Executive Tour And Travel Services reviews and complaints
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Scam
This company is a scam, I was offered a free crise for two, to use within a years time. When I sent the 29$ activation fee...I got a package several weeks later, asking for my credit card information. I DID NOT send that, I researched the available cruise lines first...and found the trips I would want to go on, and called Executive. They quoted me a price MORE than the commercial price! No free cruise at all, and a "Holiday Fee" to boot. I have requested my $29.00 back again, but was told unless it was within thirty days I would not get it back...again, they slant the deck in their favor! Don't use them! Rip off...thanks for all the other posts, you all saved me from a bigger hit.
Crooks
I made my $50 deposit on 07/12/2010. First attempt and I submitted the dates and destinations that I wanted, and they stated that they were unable to get the reservations. Second attempt, I called back and requested other days and no one responded. Now, I have called numerous times to request a refund and again no one has responded. I have waited the 60...
Read full review of Executive Tour And Travel ServicesMost likely a rip off
We sent in our $50, then they wanted $20 more to get certain dates. We have called numerous times but they have not confirmed our May dates and no matter how many extensions I try, they all go to voicemail. I have talked to a human once and was immediately transferred to voicemail when I asked if someone, anyone could help me verify our travel dates. Why don't they just mail or email the information? Probably because it is a scam. We're going to refute this with our credit card company while there is still time.
Anyone company who uses this "service" must not want the receiver of the "gift" to actually use it!
The complaint has been investigated and resolved to the customer’s satisfaction.
Refuse to refund
Executive Tour and Travel refuses to refund my 50.00. I received a vacation as a gift from a car lot, and had to call within 3 days to activate it. I was told by the people at Executive Tour and Travel that I would have to put a 50.00 deposit on my credit card until I took the trip, then I would get it back.
The dates I requested for the trip were not available, so I requested my refund in writing just as I was told. Then they told me it would take 60 days.
I requested the refund in August, and I still don't have it. This if very unfair, and I wanted to warn others. Also their staff talked with me in a very demeaning way. If I leave messages, they do not return my call. I am very unsatisfied with my treatment with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
You should write to the Better Business Bureau. There are over 200+ complaints with them but many of them have been resolved with the BBB (government) help.
Waste of money
I called to get some info as to were I would stay in Lake Tahoe and they wouldn't tell me until I gave them a $50.00 deposit. I would like to know my options of hotels and if I can stay at South shore or North. I don't think its out of reason to have this info before I send money. The person on the phone was absalotly no help and was very condisending. I...
Read full review of Executive Tour And Travel Services and 5 commentsGiving a Voice to Consumers
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