Fort Sill National Bank reviews and complaints

I was alerted by the bank about high unusual activity on the account. Geeze even the computer system realized there was unusual activity. I called my account and found out that in 1 months time there was about 30 charges from 2 companies on the account with the majority coming from one company. I immediately went to the bank and they got the fraud department on the phone. From the beginning I admitted we had an account with the company but we do not use it for anything but a monthly charge. Now I am going to back up, we filed a dispute before, earlier in the year but I was immediately dismissed then too. They are denying my claim based on the fact that I have done business with the co before. Not taking into consideration I filed a complaint earlier about this. From the minute I walked in they tried to make me feel like I was a criminal and that my grandson did the charges. We have done business with the co for years and never had a problem until this year. I take my grandson the card, he renews his subscription and then immediately takes the card off. While I am standing there. We have never ever had this type of activity for this company before. I waited what? A whole week to get the paperwork and took it to the bank to file. I called 4 days letter and even though I had written my name on ever piece of paper and signed the back of the form they made me go all the way back to sign each piece of paper. I did that. I called on the day the 10 days were up and they told me I had to wait an additional 4 days because it was business days.in the meantime, I had o way to pay my electric bill and it bumped me off my budget plan and now I have to pay an extra $130.00 a month now, on top of my bill. I called back 4 days later and they told me they denied me based on the history I had done business with the company before. Now there may have been one or two times I bought my boy something special off their site, but it was a one time purchase and not a recurring payment. The first time I disputed them I also had a charge from red box which they refunded, even though your bank denied it. Yall denied all charges. But since I had received a new card, the next couple of months I did not see any charges that were out of the way. Then all of the sudden, your site would no longer let me log in on line. Every time I tried, your bank locked me out. I work the same hours you do so it makes it almost impossible to find time to call in and get it unlocked. I was finally able to talk to someone today and even he said it had been a very log time since I had logged in and just gave me a password. I have about 30 charges on my account for microsoft xbox in one months time, and also some charges from audible and audio books that I do not even or ever have done business with. Everything, everything was denied based on the fact they said I have history with these companies. Then from then end of october, based on the charges from these companies, your bank charged me a slew of overdraft charges. Even on a 1.50 purchase (thinking I had money in the bank) you charged me 20.00. I have never had a problem with this bank until this year. I do not feel like being made to feel like a criminal. Everyone I talked to made me feel as if this was my fault and they could care less. I spoke to the supervisor of the investigator last night and she told me she would have it reviewed and it would take another 3 days. I called today to make sure yall had everything and I was told it was finished this morning and that yall denied it again. Now how could you have done a complete review that quick? So I told the girl, I want it reopened again. I was refused and was told that if I opened it again I would lose my bank card. Really? Oh bad me, treating me like a first grader. I even called microsoft xbox to find out about the charges after I filed the initial report and they told me I had no subscriptions or purchases with them in the past year. Except mine. I gave yall the case number so yall could check. I was told by a very rude young man that it did not matter because yall could not call them. I was treated very wrong, rudely and as if I were doing something wrong no matter who I talked to, except for the supervisor of the investigator who was a nice person. I worked overtime for the past two months to make sure all my bills were paid and that I had money for christmas. It was your bank that alerted me, and now that I am perusing this, I am not taken care of by my bank that I trusted. I would like my funds bank in my account. I know you are insured so this should not be a problem. I also work for a bank. I know how this goes, but I will have to say, we show a lot more concern for our customers. I have already alerted the bbb and will not be quiet about this. I have money that your bank let be taken out of my account, even after you alerted me and on top of that yall tried to get every penny you could off me. Please put my funds back.

It seems that fort sill national bank makes guarantees it cant hold up to (lies to potential new customers to get their business) I was guaranteed id get money a day early if I opened an account with direct deposit. I opened an account with direct deposit and I do not get my money a day early. These people are dishonest.

A while back we opened an account at fort sill national bank but only on the explicit understanding that they be able to handle paypal 'overdrafts' in which the paypal ach is denied an overdraft (if there are unsufficient funds) and so it will simply go on to the credit card and withdraw funds from there.
They lied to us!
Last week there was a charge from paypal that while the overdraft was rejected, they still insisted on charging us a bull$sit $20 charge that they had the gall to say was not an 'overdraft fee' - but gave it some other bs name. And the manager absolutely refused to void the charge even after bing confronted that it was in violation of the agreement made on opening the account!
On top of that they insisted that I remove my hat! Lest I be a member of a 'black hat bankrobbing gang'!
Avoid this rude and mendacious organization!

Back, in 2003 I had some checks stolen and I dealt with the local branch there in Hopemills NC, Fast Forward to this year. I had a background check ran on me and found out that there was some checks from this account that had a warrant on them. Called the court to find out and was told how to clear up. I needed a letter from the bank saying that i filled all the banks thing for a stop payment or filed that I had fraud on this account! Back in 2003 I took all my police report, witness statments, to the bank gave them to the manger of that branch. She told me it all good. Well NOW. Since it been 7 years, they cant tell me anything because the only keep there records for 7 years, and now i am stuck paying for checks i didnt write, and going to have a record because the bank cant help me because they have no records! Thank FSNB!