Go Relax Travel reviews and complaints

pero q estupido por lo menos le dan unas vacaciones a buen precio

pero imbesil te dan las vacaciones q es lo q importa a bajo precio

How I Got My Money Back - Como Consegui Que Me Regresaran Mi Dinero:
(English)
I was able to get my money back... it took about two weeks, but I got it back, because I didn't give up. I don't know if you would have the same results if you wait too long...
I quickly wrote to my credit card company online, within two or three days after having tried to make reservations, to have the charges for the "prize" removed. The Discover card rep told me to allow the company about 15 days to resolve it, and that if they didn't that I should contact my credit card again.
I also wrote to the radio station online, and the sales manager that rsponded said they only represented the travel agency and that the radio announcement says clearly that this is a promotion for a travel agency (perhaps they did say it, but I didn't hear that part, because when they mentioned it (at the end of the ad), I had already turned down the volume to call the radio to win the supposed "prize."
Well, I also wrote to the CEO of the company "Go Relax Travel" online, and this is where I got a worthwhile answer. (Go to http://gorelaxtravel.com/ and click on the tab that says “CEO Contact” across the second row of tabs near the top of the page.) The manager's assistant from the company called me and told me that the hotels were beautiful, blah blah blah. I had already written out what i planned to say, so that I would not be swayed by her comments... I simply and calmly stated that non one had told me I'd need to attend a timeshare presentation while on the vacation, and that the hotel package I was offered was supposed to be "all inclusive" (Including meals), and that later I had discovered in the information they sent that none of that was included. I told her there were many differences and inconsistencies between what they promised me on the phone and what they sent me in the written information that and that they never answered the phone when I had tried to make a reservation. I repeated that I would rather they refund my money, as what they initially represented was false.
I had to repeat this several times, as they kept trying to convince me they'd resolve everything. I remained firm, calmly repeating to them if they would please reimburse my money and stating nothing more, nothing less… and finally, the lady asked me to send the paperwork I’d just received back to her by mail and told me they would resolve the matter for me.
Sure enough, I sent them the papers, but I also included a new letter asking them to give me back my Money and explaining why I was not satisfied with what they had offered, since it was not what initially what I was offered. I sent it via certified mail, return-receipt and signature requested; so that I could have proof, just in case they came up with another lie… I did not sign any of the papers in the pacakage they had sent me, because had I signed them, that would have prevented me from receiving a reimbursement, as it would have indicated I’d accepted their contract.
About two weeks later, I received notification from my credit card company that the Go Relax Travel agency had credited my card. Victory! I think that my acting quickly allowed me to achieve my objective; by law they can’t charge you money if you cancel within 3 days of having signed a contract… and I had not signed any contract. Besides, I hadn’t even been able to make any reservations, because they never answered the phone. The important thing to do is to document everything in writing, and keep writing and demanding that they give you what they promised or reimburse you your money.
Don’t give up! They try to intimídate you by talking really fast, or they try to wrap you up with promises… remain firm and document everything and keep fighting until you get your refund. I wish you luck!
Here is the snail mail contact info for the company:
Go Relax Travel, LLC
7751 Kingspointe, Parkway Suite 107
Orlando, FL 32819
[protected]
customerservice@gorelax.net

