Empire Automotive Group reviews and complaints

Beware of their advertising tactics! They will NOT give you any answers over the phone regarding their ludicrous fine print. All the phone clerks can do is say that they "dont negotiate pricing over the phone"...even though your only concern was get a clear understading of what their advertised price ACTUALLY is. Also beware of the sales staff...they will try to attach all kinds of ridiculous fees to their inflated prices (such as several hundred of dollars for "cleaning/detailing the car"...GIVE ME A BREAK!). The DO have a lot of cars in their lot so many people are unfortunately suckered into doing business with them just because of the convenience of having a selection. Too bad there is no legal way to slap these crooks around...they operate just barely within legality. BEWARE, BEWARE, BEWARE!

I purchased the Volkswagen Cabrio and also the interstate warranty from them in Dec 2008. The car was in bad condition. The covertible ripped off couple days after i bought the car.

1 year passed, i went to Empire to cancel the warranty plan i had with them (because i thought it was useless for me so i wanted the refund back), one of the owner convinced me to pay only one more payment, and he said "i will take care the rest of the 3 payments for you and you have the warranty for 4 more years". After the moment of hesitation, i was ok with that offer. Unlucky me, I was fooled by them ! I still was charged for another 6 monthly payments! (instead of zero! or instead of only 3 like the ugly owner said that i had only 3 left). I called them millions times, i spoke with person in Finance dept for only 2 times, other than that were voice mails and voice mails and never call me back. I went their couples times, that ugly owner threatened me and told me that he never said that i had only 3 payments left. I told them i would report to police, he offered to give money back to me for 2 payments (but i did pay for 6 payments already). I walked away.

I finally decided to cancel my warranty directly with interstate company, i did it in May 2010. Today Oct 20, 2010, i still haven't received any refund check back. I have spoken with interstate customer service, they told me that the refund check is the whole responsibilty of Empire ! I called them again, left the voice mails, never got anything back yet..this time i decides i will either file a complaint or go to the small claim court if they will not give my money back.

They are evils in manchester NH. Do not buy anything from them. I don't understand how People can work there.

Call the local DMV inspector in your area and file a complaint with them. They will do a formal investigation into the history of your vehicle and the dealerships selling practices. If they recieve too many complaints they will be forced to close down so dealerships tend to pay more attention when the inspector is called in.

Sad part is, they didn't even have a disclamer in the ad I saw. It was simply put, these cars were $1495.00, AND was told by a sales associate there that that was the price, and that we would be paying less than 100 dollars a month. But no. Car was $4500.00, and no less than $200-$250 a month. Drove all the way there from Connecticut, and was lied to several times. (btw, I caught them in the act 3 times WHILE I was there).
MAJOR CROOKS! False advertising is ILLEGAL! They should be fined for this! I have saved the website on my computer so that even if they DO change thier ad, I will still have proof. If anyone needs proof, email me at etherealstorm@gmail.com

NEVER GO TO EMPIRE AUTO GROUP THEY WILL LIE TO YOU AND TRY TO SCAM YOU!

Empire automotive is a SCAM. They are liars & the worse kind of used car sales man you will meet. Between smoking, swearing & lying you will get an idea of why so many people complain about them.

Don't ever give your money to them. No matter how good the deal sounds. Buy it somewhere else. You are bound to get a better deal when you look. These guys suck. I've been to at least 30 dealerships in my life. These guys are the worst. I mean the #1 worst guys to ever do business with.

One of the guys that was trying to sell me a car looked like he was high on drugs. He kept sniffing too. He even lit up a cigarette while we test drove the vehicle. What kind of salesman does that?

Cheap, unprofessional & just plain wrong. Don't give them a dime. If your a young kid do yourself a favor & egg the dealership. Try not to hit the cars cause some idiot might buy one. But you can aim for one of the salesman. Right between his eyes! That would do them a service for all the people they have ripped off or lied too. LOSERS!

