Clear Point Direct reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Clear Point Direct
Welcome to our customer reviews and complaints page for Clear Point Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Clear Point Direct.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Clear Point Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Clear Point Direct, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Clear Point Direct. Your feedback is an important part of our community and will help others make informed decisions.
Theft and fraud
I placed an order in APRIL. Was told the items would be shipped in a week to four weeks. I was never notified of any problems but the order never came. In May, I was told the items were backordered and would ship mid May. Again I waited, but still no order or notification came. In June I requested my money back and was told on June 11 that my credit card...
Read full review of Clear Point Direct and 3 commentsTerrible customer service!
I ordered from this website and my credit card was immediately charged. However, I never received a confirmation email as their site indicates would be sent. They did not respond to my email asking about my order which I sent 10 days after ordering. Customer service was reached by phone and indicated that the items were on back order and would be shipped in another week or so and would take 10 to 15 days beyond that to arrive or up to six weeks after placing the order.
I received no email stating that the items were on backorder although their website states that customers will be notified. Will I get the items or are they just stringing me along? This will be the last time I order from them either way.
They cashed my check and I never heard from them again
I sent an order through the paper to clear point direct for two braws that came up to $27.20 they cashed my check and I never heard from them again.
thanks to all who posted their rip offs by this company! your reviews made me NOT
want to put in an order at all...remember everyone before you buy anything online...google reviews on a company or a product, this wise pew-research will save your cash flow! thanks again!
I sent back two bras, they were not as they should have been, I never recieved my money back. I am a senior citizen living on a fixed imcome and every penny counts. Please return my money back to me. Brenda Phillips 1816 Dunnideer Dr. St.Louia Mo 63136 Shame on you!
Karim,
You did not read our documentation correctly, we never guarantee you will receive an order within 24 hours. We guarantee it will be processed and ready to ship within that time frame, once it is in the hands of Canada Post or USPS, we cannot control the amount of time it will take for you to receive it.
I know we have had phone issues as recently as 2 weeks ago, however I believe that has been resolved, please feel free to try calling again.
Please contact us directly and we can assist you to verify any complaints you may have.
WE ARE HERE TO HELP YOU, OUR CUSTOMER SERVICE REPS ARE WAITING FOR YOUR CALL.
Clearpoint Direct
[protected]
info@clearpointdirect.com
I have ordered All-In-One Leather Wallet for $23.62
They said Im going to receive it within 24 Hours, I waited a week, and I still didn't get it. Latter I saw a lot of bad reviews about clear point direct company, many people say that they are just some sort of stealers
I just want my money back
I also tried to call them about 20 times, on week days, no one ever answered
People don't waste your money on it
Karim
hdserver@mail.ru
I received my order in less than l week. Received two emails confirming order and that order was sent. Was extremely happy with service, will order again from them.
I am not a bot, but a real person.
Clearpoint Direct/Carole Martin
[protected]
Crock,
I do not have your full name so I cannot verify this complaint, please contact us directly and we can assist you.
However, if the item you have ordered has been received and is in excellent condition. Can you please amend or delete this complaint posting on complaintsboard.com? Thank you.
Clearpoint Direct/Carole Martin
[protected]
I ordered two bras for the amount of $13.93. I received an email that my order was shipped out Feb. 11, 2009. It is not March 13, 2009 and I still have not received my order.
I have called the 1-888 number listed and you are put on hold permanently. No operator ever answers your call.
I emailed my complaint to the email address given, but get no response.
I believe what this company is doing is ordering from some warehouse or something where they may need to purchase XX amount of bulk items before placing an order.
I ordered one of their small light weight products and was charged shipping by the amount of money spent on the item, not the weight. That bothers me with any company. Regardless, I purchased this item on 02/06/09. I gave them ample time to remedy their situation after they wrote to tell me the peti-buffer was on back order, due to "unforeseen circumstances." I have sent many letters asking for a tracking number. I received one more response telling me the item would be in stock on 02/15/09 and to expect it shipped them. Today is 02/22/09. I haven't received anything and I honestly do not believe I will.
On Monday I will be visiting my Bank to have the charges reversed. If my Bank charges a fee for this reversal, I will contact an attorney. I don't care if it is $18 or $98, money is money!
I placed and paid for an order on 01/12/09, in the amount of $28.87 from Clearpoint Direct. I sent an email to Clearpoint Direct on 02/03/09 using the email on the PayPal receipt, as I had not yet received my order. I have not received a response. I attempted to call Clearpoint Direct on 02/03/09 and 02/05/09 with the number provided on the PayPal receipt. I got a message stating that no one is available (did not take messages).I sent a fax to Clearpoint Direct on 02/05/09 with the fax number provided on the PayPal receipt, stating that I had not received my order and have been unable to reach them.I have not received a response.On 02/06/09 I was able to reach "Christine" on the phone. I was told that the items shipped that day and would arrive in 7 to 10 days. When asked why my items hadn’t been shipped earlier, I was told they were on back order.On 02/18/09 I was able to reach “Christine”, after being on hold for 16 minutes, as I had not yet received my order. I was told that my items shipped on 02/10/09 (not the 6th, as I was previously told), and I would receive them in 5 to 10 days. At this time, I asked for a tracking number. I also asked where my items were shipped from and was told New York. After we spoke, I checked with the United States Postal Service, UPS, and Fed Ex – all of who told me that they do not have a record matching that number. I am question the validity of Clearpoint Direct as a legitimate business.
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