How I Got My Money Back - Como Consegui Que Me Regresaran Mi Dinero:
(Spanish)
Yo consegui que me devolvieran mi dinero... me tomo como dos semanas, pero lo consegui porque no me di por vencida. No se si usted tendria los mismos resultados se espera mucho tiempo...
Yo rapido le escribi a mi tarjeta de credito por el internet a los dos o tres dias de haber tratado de hacer reservaciones, para que me quitaran los cargos del "premio." La representante de la tarjeta (Discover Card) me dijo que le diera a la compania de viajes 15 dias para resolverlo, y si no lo hacian que me volviera a comunicar con la tarjeta de credito.
Tambien le escribi a la estacion de radio por medio del internet, y el gerente de ventas me contesto que ellos solo representaban a la compania de viajes y que en el anuncio en la radio dicen muy claro que esto es una promocion de la agencia de viajes (quizas lo hayan dicho en la radio, pero yo no escuche esa parte, pues cuando ellos lo mencionaron (al final del anuncio), yo ha habia bajado el volumen para llamar a la radio para ganar el supuesto "premio."
Bueno, pues tambien le escribi al "CEO" (jefe) de la compania "Go Relax Travel" por el internet, y aqui fue donde recibi una respuesta que valio la pena. (Ve al http://gorelaxtravel.com/ and cliquea donde dice “CEO Contact” en la segunda linea en la parte de arriba de esa pagina.) La asistenta al gerente de la compania me llamo y me dijo que los hoteles eran bien bonitos, blah blah blah. Yo ya tenia lo que les hiba a decir escrito, para no dejarme desviar por sus comentarios... Simplemente les dije tranquilamente que nadie me habia dicho nada de tener que asistir a una presentacion de ventas de "timeshare, " y que los hoteles que me dijeron que venian incluidos en el paquete se suponian que fueran "all inclusive" (incluir comidas), y que despues descubri que recibi la informacion lei que no lo eran. Les dije que habian muchas inconsistencias, tantas diferencias, entre lo que me prometieron por telefono y lo que en realidad decia en el la informacion escrita, ademas que no me contestaban cuando llamaba a las reservaciones... Les repeti que yo prefiria que me devolvieran mi dinero, ya que lo que representaron al inicio era falso.
Se lo tuve que repetir varias veces, pues seguian tratando de convencerme que me resolverian todo. Me mantuve firme, tranquilamente repetiendo que por favor me devolvierean mi dinero y no diciendo ni nada menos ni nada mas... al final la senora me pidio que les enviara el papeleo que acababa de recibir por correo, y que ellos me resolverian la cuenta.
Efectivamente les envie el papeleo, pero tambien inclui una nueva carta pidiendo que me devolvieran mi dinero y explicando el porque no estaba satisfecha con lo que me habian ofrecido, pues no fue lo que inicialmente me ofrecieron. Todo se lo mande por correo certificado, requeriendo que ellos firmaran al recibirlo para tener mis pruebas, por si acaso me salian con otra mentira... No firme ninguno de los papeles del paquete que me habian enviado, porque si los hubiera firmado, eso hubiera impedido poder recibir mi reembolso, pues seria como aceptar su contrato.
A las dos semanas recibi notificacion de mi tarjeta de credito que la compania Go Relax Travel me habia regresado el dinero a mi tarjeta. Victoria! Creo que al actuar tan rapidamente, pude lograr mi objetivo; pues por ley no te pueden cobrar si en tres dias cancelas tu contrato firmado... y yo no habia firmado contrato. Ademas, ni siquiera habia podido hacer reservaciones, porque nunca contestaban el telefono. Lo importante es documentar todo por escrito, y seguirles escribiendo y exigiendoles que te den lo prometido o que to reembolsen tu dinero.
No te des por vencida(o). Ellos tratan de intimidarte hablando bien rapido, o tratan de envolverte con promesas... mantente firme y documenta todo y sigue luchando hasta que logres que te reembolsen. Te deseo suerte!
Aqui esta la informacion de correo, etc., para la compania:
Go Relax Travel, LLC
7751 Kingspointe, Parkway Suite 107
Orlando, FL 32819
[protected]
customerservice@gorelax.net

We all need to get a lawyer and make a lawsuit against this company. The CEO does not respond to any of the e-mails or returns calls. We should all get together a do a lawsuit with Go Relax Travel.
We need to close this business down.

I purchased what as supposed to be a week give away from a radio station (it was portrayed as an award for responding correctly to a question). Once I received the material I learned it is for time share presentations and that the package requires i sit through this presentation. Furthermore, I just learned when trying to book a vacation, that the package will not be honored unless I attend with my spouse even though I qualify financially based on my income alone. Repeated calls to the agency have not been returned.

oh really, so if is not a scam, or such a good company, why is it that I am still waiting for a response directly from the CEO since 12/21?
still waiting for my credit! fyi...I filed a complaint I won the "prize" placed on hold for about 10 mins, explained twice what I got, when I asked so what is my cost? ...there was silence, then he answered, $289.99, hmmm, I should have known better! not one gives nothing for nothing, NEVER give your bank info over the phone to ANYONE, the next day Monday, I went to work, was laid off! so I called cust service or customer no service, at [protected] to request cancellation, by law you have 30 days ( I read it at Florida webpage), the lady will not give me her name, however, told me due to circumstances she will credit $150, to fax her a letter. I did the same day. still waiting for credit! Filed complaint bbb ^ reported to Attorney general. no food for kids, since no more paycheck coming in/

This company is a rip off. They offer a so called free trip that you win off a radio station. Cost my mother in law 355 dollars. Cost my husband and I 70 dollars. We spent several hours on the phone with this agency trying to work something out. We scheduled leave off at work to go on this vacation/trip. Here it is 2days before our vacation time and still no trip. We have been dealing with them since April 30th and its June 15th. They are very rude and play games because they speak both spanish and english. They only spoke spanish with me and i do not know any spanish and when i finally got to someone that could speak english she hung up on me. My attorney has contacted them and I even wrote a letter to the CEO of the company. Still no reply not even an apology for how customer service has treated us. DO NOT USE GO RELAX TRAVEL. They are a FRAUD and a SCAM.

