ESBI reviews and complaints

Discovered an unauthorized recurring charge of $14.95 billed to my phone service.
Phone service provider removed the charges and blocked ESBI from placing additional charges.
But phone companies cannot block all 3rd party providers and they are rquired by law to give access to their billing system.
!
If you find an unauthorized charge, call the phone company to remove the charges, block the billing by ESBI and please file a complaint with the FTC (most important)!
!
www.ftccomplaintassistant.gov

Same thing happen to me, but they only gave me a 3 monthS credit. I didn't know I was being charged because I wasn't receiving my Verizon Bill. As soon as I saw this I called and they said it was a FAX service I signed up for which I didn't, I don't need to be faxing anything don't even have a fax. But anyway they returned the credit right away to my Verizon Bill, So I lost 2 month of credit..that's not right. These people called "scammers' can get away with doing this and we the people suffer just to pay a regular bill then on top of that 14.95. I hope this doesn't happen to no one else and hope ESBI GET'S IN BIG TROUBLE. SCAM SCAM SCAM SHAME ON YOU!

Having recently been a victim of BSG/ESBI’s unauthorized billing I will refrain from repeating all that has been said here. I found it interesting that the company incorrectly lists corporate “Bye-Laws” (rather than the correct term “Corporate Bylaws”) on its website; they have clearly waved goodbye to our laws and have no interest in corporate governance or due diligence. What you may find even more shocking is Wall Street’s “buy” on this deceptive company as noted here

http://www.undervalued-shares.com/data/pdfs/UndervaluedShares-BSG200909-UK.pdf

This document contains a wealth of information essential to understanding how this monopoly is planning to grow and gain market share this year. Speaking to shareholders about the legal risks and constant violations of FCC settlement conditions is important.

Once the capital dries up it’s over

I followed the advice and got the same result from the ESBI rep. ... a quick cancellation ( after lots of balderdash about how ESBI is only a middle man between the customer and somebody else) Yes the voice was foreign and exceptionally pleasant... but a phoney.
i then called verizon and explained that, by passing along the ESBI monthly charges on their bill to me, they were effectively blessing the ESBI operation and, since they were like Ma Bell, I had not thought to realize they were blessing a scam operation. The verizon rep thanked me for the information... and I expect that nothing will happen. Who can we trust if not the phone company?

Be careful

Having recently been a victim of BSG/ESBI’s unauthorized billing I will refrain from repeating all that has been said here. I found it interesting that the company incorrectly lists corporate “Bye-Laws” (rather than the correct term “Corporate Bylaws”) on its website; they have clearly waved goodbye to our laws and have no interest in corporate governance or due diligence. What you may find even more shocking is Wall Street’s “buy” on this deceptive company as noted here

http://www.undervalued-shares.com/data/pdfs/UndervaluedShares-BSG200909-UK.pdf

This document contains a wealth of information essential to understanding how this monopoly is planning to grow and gain market share this year. Speaking to shareholders about the legal risks and constant violations of FCC settlement conditions is important.

Once the capital dries up it’s over

Email Discount Network provides its subscribers with exclusive discounts and cash back on purchases made at online retailers. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.

We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at [protected] or online at http://www.emaildiscountnetwork.com/support.cfm

I’m confident we can address any customer service concerns you may have.

Email Discount Network Customer Service

I check my Verizon phone bill every month and found a new charge from ESBI for $16.00 (monthly fee $14.95 pus tax). I called ESBI right away and they said I ordered the service via email which I never did before. They only canceled the membership but insist I have to pay $16.00. I contacted Verizon to dispute the charge but Verizon said they can't do it since the bill is from third party. Can't phone company protect their customers and where does this bogus company get personal info from?

Orbit Telecom provides its subscribers with a private voice mail service which enables access to voice mails via phone and email. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.

We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at [protected] or online at http://www.orbittelecom.com/support.cfm. I’m confident we can address any customer service concerns you may have.

