Fireside Bank reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Fireside Bank
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wage garnishment
Just recieved an Earning withholding order from my employer from fireside for the amount of 1294.00 from something they say was entered in court on 12/22/05. I am a single father with two young children with sole custody. I recieve no support and am barely making it. I am going to call tomorrow to see what this is all about and try to work something out. I had thought that you personally had to be served with papers and had to go in front of a judge before anyone can just garnish you wages.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT work with fireside!
Fireside Bank is extremely rude. All the way down the down, from the customer service representatives, to their managers. You call yourselves customer service? I personally work for a company in MN doing customer service, if I EVER talked to a customer the way they talk to me, I would be fired on the spot. I received a car loan from them back in 2007, and every time I call them to arrange payment they are extremely rude. I've even gone as far as dealing with one specific rep by the name of Chris. I set up payment arrangements with him for a specific date, and had to call him back a week later to change the date, only he would answer the phone and say he had to call me back. I did this 3 times with him when I realized he was doing this on purpose. A year down the road, I make a payment on my account to get it up to a current balance, and the next day they repossess my car. I call them to find out what is going on, and they are nothing but rude to me. They tell me they cannot see that I've made payment and to fax them a statement of my bank account to prove it. I asked for a manger, they proceeded to put me on hold, only to come back on to tell me I would have to leave them a voicemail. I said I wasn't going to leave a voicemail, that I would hold, and she said "I just told you she's not available, so you will be waiting for a long time." Is this how you speak to your customers if you are a customer service representative? I call back the following Monday and they tell me they haven't received the paperwork yet from the repo place, but they did in fact receive my payment and it was posted to my account the prior week (when it should have been posted-same day they repossessed my car.) I ask why I'm having to pay a repossession fee when it was their error and I was transferred to a rep by the name of "JC" or "john/lon" Right off the bat he says "I've already heard from everyone else that you've been calling us all day, and I don't know what you want me to tell you." After explaining my situation he says "Well I don't know what your process of thinking is or why you're not understanding.." and I was completely appalled by the comment and asked him if he thought I was stupid. I told him his story was contradicting and he's telling me 2 different things, and he said "Hellloooooo, duhhhhh!" At that point I was so fed up I asked to be transferred to the repossessions department and he said "Gladly, I will gladly transfer you to the repossessions deparment!" I cannot believe you let your customer service representatives treat your customers this way. Even the managers act this way, and it wouldn't surprise me if the owner of the company acted this way as well. Point blank, don't EVER go with fireside for a car loan. I don't believe they are approving car loans for anyone at this point in time anyway, but if you currently have a car loan with them, I HIGHLY suggest you talk to your bank to see if the loan can be transferred. I have nothing but awful, awful things to say about how they run their business and how they treat their customers, and if you do your research online, it's pretty obvious that this is across the board with this company. Beware of this company!
Rude reps - Maria in particular
Wow! There is an endless supply of people with bad experiences with this bank. I too have had bad experiences with them. They kept calling my job, even though I notified them in writing to stop calling 15 times a day. Luckily I have a direct line. But anyone else could have easily gotten fired over this. And then there is a-hole Maria, who doesn't know her head from her ###. She's a jerk, even when I was MAKING THE PAYMENT with her. I felt like telling her, "do you want your f*ckin commission or not, b**ch!" -- But we can all take solace in knowing that these guys are out of business! Check out their "about us" page. They stopped taking new business effective [protected]. GOOD! They were no good at their jobs, and now soon they won't have one. I am pleased to know that Maria will soon be looking for work, if she hasn't already! Hopefully she will learn tact, and professionalism in her new position. Someday she will be treated exactly how she treats others.
The complaint has been investigated and resolved to the customer’s satisfaction.
wow! you jack ### have a lot of f______ing nerve. Any one associated with the Fireside Bank and all the f____ed up so called service, needs to know that every and I mean E V E R Y customer past (thank god there will be no future for them) (he he ha ha! ) hates you will every F I B E R! you are jacked up ###s and will get just what you have earned in your next job if that ever happens...
P.S. RING..RING..RING..RIING..RING..RING..etc...
Do not EVER get a loan from them
I have requested 3 payment history reports. We were late on a few payments due to losing my job, now we were catching up. We paided 2 payments in August, 3 in september.. which should have caught us up plus paid the next one in advance. A week later I get a phone call stating I am 2 payments behind n how do I want to handle this. I paid another payment via money order over the phone. Fireside says they have no record of it, im still 2 payments behind. Im not.. I had requested a payment history back in August to to keep on track. Its now October, I have sent 2 other request via email to a supervisor. Each time she tells me its sent out. I have yet to recieve one. They are rude, threatening liars. Do not EVER get a loan from them..