My wife and I won a so called free vacaction on the radio, to Punta Cana with a bonus trip to 1 of five other destinations after agreeing to pay $315.00 for a fee .They sent us the travel info., informing us that we have to go on promotional timeshare tour.After reading this, I contacted there office to explain that we were not interested in any promotion, and would like a refund.Conviently it was past the seven day refund time.We were told by an employee of go relax that we would not have to take the promotional tour and there would be no additional fees.We waited until after our second child was born, so we could take some time off and maybe go relax.When we called for reservations we were put on hold time after time, finally speaking to someone we were told about addionational cost totaling close to $400.Some free vacation .This company decieves the public through public radio.Them and the radio station should be reprimanded.After totaling the cost of airfare it was to costly .Now were out $315.00 .This is how this company makes its profit, on bait and swich tactics.

Quit yer Bichin'...Listen I also "won" this contest, paid the $300 and actually USED the trips. I spent 3 days in beautiful Luquillo PR with a gorgeous pool front room and a killer swim up bar (Hi Lina!) plus 3 months later the set me up at the Continental hotel in South Beach...Oceanfront room...and 1 year later m fiance and I got married at the Puerto Plata Sol Melia Resort ALL INLUSIVE and trust me I ate more than $300 worth of food and liquor...yes I had to sit thru a time share offer that I knew I wasnt going to buy but so what! for 3 days I partied my [censor] off and for 2 hours I sat thru a seminar that honestly if I had the money I would buy! QUIT YER [censor]IN you get what you pay for!

i had the same thing happen to me..they had a booth set up at the flea market and told me that i won a 2 trip vaction..lucky i only handed them 100 dollars cash because from all the other commets ive seen ppl scamed for over 300 dollar, but 100 dollar now a days is alot and it was my hard earned money..all i have to say is that i ever see these ppl at any flea market ever again im going to jail cause ima beat somebodies [censor] and get money money back one way or the other

The best way to have your money back is to call them and insist and send them a lot of faxes and contact BBB. After doing all these steps they finally returned all money.

I'm so glad to have not given my credit card to this fraudulent company. I called the number given & answered the question, I have being harrassed by this company for not giving them my credit card. I did file a report, but to anyone who did I suggest they report to the Better Business Bureau. They'll take care of them plus these people's business should be closed down & them sent to jail.

i called [protected] this is a tv station, they will hopefully investigate, they are to call me in reference to what they did to my father.feel free to call and add ur complaint.

I am so scared. I just supposedly won a trip today 09/09/09 and now I am terrified reading all these complaints about Go Relax Travel being a company of fraud and scam. THey already charged me money and I called to cancel. They said the manager I had spoke with was no longer there for the day and he would have to contact me. What can I do to cancel the trips and get a refund of my money? Please anyone help me!

My mom was listening to a Spanish radio station which advertised FREE vacation package if you answer correctly a trivia question. My mom called into the radio station, answered the question correctly, and was told she won a FREE trip to Cancun or Puerto Vallarta just for answering the question correctly. The radio representative gave her the information regarding the vacation deal but she would have to pay $353.98 one time activation charge. A couple of days later my mom received the welcome package from the CEO of Go Relax travel, with a 1-888 number to call him/her directly with any questions or problems. The 1-888 number is a false number, it does not exist and directs customer to [protected]. When my mom called in to schedule her vacation, the representative she talked with told her the vacation package had expired and she would need to pay an additional fee to extend the vacation plan. In addition to that fee, there is an additional $150 dollar charge per adult since the trip is meant for 2 adults only, with 2 children, not 4 adults. At this point, my mom requested to be connected with the CEO or someone in upper management to discuss the extra fees that were not disclosed to her. The representative stated, she does not know how to get in touch with anyone at Go Relax travel since the representatives do not work directly with this company. The representative said they hired by Go Relax travel to book the vacations only.