Orbit Telecom Customer Service

Dear Alakananda
I am surprised that your organisation are just cheated us .Every time you are added 50 /-.as per last bill my actual due is 209/- but you are added 50/- extra as late charges.In my last bill (Feb )where my actual due was 264/- but you had taken 314/-.Another thing i have already mentioned that from 27.02.09 to 17.03.09 my phone was blocked, So why you asked for payment.During this period we have facing lot of problems & lose some business.Who will compensate it.Really your service is worst.You are always requesting us how to take more money without providing service.
Regards
Arup Kr Sinha
[protected]
----- Original Message -----
From: Alakananda Chattopadhyay
To: ARUP
Cc: Nodalofficer Kolkata ; Customercare Kolkata
Sent: Wednesday, March 18, 2009 3:01 PM
Subject: RE: Regarding TATA Indicom connection A/C no: [protected]

Dear Sir,

Thank you for writing to us.

The connections were barred from 13-MAR-2009 to 17-MAR-09 as you had lodged a cancellation request with us. You would get the rental discounts of this period which would reflect in your next bill.

Having checked your account, we could find that the connection was previously barred on 05-MAR but was re-opened on 06-MAR-09.

We would request you to pay Rs. 259 and confirm that you would get discounts for the 5 days in your next bill.

Thanking you,

Alakananda

--------------------------------------------------------------------------------

From: ARUP [mailto:arup.sinha@accelfrontline.in]
Sent: Wednesday, March 18, 2009 2:33 PM
To: Alakananda Chattopadhyay
Cc: Nodalofficer Kolkata; Customercare Kolkata
Subject: Re: Regarding TATA Indicom connection A/C no: [protected]

Dear Alakananda

As per your trailing mail that we have to pay the balance amount i.e 209/-.But from 27.02.09 to 17.03.08 my outgoinig & incoming restricted.So why I will pay the rest of the amount.Pls confirm me immediately.

Regards

Arup Kr Sinha

----- Original Message -----

From: Alakananda Chattopadhyay

To: arup.sinha@accelfrontline.in

Sent: Wednesday, March 18, 2009 12:20 PM

Subject: Regarding TATA Indicom connection A/C no: [protected]

Dear Mr. Sinha,

Greetings from all of us in Tata Indicom.

We would like to inform you that the rate plan of the connection number: [protected], A/C no: [protected] have been converted to Walky Life from 18th March.

As per your complaint, you would not have to pay Rs 314 out of the current o/s Rs. 573. We are working on the complaint and same would be resolved.

Please feel free to call or write to us for clarifications, if any.

Regards,

Alakananda

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i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
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======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Regards
Arup
kr Sinha
[protected]

All, I this just happened to me. I called Qwest and they are removing three months and charging it back to the company. They gave me the phone number to call and ask what the charge was for. I still dont understand fully what service they provide but they told me that a Clarissa signed up for this service (dont know who that person is!). They tell me they are escilating this issue to their supervisor to have all fees removed and to cancel the service they are providing. The phone number to call them is [protected]. I am not sure if they will really give me my money back.

I'm also one of the ESBI victims. My sad story is that I work for a telecomm company which is indirectly a part of this fraud activities. I have been billed by ESBI from last fall. I started noticing these when I moved to another apartment ( call me lazy ). My telelphone company does not want to handle this issue, and redirected to ESBI.

My cousing from another country visited my place last fall who only stayed in United States for 2-3 months.
When I called ESBI, I'm surprised. this ***** company is telling my cousin name as the authorized party. I'm not a lawyer in this country to survive. I simply asked him to cancel their so called services. And again a month later, I started seeing the charges again. I again called ESBI and begged them to cancel the charges going forward. I have to wait until next month to see if ESBI still continue to charge. I'll cancel my phone line if I see this bill next time.

Some of the things I noticed...