Harassment
I recently relocated to another city, had a job all set up. However after I moved in the job fell-through. Now I'm 2 months behind on my car loan with Fireside. I don't have any money coming in and since I quit my previous job I can not collect unemployment. I have borrowed some money to pay my loans even though I don't have any money for food, gas or car insurance, but that's not there problem they say!
I have heard that other loan company's will freeze your loan for at least 2 months until you get a job. I'm doing the best I can but I get numerous harassment calls every 10-15 minutes from there agents and most all of them are very rude, inconsiderate and extremely negative. I have refused to talk with the ones that are rude.
I don't understand why someone has to be so rude or negative on the phone. They don't know me or the type of person I am. But these people that are harassing with there calls must have some really deep issues in their lives to want to cause harm or stress to another.
I have never been more then a week late prior to this last episode of me not working...Avoid Fireside Bank at all costs! Nobody needs to be treated like a piece of dog poop! This is the worst company for a car loan!
The complaint has been investigated and resolved to the customer’s satisfaction.
They are trying to repo my car after I paid 4.5 years. They are rude treating to me and call me before the due date. My car payment was due on 9/13/08 and they said they were going to repo my car 9/16/08. Screw them I am going to sue.
When the economy fell my husband was laid off luke millions of other Americans. We fell behind on our car payments, but always continued to pay Fireside for our car. That is until with each late payment when we would call to make the payment they would refuse to take it and threaten us with illegal repossession. I would be brought to tears when one caller named"Johnny" told me that we were lazy and were choosing not to pay on time-ridiculous! My husband demanded to speak to a "supervisor" because all we wanted to do was pay our late payment and move on. They wouldn't let us. This was at 30 days delinquent. So we didn't pay because they refused our late money (who does that!) until they repossessed our car. I am happy to have gotten a letter from class action lawsuit that has ruled in our favor with denying any collection of the remaining balance on the car that they took from us. Finally Justice has been served fot hardworking people like us.
Fireside bank is going to talk down to you and go ofter you. They call me over and over all day long! When I did answer...was his name MIKE? Called me a liar and told me I couldnt full him. What a bounch of Kukes!
Agree, we have had a loan with Fireside Bank for 2 years. I wouldn't recommend this company. They are rude, unprofessional and they will harrass you even AFTER you have made your payments.
WOOOOOW! I thought I was the only one that was going through this with fireside. They are extremely rude they harrass anytime day and night no regards for peoples privacy calling any and every number they have on file there must be something we can do about this. Where is the professionalism? Above all it is still a place of business but the reps use their power of authority to intimidate this is criminal harassment.
Ha ha haa. Late is late. You'll be lucky if they don't sue you for defamation.
Reposession
I am writing about the traumatizing experience my family had from the repo man from LA Walker Repossession Company, who came to our home last night. First, Fireside Bank would not work with me on any kind of payment arrangements; I could not catch up so I knew they were coming to repossess the vehicle.
I had the vehicle parked right here in our complex for ease of recapture, there was no need for him to do what he did. At about 12:30 after midnight last night, the repo man banged on our front door like he was trying to beat it down, very scary and intimidating. When that did not work because we were sleeping, he proceeded to bang on all of the household's windows, also very loud and scary. He awoke my teen daughter age 17 and my son age 18, and he traumatized them to the point where they could not go back to sleep the entire night and missed school today because of the lack of sleep and the stress of the situation. Let’s send a message that these evil practices will not be tolerated.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi I suggest you contact the dmv in your area and file a complaint those ###s breached the peace and harrassed you and your family also you may be able to sue them.
I would also find out who the lousy ceo of fireside is and send him an email and maybe he can help you with your current situtation since it was just only recently.