For anyone reading this message, Go Relax Travel, is a fraudulent company who takes advantage of people through false advertisement and phony vacation packages with loaded fees.
Please report this company to the Better Business Bureau, Ripe-off Reports, Bureau of Investigation in Florida and any other entity who will assist in pressing charges, prevent further business practices from this company, and bringing justice to the victims who trusted this company.

Two times after we heard about the contest that you could win different trips on the radio, we called in and they said we won. The first time I "won" I did not have the money. The second time, seveal months later, we heard this announcement on the radio and we answered and thought we won those trips. Then we were asked about one trip would only cost $ 84, 00 and we would have to pay taxes of $199.00. My wife and I very excited, we agreed to it.
When the package came in the mail, I realized that their was no air transportation and no transportation of the airport to the vacation destination involved, also you have to pay for meals.
So it turns out, we did not win anything, but were scammed in buying hotel and tickets. I am glad that more people are responding to this scam. My phone number is [protected] or e-mail: littlekinob@hotmail.com .
I am calling to have a full refund and report this to Better Business Bureau.

To me it happened the same as the other people complained; when I responded to an vacation offer they charged me 400.- for a trip supposedly free and they included a second trip. They did never mention that I had to assist a Timeshare meeting. When I complained they simply put me on hold and never answered the phone.
Ann

As conumers we should all get together and obtain an indictment against Go Relax Travel and Gran Sol Melia Resort are partners in this scam as well as all the affiliated Resorts. I am in the process of going to the federal govement and going public with this fraud.

I also got rip off by Go Relax Travel. I being trying to cancel the charge but it's impossible. This was supposed to be a free price I won after answering a question on the radio. They said I won a trip to Disneyland for 3 days two nights with 4 tickets to the park. They also said that I won The Grand Price a trip to Mexico (Can-Can) but that I needed to give them my credit card for the activation fee. I disputed the charge thru my credit card but I am having a lot of trouble because they said that I agreed to the charge. I also try to get in touch with them but they never answer the phone. So am out of $258.99. BEWARE OF GO TRAVEL RELAX they are SCAMMERS.

Yes, this company is a total fraud. If you fell victim to their fake radio station contest scam, call your credit company immediately and if its not too late you can cancel the transaction (I called within 24 hours of giving them my cc number and was able to cancel the "pending" transaction, witch was almost $100 more than what they claimed they were going to charge on the phone. Also cancel your credit card and get a new number so they can’t try to charge you again. If that fails dispute the charge for being fraudulent. Contact your local district attorney, Federal trade commission, and better business bureau and file a formal complaint. Also the radio stations need to be made aware that they are running "shady" ads and you will spread the word, to NOT to listen to that station since they allow these types of scams to be advertised. These businesses need to be shutdown for “fraudulent business practices” and there owners held accountable. They may think they can scam unknowing immigrants, but this time they tried to scam the wrong guy.

I entered a 'contest' on a Latino radio station in Puerto Rico. Mr. Jun F. Amaro answered my call and asked me a question claiming that if I answer correctly I will 'win' a vacation for 4 people, Florida, Puerto Rico or other exotic locations FREE. Mr. Amarro said I 'won' the contest but needed to pay $423.98 to 'reserve' the trip. I was hesitant because I currently live in Kansas and my husband is in the Army and we don't have the flexibility to plan a vacation. They said don't worry you will have 48 hours after we send you the package to cancel if you don't like it and 18 months to plan your vacation. When I got the package in July I found out it did not include airfare, taxes and food plus we had to sit through a 90 minute presentation on 'the benefits of vacation ownership'. I really didn't know what I had 'won' since there were so many fees. By then it was too late to cancel.
I try to make reservations in August and after several phone calls waiting for several incompetent customer service representatives trying to explain and assist me I finally make the reservations. In addition I paid 60.00 more dollars because Dec it’s the pick season. They told me that I will have to scan or fax a sign term and conditions paperwork in order for my reservation to be confirm. Every time I called to ensure that the process was completed I got a different answer (i.e., you’ll get a package online, please sign to the website and check for confirmation) However not a single representative were consistent with the answer, so I started to get concern about the truth and legitimate of this offer.
Today on Dec 9th, 09 I called again to express my concerned about the confirmation packet that they told me that I will get it in the mail. This time I called the customer service department hoping that somebody will hear my concerns and the lady who answer the call could not explain whether I will get a packet in the mail or via I mail. So she tries transfer me to the reservation department. By this time I was totally frustrated and asked to speak with the manager. Everything went wrong a lady that picked up the phone literally insult me, she asked me if I understood english and if I was able to read the paper, if I know how to access the web and that if I knew what are headphones. I told I her I didn’t appreciated the way she was talking to me and that she was rude. She went on a rage for over 3 minutes and hang up the phone after I express the inconvenience of continuously call to check after the reservations.
10 minutes later a lady Giselle called and stated she was the manager and apologiezed for the misunderstanding. She told me she was going to guide me to the process and explain more about the package. I told her my reservations were schedule for 25 -29 Dec and after so many inconvenience I was not going to risk my children holidays by attending a presentation or going thru additional inconvenience, because so far this was a whole headache and I have never being treated this way before. In additional I asked her if there additional charges and she told me I will have to pay around$ 10.00 per night for taxes. So I asked her to please cancel the reservations because so far all I was doing was paying additional charges. I found this outrageous. When I made that phone call I never imagine that this was any type of scam, since it was over the radio. BUT when this man Amarro was talking to me just like any sales person didn’t explain the fine print. Of course when you call they don’t even tell about taxes or any additional charges until they record your conversation with your credit card information. AFTER that is when they unveil the truth and that is how these companies make their profits by utilizing baits and dirty tactics to honest consumers. This company is nothing more than a scam and rips off. There are countless complaints against them. Furthermore this people utilized and target the Hispanic population, some of which may not know where to turn to complain or how to get their money back.

