Disney World reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Disney World
Welcome to our customer reviews and complaints page for Disney World. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Disney World.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Disney World's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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customer service
I've gone to Disneyland & Disney World 5-8 times in my life & the magic is gone. It is no longer the Happiest Place in Earth & it is all because of the employees I met on this trip, could care less if you are enjoying yourself or not. I understand that it is a JOB to them, that they are hot, bored & over it, but for the amount of money it costs to go here...
Read full review of Disney World1st visit ever
First visit ever to Disney ended up to be a disaster!I never went as a child myself so my goal was to get my kids to Disney one day! Middle class family experienced a lay off and job changes for past few years still was trying to find a way before my kids got too grown for certain things. Saved for a year got to Disney and the 1st day my daughter got...
Read full review of Disney WorldRip off
To go to any disney park cost $100. 00 pp amazing is it! And on top that they charge you $15. 00 to park, i'm going to the park where else i can park is not i park the car and leave there and go some place else, sure be free and the same thing on hotel blv in disney downtown those hotels ae doing the same thing charge the customers $15. 00 a day to park the...
Read full review of Disney World and 1 commentKids with disability
I joined the passholder program in 2011, i have a blind 7 year old daughter the way they where handling the fast pass was great for her since she gets severe light painful light flashes when she is in the outside, the only reason i re joined back in 2012 and 2013 was because of the help and joy she got with the old past pass sistem, we went back to disney...
Read full review of Disney World and 1 commentJust because this did not happen to you does not mean it does not happen.
Short and Simple. There is no place to go and complain about anything regarding Disney World. I spend over three hundred dollars in tickets for two rides. At magic Kingdom, most of the rides were out of service. It literally took an entire day just to get on 2 rides. My 6 year old daughter was so disappointed and I was so upset. This is definitely going...
Read full review of Disney World and 2 commentsRobbers
THEY ARE PREPARED TO STEAL EVERY FAMILY DOLLAR theyre trained to steal it from beginning to end if an accident happens you can be crushed at any moment Thieves, thieves, robbers, thieves, not returned the money from tickets that I did not used ladroes e ladroes sao os que eles sao... the clerk did not tell me anything that tickets are not returnable, shame for this crap disney
Read full review of Disney World and 2 commentsPenny wise, dollar foolish
I booked a stay at Animal Kingdom for 5 days - but could not come in on Friday because they did not have rooms available for me on Friday. So, I will stay at the DoubleTree in Downtown Disney for just Friday night. Disney is supposed to transport my family from the Orlando airport to Disney for free. But, this only applies if you come in on the day of your...
Read full review of Disney Worldentrance
Getting in the front gate you are treated like a criminal. They don't just poke a stick in your bag. They drag the zippers all the way down so all your things are hanging out of the bag and even want to go through your money purse. When I said don't steal anything, he said it is protect you. I don't feel protected having some stranger riffle through my...
Read full review of Disney World and 3 commentsNot kid friendly
Disney World is a joke.Happiest place on earth, I hate to see unhappy place.I took my wife and 6 month old boy.He somehow lost his shoes and I was threaten on more than 1 occasion to have security called on me if I did not leave park and go get him more shoes.It would have taken 4 hours to exit park, exit monorail, exit parking lot, drive back to hotel and...
Read full review of Disney World and 12 commentsI was ripped off
I had a one day ticket for 6 people in my party. We arrived at the park, (Epcot}by 10 am on 6/18/2008 .At 1:50 pm we entered the Sorring ride. They posted a 90 min wait and we waited 2 full hours. We were the next party up to go in the ride and they anounced the ride was closed and every one needed to turn around and leave the way they entered and the...
Read full review of Disney World and 1 commentDisney is going down the tubes
recently called to inquire about going on another Disney trip because of a new promotional plan and I spoke with 2 representatives on the phone on 2 separate occasions and both were less than magical. When I used to call the Disney World number (407) W-Disney the people made you feel special and made you look forward to your visit and even made suggestions for places to eat and attractions to visit. Now it's as if they can't wait to get you off the phone and act as if you're bothering them. They get paid to do this, if you don't like your job, leave. I thought it was just my experience until speaking with friends who also called and got the same response. I'm not sure if Disney is outsourcing their call center, but they really need to reevaluate their employees and make sure that everyone is meeting the Disney standard. That is unless there is no Disney standard anymore. I have spent thousands upon thousands of my hard earned dollars on Disney vacations and would expect to be treated with respect. I really feel that if Disney doesn't do something to fix this problem, consumers are going to look elsewhere for vacation destinations. After the experience I incurred on the phone I actually told my husband that I wasn't really feeling Disney this year and began to research other destinations. In all of my years I have never wanted to go anywhere except Disney, but they have really ruined the magic for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor service!
My wife has Multiple Scerlosis and was told that she can not come into the Disney Theme Parks after we purchased our disney vacation package, with her Segway which she has a medical prescription to have and absolutely needs to get around. She is 33 years old and they told her she will need to use a wheelchair or electric cart, which they do not provide...
Read full review of Disney World and 2 commentsGiving a Voice to Consumers
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The only thing I can think of is that Disney probably cut down on their phone staff. I have never encountered a problem talking to Disney on the phone. However, I do know that many (probably most) repeat visitors to Disney register for their trip online now. The only time to really call anymore is to make reservations for certain shows/restaurants. I would suggest that should you call again and find another Grumpy person, contact their Guest Relations and let them know the name of the person and when you called. They can handle that situation for you.
disney is pretty evil nowadays... i was getting spammed, faxed, and telemarketed from firms flogging disney vacations and the disney folks were not helpful at all when i called...
besides, who can afford $75+ just to get in for a day? outrageous prices!
no wonder most folks go to Busch Gardens instead of Mouseville!
You need to grow up.