I have three scums from fireside i want to put on blast for threats Andrew, carmen and her boss all three are the worst type of people you can ever talk talk at fs but some day they will experience what they put us through
So good luck and take that into consideration :)
signed ripped off by fs too
Harrassment/Incorrect Billing
We have been devoted customers by paying for my husbands car through a loan with Fireside Bank. In Feruary my husband was part of the lay offs. We fell behind on 2 payments and quickly paid. We even spoke to a manager who said we were good until Novmeber 25th 2009. We received numerous calls that is we didn't pay today (11/25/09)that they would take the car. If I knew what I'd be dealing with I NEVER would have agreed to sign with such an AWFUL company who ridicules their clients on EVERY phone call. I have never dealt with such RUDE and Uncompassionate people. I feel so ashamed that these people are the in the same race (human) as I am. I can't believe that in this time when not a whole lot of people can afford to may their payments that this bank won't even accept our money not one day past the due date. What good does it do for their business to be this way? Why would anyone turn down money late or not! This bank needs to be taken out of business and I can't wait until that happens..they will screw with the wrong person and then karma will take care of their inhuman behavior towards hardworking Americans trying to get by.
The complaint has been investigated and resolved to the customer’s satisfaction.
well guess what? they are out of business now! yeah
Rude Customer Service
BE very careful about buying a car and your loan being sold to Fireside Bank.
If you do no have very good credit (due to divorce or what ever), you can still get a car loan at a higher rate, but be careful that they don't sell it to Fireside Bank in City of Industry. There is a current class action suit about this company that you can read about yourself regarding similar issues list here.
This Bank uses methods to harass you even if you are a day late. When you are late, they call you and ask for your address and phone number and any other info just to make it inconvenient and painful as possible. You tell them that you are going to send out a payment the next Friday. So they call you the next day asking again your personal information and ask why is it late and that you are to pay them on the 15th in a threatening tone and continue to ask over and over why is it late. You try to explain your situation and they say they don't care. Basically harassing you every day until they receive this payment. They won't let you get off the phone. If you hang up they call again or try to cal l your work. My wife was so irritated by them that she now refuses to deal with them at all. She turned her phone off and told the front office not to take their calls at work. They got on the phone with the front office and was rude them as well, demanding the must speak to my wife and this was for being 5 days late.
They call me and we both got into a swearing match over the phone where they were not going to let me off until I felt that my privacy was thoroughly violated. Each day you are late they get a more threatening rude person on the phone. Times are hard and the fact we are getting our payment to them each month even if we are 10 days late, they should not complain. It turns out the car we bought was a used car that was a lemon. The transmission kept breaking, the front end must of been in a wreck and the used car dealer never told us any of this.
But we are paying it off - but in either case the bank does not need to harass us this causes violence to occur in our society. So don't bank with this bank.
David
The complaint has been investigated and resolved to the customer’s satisfaction.
I was late on my payment and the collectors called my refference and advised her i had until 5pm to call him back. if no call back then they were coming to pick up my truck.
I also had a loan with Fireside Bank. Everything that is mentioned in the above letter is very true. These threatened to repossess the car at my place of employment, My payment was late by one day and I had made a payment arrangements to pay it my next payday which was two days from the day the called me. I am so glad that this bank is being investigated. My car got repossessed the next day!
My car low blue book was $16000 in 2010. They sold my car for $9000 I was to pay the balance of 13000 which caused me to file bankruptcy.
H (Denny) Gowan
I am stuck with them for a while.Yes 90 percent of those ###s are rude and refuse to work things out.Yesterday was a saturday and they called and said if i dont make any payments by 11 a.m they were gonna send tow trucks!One guy asked if i cant afford a car, dont bother getting one, i just recently missed 2 months, i said i would pay it wed.thats 4 extra days, but they would not take it, i said i can give a 100 bucks and a check dated for wed, and they refused!I said 90 percent, it should be 99 percent, if anyone is dealing with fireside, ask for CHAD, he is the only one who helped me in the past, but now im dealing with his boss and man is she a capital B.
We too ended up with Fireside Bank..They have been rude, mean and just plain unprofessional! They have called my in-laws in an obvious attempt to embarrass us. They have yelled at me on the phone, threatened to come get the car and then, with 3 payments left, repossessed it. We did get it back and now are ahead in our payments. NEVER, NEVER again will I ever deal with these people..and I will go to EVERY agency to express my discontent with their tactics. I am SOOO glad they are being shown here and on other sites for the horrible people they are...How do they sleep at night?