Respectfully,

Katherine Cintron de Monge

maybe u can garnish mr brewer's wages to get ur money back. he works for wyndham bonnet creek.

On June 4, 2010 the company informed BBB they will not reply to any more BBB complaints. Consumers who wish to file a complaint may do so online with the Florida Attorney General at www.myfloridalegal.com
or by writing to:
Office of the Attorney General
PL-01 The Capitol
Tallahassee, Florida [protected]

Also, if you won this "trip" via a radio station, by law the radio station is also liable. Contact the radio station and let them know of the situation.

Please continue to send me your name and address so that I may include you in our mailing list.

My Mother fell for the same scam, thankfully I work for a law firm and we are in the middle of investigating Go Relax Travel, LLC and filing a class action law suit. If you have been wronged by this company, Please send me your name and address so that we may send you a notice if and when this occurs. My email is sn2balwyr@gmail.com.

In the mean time I would recommend you file complaints with the BBB and with the Florida Department of State Division of Corporations.

Here is the information on this "company":

Florida Limited Liability Company
GO RELAX TRAVEL, LLC.
Filing Information
Document Number L05000066405
FEI/EIN Number [protected]
Date Filed 07/06/2005
State FL
Status ACTIVE
Effective Date 07/06/2005
Last Event LC AMENDMENT
Event Date Filed 10/16/2008
Event Effective Date NONE

Principal Address
7751 KINGSPOINTE PARKWAY, SUITE 107
ORLANDO FL 32819
Changed 10/16/2008
Mailing Address
7751 KINGSPOINTE PARKWAY, SUITE 107
ORLANDO FL 32819
Changed 10/16/2008
Registered Agent Name & Address
BREWER, KELLI M
7751 KINGSPOINTE PARKWAY, SUITE 107
ORLANDO FL 32819
Address Changed: 10/16/2008
Manager/Member Detail
Name & Address
Title MGRM
BREWER, KELLI M
7751 KINGSPOINTE PARKWAY SUITE 107
ORLANDO FL 32819

These people are dishonest at best. My wife wrote a letter to their corporate office, a very lenghty one at that to complain about our trip. Today I received a call offering me a full refund. My suspicion is that there will be a class action law suit pending very soon.

Listen I ALMOST got scammed by these idiots! I saw right away that they were full of...you know what and as soon as I Google'd them I found that they had FRAUD written all over their name. I immediately called them and canceled, of course they were not happy with the attitude I had and I let them know that they are a bunch of fakes and they were all over the internet as frauds. I told them that if they did not send my money back to me within 5 business days, I would be calling the BBB. I received my money back on my credit card the very next day...oh and I still reported them to the BBB. Im sorry you fell for these jerks, it is a shame that they are out there still doing this and the FBI nor the BBB of Florida has stopped them, ugh this is very frustrating to me and I got my money back! Good Luck to you!

