 pm EDT
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Bright White Scam

Bright white has also charged me $87.13 before the 10 day trial was up. I have contacted my bank and canceled my debit card. I am currently filling out an affidavit of unauthorized use. My next step is to file a police report. I have spoken with 3 different people today [protected]) at bright white([protected]). The first person (Nicole) states she is sending an e-mail for me to fill out for a refund. Didn't happen. Called back, same thing. My third call was with (Kate), she says she canceled my membership over the phone and i should have $87.13 back in my account in 3 days. If it were that easy, why did i have to call 3 times. I have my doubts. I will countinue with my bank has advised.

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Update by PARKER69
Oct 30, 2010 7:16 pm EDT

I WOULD LIKE TO UPDATE MY COMPLAINT ABOUT BRIGHT WHITE. ON TUESDAY 10/19, I WENT TO MY LOCAL POLICE STATION AND FILLED OUT A REPORT AGAINST BRIGHT WHITE. I THEN WENT TO MY BANK AND GAVE THEM THE AFFIDAVIT OF UNAUTHORIZED USE AND THE POLICE REPORT. IN THE SAME AFTERNOON I WAS CONTACTED BY A DETECTIVE AND HE TOLD ME THE BANK WOULD PROBABLY EAT THOSE CHARGES AND GIVE ME MY MONEY BACK, SINCE IT WAS SUCH A SMALL AMOUNT. THE NEXT DAY 10/20, I RECEIVED A CALL FROM THE FRAUD DEPARTMENT AT MY BANK. LONG STORY SHORT, THEY GAVE ME MY MONEY BACK. WHAT IS SO FUNNY IS THAT ON 10/21 I SAW MY POLICE REPORT IN THE LOCAL NEWSPAPER. I WAS SO GLAD TO SEE THE REPORT, NOW EVERYONE IN MY AREA CAN BE MORE INFORMED ABOUT BRIGHT WHITE AND THEIR SCAMS.

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Shanunm
Oxford, US
Aug 24, 2016 2:42 am EDT

I ordered the "free trial" for the tooth whitening system from Bright White and paid the S&H, but never received the product. I called the company (11/15/10) to follow up after 3 weeks passed with out receiving my package and was told it was "in the mail". I further informed the operator that I wanted to cancel future orders in advance as it had taken so long to get the product. The operator told me he could not cancel the order until I received the package and I would have to call back to cancel or be billed the outrageous monthly price. On 11/28/10, I called the 800# provided (again) to follow up on the package and received a recording saying "Due to high call volume, the system is busy. Please hang up and try your call again later." After 3 days of receiving this message, I found the website and contacted them via a different number only to be told it was a scam out of India and I needed to cancel my bank account immediately. Thanks to these SORRY people, I have lost my money, never received the product and will be with out a bank card for the next 7 to 10 days! I hope these people are put out of business and made to return every red cent they have STOLEN from innocent victims of their scam! I truly hope the saying "what goes around, comes around" works in their favor.

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moskie
Uxbridge, GB
Nov 03, 2010 6:26 pm EDT

I, like your previous writer sent for a "FREE SAMPLE", which I did receive. The advert stated "pay for postage only"...no mention of cancelling with in 14 days. I have since contacted the company Twice to confirm my cancellation of goods not required..only to discover they continue sending out the goods by FED EX. I have, however instructed my bank NOT to pay these people. One more [point, the phone number showing on the internet for the U.K. is in fact in California, yet another con!

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complaining this time
Newcastle, US
Jan 20, 2011 11:39 pm EST

I signed up for the free trial of Bright White. I cancelled within the company free trial time limit. I even called my credit card company to tell them I did not approve any further charges from Bright White. I was charged $87 anyway within a couple of weeks. The trick they used was another company name (Nova not Bright White) in Japan, so my credit card company put the charge through. So beware. If you really want to do a free trial, you must cancel the credit card after the charge and get a new number to beat them at their own game. Thankfully my credit card reimbursed me the amount, but we are all paying for this activity in the long run.

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rahma masoud
Malden, US
Oct 25, 2010 3:18 am EDT

I ordered free trial from the bright white for, witsh i never receive and i get charge fore free trial plus 87, 47 and foreine charge so when i complaine on phone 2 times i get charges again 87, 47 plus fotrine charges so the total the charges was almost 182.94 for something i never received .It looks to me this company it taking money from people without any purchases.i'm waiting for them until the en of the month if no i'm going to post not in my face book andat my work unt i puch this probleme to channel 7 because i taped my conversations for 2 times .so i'll wait and see what going to happen/////

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Gerard Fanning
Brisbane Metro Area, AU
Nov 18, 2010 10:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Like many others apparently, I believed I was getting a free sample of the Tooth Whitener only to be charged the full price for a product that does not work. I now find I have been charged a further$278 for the same item bringing the total amount taken stolen from my credit card to $278. What is going on? Please take the necessary steps to refund my money forwith.

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h w kelsey
southend-on-sea, GB
Oct 28, 2010 2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a FREE trial gift of a tooth whitening product paid postage only

now monthly amounts are taken from my account. To date a total of £106.15

has been misappropriated.

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a r m
US
Nov 14, 2010 4:43 pm EST

Free sample, credit card given for minimal shipping
unauthorized $87.13 charge 3 days after I had the card declared compromised Sample package was shipped from an apartment complex in Chicago

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csmithpm
San Jose, US
Nov 01, 2010 3:58 pm EDT

This is the huggest scam! I authorized one shipment for $3.87 and so far over the last few months they have charged over $90/mo on my credit card and now more fraudulent charges from other companies from the same city are showing up. DO NOT BUY THIS!

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Darla LaPole
Des Moines, US
Aug 19, 2010 2:28 pm EDT

Order free sample of Brite White Tooth Whitening Gel...Did not order product again.
My checking account has been charged for 87.47.

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chivas12
Paisley, GB
Aug 16, 2010 5:47 am EDT
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Have been charged twice.Once for £4.02 and the £59.14 for bright white teeth whitener.Have not received product either.

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3:59 am EST
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Try bright white for a one time trial fee of 1.oo dollar.quote. I ORDERED THE PRODUCT AT 345 AM SUNDAY NOV 15, 2009, I CALLED at 5;55 p.m sunday same day, TO SEE WHAT DAY IT WOULD ARRIVE TO TO WORK SCHEDULE. A RECORDING COMES ON AND STATES, 'THANK YOU FOR CALLING BRIGHT WHITE TO CANCEL YOUR ORDER DIAL 1 TO TRACK YOUR PACKAGE OR TO SPEAK WITH A OPERATOR DIAL...

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