REPO
THIS BANK IS JUST WRONG... I PURCHASED A VEHICLE APPROXIMATELY 1 YEAR AGO, WHICH JUST HAPPENDED TO BE RECENTLY REPO'D. I ADMITT I MISSED A PAYMENT, HOWEVER THE FOLLOWING MONTH I DOUBLED THE PAYMENT I SENT TO TAKE CARE OF THE BALANCE. I AGAIN MISSED A MONTH AND AGAIN DOUBLED THE NEXT PAYMENT TO TAKE CARE OF THE DEBT. ONCE AGAIN MISSED ONE, HOWEVER DOUBLED THE NEXT TO BRING THE BALANCE CURRENT...
WITHOUT ANY NOTICE, I ANSWERED THE DOOR AFTER A "KNOCK, " JUST TO SEE THE VEHICLE ON A TOW TRUCK AND TO BE HANDED A BILL IF I WERE TO WANT THE VEHICLE BACK, AND OF COARSE THE ADDITIONAL 1, 000.00 BILL FOR THE TOW... AFTER CALLING THE BANK AND ADVISING THAT I HAD DOUBLED THE PAYMENT TO MAKE THE MATTER CURRENT, I WAS ADVSIED THAT "IT DOESNT WORK THAT WAY." SO HERE WE ARE TODAY WITH THE NEVER ENDING HARASSING CALLS TO WORK, MY HOME, ETC... WITH A SUCH A NICE GUY THREATENING TO "TAKE YOU TO COURT ON THIS MATTER..."
BE CAREFULL WHO YOU GET YOUR LOAN THROUGH...
The complaint has been investigated and resolved to the customer’s satisfaction.
Last Tuesday, 6/8/2009, Fireside had my car repoed. We then provided to Fireside proof of payments. This we got from our bank and haad it faxed to them. They then have said that because it is a mature loan they won't give the car back.
As a side note, my wife made friends with the repo guy. We talk with him and he has tried talking to Fireside and they blew him off. Now the repo guy is ticked at them and is blackballing them in the repo car industry.
Fireside Bank wants to get more money out of us on a card that was paid in full in 2008 after it was purchased in 2007, we got the title and a paper stating that our account was paid in full and 1yr later they say we owe them 498.00 thats bull, the proof of the account pay off and title was faxed to them and they keep calling us especially at work were we tell them not to call us, they are rude people I think we are going to SUE
It does happen in real life. I agree banks lose money when vehicles are repod, however in this case, due to multiple payments, large down payment, this vehicle was almost paid for. So in sense, they would only profit by taking back a vehicle, sticking the buyer will the bill as they again selling the vehicle to somone else. And as a former driver, a bill of 1, 000.00 can easily be reached when only dealing with one tow company that takes the vehicle several cities over, which is located half way up a state... You must not have anything better to do than argue with what others experience, or your scoring brownie points with your boss at this bank.
THIS DOESN'T HAPPEN IN REAL LIFE. BANKS LOSE A LOT OF MONEY WHEN THEY REPO AND NO ONE CHARGES 1, 000 REPO FEES. YOUR STORY IS FULL OF HOLES. DONT LIE JUST TO MAKE YOURSELF FEEL BETTER ABOUT YOUR SITUATION. THAT BANK DIDN'T REPO YOUR CAR UNLESS YOU WERE AT LEAST 3 PAYMENTS DOWN AND NOT COOPERATING. THAT HOW IT WORKS.
I guess a few can't read. The payments were made on time. I have the bank transfers showing it. All electronic transfers. These clowns have a history of applying it to the wrong account. I have been through this several times with them.
"My wife made friends with the repo guy."
I'm sure she did buddy, I'm sure she did.
Repo man was blown off twice that day.
Auto Loan
My husband and I purchased a Truck in July 08 and the loan was through Fireside Bank Auto. Well he lost his job and we were doing our best to make payments. They are very very rude and inconsiderate people who make you feel like a peice of you know what. They like to threaten people into giving them a payment eventhough you can not make it. They would not work with us at all. We would keep in contact w/ them and they would say okay we need a payment and them being beining rude. They would not have notes of when we called and they lie about everthing. Well, with no notice they came a had out truck repoed w/ no notice and gave us like 5 diff amounts that we would owe to get it back. It was not worth it we just let them have it. I can do with out the high intrest rate and their rude phone calls. My husband talked to a rep. asking if we could work a reasonable payment out to get it back and he said " We did you a favor we gave you the loan " his word exactly. So it goes to show you they do not give a damn about anyone. Yes, I would luv to file a lawsuit against them. For stress they caused and the hardship they caused us. b/c with out the truck my husband has no way to find a job or a way to work if he found a job. We were trying to get them to work w/ us but they wanted the money all upfront and they say " they dont work with people ". Well, I will never work with them again.