ESBI can charge me even though someone provided my home ph# information., but when you call them they will ask your phone#, first and last name for confirmation. where is the law?
For the proof all they have is my home phone#, my cousing email id and my home IP address.
It seems the services provided by ESBI to me is that unlimited internet access, high-speed internet services.
But I'm already utiliziing these services from telephone company for free as I have a employee discount.
I cannot argue with those people about these.

I believe everyone including my telephone company are part of this pre-planned fraud activities., and everyone gets their own share.

Thanks for the contact number.
I agree, companies like ESBI need to be stopped and put out of business. They need to be sued to pay everyone they scammed a reparation fee for all the stress and anxiety they caused us.

I AGREE, lets do something, you have done alot of work with this, LETS GET THEM! I have tried to pass this number I got today it is a live person for ESBI, I repeated FRAUD, over and over to her, and she said they will take the charges off, I see some said they refused to remove the charges, they got me for several months, ONLY because I had voice mail service with Verizon, and that was the amount for their service, but I cancelled Verizon months ago, cause it stopped working, (because of this place ESBI) and noticed after calling verizon to tell them they are still charging me, they said it is ESBI, I also tried for an hour the number on the bill, and it was busy, so got this other number, and she gave me this number here, it takes you to a live person, they agreed to remove it, and gave a web address that is bogus. go figure. I hear you can get these charges many ways, I entered a drawing, (online) for $1, 000.00, from a receipt I had, and that is how I got charged this. I have a number for this place that you can really talk to a person, and get part of your money back-- and when you call it PLEASE repeat to the person on the other end FRAUD, it helps state your case.
[protected] Pass this on to others, maybe we can help STOP this.
I am trying to give this number to all on this forum, hoping to help others, and STOP this place and others from taking our money. Donna

My name is JoAnn and I live in New Jersey, I also have this problem. I have called my phone company Verizon four times and the last time they were supposingly going to remove the $47.71 which I still owe them.

I have done everything that Verizon has asked me to do but the charges still show up each month. I have contacted all the companies that I supposingly owe money to, cancelled all charges and told I would be reimbursed but the bill still says $47.71 extra.

I would like to know how the phone companies can just put these charges on our bills and not let us know. This is my bill and my life which is being invaded.

Someone needs to do something to these people who are abusing our rights and also to the phone companies who are going alone with these people without notifying us.

Esbi billed me for two months of "service" that I had not signed up for. I don't know how or why they have my information but verizon wasn't able to do a thing for me and when I called their billing department I was on the phone with some type of child who had no manners or rather did he care for the way I felt about the situation. Very rude people, they get their kicks on riping us off. Now when I called they stated that I would be refunded in 2 yes 2 billing cycles, believe that I'll be waiting for my refund!

I am being charged for services that I did not apply for and the phone numbers that are listed for the company billing is not in service [protected]. This is the first time that these charges have appeared on my bill and they are unavailable for a response or cancellation of services.

My most recent Verizon phone bill contained a charge of $12.95 from ESBI, on behalf of 'Enhanced Services.' The description of the service was voicemail monthly fee. Neither my husband nor I ever signed up for this service.

I called ESBI to dispute the charge. The representative asked me to identify myself, and then informed me that someone by my name had indeed signed up for the service over the Internet. He kept insisting that I had signed up, and it sounded to me like he was not going to remove the charge.

He only changed his tune when I said that I would file a complaint with the FCC. Then he agreed to remove the charge.

He really had me wondering what stupid thing did I do while web browsing. Then I remembered that I had already given him my name, so it wasn't hard for him to then use my name as that of the person who allegedly signed up.

I reported the charge to Verizon. While I was on the phone for a long time with Verizon, I found their representative much more helpful. She put a third party block on the account and said that she was filing a cramming report (I think that was an internal Verizon thing).

I also filed a complaint with FCC.

What torques me is that every time I call Verizon to make a change in my phone service, I have to give them a lot of personal information to verify that I am who I say I am, but some company I've never heard of can just waltz in and slap a charge on my bill.

