Hutch reviews and complaints

Sub – Non Receiving NOC from Hutch Phone No- [protected]

Dear Sir

I Arindom Kundu like to draw attention of false legitimate by Hutch Phone. Year back I took Hutch No – [protected](Relation Ship No 0 1.[protected]) from Nazafgarh area Delhi, but from very first month I was facing billing problem. Never the lace I never got bill on time. But as a good citizen of India I make call at customer care and made the payment. Some time it also happened I got two bills at a time. For this reason I frustrated and I think for closed down the number.

I had closed down the number on March end by calling at customer care, then in return they confirmed me we are sending one form for disconnection. That form I have not recd till date. And due to non payment of bill for the month of Feb and March 07 my phone get disconnect.

On 29/8/07 I have call from Okhla Police station from Mr. Rajbir Singh
(Phone No- 011-[protected]) a complaint has launched for forgery under section
402, 420, and Other section of Indian penal –(FIR NO – 406/07)which I don’t remember filled by M/S HETL Okhla and the lawyer for this case is Mr. R.K BINDAL of Tis Hazari Court (Room No- 3).

I have the lawyer Phone No from Mr.Rajbir Singh(Sub Inspector). When I contact
Mr. Bindal he asked me to go any HUTCH SHOP and make the full and final payment by negotiate with the HUTCH EXECTIVE , as Mr. Bindal confirmed the unbilled amount is 2100 Rs. When I visit the Hutch Shop and asked for unbilled amount the confirmed me the amount is 1789/ Rs. only

After that I visit same day at JMD Tower Gurgaon –Haryana, I made the full and final payment of 1000/- by credit card (Receipt No – 0070708R0001139), and for same I had informed the Okhla police staion and Lawyer Mr. Bindra by providing the receipt no, I made the payment by 1:20Pm, as Mr. Rajbir Singh asked for payment by 4 O’Clock else he will send the file to court after 4pm same day.

Mr. Bindal Confirmed me on phone I will send the NOC in 2-3 days time, with the cheque of SECURITY Money. I made several call to Bindra to have the Courier details, every time he informed , give me 5 mins I am informing you, though it is only 6days as I smelling of forgery from MR. Bindal, as because when try to contact him on 3rd Sept 07
I am having information “this number is not in Service”

Please help me in getting NOC AND SECURITY MONEY for Hutch No – [protected] .

Looking for an early settlement, as I have seen your channel has short this type of matter in quick succession.

My New Phone No- [protected] ; 011-[protected]
Email – ID- arindom_kundu77@rediffmail.com

Thanks & Regards

Arindom Kundu

Hello,

My name is hukam singh.I had got a hutch postpaid connection from vodafone store.After actived the number, i got a massage, get email, wallpapers, ringtones, and chating free.That's why i used internet.But when i got my bill, i saw there is added internet charges, so i did not pay bill.After some time i received a call from a lawyer.He said to me that you would have to pay your bill amount.I told him all thing, which happened with me.My bill was almost 2600.00 Rs..Lawyer told me, you pay just 2000.00 Rs. then i would disconnect your number.then i paid 2000.00 Rs. and told him i have paid 2000.00 Rs..After some time i called to that lawyer and told him, have you disconnected my number.He told me, yes.But yesterday i got the bill again from vodafone.But my number was disconnected That's why i will not pay the bill.Pls tell me what is the proseccer to cencel the bill.My number was [protected]

I am unable to make outbound calls from my area after 1800 hrs. I keep getting the message "network busy". I have called up the customer support, who have informed me that there is a network congestion in my area and that it would take 4 months for them to rectify the concern! I was assured callbacks which was not done, and from my interactions with the "customer care" team, i firmly believe that all conversations are not documented properly. 4 months is a ridiculous TAT.

no network coverage,nomessage offer

This has been happening with me as well.. i just get network busy and most of the times either there is cross connection or there is a connection but noone is able to hear from either side, plus you get charged for the call.

Their service quality is getting pathetic...

I am thinking of changing all my connections...

The hutch service and the customer care for the hutch is very very bad and worst as per my experience... I have applied a hutch post paid connection on june 1 only and i got the connection... Now they have unregistered my connection saying that i need to submit address proof, i have already submitted all the docs... And again i have submitted the address proof... But till now i didn't get any updates...