Have had an auto loan with these people since 2004. Loan was a five year loan which would of been paid off in october..however i filed for bankruptcy still keeping the car in which fire side tacked on another 3000 dollars to the price of the vehicle without any notification! So instead of it being a five year loan which is what my contract stated the say it will be another year (2010) before this car is paid in full. I still make payments in which half seem to still go towards intrest! I had refused to pay them for three months in which they added to my credit written off as a loss which im still paying for. This company is horrible. Buy the time im done paying of this ford taurus i would have paid 16, 000 for a 2000 dollar vehicle! (2002 ford taurus).
PAY YOUR BILLS AND THIS DOESN'T HAPPEN. SORRY YOU LOST YOUR JOB BUT DO THE RESPONSIBLE THING AND KEEP UP ON THE PAYMENTS OR RETURN THE TRUCK. THEY DON'T OWE YOU A NOTICE. THIS ISN'T WELFARE
Harrassment
I recently switched over from mailing my payment in by check to sending it online through my bank. They are the only creditor I have that doesn't allow direct online payments through their web site. Instead, they provide a link to Western Union in which you must pay to make a transaction. This is 2009 and you'd think that they would provide this most basic service, but considering the way I've been treated they are obviously not concerned with positive customer service.
During this transition, a couple of payments arrived a few days late. I take full responsibility because I should have allowed more time for this process. Regardless, when the last payment went TWO DAYS past the due date I began receiving calls from three different phone numbers, all from Fireside. The callers were rude and condescending. Even after explaining the situation to them, and apologizing for the delay, they kept calling. They were relentless! I asked that the calls stop but they told me that until they receive the payment they would keep calling.
I even spoke with a "manager" that told me, "you're stuck with us, so until you choose to refinance you better make your payments on time!" Nice customer service, right? I asked him if it was standard practice to harrass people two days after the due date and he said, "things have changed now." I replied, "Obviously not for the better."
If this is the way they wish to treat their customers then their customers will find another company to finance their autos. I know that I will be looking for another company right away to refinance my car. I do not tolerate this from a creditor, and no one else should either.
Avoid Fireside Bank!
The complaint has been investigated and resolved to the customer’s satisfaction.
Fireside bank will not let up. I have recieved phone calls from Fireside Bank all day. They use several different numbers, including some cell phone numbers from Mariposa county, AZ in the Phoenix area. Here is a listing of some I have collected: 602/670-2790, 632/202-5340, 480/560-0076, 925/202-4479. I know it was them because they left 16 messages on my cell phone. I have a Tracfone and I have to pay to listen to every one of my messages. Also, the collectors sounded angry, like I personally owed THEM the money and not the bank.
i was told u should never send any money to a company through western union lagit companies should have on line secure verification logo. companies they go through for payments. well known is paypal, varasign secure and others . u might want to check the varification co. also . u probably know alot about this but i had to find out the hard way. western union told me their was alot of scammers going through them for payment . even if u purchased an item and have to go through them. hope it helped
Wrongful info.
Sept.12, 2008 I paid my car note with my check. My check was returned weeks later. On Oct.22, 2008 I recd. a call from rep. Ms.Sylva at Fireside bank in reference to my current payment for Oct. I stated to her that I will pay my return check and my current payment on Oct.31. She stated I did not have to pay my returned payment check due to it was put back into my loan. I disputed this with her for another 15 minutes. I told her I do not want this to ruin my credit, she said let her confirm with her supervisor. She returned and said yes, that she was correct and the payment was put back into the loan. She stated I do not have any late fees on my acct. as of that day and I can make the current payment of $350.00 by on the 31st of Oct. I agreed. I continue to get harrassing phone calls in regards to this payment in Sept. I req. to speak to supervisor to inform them about the conversation with Ms.Sylva. I was the blame. No help! I then req. a managers number, spoke t
o her Ms.Chambers. I was still the blame. Not only was I the blame this has caused me a 2 month late payment on my credit for there wrong info. They said it will get worse if I do not pay the Sept. bill I was informed not to pay. I recd. no help but to pay from all employees and basically its my fault, being I was told inaccurate information twice.
Damage Resulting = My credit report has a bad report (2 months) late which I havent ever been late. I do not work, currently on disablility. I paid other bills off with the money she stated, now I have to come up with the money or my credit would continue to be damage because of this wrong information. (Stressful). I have been trying to keep my loan in good standards because I was trying to build my credit up from my bankruptcy. This has now damaged it.