DO NOT FALL FOR THESE CROOKS! GO RELAX TRAVEL IS AN AWFUL COMPANY!
My husband calls very excited to tell me that he won a family vacation to Orlando and that there are two more weekend getaways as well. He said he only paid $350 + to book this vacation and that it was a great packaged deal. Well I call to do the secretarial work...details, details, details. After holding almost 45 minutes, I get an answer from a strong accent woman who explained the package to me. We where to sit and discuss a 90 minute time share sale and that was it, they would give us 2 tickets to any park in Disney whether we bought or not. Well when I called to make the reservations they charged me a fee of $60.00 for their so called convenience fee (It was convenient for them alright!) After I paid and finished my reservation they would not tell me what hotel I would be staying at... I was not HAPPY..she said they would email me the information. Which they did, my receipt, check in-check out and where their timeshare office location is. NO HOTEL INFO! So I called back, another 45 min hold and finally someone answered only to say they could not give me the hotel info, they would let me know once I arrived at their Sales office to pick up my voucher for the hotel. Then they would let me know where it is and that it was only 5 minutes from where they where. Uhhm...NOOOOO! I am not going blind to any hotel...NOT! So I demanded to know, she was not happy but I am very demanding when it comes to things like this so she told me. We have so far paid 350.00 plus $60.00 (hotel convenience fee) We get to Florida and check in. I must say the Hotel people where very nice and friendly. It was a nice stay. But, back to GO RELAX. The next day we had to do our 90 min time share sale. It ended up being a 4 hour experience! Of course once we where their the other people they associate with asked us for our credit report. WHAT? this is the 1st I hear about a credit report no one asked if they could run it! and they best have not. So then 4 hrs later we where finally released with 2 tickets to the park. Our package was for 4 people and another family of 4 joined us. We where 8. They booked their hotel room 2 nights before and it came out to $150.00 for 4 nights! YES $150.00 for their Internet promotion sale. We ended wasting 4 hrs on a company that does not have their things together! Their customer service SUCKS! and they do not have a problem ripping people off! I share my story so that you will NOT BUY from this company. THEY ARE CROOKS and I don't see how they sleep at night! oh and as for the other two vacation weekend getaways left..there are also convenience fee's attached and it's alot more than $60.00... NEVER AGAIN !

Make complaints to the Better Business Bureau at www.bbb.org and the Florida Attorney General www.myfloridalegal.com or Office of the Attorney General PL-01 The Capitol Tallahassee, Florida [protected] Telephone: [protected] Toll Free within Florida: [protected]. Attorney General have a case on them.

Did you get the money back?

Go Relax Travel are scam artists! I consider myself to be a very smart individual and was stooped by these "people".
I supposedly won a trip for 3 days 2 nights each day with passes into Disney World in Orlando FL, Wet n Wild and 3 days 2 nights to Daytona beach with room and board paid at both locations. All for a family of 4 and could bring a 5th person under the age of 10 for free all for just $199.99. I was so excited. I am fluent in Spanish but can get very confused when someone speaking Spanish talks at 100 mile an hour...YUP that's what they did...speak 100 mile an hour to me. I spoke with one lady by the name of Judy Campos and asked her to transfer me to someone that speaks English so that I could better understand the package, she transferred me to Ceasar, who spoke Spanish and he ran the whole pitch again and again I asked him to transfer me to someone who could help me in English. He transferred me to Freddy Espitia who claimed to be the manager, he spoke to me in Spanish first then English and reassured me that I would get a vacation for 3 days and 2 nights into Disney World in FL and Wet n Wild and 3 days 2 nights and Daytona beach for me and 3 other people and a 5th (10 yrs or younger) for free with hotel accommodations and transportation, all I would have to do is get there.
A couple of days later I got online a googled them and lo' and behold there they are... "SCAM/FRAUDULENT" ALL over the net! I was so pissed off at myself because I always google things and this time I didn't. Lucky later that day I receive the "verification certificate" and it said to sign and return it within 48 hours if all the information is correct. Well it wasn't it stated only 2 ONE day passes into Disney World OR 4 ONE day passes into Wet n Wild and 3 days 2 night in Daytona Beach...I was hot and immediately called them and asked to speak with someone who spoke English. I was told that no one that spoke English was available I stated to them in Spanish that I was mislead and wanted a refund and they said that the manager Freddy Espitia would return my call the next day. He did this morning, and I explained to him that I was mislead and wanted a refund. And they pulled out the recorded conversation and you can clearly hear that he was speaking super fast and can't understand all that was said, I asked him to play the English part of the conversation...and he said they don't record English ONLY SPANISH! He also insisted that I did'nt speak to him in English...we argued back and forth about that. Eventually I told him to speak to me in English only and that I wanted a refund and I was in my legal 30 days right to cancel and I want my money back. He was rude and said that I would have to write a letter requesting cancellation and a refund, and within 1-25 days I would receive my money back. I have done so, I mailed them a hand written and typed letter in English AND Spanish requesting a refund and cancellation along with a copy of the UNSIGNED "verification certificate".
They cant use the excuse that I have to cancel within 7 days..it's been only 4 the charge to my credit card was done on 3/4/10 or 3/5/10 and I have canceled and requested a refund today 3/8/10 and ALL the paper work including theirs is dated and post marked within the 7 days. Along with their "request cancellation and refund procedure" I have called my credit card company canceled my credit card and filed an UNAUTHORIZED CHARGE and they too will investigate the charge...and it so happens to be the ATTORNEY GENERAL that will do the investigation! So I'm very confident that I will get ALL my money back! They messed with the wrong person! And for all of you that have been scammed, I am truly sorry, don't stop till you get your money back, if it's not too late for you.