I am trying to call hutch customer care since long time... One person will pickup the phone and ask all my details and tell that he will transfer the phone to some other concerned person there... But no response will be there after transferring the phone... This was happened many times... I dont know why this is happening... I just irritated with the customer care and hutch... The service is not at all good... I just wanted to close my connection...

I am using prepaid hutch connection. I had opted for DND service on the Hutch Site. Inspite of that i receive promotional calls from all sorts of banks during my working hours, which is very disturbing.

Is there any toll free no. for Prepaid where i can talk to Customer Service Exe. & lounge my complaint.

I am using prepaid hutch connection. GPRS was enabled for which I haven't asked at all. And my account balance began to reduce. When I inquired the Hutch customer care about this they were saying that since I am accessing net this happened. But i didn't use GPRS.

Later I asked them to deactivate it and i too did the procedure what they said for deactivating GPRS. Within 24hrs it has to be deactivated. But nothing happened. Its almost 3 days... Now also my balance is getting reduced.

Finally I got irritated and have switched off my mobile. Even if I switch on my mobile balance is getting deducted.

They are not responding properly.

I wanted to use internet on my blackberry vodafone so i call up hutch customer care and they tell me to callup blackberry dept . When i call them up they tell me yes definitely internet will work on your phone but callup customer care again and activate hutch access first.

I call customer care at hutch and they tell me yes definitely hutch access will work on your prepaid card even if you are using blackberry vodafone.

so i activate the service by typing act ha199(info given by them) and i receive a msg you dont have minimum balance, so the next day i refill for 500 and i activate the service(199 get deducted from my account). After many tries i am not able to surf so i call them up again for help and guess what they tell me.

NO SIR HUTCH ACCESS WILL NOT WORK ON YOUR BLACKBERRY DEVICE YOU WILL HAVE TO SWITCH TO POST PAID.

Next day i call up customer care to ask for a refund of 199 as the service was of no use to me and i had only activated it because the customer service people had told me that it would work.

THEY HAD GIVEN ME WRONG INFORMATION - Not only was i told that i will not get a refund i was also told rudely that i had never ever contacted customer care before this and that i was a liar and i would get no refund.

I also made a complaint about this customer care person at hutch center.

Mr Bhatt at Hutch is the worst customer service person i have come across in my entire life.

I will also make complaint about this to telecom authorities as this is a really weird way of cheating customers.

Regards,
AHT

I have taken a student hutch connection two months before and as per the offer I have to get full talk time and 4000 national sms on all recharges of 350 and above. I recharged for an amount of 350 on December 5th 2006. I got only 150 talk time.

They registered my complaint on 10 th December. After that I called customer care two to three times per day. Whenever I am calling they are telling to please wait for one day. I am hearing the same for the past 15 days. They are not even giving any explanation. I think the customer care people are attending the call for their enjoyment and they are not at all bothered about the customers.

I don't know now what to do with this kind of customer care. They are cheating the customers.

A copy of email to Hutch:

Myself Chandrashekhar D. Nirwan. Before somedays I brought the 'Hutch Service' for my Celluler Phone. As per that plan I got Rs 250/- talk time for 9 months validity.According to that plan your 'Dealer' charged me Rs 450/- but,when I contacted to your "Customer Care Executive", according to them that plan is at cost of Rs 350/- (Actual price). So i think that, your dealer charged me 100/- Rs. more. Thats why now I am in loss of 100/- Rs. So as I mentioned in above subject I want to make Complaint against that your dealer. As I think that now its your duty that you must do some action against that Dealer. I hope you will definitely do some proper action against him & I will get my money back with proper procedure.

I have that much of proof against that Dealer that he did fraud. So I wish, first you do some action against him as early as possible otherwise I'll do some legal actions personally against him & his Superior. I mention below all the information of that Dealer.

Thank You.

DEALER NAME :- Appaswami Mobile Galary & Daily needs.
Address :- Darvha Road, At post- Lohara, Dist.- Yavatmal.(M.S.)