The complaint has been investigated and resolved to the customer’s satisfaction.
My e-wife And I had A loan with Fireside Bank. My ex-wife crashed the car and insurance took care of it. Now 4 years later Fireside Bank calls me out of no where demanding money, telling me that insurance never took care of it. They are liars and scammers. Also in the divorce paperwork my ex-wife took total control of the car. I told Fireside this and they laughed at me! They call me all day, with around 6 or more from different numbers. I'm getting sick and I'm suing!
Employment
Fireside Bank laid off many employees last December 3rd, 2007. Over 350 employees with no notice. My husband found out when he was locked out of his computer with a term date. (That was on a Sunday night.) He was pulled into the manager's office saying they have dissolved his position. Which by no coincidence, they were hiring for the same position a few days later. Certain employees began to earn a high salary, the employees earning high salaries were "laid off". They paid health insurance for 3 months then we had to apply for Cobra which was $1200.00 a month. This is a horrible company to work for they say they are "for employees" does this complaint sound like the are? We were also coherced and put under great pressure into signing a severance package, for a little over $2700.00. What would you have done?
I would never be an eployee at Fireside Bank and if their management is as bad as the employment. I wouldn't waste the money to get an 18% - 24% loan. They are a rip off, and will steal you blind.
First, sorry your husband didn't have a good experience when being let go, but here is the truth: during 2007 the financial crisis hit and Fireside Bank was effected by losing millions of dollars in bad loans. So Unitrin, the company that owned Fireside, decided to close operations. The management at Fireside were given strict orders to start reducing staff on Monday. It was a sad time. The first positions to go were the collectors. Everything was streamlined to a collection center. Eventually, ALL positions were eliminated and the company is no more even though it had been in business since 1950.
Fireside Bank is not a bad company and had many great employees working there for a long time. I was there for 17 years before everything ended and I would gladly be there today. Everyone was given the same opportunity with severance packages, but they were tapered to time served.
Hopefully, things have been better in the last 14 years.
They Don't Abide by their own Arrangements
Although I have had many payment arrangements over the 5 years I paid on this high interest, over priced vehicle, they have always worked with me. Until I am at the last $750, and they have called and demanded the total amount (after I paid $17, 000) or relinquish the van. They said that my previous written agreements is more valid then their verbal phone agreement. Guess all the bad loans this company and others made is finally crashing down around them. Has them a little edgy and finally working on getting some money back. Hu? Bad company. Big ripoff
Has got to be the worst company I have ever dealt with in life. Bought a 2002 ford (yes found on the road dead) taurs as is in 2004 (was in college needed a vehicle bad) for 10, 000. Was a five year loan due to be paid off in november of 2009. I got into medical debt and had to file for bankruptcy in 2007 however i reaffirmed the vechile which was the biggest mistake i could of made in life. But to back up..within 2 years had to invest 3500 in fixing up the vehicle because transmission went out after a year and half of having, alternator, starter and breaks needed to be replaced. Couldn't trade it in because i owed more for what the car was worth and at that time no one was taking a taurus as a trade in. Upon doing my affirmation agreement and upon my bankruptcy being discharged fireside tacked on 3800 to the price of the vehicle. It's now 2010 and I'm still paying on a car thats worth 1, 900. Not to mention because they are saying I am behind they have put it on my credit as well as my dads credit that the vehicle has been written off as a loss. By the time its paid off I would of paid 19, 893 dollars for a 1, 900 vehicle. They are saying that I am 664 dollars behind and that I owe 2, 381 dollars which is absolutely absurd. Don't ever deal with this company.
They say they will not accept late payments by mail. I have sent them my late payments through the mail and everything has been fine but I read a review on a website from someone saying that they let him pay off his vehicle. He went to register the vehicle and the finance company had sold it back to the car lot. So the vehicle he just paid off was no longer his! I sure hope they have not done this to me! I am so close to paying off my truck and they just keep messing with me! I requested a payment history it took them forever to get it to me. When I got it I noticed that they want me to pay $4, 000 over the loan amount and I am paying it off a year early. It also shows on the payment history sheet that my interest is 29.9% when it was 15% when I bought it!
I hate fireside and I am glad they went under!
