Griffith Oil Company reviews and complaints

We have been a customer for years. With their service plan you are supposed to have an annual check and then some service calls covered. Originally the tech who services this area would call and make arrangements to come out for an annual system check. Well that ended about 2 years ago and now you have to go through several parties to get that annual check and it is a hassle. When the price of oil was going up they had no problem raising the price but when the prices came down you had to call and get price comparisons in order to get a lower price, but if you assumed they were honest you would think they would lower it appropriately but when I called they dropped their price by over a $1.00/gal. They had been overcharging and were perfectly happy to do so unless you challenged them. We decided oil was way too expensive and got rid of our oil system and did not realize that they had renewed the service agreement. So we called to cancel and they told us it was too late and we had to pay the full year even though we no longer have oil. There is no variance from their position. We are stuck with paying for a service that can not be utilized.

My central air conditioner condensor coil pan began to leak condensate and Griffith Oil Co sent the regular technician who maintains the oil furnace each year. He said I should have a complete unit installed instead of attempting to replace the condensor condensate pan. He said I would be entitled to a Federal Tax Refund amounting to 30 Per Cent of the install cost. A salesman then came the next day and setup an install of a Trane XR15 outside unit and complete inside unit consisting of a new coil and pan along with condensate plumbing to a condensate pump. The total cost was $4224 and he said I could get a tax break since the Trane XR15 is very efficient. Griffith oil now tells me I would have had to have the entire system replaced including my very effient oil burner and blower fan to receive that tax break. I figured I would receive perhaps $250 to $300 back on my taxes which would buy a tank of oil this winter. After they told me on the phone that I am not entitled to the tax break, I began looking around for another oil company which is closer such as Carroll BP just a couple of miles away who also do plumbing etc. if needed. By the way, I paid off the $4224 in less than 5 months to close my account.