Empire SUCKS! I drove an hour there and even got lost just to go see a TSX. One of their staff said it was gone last week and the guy that was assisting me said it was gone 2 days ago. Everyone there all had a cigarette in their hand and were rude. The cars on the site and in the book looked really nice. But in reality, they're f*cked up. The book also said "over 250 inventories" - that's [censored]! There wasn't even 100. The staff all looked drugged and lazy. False Advertisement! 100% Guaranteed Approvals. ###! No cash down, ###! Then 6 hours later, the lady Rhianna sent me an email saying that the TSX is no longer there. The message was far too late.

patriotsssssssssssssssssssss... ur an idiot for doing that. u should of threatened him with the cops and a law suit. if u didnt sign any papers guaranteeing ur ganna buy the car then they have to give you back ur money. even if u did sign papers u have like a week to back out of the contract.

They are ### all of them..They will lie to you in anyway .Put a $1000 down payment on a car and was told for "ANY " I changed my mind they would refund it..so over that weekend I found the same car but better model for the same price plus it was local 5 minutes away from my house versus mass/nh for the warranty so It was a no brainer.so when I went back up to nh from mass on a monday morning to get my down payment and that OLD Mother *ucker..wouldnt give me my money back. he said he had to ask the sale's person personaly if he had told me that before he gave me my money back ..so I said ok ask him and he said he isnt here it's his morning off he wont be in till 2pm so I told him call him at home and ask him ..he says I'm not going to bother him at home so you will have to wait till he comes in.This is still 10 am and I drove a few hours up there for my refund and he has me wait till 2pm for john to come in..so john comes in and see's me outside he asks, he didnt give u your money back ? all pissed and upset ( part of the show ) so he goes in and ten minutes later he comes out and calls me inside with him..he sits me down and tells me the sad story about how his cousin owns the shop and because they serviced the car and put new brakes and new pads before I picked up the car..they wouldnt take the lost so I could walk away from there with $500.00 in loses OR he would drop the price of the vehicle from $10, 000 to $9, 500.00 if I took it and they would eat the $500.00 .so either I was going to lose $500.00 + 3 visits up there or buy the car.so like a fool I bought the car now thinking about it I didnt happily voluntar to purchase the car..I just didnt want to walk out of there knowing I lost $500.00 of my hard earned money. knowning my kids and wife still needed a car.

They are big liers . I got a magazine and the price on the car I like was $3995. I go to the dealer I showed the magazine and the manager told me that it was a miss print out and the price was $13995. After that I go home and I check the prices and realized there are to many miss print outs. PLEASE AVOID THEM

Emprie auto is absolutely the worst dealership expirence i have ever had. They pay bottom dollar for trade ins and WILL LIE BY ANY MEANS TO GET YOUR MONEY. I can promise you that. They will tell you all the "benefits" that come with buying from them and seem very pleasant at first. But if you decide to make a purchase they will wrap it up very quickly and get you out of there asap. They do not inspect there used cars and will sell them with major problems but tell you nothing is wrong. I recently made the mistake by purchasing a car from them for a price i would expect to get a car off the showroom floor for. Took it to my mechanic just to have a standard inspection and to my surprise it turns out it needed a new TRANNY! Thats about the most expensive repair you can do on a car. The tranny my mechanic found in it didnt even belong in the car and was not installed properly. Although i bought a "warranty" through empire thinking i was getting a good deal for low payments for 18 months. Turns out the warranty covers almost nothing even though when i bought it i was told " This is a great warranty it covers everything you can imagine for 100000miles and 5 years, you will be covered the day you buy the car". There full of it. In the fine print your not covered for the first 90 days and 1000 miles. So i went back to empire and told them of the issue and they insisted that the "warranty" will cover it. Eventually we were in agreement that i wasnt covered after all and that empire would do the repairs and split the cost with me. They told me it was a small isuee with the clutch and it will be about 100 bucks. GREAT! so i set up an appointment. Brought the car in for the appointment waited 5 hours. So i asked if they were even going to look at my car they told me they had and that it needs a new tranny again they will split the cost with me. They said they found the last tranny in the country and would hold it for me for 2600 bucks! What are they smoking? As i suspected after another trip to empire they admitted to not even looking at my car that day. I sat there for 5 hours to be lied to again. Now when i call them or show up they will just put me on hold or keep passing the buck to the next employee. empire has 0% customer service and is no help for anything it took many hours to cancell the "warranty" as well. You know what they told me when i told them i need to cancell it, they said they didnt even know how to do that and said "why would you ever want to cancell a contract like this? hahaha was he serious. There was about 101 reasons why i wanted to cancell but saved the sad little man behind the desk from having to hear my side. The sales manager there is absolutely the sleeziest person ive ever met. He claims he was in the marine corps for however long, and that said i am more than familiar with the marine corps and one of are sayings is that a marine never cheats never lies and respects all property therefore a marine nevers steals. "Once a marine always a marine" is the saying i beleive this applies to every single marine out there besides him. My opinion is that he is nothing but a pathetic girl who left the corps right before desert storm to avoid really serving his country. Its really too bad because he never was and never will be a true marine. He didnt earn the title it was definety given to him or maybe he stole it who knows.###. While i hope this helps to steer people away from wasting your time and money. By the way if you buy your car in mass there is a lemon law. Not in NH. so good luck and empire you suck!