After reading all previous comments about Integretel and ESBI companies, I felt a little better. I immediately sent 2 online complaints to the Attorney General's Consumer Protection Div. I will call Qwest right away on Tuesday and order a block on third party billing and block all future long distance calls. It ticks me off that Qwest lets them piggy back on their customer's phone bill and then we have to pay to have the service blocked. GO FIGURE! If Qwest is aware of their illegitimate business practices, shame on them for providing it anyway.

This company has charged me 3 months for services I did not authorize. It seems to be a scam ran by the company. I certainly hope they are stopped soon. It appears there is an issue with them stealing money from innocent people.

I received a phone bill that had charges from ESBI for 14.95. When I called them they said I someone named John Jacob ordered Intellicom Messaging service. I told them that there is no one named John Jacob that I know of. They said they were going to credit me and cancel the service, time will tell.

Consumers Beware!

Please help to stop this company scam. It charged to my mom US Qwest phone bill for $14.95 for the service that my mom did not know about. I called the number [protected], they said that the person named Ashley requested that service for my mom, they said they will credit my mom bill for $14.95 for this month July/2009 and I should expect one more month bill in August/2009.

I just wonder there are so many people complaints about this company, why they are still allowed to continue billing unauthoried charges to people

I agree, you have to give all this personal info. yet some place like this can add MONTHLY. I called them and he said call ESBI, the number on the bill rang busy, busy, forever, called Verizon back, and got another number, called it and was on hold forever, then finally, and the lady said she would transfer me to someone that could remove the charges, I asked for the number in case we were cut off, and GUESS WHAT? yes she gave me the number and hung up on me, I do not think she liked my saying FRAUD over and over. I had these charges added for several months, because I had voice mail thru verizon, but cancelled when they quit working (because of ESBI)
and wondered why verizon NEVER took the charges off, found out today, it is ESBI, anyway she said she will remove 3 months and gave a web address for the rest, it is a bogus address, so I got on here, giving the number I got, you can talk to a real person, and repeat FRAUD, then they do something, this forum is great many people have good ideas and help, maybe together WE CAN STOP this FRAUD, and others that think they can take innocent people. thanks for your advice, and good luck-[protected]
Donna

Not sure if I sent a comment to you, am trying to send to all, on here, the Atty General, is a great one, did not think of that one, I sent to BBB, my phone company was helpful, in trying to resolve this for me, but I like most on here had trouble getting an answer on the number they put on the bill, so I kept trying and got this number. I hear you can get these charges many ways, I entered a drawing, (online) for $1, 000.00, from a receipt I had, and that is how I got charged this. I have a number for this place that you can really talk to a person, and get part of your money back--GOOD LUCK this is FRAUD, and when you call it PLEASE repeat to the person on the other end FRAUD, it helps state your case. she gave us a web address and it is a fake. here is the number we used
[protected] Pass this on to others, maybe we can help STOP this.
I am trying to give this number to all on this forum, hoping to help others, and STOP this place and others from taking our money. Donna

Hope you get the credit, we landed up getting a different number to call, and talked to a lady, she said they would remove, seems as I entered a drawing, for $1, 000.00, from a receipt I had, and that is how I got charged this. I have a number for this place that you can really talk to a person, and get part of your money back--GOOD LUCK this is FRAUD, and when you call it PLEASE repeat to the person on the other end FRAUD, it helps state your case.
[protected] Pass this on to others, maybe we can help STOP this.
I am trying to give this number to all on this forum, hoping to help others, and STOP this

I work for a major telecom company and I constantly get customers who are billed by this and other "3rd party billers" without knowledge or permission. USUALLY this happens when a customer answers an online survey or contest ("Get a free $100 gift card just for taking survey" etc.) and there is usually some sort of disclosure (3 pgs. of fine print that people don't usually read) that says by accepting you will be billed by XYX company for this service. Let your phone co. know asap, and make sure they back up your dispute.

