HTTP-Tunnel Corporation reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about HTTP-Tunnel Corporation
Welcome to our customer reviews and complaints page for HTTP-Tunnel Corporation. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HTTP-Tunnel Corporation.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HTTP-Tunnel Corporation's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with HTTP-Tunnel Corporation, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with HTTP-Tunnel Corporation. Your feedback is an important part of our community and will help others make informed decisions.
Horrific technical support
Right after I posted my complaint on Complaints.com, I have received the following email from HTTP-Tunnell Corporation technical support. This is a perfect example of companies hiring teenagers to harrass people. DO NOT DEAL WITH HTTP-Tunnel Corporation. Judge yourself:
"Hi,
Well you have only confirmed what I had suspected. Your purchase was for nuisance purposes only. You wanted a platform to pontificate. I am sure you really did want me to say something rude. But when I did not oblige you, you became more abrasive. As I have said before. I have assisted countless people to get connected. I have spent days, even weeks, 80-100 combind emails. I know that I provide superior support. Nothing that you can post will ever change the facts.
The facts are you just wanted to antagonize me into saying something so you could post it on the internet. I did not oblige you, so now you are having a tantrum. Your unsophisticated behavior will also be viewed at the site you posted your compliant. Your assertions are baseless. Hopefully peolpe will read your post and email me and I can provide them with examples of your correspondence for comparission.
Have a nice life.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
During my interaction with their tech support person, William Boley, I have received a few emails from him. Here are some excerpts. The overall experience was very bad, rude and obnoxious support. Stay away from these people.
"Hi,
Please cancel your account and request a refund.
This issue is CLOSED.
William"
"You are havinig some type of network problem because the same email from your location is being sent multiple times.
I will not spend any more time on this issue. Cancel your account request a refund.
THIS ISSUE IS OFFICIALLY CLOSED.
William"
"I can not solve your problem. So the only recourse is for you to cancel your account and ask for a refund.
You are having problems on your end. I have said this over and over. Even when you send an email it gets sent multiple times. HTTPTunnel is not having any problems.You have local machine or network issues. I have said as much. If I can not solve the problem then what do you expect me to do? I do not have access to the local machine nor can I trouble shoot your network. My duties are to get you to connect to and through the servers and then offer optimizations suggestions. I have done all this and you are still experiencing problems.
As to the customer base. I can give you literally hundreds of email addresses of Members who are positively GIDDY because I was able to get them to connect. You just do not seem to want to take any responsibility to solving your issue. You give vague and incomplete replies to my requests for trouble-shooting procedures. Do you expect me to define through osmosis the errors of your machine or network. I have done all that I can. I can no do more. I will see to it that your account is cancelled and the your receive a refund for the unused portion of your subscription.
The complaint has been investigated and resolved to the customer’s satisfaction.
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