I just spoke with a Charles...but first I spoke with a lady, don't know her name. I am approximately 14 days late. Having a legitimate reason for being late, was told I could not mail them a check because it is their policy not to receive late checks in the mail. Lost my job due to the company closing, husband was out of work for 4 months. Went from combined income of 35 an hour to 0 is no joke. This has been a financial horrific nightmare. And for me to only be behind by 14 days is miraculous. In this economy a bank should not tell a customer that they cannot take a check. STUPID BUSINESS PRACTICE. If Fireside would join the internet age I would make it online as soon as I got my check. They make you go to a kiosk in 7/11 or use Western Union. Why they don't let people pay online is really something in this day and age. After Charles and his coworker lady got done with me this 43 year old of 3 grown children, felt like I was 9 and going to the principals office for trying to be good.
Well I mailed it...I bet they cash it!
I am really anxious to get my truck paid off!
Unprofessionalism and harassment
Today is July 13. I received a call from Fireside at 1:00 p.m. The representative ask my name then proceeded to yell at me with threats of picking up the car. As I have told Fireside, I have done my best to make payments based upon my availability of funds. My car payment is 272.52 per month the previous payment I sent was $300. I am managing the best I can to meet the minimum payment. I am disappointed that Fireside personnel would act in an unprofessional manner such as the yelling and threats that occur today. I will continue to make my payments as stated but will no longer be subject to the unprofessional communication that I have experienced such as today. The unprofessionalism has continued to trigger stress which in turns aggravates a health issue I have.
I pray some agency will deal with this to stop consumers from the unprofessionalism and harassment that is being practiced at Fireside.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is one very disorganized, Unprofessional company. I have recieved calls at my home, job and cell phone for non-payment harassment. I had called my bank to see if it was cashed, and guess what? It was cashed by FIRESIDE BANK over 3 days ago! Why am I getting harassed for a payment that was received already. Secondly I called about 1:30 in the afternoon on a tuesday and i get a message to call back during normal business hours! What gives?!?! I know somebody was there i had been getting calls from them all morning. Thirdly when one of my coworkers answered the phone, they were given my information to someone assuming it was me! Did they not ask is this John Doe?!?!?! This was rather embarrassing, as my co-worker thought I was financially irresponsible when FIRESIDE WAS WRONG! I absolutely could go on and on with reasons why you should never use this company for a loan!
Over a year ago I purchased a 2017 Satun Vue and had it financed through Fireside as they were the only bank willing to finance a 22 year old with no credit. After accepting their insanely high interest rate I made my payments on-time and in full for a whole year, offten adding another couple hundered in when I could afford to in order to pay the loan down a little. After being laid-off from work in January I called to inform them of the change and to explain that my payment would be late but they would get it. January and February went by with late, but full payments. In March, a week before my payment was due the phone calls for payments started. I now get at least 6 calls a day (every day) from various agents asking, no really it's more demanding, that I make a payment. Since I am unemployed still my bills are paid as soon as I have the money. For about 2 months I got the same agent with every call and they were understanding and let me make small payments of whatever I could in order to keep current, infact I even got a little ahead so she stopped calling, then around payment time several new agents started calling and harrasing. One even told me that they didn't care that I had no job, I shouldn't have lost it in the first place and that if I didn't pay with-in 24 hours my car would be gone. I had to borrow the money from my mom just to get this guy off my ###. I was also very embarrased by his comment about my job situation, he just assumed I was doing nothing and that I had done something to lose my job when I in-fact had no controll over it like many other people. I spoke to his mannager about this and recieved a flippant response and yet another request for a payment.
It also seems to do no good to arange a payment with them, I have had them hold my account information until a specific date for payment but never-the-less I still get multiple daily calls.
As soon as I am able I am going to refinance with another bank, I don't care if they double my rate, nothing can be as bad as Fireside's abhorent customer service.
I had purchased a 2017 Chevy trailblazer Ext (but on the Suv it says LT) in 2017...I called Firesidebank to ask them to lower my interest rate...the rep stated that they do not refinanced any loans and that I will have to just have to pay the truck off or go to another bank to get the Suv refinanced (with over 100, 000 miles cluster doesn't work, and cd player no longer play) no bank will finance me...I have filed a local complaint with my attorneys general office still waiting on a reply...
