GNS, Inc reviews and complaints
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i'm not sure. I didn't order anything from them
This company fraudulently charged $35.65 on my card twice! I did not order anything from them. No one answers the phone number listed of [protected]. I will be filing a complaint with the Federal Trade Commission and any other state, local, or federal entity that will listen. I'm currently on hold with my credit card company and can prove I did not give permission for this fraudulent scamming company to charge my credit card! I think that we should get together and form a class lawsuit against these crooks. They have met the right one because I will not let this go!
credit card fraud & attempted extortion
Last March (2009) my wife noticed some small strange charges on her credit card statement. After calling the credit card company to dispute the charges, we decided to close that account to avoid any more headaches. Forward to May 2009: we receive a letter in the mail from a company called GNS, Inc. stating we owe them $79.90 for something called Acai Berry...
Read full review of GNS, Inc and 8 commentsacai berry and carbs
I have place order #1127899 and I have been trying to contact the phone number [protected] and it is always busy or they either tell you to wait five minutes or 30 minutes. I do not want these products and they want to charge me an automatic charge that I did not authorized.in order for you to get your money back you need and authorization number. I also sent an email to [protected]@gobal-nutrition.com and never had any answer. Somebody needs to get these people ripping off. I want my money back.
V. Knox
The complaint has been investigated and resolved to the customer’s satisfaction.
I am being charged for products that I never received. This scam company is trying to charge me $79.90 for products that they claim to have shipped to me. I ordered their trial sample and then called to cancel any further shipments. It took me almost 30 minutes to actually reach a person to talk to and then they tried to tell me that they could not find my information. They now claim that I owe them for a shipment of their product and if I don't pay this fee they will send it to collections. I have never received the product and never received any invoice from them.
I am contacting my state Attorney General about this fraudulent scam. I recommend that all f you do the same thing. This is fraud and I will not pay them a dime. My email is tilthe2ndcoming@gmail.com if you want to contact me.
To: tilthe2ndcoming
We are sorry for the inconvenience you have experienced with us. It sounds like you were not properly taken care of and you had a problem getting through to our company. We deeply apologize for the experience you had with us and we would like to help you and offer to reship the package to you and extend your money back guarantee so you can still try the product and have time to send it back for a full refund. Please contact us again and explain your situation to us.
We hope to hear from you soon. Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely,
Supervisor at GNS
To: V.Knox
We are sorry for the bad experience with our company. Our records indicate that your account has been refunded in full on 06.20.09. Also your auto ship has been off since 03.05.09 so you will no longer receive any product from our company. If you have any more questions or concerns please don't hesitate to contact us, our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely
GNS Supervisor
V.Knox
This is just a complaint forum... it has nothing to do with your product... but I realize looking at some of the complaints here, some people didn't even get a return address or they have a hard time getting a hold of the so called company but all they got was this complaint forum on the back of the bottle they received... go figure...
Found this here:
Two dietary supplement marketers that lured consumers on the Internet with allegedly deceptive weight-loss claims and bogus "free" sample offers, and then debited their bank accounts or charged their credit cards for continuing shipments without their consent, have agreed to settle Federal Trade Commission charges that they violated federal law. With the increase in Internet marketing, the FTC staff has issued a report providing guidance for marketers to help them avoid deception in making online "negative option" offers. (With negative option marketing, a company takes a consumer's silence or failure to cancel as acceptance of the offer and permission to bill them.)
For your safety and as much as you don't want to do this... cancel the credit card and file fraudulent charges with your credit card company... because if you don't... you will be in for a long overhaul of unauthorized charges...
File charges with the Federal Trade Commission in the State you got the product.. google it
Also with the Attorney Generals office online
Hi, I strongly agree, I too have been sucked into this, Only I haven't even been sent the product yet and cannot seem to get ahold of anyone to speak with. I'm Distruat! Now what?
refund
I order two units (by mistake) of Acai Berry Edge pills in January. One order was processed Jan. 18 and the other Jan. 19. The terms were if I was unsatisfied with the order, I could return, and have it received back within 30 days from the date of purchase.
I never opened either bottle. I called the company for a return authorization number. I told them at the time I called that the advertisement was misleading. They gave me an authorization number and said I could return both. I did that. Then they charged my account 79.90 on February 9 and February 10. So I am out $159.82 for absolutely nothing. I do not have the pills--never opened either bottle, yet have been charged for them.
I have emailed them twice with no response.
The complaint has been investigated and resolved to the customer’s satisfaction.
To: Olene Taylor
We are sorry for the bad experience with our company. Our records indicate that your account has been refunded on 02.11.09. Also your auto ship has been off since 02.04.09 so you will no longer receive any product from our company. If you have any more questions or concerns please don't hesitate to contact us, our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely
GNS Supervisor
signs you up for membership without your consent
I specfically did not check yes for membership when I decided to try this. Their website must recheck it for you when you send. I just received my shippemnt with the fact in very small print at the bottom that I would be auto billed every two months and that I would also be billed another $79.80 for the remainder of my free 14 days supply, despite the fact I only have 8 days to try before that bill will be applied. ( I just received it today the 31st bill will post Nov 8th.
They are claiming that you have 14 days to try for refund...yet they also say full refund if not satisfied...so the 14 day is just to sucker you in. I thought I was getting 14 days worth of pills to try. When I called they were rude and said that I had to pay for shipping back also and needed to provide a tracking number before they will even cancel my not signed up by me membership.
This is abviously a way for them to ruse you into membership and get your money...complain to the BBB as well as put a complaint on this site if you have had the same bogus experience.
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