I'm reading complaints from 2008 and 2009. How can this company still do this to me in Oct of 2010. Isn't there supposed to be some one out there to shut these rip-off companies down?
I haven't spoken to Embarq. my local carrier yet, but after reading these comments from so long ago, I'm just paying the part of my bill I owe. They can worry about the added on charges.

J Moorhouse

Frontier is charging me for, not only ESBI but for something called ILD. My bill has gone up over $100 for the last two months. This is robbery! I have unlimited long distance and i have voicemail services through Frontier, why would i have to pay another voicemial service?

The American Public is getting raped by the telecom systems... this is what you get when you De-regulate! I will be canceling my Frontier services if they do not adjust these charges~

ESBI placed a charge on my AT&T land line for $14.95 this month for voice mail that I never requested. I wrote an email to ATT, and they actually called me today wanting to help. The lady I spoke to told me I must call ESBI at [protected] and tell them that I never asked for this service and want it removed. I did just that. ESBI asked a million Q's and finally told me that someone named Blair Frosaker (don't know him) requested the service for me. ESBI said that they would end the service and also credit me... but that I should expect one more charge on this month's bill. He also said that I should not call them again about it. Hmmm, well we'll see if it ever stops, and if I ever get the promised credit.

BARBARA BAJOREK THE SAME THING HAPPENED TO ME YES MY PHONE COMPANY IS FRONTIER THIS HAS BEEN GOING SINCE NOV. 2007 TKEY OWE ME A LOT MONEY I WOULD NOT HAVE BELIEVED FRONTIER WOULD LET THIS GO ON. FRONTIER DO THE RIGHT THING BE THE COMPANY YOUR CUSTOMERS THOUGHT YOU WERE.

I work for a major telecom company and I constantly get customers who are billed by this and other "3rd party billers" without knowledge or permission. USUALLY this happens when a customer answers an online survey or contest ("Get a free $100 gift card just for taking survey" etc.) and there is usually some sort of disclosure (3 pgs. of fine print that people don't usually read) that says by accepting you will be billed by XYX company for this service. You need to look at your monthly bill very carefully and dispute anything that doesn't look right.

I noticed my phone bill this month was higher that normal, so I looked through the pages and found a charge for $14.95 (+.93) tax for a total of $15.88 - from ESBI for "Fax Service Monthly Fee."

So I called ESBI at [protected] and asked what this is for? The lady was nice and said it was for "enhanced network service." I told her it stated "Fax" service and that we don't even HAVE a fax machine!

I asked some questions and I was told that on 12-28-08 that they received a request online for this service from an email address that my husband hasn't had in years and they said they were given his mother's maiden name as such and such which was not even what it is! They gave the name as a shortened version of my husband's first name only. Of course, I did not give them any correct information.

This is what I told them:
1. I did not authorize this charge
2. It is fraudulent
3. I will not pay it

I was given a confirmation number and was told that it would be removed in 1-2 billing cycles. I told them as far as I was concerned, it was being removed immediately!

I called Embarq and told them how I was upset that they would let this get done, and they said unfortunately it is legal...some loophole in the law that goes back to the days when people could charge collect calls to their phone number. They said to deduct the total amount from my current phone bill and they would put ESBI's charges in dispute and that it would not affect my local phone service. The man at Embarq said that this happens all the time and that they deal with calls like mine hundreds of times at day. He did tell me to make sure that I kept the confirmation number and date I talked to ESBI.

I'll call Embarq and get a block on third-party charges.

I feel so sorry for the many people who have been/will be scammed by these people!

I don't know how the people who work at ESBI sleep at night, but I guess liars and thieves get used to it.

Frauulent charges on my ATT phone bill.

I never authorized any charges or services from this company. Upon searching on the internet I have read over 200 complaints on this company/

Ben Johnon [protected] daytime [protected] Home

benjohnson@sbcglobal.net

We are very sorry to hear about your experience. Please be aware that we at 24/7mp3s take customer satisfaction very seriously and would like the opportunity to address any concerns you may have. You can contact us toll-free at [protected] or by email at customersupport@billinghelpnow.com, so that we may resolve your inquiry.
Sincerely,

Customer Service
24/7mp3s

I was charged $16.30 a month for 9 months on my AT&T bill.

