Cuisine Select reviews and complaints

I purchased a Cuisine Select just over a year ago from Hennie. On Friday, he arrived at my home and told my husband that he had told me when he sold the unit to me, that he needs to pick the lid up to service the unit and he would need to replace the element as this is done on a yearly basis. On Saturday morning he arrived with the “repaired” lid and I wasn’t at home and suggested he come back later in the afternoon. He and his wife, Annatjie, told my son in law, who was at home at the time, that I had left R250.00 in the house for them and that was the amount needed to service the unit.I immediately suspected something was amiss and told my son in law to tell them to come when I would be at home. They eventually left the unit with a RainAir order form with a number [protected]) for me to call when I got home. I didn’t call because I wanted to clarify with your offices if this was in fact the case. I thought we as clients needed to call in when we felt the unit was working properly, I’ve never heard of reps coming around of their own accord to service goods they have sold. When I tried the unit, the light came on for a couple of seconds and the whole thing switched off and isn’t working. Before Hennie tampered with it, it was working perfectly. Nobody at RainAir Marketing is prepared to assist me.