Frankie's Auto Sales Memphis, Tennessee reviews and complaints

Here is a picture of the 2003 Chevy Corvette that Frankies agreed to fix the passenger headlight before selling the car, and again after the sale. The Service Manager David, who doesnt have a customer service bone in his body, said he can't fix it if he can't see the problem. SEE IT NOW DAVID! REMIND ME NEVER TO HIRE YOU OR YOUR LIZARD FAMILY!

On July 18, 2012, we purchased a 2003 Chevy Corvette. The salesman Robert Gray assured that this was a very good car with no engine leaks or transmission problems.
During negotiations, he agreed to repainting the front bumper, fixing the passenger side headlight, and the front end alignment. The bumper was repainted with uneven spray, and paint drips. Someone had damaged the edge of the passenger door scraping it against concrete. Robert Gray called me and said the car looked brand new. We drove over a hundred miles to pick up the car, only to see the problems. He agreed to redo the paint and fix the damage in order to make the sale. They repaired the bad paint job and the damaged door. We picked up the car, drove it back to Jackson during a thunderstorm, and the headlight did not work! I called Robert Grayp the next morning. He said to call David the Service Manager, which I did. David the Service Manager has no customer service skills whatsoever! He just says "do you have an extended warranty?" like a pre-recorded message! I explained that the headlight was supposed to be repaired prior to the sale. We then took the car to our mechanic in Jackson, TN who discovered an oil leak in the engine timing chain cover. I called Robert Gray who advised to let their Service Department look at it, and he would take it to the top to have it repaired, of course the ink wasn't even dry on his commission check! I drove the car back to Memphis, and of course the first thing David-we take no responsibility-Service Manager says, "did you have a warranty?" So I go to Robert Gray, who I already know is the biggest chuck & jive artist, and he puts on this act of "man, that's not right, I'm on your side, I'm behind you 100%, we will fix this", so I said, ok, go fix it. Robert Gray comes back with my keys and tells me they can not find a problem with the headlight, and they will charge me for the engine repairs, according to the Sales Manager Tony, who must practice his lines with David the Service Manager "Do you have a warranty?" THE BOTTOM LINE IS THAT THIS ENGINE LEAK WAS UNDETECTED AT THE TIME OF SALE AND DELIVERY. WE WERE NOT ABLE TO PUT THE CAR ON A LIFT AND CHECK OUT THE ENGINE PRIOR. ROBERT GRAY ASSURED THE CAR WAS SOUND, AND THEN LATER SAID HE WOULD HAVE THE ENGINE FIXED. ROBERT GRAY IS A LIAR, HE AND THE ENTIRE DEALERSHIP CAN NOT BE TRUSTED, THEY WILL NOT RESPECT YOU ONCE THE CONTRACT IS SIGNED. WE LEARNED THE HARD WAY, DON'T LET THIS HAPPEN TO YOU!