AT&T would only refund two payments and I have yet to receive credit for the other 7 from ESBI. This has been going on since the last century and in 2001 ESBI were fined $350, 000 by the FTC for this same scam. AT&T is fully aware this is a scam and profit from it. Why are ESBI and AT&T not charged under the RICO act. This is an interstate criminal fraud ring making millions and millions from poor people. DEMAND ONE LAW FOR ALL. Put these criminals in jail (fines are a joke).

Spread the word and write to your State rep today.

I am going through the worst time with these people. they have been taking money from me for a year.I cannot afford to support them and me too. I am a disabled senior, and am in the hospital so often, then when i am home i am on pain meds. I know I should check my bill but I am not always able to. And just why do these people want to hurt those that are already hurting. I am angry and want my money back.

ESBI should be shut down by the FCC
It has come to my attention that IP address 80.255.59.21, of which McKinney consulting is a provider, has a customer that has incurred fraudulent charges on my AT&T phone bill for the ESBI services of 247MP3S.com. My phone number is a blocked, private line, not in print on my checks or any method of payment. They only had to use my email, home address and they posed a fraudulent date of birth.

The fraudulent charges to my home phone bill incurred on Jan 16 and Jan 17, for a total bill of $16.11 x 2 = $32.22 (including tax) to a company ESBI, which provider the offender to services for 247MP3S.com
The offender gave the birthday 7-3-86 on one occasion and 7-3-76 on the other occasion. I would like the perpetrator stopped, and would like to know the name of the individual so I can prosecute. I value my privacy and will not tolerate being violated in this manner. Please respond to verify that you have received my complaint.

The ESBI in Monterey, CA. Is located in Salinas, CA.
The company that I got throught to was ILD Teleservices. This company is also in Salinas, CA. Both companys are under one roof.
My bill was set up with my name, when I asked about a call back number, all they said was that caller ID gave a [protected] number. I have that number on other things. Like the last place I worked.
The company I was working for told me that the # was used for memos to the carriers.
When I also have it as the given phone number from subscribers when they go on vaction or a stop.
So I got canned because I was questioning the [protected] phone number.
Big Mistake !
That gave me more time to dig up the dirt, I found some answers.
Leslie Glasenapp
Cachagualeslie@aol.com

I completely agree with these "Unauthorized Charges" complains against ESBI. I monitor my statements very carefully. I have residential services with AT&T. Just saw today, ESBI charges appeared on my January 09 statement. I called ESBI and they said some one called to activate services at this address. I denied and they took off (at least that is what they said to me over the phone) the charges. I am also sending out a complaint e-mail to AT&T. This looks like a SCAM. There are times when we do not pay attention to monthly statements and things like this go un-noticed.

Same thing happened to me. ESBI has been billing $12.95 since 8/08 and since I have recurring billing I don't look at my statements. Called Embarq and they are putting charge on dispute. Was given ESBI number of [protected] and canceled account. Informed customer service that I had NEVER ordered the service and have no need of "Emergency Voicemail monthly service". Supposed to get a credit to my account for the past 3 months of charges. I won't hold my breath.

FYI- Embarq put a "third party billing" block on my account so no one can bill my phone unless I authorize it with Embarq.

Hope this helps. Next step the Better Business Bureau and NV Attorney General.

same happened to me someone i know who doesnt like me took my information email phonenumber etc. went online filled out applications and later found that i was being biled for something i never authorized later i contacted both companies told them to credit me back they did but is still not coming uo on my bills. im really pissed at esbi because they are accepting fraud charges and not investigating whether the actual authorizer is filling these out. any else feellthe same i really want to get this classaction law suit going esbi needs to be shut down thank u.