I too have the same problem with Fireside, they sold me this car and placed me in a bad loan because I am young and it was my first loan. No one explained to me that intersted is compounding daily! Yes daily. I am paying $380/month and only $80 of it applies to the principle amount. I need help to get out of this loan! Please anyone with any information email me at tashatelle@yahoo.com
Fireside took my sons car over 3 years ago and all of the sudden are calling me ( his mother) at work. up to 3 and 4 times a day. I have no idea how they got my number, I know for a fact that none of my information was on my sons loan. I made sure of that because I did not agree with the whole transaction .
My son is over 21 and I am not responsible for his debts. And I will not
call him or get involved in this since I was completely against the whole loan and car. which blew up a month after he bought it.
he got totally ripped off by the car dealer and had to let it go since he did not have funds to get it fixed.
I called FIRESIDE and they were VERY rude. and would not agree to take my number off or said they would see. I said "I am not asking I am telling you to take it off" . so we'll see if they call back, if they do call back I will file every complaint to every institution that is willing to take a complaint on banks.
Have you heard anything from the Attorney General? I also have financed with Fireside and was informed that they do not refinance loans. Interest is high & have made payments on time, had I been made aware of this situation, I would chose the lather. If you have any info on Fireside's dark business dealings please let me know. I am trying to get out of this situation of spending money on a company that does not even consider helping their customers. email me @gchance2020@yahoo.com
Under the FDCPA, consumers have several rights. It is illegal to "leave 20 messages on your answering machine in one day" as one person said... which makes me believe that person is lying. I'm sure a commercial business knows their rights, responsibilities, and the laws that govern them. What is with people these days thinking they have such a sense of entitlement?! PAY YOUR BILLS, PEOPLE! If you can't afford them, sell your car and get to walking/taking the bus/move closer to your job so you can manage to live within your means. People always have excuses as to why they can't pay their bills... There is never an excuse. Ever. Take care of your problems and make your life work.
First off, I am currently a Fireside customer and have no complaints. I actually pay more than my monthly payment of $245. I look at this way, if I pay more my principal will come down faster and I get the car paid off faster. I also have my payment set up directly through my bank so I know it comes out on a specific date and I don't have to worry about running around before a deadline. People just have to learn how to budget and live WITHIN their means and stop trying to keep up with the Jones'. Especially in a tough economy. If you lost your job, I am sorry, but a person shouldn't wallow in self-pity, pick yourself up, sign up for unemployment and actively get up and look for work. If it means going to work for a fast food restaurant then do it...people often confuse their net worth with what they are actually worth. They think a low level job is beneath them and are unwilling to stoop to that level no matter what. People were working with blinders on thinking their job was secure that they missed the warning signs and/or they ignore the fact that it wasn't going to effect them. Now faced with starting over they don't know what to do. You should always imagine and live your life like it can be taken away from you at any moment (such as a fire, flood, or other acts of God). Nothing in life is constant, it's always changing even though it appears its moving slowly. If you can't afford your car well then give it back. Worried about your credit, forget it it's already ruined from your other mounting debt. Just focus on what you can pay and pray. Besides you can't take your riches or treasures with you to Heaven the only credit you need to have is your faith and forgiveness in Jesus.
Fireside's practices are clearly a violation of the Fair Credit Practices Act thing! Have the been reported to the FTC? I'm sure their BBB report is an F-! They call constintly if you are 5 minutes late! EVERY SIBGLE DAY, Holiday's included! Today they are using a disguise phone # of "Sandra Lynn Flo" 925 area code is pleasanton on my cell! So I know it is them or an employee using a cell phone! This Sat. morning (8am) I recieved 5 calls back to back within 20 minutes! That is disgusting & can not be legal?! NEVER EVER do business w/ this bank! Nope. That reason or excuse or situation you just thought of-nope-no car or day or situation or reason is good enough! NEVER means NEVER! I will be praying w/ the other lady that someone puts a stop to them. I hope people don't do business w/ them so they are forced to close down. Good luck to everyone stuck with them. May God bless us all!
These people at Fireside Bank are just rude. My husband and i bought a car about 3 years ago paid it off and then got another one financed by Fireside. Well, we are going through some financial difficulty . They call us constantly about 20 or more messages a day on our answering machine. I call them to make arrangements but end up even more upset because they are so mean! They have actually told me to go to a church and ask for money! ? I hope they never have to go through this.
Rude workers, harassing customers
I have financed a car through Fireside Bank... The workers there are rude, they call any number they have and harass people. I gave them my boss phone number and they keep calling him and telling him that, they know that is me. My boss has told them that I do work for him but that the number is not mine.They need to be reviewed by the better business bureau. Harassing people is not right.
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