Darling's Volvo Service Center reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Darling's Volvo Service Center
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Ripoff
I brought my car Volvo V40 to Bangor (1.5 hours drive from home in Bar Harbor) for service and to check the cause of the light "check engine". They told me they need to change some bulbs and test the car. I paid $523 to make all fixes, including cleaning some "evap valve". When I took the car after the service, there was a new light on the panel. Back at home, I checked: the brake bulbs did not work. I never had this issue before. So, I complained. They told me to take the car to another office, in Ellsworth, to replace the bulb. I had to drive to Ellsworth (40 minuts) and wait, while they would get the bulb from some other place and replace it. Next day, I had the same light "check engine" as before. I looked in the document, they gave me, it said they recommend to change the same "evap valve" they cleaned and the gas tank cap. They did not tell it to me in the dealership. I complained, they said I need to take the car back to Bangor, in dealership again. Back in the dealership, they said, I need to change the same "evap valve" they "cleaned" two days before. I complained, they said: "OK. Now it is working". It turned out, the only problem was the cap on the gas tank. They took another $44 to replace the cap.
it means, for my $523 they made the care worse of than it was before. I had to waste 7 hours of driving to and from dealership and more than 9 hours in the dealership waiting. And the issue was just the cap of the gas tank.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ripoff and Bad Conduct
These guys are scam artists, I took my 95 volvo 850 in after going to VIP for an alignment and because VIP didn't have the part to fix my loose front struts and back bushings I called the Darling Volvo dealership. After talking to the service department I gave them my VIN number and was assured that they would have the parts and so I said if they had the...
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