I work for a major telecom company and I constantly get customers who are billed by this and other "3rd party billers" without knowledge or permission. USUALLY this happens when a customer answers an online survey or contest ("Get a free $100 gift card just for taking survey" etc.) and there is usually some sort of disclosure (3 pgs. of fine print that people don't usually read) that says by accepting you will be billed by XYX company for this service. You need to look at your monthly bill very carefully and dispute anything that doesn't look right.

I would just pay my bill when it comes in but all of a sudden I saw the bill was larger than normal. Upon looking into the bill I saw ESBI charge for $14.95 for a service I never heard of & never signed up for. The ESBI website doesn't say or explain any reason for the charges, doesn't show what they sell, NO number to call or address for their company. THIS IS A HUGE SCAM, CHECK YOUR BILLS. I called their customer service number on my phone bill and asked to be removed & credited for the charges. Lucky for me it's only been 3 months of this.

Company bill o my phone number - when i called they say they bill on bhalf od third party - then refuse to say who authorize it - did not refund money - happens 2 times.

Received my regular Phone Bill today and noticed a $14.95 charge for Voicemail and Id theft. I had never signed on to this program. I called and cancelled and got a confirmation number for my phone company. When I called ESBI they said would you like me to explain our service, and I said as a matter of fact yes.. What a joke to Seniors having a line so people can call us toll-free, we really need that..

I HAVE BEEN RECIEVING THIS CHARGE ON MY VERIZON BILL SINSE JULY 2009, FOT THE AMOUNT OF 14.95. I COMPLAIN TO THE PHONE COMPAMY, THEY SAID I HAD TO CALL ESBI. ICALL ESBI THEY TELL ME THAT I HAVE TO CALL VERIZON. REGUARDLESS TO WHOM I HAVE TO CALL THESE ARE SERVICES THAT I NEVER ASK FOR. I WANT IT TAKEN OFF MY BILL. IF NOT I WILL TURN MY PHONE SERVICE OFF.

im getting charged for a sevice i didnt authorize i want a full refund of all chrges from the daye they started! i am very very upset! i am a disabled mother of two children and am on very very strict budget i cant afford to be ripped off like this! please give me a refund aSAP! HERE IS MY CONFERMATION CODE THAT I HAVE SPOKE TO A REPRESENTITIVE OF YOUR COMPANY AND AM DUE THE REFUND 5894704 please issue asap thnk you
samantha smith

I had unauthorized monthly charges added to my phone bill.
They said they would never do that but I see that it has been reported many times. FYI - ESBI phone number is [protected]

This company has scam so many people, I look on the web there are so many complaints about this company. It charged to my mom bill for $14.95 for the unknown services that my mom does not know about. My mom is an elderly woman who live in Adult Foster Care and don't speak English. This company took an advantage of my mom.

I am charge 14.95 a month for the last 4 month in my phone bill for this services I never use. I am looking for the way to sue this company.

For two months in a row I have been charged $14.95 for residential email. I have never heard of ESBI and never signed up for such a thing. I called ESBI directly and complained and they "cancelled" my account saying someone must have signed up and given them my phone number accidentally. They even sent me a refund for $14.95. However, the next month there was another charge of $14.95 for ESBI residential email!

ESBI places fraudulent charges on phone bill in the amount of 14.95. The BBB in DE was of no help stating the company does not respond or is out of business.

I just got billed 21.40 dollars from esbi. This was on top of my phone bill. I have not paid anything yet and i'm quite meticulous about the bills so i'm pretty sure this is the first time.

What do i do?

I work for a major telecom company and I constantly get customers who are billed by this and other "3rd party billers" without knowledge or permission. USUALLY this happens when a customer answers an online survey or contest ("Get a free $100 gift card just for taking survey" etc.) and there is usually some sort of disclosure (3 pgs. of fine print that people don't usually read) that says by accepting you will be billed by XYX company for this service. You need to look at your monthly bill very carefully and dispute anything that doesn't look right.