Ken Grody Ford reviews and complaints

The Ken Grody Ford Experience

Let's start at the beginning. I came upon a truck on the internet on 1/28/18 that was listed by Ken Grody Ford in Buena Park. I called the dealership and spoke with Amador Flores. In speaking with Amador I explained that I was interested in the truck advertised and wanted to know what the bottom line price was before I drove to the dealership. Amador told me he would find out and get back to me. After 2 and a half hours Amador called me and gave me the price, I informed him that I wanted certain items on the truck in order to do the deal.
1. Spray in bed liner
2. Raptor Grill
3. Bed Extender
4. Weather Tech Floor Mats
Amador told me he didn't think any of it was a problem to come down. The next day I came down and Amador came out to meet me on the lot. I noticed that there were two identical xlt's on the lot one with 1500 less miles and looked them over. I told Amador that I liked the truck with 1500 less miles but the rims that I liked were on the other truck. Amador told me it was no problem. I then told Amador, I don't want to waste time that if I could get what we agreed upon over the phone I wanted to do the deal and get it over asap. Amador went inside to check with the manager to see if everything I wanted would work and I was told yes.
I was then invited inside to get the deal going. I sat down and gave Amador all my information and it took a while. Amador came back and asked me if I was going to finance the truck and if I had a down payment I said yes. Amador left again, this time it took a lot longer and I was starting to lose my patience as it was over an hour. I walked outside to the front managers desk and Amador introduced me to James Ramos. James explained to me that there was a problem that Amador wrote down the wrong stock# for the vehicle and that they couldn't do the deal as agreed upon now as according to Mr. Ramos, there was not enough profit in the vehicle that I wanted, to give me the things I asked for. It still didn't make sense to me as both vehicles were identical in every way except the mileage. I was very upset that they wasted my time and I complained to Mr. Ramos and he told me I'm not the first person to complain about Amador and that he could tell me some stories. Amador walks up to me 5 minutes later and says to me it's his fault sorry.
I then went outside to look at the other truck really closely and noticed that it had interior flaws that with a good detailing could be fixed. I went back inside and told Mr. Ramos that I would be interested in the other truck if it could be cleaned up to my satisfaction. I was then introduced to Desmond Thompson, he came outside with me and I pointed out all the stains and dirt I'd seen and he guaranteed me it would all be taken care of by the time I was ready for delivery. We went back inside and I was told to hold for a minute to see the finance manager. While I was waiting to see the finance manager salespeople were walking by me commenting on how Amador was a screw up and that I should have dealt with them instead. (First Class Organization)
I then was called in to meet with the finance manager (Jesse Ramos)and he apologized to me as he heard all the mix up and issues I had gone thru. We proceeded swiftly thru the payment portion and everything was explained very thoroughly and professionally to me. I was told I could pick my truck up at 2pm the following day 1/30/18. That evening Amador calls me and explains to me that he's off the day I'm to pick up my truck. I found it odd as he ignored me after his mistake, and the fact that he wouldn't be there made me realize how unprofessional he was. He informed me that Daniel Lupton would take care of me. About 30 minutes later Daniel called me and told me the same information.
The following day I arrive at 2:30 pm to pick up my truck and it's not at the dealership, it's still having the bed liner put in. 40 minutes later it arrives and it goes to the service area in the back. I ask for Daniel and he comes out right away very professional, unlike Amador and introduces himself and says he's looking into what's going on immediately. Daniel returns 10 minutes later and tells me they are detailing the truck from the issues I pointed out the day before.
After another 20 minutes the truck comes out dripping wet and I look inside and see that not a single issue was taken care of. I walk in to see Desmond Thompson and tell him how pissed off I am and what a joke it has been dealing with them and he says he'll take care of it. At this point I'm ready to explode and tell them to keep the truck as all I've been getting is the run around. As I'm trying to find Daniel, Mr. Gus Delgado comes out to greet me as apparently he heard how angry I was and told me that he will personally see to it that I get taken care of and what could he do to make things better.
I explained my whole ordeal to him and specifically told him about the promises made to me and how I feel screwed by Amador in all of this. Gus told me he would like to help in some way and that if he could put the Raptor grill on my truck as earlier agreed with Amador would it help. I told him I was fine with it, but I was tired of all the time wasting and run around that I was getting. I just wanted my truck as I was promised.
At this time Gus told me to bring the truck in the next day and it would be taken care of. I got in the truck to leave when I noticed the weather tech floor mats were not installed. I informed Daniel and he took care of it immediately and then I asked him if he could explain the interior features to me as I didn't know how certain things worked. Daniel asked me if Amador showed me anything and I said not one thing!
The following day I bring in my truck for the grill installation and meet Mr. John Barajas, I inform him that I noticed a small chip in the windshield and that it was hidden behind the mirror, he tells me he'll take care of it as it was obvious I couldn't see it from the driver side as it was obscured. He makes a call to Desmond Thompson and he comes out to look at it. Desmond then says to me that the truck wasn't sold to me this way. I asked him if he was calling me a liar, as that's how I took it and he said no I'm not calling you a liar, but it wasn't sold to me this way.
The following week I notice two seperations on the passenger side seat seams and stains coming back on the drivers side seat, center console and rear passenger seat and called Mr. Barajas and told him that it's getting ridiculous with all the issues I'm having and he told me he would work out getting that repaired. I'm currently waiting on this to be fixed.
Lastly I get a certified letter in the mail from your dealership telling me that I need to bring the vehicle back in again as they need to do a VIN verification and Weight certificate for the DMV which has prolonged me getting my plates. I find it interesting that a car dealership that took inventory of a vehicle didn't do what was required in order to sell it again. But as you can read by this email it doesn't shock me at all.