The guy above thats recommending Rick Miller is Rick Miller...###

I purchased a vehicle from Empire Auto and had a wonderfull experience, the salesman Rick Miller, put up with all my challenges for over 2 weeks, and worked vigorously to help me get into a car, my credit was less than perfect and i only had 700.00 to put down.. I did have questions on the web-site prices versus the window sticker price, However Rick explained that all the vehicles on-line were advertised at a reduced sale price and that is the only price you pay! After reading these negative remarks I have a hard time believeing them 100% because both plaintifs actually STILL PURCHASED the car! In my opinion Empires PRICING is the lowest around PERIOD! and thats the only PROOF i needed to justify there profit margin.. I would 110% recommend Rick Miller personally ( a guy who will work for YOU ) and Empire Auto ( for an unbeatable price)!

Beware of lemons! Empire motet group took advantage of me. They saw an 18 year old girl looking for her first car and knew I was prime meat. They sold me a 2001 Volvo s80 with 120k for over 10000! Yes I'm naivve and never should have gone alone, but I wouldnt be able to sleep at night if I ran this horrid excuse for a business. I have spent over 3000 in repairs and after paying the payments for one year. The car is worth half of what I owe.. Many mechanics tell me there is no hope for this car and I have no warranty and it was bought in Nh where we do not have a lemon law.. Be careful they will scre you !

My friend went there to look at a 2006 Impala with 140k miles they were selling. Just like the rest of the people's experiences the internet price was about $3k less than the actual price. They told her the internet price was before they put any work into it basically it's a line of [censored] to get you in there and sell you high priced crap. She bought the Impala even though I warned her they were crooks. About a week later the ac wouldn't work. She went back there to ask if there was anything they could do to help her. This ignorant SOB told her "I sold you a car, not an air conditioner." WTF is that? Who would really even say that to a customer? What if the transmission went? Would he tell her he sold her a car not a transmission? Absolutely ridiculous. I am warning you do NOT shop at Empire auto you will regret it.

I should have read this before going there to buy a car. My son bought a car from them and he has had it back four times now to be fix always the same problem. Now it needs more work again but no one will answer his calls the first time he took it back was the next day after he bought it the check engine light keep coming on and I know what they are doing their just resetting the light because it has been on now four times and we are taking it back again because I think something is wrong with the transmission. The car lot has had his car more than he has and it has only be a month since he bought it. I wouldn't recommend this place to anyone. If it is not fixed this time I'm going to our TV station to see if they will help if anything it will stop people from buying from them.

Buyer Beware, no, RUN! DO NOT STOP here to even look at a car, they will TRAP YOU! The president is pure evil and his henchmen are minions from hell. This guy and his nasty clan will get his day before his maker and we'll see who is laughing then!