I'm very disappointed with Hutch service which is becoming bad to worst day by day. Recently I made a call to Hutch customer service because I was being charged Re 1 per sms which was supposed to be 1 paisa per sms. Before calling them I sent an sms 'MYPLAN' to 121 to check my plan detail and it was showing 1 paisa per sms only but I was being charged Re 1 per sms. When I called the customer care department, first one rep received the call and I asked him few questions which he was not aware of like why I'm charged Re 1 and so on, so he said he will transfer the call to his team leader and he transferred it then the call got disconnected. Then again I called, this time another rep by the name Shiva received my call and he was very bad in communication, he was unable to speak proper English and at all when he was unable to explain me or talk to me properly I said him to transfer my call to a team leader and he transferred the call to his team leader and there was a ringer tone and no one received the call and the call got disconnected. Again I called customer care department and this time fortunately it was Shiva again, so I said him that no one was receiving the call and make sure that someone receives my call before transferring, talk to the supervisors or team leader that you are transferring the call and then transfer but this time also no one received my call after he transferred and the call got disconnected. Again I gave a call and said that I want to speak to a manager and repeated the same story with the third rep and I asked him his manager's name but to my surprise he first said that he cannot tell the name of his manager. Then he said he doesn't know his manager's name and he will check and tell me and he placed my call on hold for 7 minutes and later disconnected my call. Then again I called customer care and rep this time transferred the call to the team leader and he noted my complaint and he said I will be getting a call back within 3 hours but it's about a week but I dint receive any call from them. And when I'm trying to call customer care on 111 and when in IVR it says press 9 to talk with customer representative and when I'm doing that it's taking me to the main menu again. Now I don't even have facility to contact customer care department also. This is how HUTCH treat its customers. It's a very very very pathetic experience.

Thanks & Regards,

Siraj

As i have been using airtel connection from last four yrs.once one of the scheme was started by hutch if one having airtel post paid connection, will be providing two post paid connections free, as i was using airtel post paid connection one of my partner also wants to use it but he didn't told me and taken one new connection on my name without my knowledge. When the first bill arrives at my home i am in a complete shock when i am not using hutch connection so how can i received the bill. When i told my partner about his he told me he has taken that connection on my name, as he was paying his bill on time there was not a problem at all. One day when bill reaches near around 6,400.he ran away and now i am in a trouble because the connection was on my name. As once a call has come from hutch that i have due amount. I told them whole story but apart from this they have send court notice.

Beware!

Negative residence verification report was given to Hutch without even visiting my place and I have sufficient evidence to prove my contention. My outgoing calls were blocked on the basis of this report. I would like to have a proof from Hutch that executive had visited my place and

Either the address provided by me on application form was found to be incorrect, or The address was correct but there was some convincing proof with the verifying executive that I did not reside at that place, or

The executive had visited my place of residence and had found it locked (because there were at least 3 of my family members available throughout the day) and had got it confirmed from my neighbors or from the records of my society that I had given the incorrect address and having found my residence locked whether the executive had contacted me on my alternate telephone number provided by me in my application form.

Hutch gives its customers caller tunes telling them its free. This is done even without the knowledge of the customer. After a month the hutch starts charging the customers with 30 Rs for caller tune. This is nothing but extortion. I have spoke to Hutch care 4 times. Following are the list of Executives I spoke to:

1. Renuka
2. Shioab
3. Ragavendra
4. Savitha
5. Feroh.

None of them where able to rectify my problem. I have asked them to reactivate the caller tune the moment i knew the tune is activated for me. Its still not done!

Hi!

I am Meena Mehta from New Delhi. I purchased a connection from hutch on behalf of one of my friend who is working in Sparsh BPO (franchisee of hutch), Gurgaon. When i purchased this connection then their executive misguide me that if you purchase one connection one connection is free for your spouse and you have 500 minute talktime and 200 sms free in this corporate connection plan of 199.

When we received bill on 2 July it was separate bill for two connections then i had a talk with executive but he denied his statement. In this case on 10 July i submitted application for deactivation on 10th July to their Hutch shop, sector-22, dwarka, new delhi.

I checked on 16th July and the connection was activate then so many times i remind this to customer care department and all the times they assure me to disconnect this but negative result always. Now on 10th August i received a bill for my connection Rs.629.00 showing last date 21th August and also after due date amount 729.00

Kindly suggest me what can i do in this case smb! Your early reply will be highly appreciated in this regard.

Thanks & Regards,
MEENA MEHTA.

