Tire Choice reviews and complaints

I have used the services of Tire Choice, Store #1274  MV91350 for the past four to five years for oil changes and tire rotation for my previous Mazda-Protégé and for my new 2019 Hyundai Sonata.

I have trusted the "friendliness" of the personnel for all these years.

On Wednesday 10/20/2021 I made an appointment with manager James Johnson for 4:30 PM slot for an oil change and tire rotation.

I noticed that my car dashboard showed one specific tire (rear, passenger side) with 1 PSI less than the other three tires. I said to myself: "It will be inflated to the corrected air pressure, once I take my car for an oil change."

Manager Jim was reminded that a tire rotation was needed. I didn't stay in the waiting room. When I came back to the shop to pick up my car, Tony and Alex corroborated that all the job was completed.

When I left the shop, and I drove a few minutes, I noticed on my car's dashboard that the same exact tire with the lowest PSI of 29 air pressure was still in the very same position that it was before. Tire Choice never did a tire rotation!

I wonder if they do this on purpose to charge you for an expensive alignment on a next visit.

When I got home, I was very upset. I felt betrayed, robbed and extremely disappointed.

I decided to open my car's hood to check the oil, and to my surprise the oil was still dirty.

To make things worse, the fluid container was completely empty. The shop did not do any job at all on my new car, but they still charged me as a full service.

I also clearly noticed oily and black fingerprints over my white car over the back door/passenger side and on the trunk door.
It was evident that Tire Choice's personnel were more concerned about checking for any valuable items inside my car, but they were very negligent in not completing their job for which they charged me.

If this shop has charged me for several years for jobs I trusted that will be done. I don't trust them anymore.

I wonder how many more loyal customers that praise manager Jim as a friendly and caring person are being ripped off on a daily basis.

Tire Choice's corrupted, dishonest, illegal and unethical business practices need to be exposed.

I have filed a formal complaint with headquarters in New York and reported to Better Business Bureau

I Take Two Cars To The Service Center At 7:00 am, One is a Honda Accord, Life Time Warranty Aliment and Other One For Honda Civic, For Chage The Oil, Aliment, Balance and Rotation tires.
I Tell them I Need The Honda Accord First; They Give Me Honda Civic First.
But The Honda Accord The Last Car Before Close. That Not Fair.
Because I Have Life Time Warranty there fix the other peoples car first becuase they are paying cause they dont have the life time warranty
Thank You.
Jimmy Sanchez

I took my car to this Tire Choice location for new tires and an alignment. When I drove it in there was absolutely no exhaust noise, but when I picked it up there was a noticeable roar. As soon as I arrived home I called the store and reported the problem to Tim as I did not want any time to pass and have it look like it was my fault.

He said 'Bring it back and we'll look at it.' I don't know why he suggested that because all they did was tell me how it couldn't be their fault. They 'don't go anywhere near that area' and that the gasket where the exhaust pipe meets the manifold was broken. I suggested that the mechanic could have bumped against the pipe causing the gasket to break. They were quick to point out that it's an older model car like that makes it OK.

After an email to their corporate office I got another call from someone else at the store; not the corporate people, and received the same story again. Now I guess they consider the matter closed and I will have to get it repaired at my own expense. If I have someone else's property in my possession and something happens to it, no matter what the circumstances I take responsibility rather than make excuses.

If you live in this area you have plenty of options for tires. Make a different Tire Choice. I sure will!