They suck...Bob was my sales guy and we got into an arguement in the office because he wanted to run my credit before he would let me test drive the car I wanted. He said "the car was not safety checked but if we make a deal then I can have it checked and I can test drive it". The worst part was that no one even turned a head during the arguement. What does that say? I guess its a normal thing at this crap hole! This place is the reason car dealers have a bad name...In the end I found Dracuts Car Connection (dracutscarconnection.com) and Frank there was outstanding. Their vehicles come with 5 year/100, 000 miles warranty INCLUDED. The pricing was spot on and the people were very nice. I will leave you with this...DONT BUY FROM EMPIRE...GO SOMEWHERE ELSE...

EMPIRE AUTOMOTIVE GROUP are true scammers. Look at all of the vehicles they have advertised on "cars.com" and "autotrader.com;" they list all of their vehicles with 40, 000 to 50, 000 less miles and when you pull up the vin number of carfax or autocheck you realize that the milage listed in completely incorrect. You call and talk to them regarding prices and miles an they'll say "well, what does the ad say, its whatever is on the ad." Then when you get there, they give you a different story.

They have horrible customer service. I went there to look at an audi and some short guido idiot handed me the keys and said the car was clean and had no problems, he didnt even go with me to see the vehicle and pointed me to the vehicle's direction. After waiting for him for nearly half an hour, I asked him why a check engine light was on and why the powered seats didnt work and his answer was: "I dont know anything about the car, I cant answer that." Complete idiots, they work there and know nothing about anything and they'll do whatever they can through phone and/or email talk to get you over there, but when you do, its a completely different story than whats advertised.

These idiots need to be placed out of business.

I went there for the Lamborghini shown on the website. Two hours later I woke up in the restroom with a bad headache. My wallet and dog were missing and my pants were on backwards. They charged me a "storage" and "rear end lube" fee on the way out. I would have gone back if they hadn't sold my dog.

C-MON folks, theses are USED CAR SALESMEN. Next you'll be complaining about the intolerance of the Taliban. Where is that rant page by the way?

These comments are great. I also want to add that they list a 2009 best of Manchester award by the US Commerce Association, and it is worthless. The US Commerce Association is a scam that would send letters to companies telling them they won an award. Then companies had to send in money for the plaque. I would say these guys used the scam to their advantage so they could at least have an award on their web page. I am going to pay a little extra to buy from my long time dealer and get a trusted car with a limited warranty.

I would never shop for a vehicle from them, I have been buying all my vehicles from BETLEY CHEVROLET-BUICK in Derry, NH and I have to say that everytime I have been there it has been great, I have been leasing for about 12 years and every time i'm there I see the same sales people so I'm sure that they rely on their repeat buisness to survive in that industry.

I know for a fact their 100% Guaranteed Financing is a load of BS, they wasted my time for 2 weeks, and they do take advantage of people in a bad situation, I tried to purchase an SUV from them and yes they were willing to give me full trade in value for my car but then proceeded to attach $1, 600 in fees to the new car I never did find out what the fees were for which didn't matter anyways since they couldn't get me financed, they should change their advertisement to 99% guaranteed financing, all I know is when I came home that Sunday to look at the car on the web I was trying to buy it was listed at $6995 and then that Monday the price mysteriously rose to $7995, but told me the final purchase price would be $9600 which is a $1000 more then the full retail value of the car according to NADA so its really no wonder they could not get me financed when they are asking a bank to loan more then the actual value of the car, before I went in their I called on a different car and verified price the internet sales person told me the vehicle was still available, and the price on the web is the actual price, the price in the auto solutions book reflects cash down, which conveniently states in the ad all payments reflect 0 cash down, they make you sit there for hours, and the salesman I had was also trying to sell 2 other cars in the process which to me was rude, and there was a lot of customers complaining that their ad wording was deceptive, I will never bother with them again, nor recommend them to anyone.