First Advantage reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about First Advantage
Welcome to our customer reviews and complaints page for First Advantage. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with First Advantage.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used First Advantage's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with First Advantage, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with First Advantage. Your feedback is an important part of our community and will help others make informed decisions.
Background check
I needed my background check updated, and all I get is the run around. I was assigned a number by First Advantage and now they say that number is not correct, yet it’s the number that they gave me. Now they tell me I need to contact my company’s HR, and when I do that I’m told that I have to go thru First Advantage to have my background check updated.
Desired outcome: I need my background check updated, I received a withhold of adjudication so there is no conviction.
Background check
My employer initiated a PreScreen background check on 12/6/2021. It has been postponed 10X now, 2 months, with a reason referring to Court delays and COVID. I’ve contacted First Advantage several times to inquire, per HR, and have spoken to several Customer Service Reps. I’ve been given Ticket Numbers and been told that the request would be submitted...
Read full review of First AdvantageFailed to correct background inquiry
This company is exactly like Experian, Transunion and Equifax...in that their sole purpose is to generate revenue selling information on people. They do so with utter disregard for the truth. The could care less about the accuracy of the information they’re selling…only how many people/companies they can sell it to! Case in point: A background check wa...
Read full review of First AdvantageIncorrect background
Long story short I missed out on over 2 months of work with overtime because this company called me a convicted felon when in fact I am not. I cleared it all up but it was not easy. I had to prove to them Than I never had any felony conviction. I did so. Then I had to wait for them to decide to fix their error. While I waited 2 month went by. Finally I went to work as a non-felon (which I was all along) only to be laid off 2 weeks later because all of the work was done. I am a union painter and when there is work you jump on it. This unprofessional company really did me an injustice. I have filed a complaint to the BBB and nothing was resolved. All I asked for was an apology, and I never once got one. Now, since I never got an apology I may file suit. I am not that kind of person but these people are real works of art.
When applying to help with a little league for my son, the report comes back with Child sex offender from 1801 and for another state. I looked up the offender, and the date of 1801 is very wrong too. Not the same social security number, not the same birthday, not the same photo, nothing about this person other then the name is the same. (The first and last name only might I add, middle initial different. ).Never lived in that state, the offender is 20 years younger then me, yet they reported it as me because apparently it is a common name, so too bad for me. Really? How irresponsible is this? Now people think I am this guy who by the way is half way across the country and currently compliant with his sex offender registry according to that states website. Seriously, get your facts strait or do not report them. Information like this can harm my work too.
they should be held liable since they are paid to sell your personal info, and should be forced to contact you to agree that the info they sell is correct 1st, we the people are each Unique beings, not a product
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