Home Shield Pest Control reviews and complaints

On August 16th Home Shield showed up at my door stating that they had been spraying in the area and asked if we needed any services. We in fact were having issues with ants, like many other of my neighbors, so I agreed to stand and talk to them about what services they had to offer. At the end of the conversation I told the rep, "go ahead and come back on the 1st, and we will start service then." He followed with "we offer a delayed payment option, so you can start your service now, and we will bill you later." (Shame on me for falling to it.) He wrote on the contract "bill them on the first" so I had them come out and do the initial service that day, and low and behold, by the end of the day they had charged my card for the service. (embarrassing as it may be, we didn't have the money at the time to be charged, so it totally screwed us over.) I called them the very next morning to cancel my future services. I called and I called and I called! Any time some one would pick up the phone it was the secretary at the office who sounded like a 16 year old girl. I informed her every time I called that morning through the afternoon that I wanted to cancel any further services, and the only info I could get out of her was " He is unavailable right now but Ill have the manager call you by the end of the day, he is very busy." I didn't receive a phone call until after the close of the business day (and since I missed the call I couldn't even call back.) The manager left a message on my phone that sounded something like this "Thank you for calling Home Shield, Im sorry it took so long to get back with you, but we value your business, if there is anything else I can help you with, please call back during regular business hours." This man had NO idea why he was returning my call, and made no mention to my account or anything about why I had been calling all day. I called back the same night and left a detailed message that I in fact wanted to cancel, and that I would no longer be needing their services. I left my name, account number, address, and phone number. I called back the next morning, left another message, and never heard back from them again. I sent an email out just to cover myself, and still received no response. So now over a month later, (were in September now) Home Shield shows up at my door for my follow up service. I explained the agent that I had canceled my service, and he stated that this was part of the initial service. So, being naive again, I let him spray believing what he had said was true and signed. That night I was charged ANOTHER fee of 99.00. It didn't post right away, so as I logged on to my account this morning (3rd of October) there the charge sits! I called right away only to get the answering machine once again, so I let yet another detailed message about how I had canceled previously, and that I needed to speak to the manager right away. I then sent out another email. I continued to call back several times before getting in contact with another secretary. (Do you see where this is going yet?) I told her that I wanted to speak to the manager and she stated " He is unavailable." Of corse he is, so I said "I'll hold, he's always unavailable!" She then said "He isn't in the office right now, but if you let me know what this is about Ill have him return your call by the end of the day." So, yet again I went into detail about why I was calling, why I was annoyed, and what I wanted in return. This sparked an argument of corse, but ended with her saying in a round about way, that "we never received any documentation or messages from you that you wanted to cancel your contract." She also read me notes they had made that said something about how the manager had in fact talked to me and offered me a discount on my next service and so on. I've NEVER talked to this man! The messages in their computers are pure crap! CYA for them to come back and say "oh, we talked to you and never heard back from you." Try explaining this to some one when you are about to explode with anger. She also said " if you go re-read your contract it will state that you can cancel at any time, however, you will owe the initial service charge of 250.00, and ma'am since you've paid 50 of that, you only owe us 200.00 if you still want to cancel." This is exactly word for word how the contract reads...You, the customer, may cancel this transaction anytime prior to the third business day after the date of this transaction by giving written notice of cancellation to HomeShield Pest Control. If for any reason, at any time, the contract is cancelled before it's completion, and the initial service has been completed, customer agrees to pay the full initial service charge of 250.00. Upon completion of this agreement treatments will continue at the same frequency until canceled by the customer." Now he is where the contract gets interesting. The initial service was completed before I called in the 72 hour time frame... however, since I was charged the same day of the treatment, I technically owe them nothing. Here is why, on the line that says "Initial Service Charge" the sales rep CROSSED OUT the 250.00 and wrote in 50.00 changing the "Initial Service Charge" to 50.00 not 250.00. They voided the contract when they did that. This company is dishonest, rude, and will do everything in their power to turn the tables on you. They make false notes so they can have it appear like you are the one at fault. They refuse to follow their own contracts and agreements, and have horrible customer service. I would recommend you stay as far away from them as possible!

Just like all the other fly by night pest control companies Home Shield sold out. The owners are such cowards that they couldnt even tell us. They sold the company to Terminix and they were waiting for us Today telling us whats going on. All the hard woek and dedication and they couldnt even tell us themselves. I will never work for a mormon owned company again, they are a bunch of crooked thieves who only look out for themselves. Greg the owner was not man enough to let us know. Coward thanks for nothing.