My Mother fell for the same scam, thankfully I work for a law firm and we are in the middle of investigating Go Relax Travel, LLC and filing a class action law suit. If you have been wronged by this company, Please send me your name and address so that we may send you a notice if and when this occurs. My email is sn2balwyr@gmail.com.

On June 4, 2010 the company informed BBB they will not reply to any more BBB complaints. Consumers who wish to file a complaint may do so online with the Florida Attorney General at www.myfloridalegal.com
or by writing to:
Office of the Attorney General
PL-01 The Capitol
Tallahassee, Florida [protected].

Here is the information on this "company":

Florida Limited Liability Company
GO RELAX TRAVEL, LLC.
Filing Information
Document Number L05000066405
FEI/EIN Number [protected]
Date Filed 07/06/2005
State FL
Status ACTIVE
Effective Date 07/06/2005
Last Event LC AMENDMENT
Event Date Filed 10/16/2008
Event Effective Date NONE

Principal Address
7751 KINGSPOINTE PARKWAY, SUITE 107
ORLANDO FL 32819
Changed 10/16/2008
Mailing Address
7751 KINGSPOINTE PARKWAY, SUITE 107
ORLANDO FL 32819
Changed 10/16/2008
Registered Agent Name & Address
BREWER, KELLI M
7751 KINGSPOINTE PARKWAY, SUITE 107
ORLANDO FL 32819
Address Changed: 10/16/2008
Manager/Member Detail
Name & Address
Title MGRM
BREWER, KELLI M
7751 KINGSPOINTE PARKWAY SUITE 107
ORLANDO FL 32819

Guys if you are interested in setting up a class action against Go Relax travel. Please let it be known. I am about to go find me a lawyer to get a class action against this practice. I will be checking up on here, if anyone interested. I had an arguement with these folks. I received a welcome package kit cert. # 72407 stating that I have 18months to complete my travel. The whole scam was confusing as well, because it was suppose to be a, you are a winner, Instead they rackup the fees. I've called today, 21 Jun 2010, To request for an extention. Their excuse is that it's expired 15th Jun 2010. They are also trying to use the recording as a means to back up their claim. Well, what they fail to see, is that in the recording I stated that it was confusing. They are trying to charge me an extra 99.00 to extend it. They are not getting a penny from me no more. I will find me a lawyer that is willing to get a class action started against Go Relax.

Make complaints to the Better Business Bureau at www.bbb.org and the Florida Attorney General www.myfloridalegal.com or Office of the Attorney General PL-01 The Capitol Tallahassee, Florida [protected] Telephone: [protected] Toll Free within Florida: [protected]. Attorney General have a case on them.

Posted: 2010-05-03 by Michelle Pimentel

I GOT RIPPED OFF...

Complaint Rating:
Company information:
gorelaxtravel
Boston, Massachusetts
United States

