Jeld-Wen reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Jeld-Wen
Welcome to our customer reviews and complaints page for Jeld-Wen. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Jeld-Wen.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Jeld-Wen's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Jeld-Wen, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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Buyer beware
I ordered an entire Jeld-Wen package, 88 premium Jeld-Wen products consisting of windows, doors and sliding doors for a new residential construction on the water. My construction plan clearly called for IMPACT products. Long story short, all Jeld-Wen products failed Florida State inspection. Not a single Jeld-Wen product was impact. My project was red...
Read full review of Jeld-Wen and 2 commentsKiller Products
Purchased $75K for windows, doors and sliding doors. Jeld-Wen sent all the wrong products, all failed building inspection. Jeld-Wen never looks at construction plans.
My family and neighbors lives are all at risk; when a hurricane blows out these products, they will shred and kill many in the line of fire for miles.
Jeld-Wen's response is they are sympathetic to my dilema. So, we are going to court--- and they can tell it to the judge. For putting our lives at risk, they should be sentenced to jail time.
The complaint has been investigated and resolved to the customer’s satisfaction.
No warranty honor
Sold me a door, which apparently had a manufacturer defect, and the glass failed shortly over 1 year after install. contacted them for a replacement and they strung me along for a full TWO MONTHS "processing" my issue.
Then they finally contacted me and said they would rush me a new door and it should arrive in ONE MONTH!
so apparently jeld-wen believes that people are just fine to live several months without a front door. do not trust their warranty, as even if they honor it (which it appeared they were trying to weasel out of) they will take several months. i'm just glad it wasn't winter as i would be frozen solid!
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