Self, a Hutch Cell Phone Customer with Phone No.[protected] is waiting for the last 2 months for my monthly bills and I have approached the Customer care service for at least 04 times this month. Last month I tried for more than seven times. But. alas! no bills... very funny no? Every time your customer care executive assures of sending a duplicate bill. Neither I get any duplicate, triplicate or any quadruplicate bill. I think there is no link between the customer care executive booked complaints and the hutch service or the executives only pay lip services to its customers instead of any care or the real management on the part of hutch is in vein. Some of my complaints I have noted are [protected] dated 10/05/07, [protected] dated 11/05/07, [protected] dated 28/05/07, [protected] dated 02/06/07 and finally on [protected] dated 05/06/07. On the last complaint your executive assured me to send my bill on my e-mail address i.e. css_tamanna@yahoo.com, but till date i.e. as on 07.06.07 I found no bill on my site. Alas! it takes weeks to send just a mail though computer! Then what about manual care. Perhaps you mean it that hutch never cares its customers, rather customers should care of the hutch itself. So it is called customer care. If it is so, then I am deciding to close my connection very shortly and discourage all my friends about it or else i would like to go to TRAI.

Re: Hutch

On 23rd I get connected with Hutch as a Prepaid Customer. I fulfilled (Photo & Residential Proof) all formalities to your dealer M/s Balaji Cell Shoppee, Manali, Chennai – 68. At that time I felt very happy with your service.

On 29th Evening 4.30 pm they barred my outgoing facility without any prior information and they threw me away from Hutch Customer. They didn’t informed even by a SMS (Is this the way of handling a Customer?) also, alternatively Every day I disturbed by your SMS Advertisements.

I informed M/s Balaji Cell Shoppee about the Call Barrings and they replied there is no problems with their-self and they sent all required information to Hutch.

• Is this the way of handling a Customer?
• What communication problem you have to get the proof?
• Is 6 days not enough for gather informations?

I called Hutch Care on 31st 10am they didn’t analyzed my details from the dealer straightly they tells you didn’t fulfilled the requirements and you have to give photos and id proof for your further continuation of connection.

I am study in my way that I won’t give my photos and other information again and it is your mistake you didn’t collected properly from your dealer.

The mistake should arose through:

• Your Dealer
• Your Staffs
• Or your way of keeping records

Instead of these you made me a fool and I felt about my worst experience with you. I am in a remote area and I have no phone connection apart from your service. On that day (29th) my officials taken me that I was leave and there was a remark in my profession also because of ex-communication.
“A good and real advertisement is always keeping constant customer”.

Are you taking part of my sufferings of these
• My one day salary - 333.33
• Communication allowance on that day - 25.00
• Conveyance allowance on that day - 50.00
• Phone Charge Variance (.75 Ps your plan to2.00Rs STD Booth rate) 1.25 X 60 call - 75.00
• Total Rs. 483.33

I hope you Take necessary action in this regard with concerned persons
o Balaji cell shoppe
o Your staff
o Your record keeping
o Or with Me

Regards,
S.Murali
[protected]

Grievance in snapshot :

"When a continuing customer who has been making timely payment of all currently billed amounts, and some outstanding keeps continuously getting reflected out of old billed amounts, is it not professionally as well ethically required from a service provider to really look into and resolve the problem?"

If this cannot form part of the professional ethics adopted by Hutchcare, with their current team of Hutchcare Executives, then at least they should try and put responsible professionals for handling their customer queries. If this is not addressed, Customer Service carries no meaning and better the entire Department / function can be wiped off (at least Hutch can save on considerable costs on Administrative overheads!)

Grievance in detail :

I had been a loyal subscriber of Hutch over the years, almost last more the 5 years. Initially I started off with a connection in the Gujarat region and the service was found to be excellent right since the date of activation till the date of termination, which was purely due to my personal reasons owing to my relocation from Gujarat.

Subsequent to my relocation to Chennai, it has been more than 2 years now that I had been subscribing to Hutch connections. Right since the beginning, it has been harrowing experiences all through, that I have been faced with. Still the height of pity has been my continuing loyalty wherein I started with 1 connection and consistently grown to 3 connections within my family as on date.

Just wanted to bring to this forum, my terrible experiences with Hutch, for creating awareness among the existing / planning to be subscribers.

1) Initially when I wanted a connection, I actually applied along with my official colleagues and we opted for a CUG and the entire scheme was finalized with almost 19 of us subscribing to the CUG scheme. Once the bills started coming in, there were so much of irregularities in the filling pattern, that after 3 months, lots of complaints were addressed to Hutch by most of my colleagues. Luckily,I had no such problems, by the Grace of Almighty. However, when these complaints were addressed,Hutch came out with a DISGRACEFUL reply saying that the concerned executive who finalized our CUG scheme, was not at all a responsible official of Hutch. Issues kept on dragging and come settled and remaining unsettled, within a span of 6 months, our CUG strength got reduced to a staggering 3 or 4, from the initial number of 19. This in itself talks about the effectiveness of CUSTOMER SERVICE / CUSTOMER RETENTION strategised by Hutch.