Continued:
I'm following up with you in regards to the letter and how it was handled my your stellar, crack team. I want to thank you for having Mr. Romanoff contact me. He did a fantastic job of making me feel like I was finally going to be taken care of, like I should have been in the first place. And then validated everything in my heart I felt about your dealership and the lack of professionalism and integrity that it has. Mr. Romanoff told me to bring the truck in and it would all be handled as Mr. Grody informed him to do whatever it took to get it done. I also let Mr. Romanoff know that I received a letter stating that the truck was not weighed and therefore it has held up the process of getting plates from the DMV.
I brought the truck in over a month ago with my brother in law who witnessed the entire transaction and what was promised to me and I left the truck. I was promised both front seat covers would be replaced and the two rear seat covers and center console LID would be replaced. I returned a few days later to pick up my truck finally excited the ordeal was over and ONLY the two front seats were done. I nicely expressed my frustration to JC and Eric and they said they would order the parts and It would be taken care of. I then inform JC that I still haven't received plates yet, so he brings me to see a lady that handles that. She looks into it and they realize once again that when they had my truck a month earlier no one weighed it. Once again Mr. Romanoff didn't follow thru as promised.
Two days later Mr. Romanoff calls me and tells me the center console is $500 and that they are still going to replace it for me. First of all I find it very hard to believe that the center consol LID which was badly stained cost $500. I never asked for the center consol to be replaced in it's entirety, just the lid. I waited again for the call to get my truck into the dealership to be fixed but it didn't come. I reached out and left 2 voice mails for Mr. Barrajas no return call. I finally get him on the phone and he says bring it down.
The final stab in the back! I deliver my truck knowing in my heart it's going to be finally handled (What a Joke) I get a rental car from JC and leave on ThursdayI get a call from JC saying the center consol was replaced and they forgot the lid to it and that it had to be rushed ordered can I keep the rental thru the weekend. Monday I call as I hear nothing and they tell me the truck is ready. As I approach the truck I look in and immediately notice nothing at all was done. It looked like they tried to spot clean it again.
I found JC and showed him and he lied and said he watched them replace the lid. I pointed out the stains to him and we went to see Eric. In Eric's office I told him what I seen and that JC seen the same, but in front of Eric he lied and said it was replaced. I felt like a complete fool once again. Eric told JC to order the part again and to make sure it was not installed until I seen it come out of the box.
At this point this letter speaks for itself. I'm sending this letter to FORD tomorrow with no hopes or expectations. But someone needs to know how your Dealership operates. And yes I will be sure to spread the word on YELP and to everyone I know to stay away from your dealership.
I have attached a picture of the rear stains that were so obvious and in different lighting look worse! Even with 5 days of having my truck they still didn't try to get the stain out of the upper left of the picture. (Attached) Oh and by the way, I still haven't received license plates.
Thank you,
Sincerely Disappointed and DONE.

This is the letter sent to Ken Grody. I get forwarded a email from Debbie the customer service rep for the dealer calling me unbelievable.

on june 1 2007 got new ford f250 08 model which was order my me, anyway 11 month later with 16000 miles on started on fire as on freeway, fireman put out had truck towed too grody ford .to my surpire manger and service manger said remove off there lot, no help at all said was not their ... i have order 3 trucks there ken grody has no service help just sell beware