eComfort reviews and complaints

I ordered a condensing boiler from eComfort.com in late July, 2022.

I received it in early August. I went to install it in late August. I discovered that a box of necessary components was missing. I contacted eComfort immediately. I received a reply that they contacted the manufacturer to get the missing parts. That was August 29, 2022. I have since been getting the runaround from this company. I called them twice and sent two additional emails asking for an update. I get no reply from them at all. I have a boiler here that I can’t install and I have no clue how to get this resolved. My order number is ECD3236301.

I purchased a Schluter Kerdi-Line drain from the company. When I received the package it was missing parts and was damaged! The package was a return. Not to mention, that the packaging was damaged when I received it. It was missing the rubber grommet and the waterproof member was detached from the drain, and the foam was broken. Also there were no instructions! Ecomfort.com was not willing to send me a new package or refund my money, after going back and forth with phone calls and email with images of what I got. They told me that they don’t send out broken packages and that it was new. So all in all I lose $300.00 because ecomfort.com did not want to take responsibility for their actions!

On 6/7/13 I ordered an item from eComfort using 3 day priority shipping. The item was listed online as "In stock. Usually ships same business day". The next day I received an email saying my order was on hold due to an address problem (my Po box was used in addition to my physical address). I called to correct this on 06/08/2013 at 09:54AM and spoke to a woman who corrected the problem. Five days later on 06/14/2013 at 07:55AM having not received my 3 day package I called and was given a 17 minute talking to by Steve Jones explaining how the whole thing was my fault because I never responded to the address change. I thought this quite strange because he kept bringing that up instead of when I would receive an item in stock. He told me to check back online to see it was shipped by the afternoon. Well needless to say it wasn't so I called again at 02:40PM the same day and again Steve brought up the address thing. He also said that three of the items had arrived and one of them must be mine. I waited over the weekend and called the following Monday at 7:14am and spent 13 minutes again as he chided me on not calling to change the address and telling me he had no control over the shipping department. On 06/18/2013 at 08:20AM I called again to get shipping details. Heck last Friday there were 3 of the items in right. Well I asked to speak to the manager. A man named Damon said the item was not in stock. Well at that time I knew I had been lied to so I asked for a cancellation of the order. He agreed and I received an email promptly on Tuesday 6/18/2013 8:35 AM saying the order had been cancelled. Well by Sunday 6/30/2013 my $ is still earning interest in eComforts account. No credit was given to my Visa. I will avoid any negative comments or name calling here, but something is not right with this company. The email said: "Your order #44537 from eComfort.com has been cancelled. Any payment associated with this order will be refunded shortly. Please be aware that transactions can take up to 72 hours to post to your account. If you don't receive a refund within this timespan, please let us know." So I filed a complaint on 7/1/2013 with the Better Business Bureau. On 7/2/2013 a week after I completed this job and a month after placing a 3 day select order, I get a notification from eComfort that this order has shipped. They are combative and use the excuse that they are so big, but this many mistakes can't be all due to that. This is a scam to use your money. Now I have to wait for the order to get to me and refuse shipment all the while they still have the $. I did call eComfort and a woman named Tina said that she will send a return UPS label in email.