2) However, as I said, I did not face any billing problems and hence I continued without any cribbing on Hutch. I had within the first month also gone in for the 2nd connection. Subsequently I also added the 3rd connection which has also been in use for more than last 6 months.

3) Over more than the last 4 months, I had been harassed in typically 1 of my existing 3 connections. It so happened that one particular month, I was out traveling and hence could not stick on to the due date for dropping my cheque for the amount due. The realization of my due amount happened I believe, close to some 4-5 days later than the due date. This attracted a penalty of Rs.100 on my next statement. I spoke to Hutchcare and explained the reasons for delay, but still nothing happened for reversal of this amount. In the same way,within the next 2 months, another delay happened for 2-3 days due to similar reasons, which attracted another Rs.100 as late payment charges. This again was discussed with Hutch verbally with Customer care and I was assured that it would be looked into.

4) Subsequently, on one of my calls with Hutchcare, I was told that I need to send out a request clearly spelling out the reasons for the waiver requested. This mail was sent immediately, which happened almost 2 months back. Immediately I got a response to this mail saying that my request was acknowledged and Hutch would get back to me in the next 48 hours. After another couple of days,I got an excellent mail from Hutch saying that my request was being reviewed and I would be getting a feedback in due course. Still that "due course" is continuing and I have lost hopes of receiving any feedback at all.

5) Meanwhile some strange developments that happened included :
a) every month there would be threatening SMS saying that the services would be discontinued if the amount outstanding (the same Rs.200 as above) is not settled within the same day of the receipt of SMS
b) due to the panic on receiving such a threatening SMS, I used to talk to Hutchcare and somebody would listen to my grievance / cribbing / disgusting talks and give me some momentary reply and pass it off
c) once a collection agent came to my doorstep demanding for immediate settlement of this HUGE OUTSTANDING which was basically an undue penalty -I call it undue because Hutch did not even have the spine to explain me properly the reasons for not being able to process /consider my request - It cannot be a simple DADAGIRI all the way like "for retaining connection active, you got to pay anything and everything that is billed". Ultimately I had to drive away the collection agent citing my ongoing discussions and hopefully anticipated feedback from Hutch. Though this happened almost more than 1.5 months back, I have not even heard from this guy or his agency. Nor has he dared to reach my doorstep subsequently following up for the same due

6) A couple of days back, my connection has got debarred, in the funniest of circumstances. Last week happened to be the due date for the bill amount and a couple of days earlier, I spoke with Hutchcare with a clear interest to understand and solve / resolve this issue of outstanding which has been harrowing me for quite some time. I was given a status reply that I would get a confirmed feedback the next day from Hutch and I was planning to make the payment after receiving this feedback.

7) As it usually happens with Hutch where guys promise to get back just for the sake of hanging up and gaining momentary relief,I never got a feedback. Hence with the same amount left out, I settled the remaining charges on account of utilization by dropping a cheque right on the due date.

8) After this deposit, now around 3 days back, someone by name "Rahul" had called up to inform that the waiver request was acceded to. The next day, came in another threatening SMS calling for the payment of the same dues immediately to continue the connection. Since this was not paid, the connection got deactivated a couple of days back.

9) When I followed up with Hutchcare after this deactivation, I got the shock of my life when someone initially said that there was no such person by name "Rahul" with Hutch (as if I got this name / character in my dreams and pulled out this piece of conversation from Heaven!).

10) While I was explaining the nature of these penalties levied and the running episodes, he came up with my next shock claiming that no such records of complaints from my side existed in their database / history of my transactions. The height of all these being the claim that not even a trace of my email request for waiver or Hutch's reply both in terms of acknowledgment and the ridiculous status reporting, was existent in their records. This call again terminated with a statement that my request was being updated in records and I would receive a call from a Hutchcare Executive the next day. Though I am still eagerly awaiting such a call, the duration assured has already lapsed, which is anyhow not new with Hutch.

11) In this scenario, I really fail to understand if at all HUTCH is having Customer Service / Customer Retention as one of its motives, at all. My simple question is that

"When a continuing customer who has been making timely payment of all currently billed amounts, and some outstanding keeps continuously getting reflected out of old billed amounts, is it not professionally as well ethically required from a service provider to really look into and resolve the problem?"