Davro Online reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Davro Online
Welcome to our customer reviews and complaints page for Davro Online. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Davro Online.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Davro Online's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Davro Online, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Davro Online. Your feedback is an important part of our community and will help others make informed decisions.
no response and no goods
I ordered a full safety harness kit off this company on the 25th August, on the website it states 2/3 days delivery for off shore islands (were in Northern Ireland) 2 weeks after no delivery we started to panic as I had 3 jobs waiting to be done, so I contacted them and could only leave a message... I left a message and an hour later a man from their company got back to me... I told him about what's been happening and he said to me "I will get straight onto the phone to the delivery company and call you back" 2 hours later still no response, so I left another message and nothing. Again the next day I left another 2 messages threatening to cancel the card payment and still nothing, then I phoned one last time the next day and nothing again! I also tried emailing them at both of their email addresses and from both I got a message "mail delivery system failure" If I could leave no stars for this company I would! They also seem to have another company called Height Safety UK. Sent 2 emails to there and they went through. In my opinion they have got that many bad reviews they have started up again with a different company name... Be Warned. I will be leaving as many bad reviews as possible for both company's... Absolutely Gutted as I have lost a lot of money!
THIS HAS NOW BEEN RESOLVED!! I have had a partial refund for the hassle i was caused. and an apology from the company. They have told me that they are trying to get the company back in order as they had some problems through the year.
Unprofessional and untrustworthy
We purchased safety shoes and boots for express next-day delivery. They did not show up and we immediately sent emails and left voice message to cancel orders. No acknowledgement but payment of £119.90 and £66.85 went through on company business card. No refund showed up. Gave them the benefit of admin delays but two months later still nothing. I finally got through to the company after many days and was given verbal agreement on refund for one order. The other order was sent after I spoke to them about cancellation situation. I spent money to return goods to Davro and was told that there would be no refund as they had sent out the order. And as it was company purchase, they informed me that there is no contractual obligation to refund a business order. I am now into the third month trying to get refund. I am pursuing claim through HSBC business credit card. Davro Online/21st Century Staple & Nail Company by their action or rather inaction, has been UNPROFESSIONAL and UNTRUSTWORTHY. Davro is a sizable company which treat customers with contempt. They must not care about their reputation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Having similar problems with an order placed on 19th June 2014. No reply to messages & emails. Does anyone know of a telephone number that they will actually answer?
i also purchased a pair of welly boots from davro on line on the 12/04/2013 to date have not recieved my goods my credit card has been charged rang them several times all to of no avail can anyone help me please
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