I fell into this so call free vacation... which cost me a total of 399.00! obviously not so free, , When I purchase this package to Punta Cana it was suppose to included meals, beverage and transportation. I was suppose to take this trip the following month for my honeymoon, my wedding date took place in August! To complicate things even more my house burns down and I lost everything! obviously financially I would not be able to take this trip. I called months later to make reservations on for this package. When I called they told me that meals, beverage, transportation is not included, and even said I would need to pay for sales tax on the rm.. OUTRAGED I told the guy I no longer was interested in keeping this package, and wanted my money back! he told me they don't do refunds, after I told him I was'nt gonna spend extra cash on this package! and insisted on getting my money back! he put me on hold for a very long time and said a manager would get back to me! no one got back to me, So fustrated I attempted to call them several times everytime I WAS PUT ON HOLD AND EVEN HUNG UP ON...URGH, , months have went by nothing has been ressolve! I just called them again about my refund and was told my package expired and they need me to give them a extra 210.00 to extend my package! WOW I can't believe these ppls, I feel like they intentionately kept me up in the " air until my package expired" and the nerve of this lady to tell me why let your package expire that's your fault! she says to me you had 18 months u shold have took the trip! LMAO, , I tell her you gonna pay for it my funds weren't available for a trip! I try to reserve when the package was still good! even if it was a couple of months later, but after realizing the real details to your package I try to cancel it and get my refund! but you ppls refuse to give me my refund! and even kept me in the limbo for months with no solution! Now you wanna bring up the expiration date! UNBELIEVABLE, , I finally decided to put a claim with BBB, and attorney general too! I only wish I would have done this sooner! Instead of assuming they are companies who actually care about there consumers! PLEASE IF ANYONE HAS A SIMILIAR CASE & actually got something resolve, , cause of how much time has went by...please do tell me what I can do next! not gonna give up & we should def bring these CROOKS DOWN!

My mother got ripped off by these people as well. She called the radio station and answered a question and was told she had won a trip to P.R., Vegas and the last one was Open. Airfare, Hotel and Meals were included. They told her she had to pay a fee of $389.99 to get the trips. She did. Yesterday she asked me to call and find out about making reservations and I was told that the only thing she had won was a hotel stay and nothing more. I got on google and researched GoRelaxTravel and found this site. After reading all these complaints, I realized my mother had been ripped off. I proceded to email the CEO of GoRelaxTravel and within an hour I received a call from him. He first started by telling me that he would look into it himself but most likely my mom was wrong and they were right. I asked about the recorded conversation and he said he would find it and play it for me. He did about 20 mins later he called and said he had the recorded conversation. The very first thing on the recording was a gentleman asking my mother for her credit card information. After he got it he went on speaking really fast that I was having a problem keeping up. I asked the CEO why were they asking for credit card information first without explaining anything to her and he told me that they had explained that to her before and that the recording was to verify what she had won. I asked why wasn't the whole conversation was recorded and he said he didn't have time to do that with everyone and that by law he didn't have to. He said the recording was about 5 min long but my mother said she was on the phone with them for about 20 minutes. I also asked him how do I know if that recording had not been tampered with and that if I could get a copy to get it analyzed to make sure it wasn't tampered with and he refused. He told me that I had to take his word for it. I told him I did not agree and that his company practices were deceiving and that's when he started to get nasty. He said his people do what he tells them to do and if I was calling them crooks then I was calling him one too. I told him that if the shoe fits, wear it. He starting using the f word and told me quote "Do you think that the $400.00 f*****g dollars we took from your mother is going to make me rich? I'm not going to refund her any money". I answered by saying, you multiply that by a few hundreds or thousands and yes it will make you rich. I told him I would report him to the BBB and contact the Attorney General and he laughed and said go ahead I don't care. All they're gonna do is knock down my ratings and they've done that already. At this time I called him a crook and he hung up on me. Anyways I doubt my mom will get her money. Hopefully she learned from this experience and I hope other people learn as well. By the way he also stated that his company mostly deals with the hispanic population. This is the [censored]'s supposed direct number [protected]. At least that's what he told me on the first conversation and that's the number he called me from.

They did the same thing to my mother took $400.00 right out of her account never told her about the timeshare and charge an additional $60.00 to reserve. they ripped her off and when you call it is so rude they laugh right in your face. what a major scam be very very careful! Especially the elderly!

On Saturday Jan. 9, 2010 I supposably won a trip to "The Bahamas". I was told that everything was included in this vacation package. (Air fare, hotel, transportation, breakfast etc. ) When I received the letter in the mail a contract book was included that was written in English. None of the above was written except for the hotel. What gets to me the most, is that this Latino radio station EXITOS 93.9 allows this company to get away lying to the people. The representatives lied to me. They must of thought I was someone dumb who didn't speak English and didn't know my rights. I tried calling Go Relax Travel and they told me I had to write a written letter stating that I wanted to cancel my trip and get my money back. I even took the time to drive to the radio station in Burbank, CA to try and talk to someone, but they turned me away. EXITOS said they had nothing to do with my win, and that I had to call Go Relax Travel to handle the matter. This company is committing FRAUD and needs to stop robbing people of their money.