Kenmark Air reviews and complaints

I have had Kenmark Air as my AC people for over 13 years for maintenance and repair even bought a complete new unit back in June of 2012. The unit came with the 10 year warranty on all major parts and a three year service contract.
On February 01 2017 a Kenmark Air technician came out to my house to do a 6 month maintenance on my AC unit. The tech found a freon leak in the coils and told me that it had to be replaced. My unit is under warranty so I would have to pay for labor, an inline dryer and 6 pounds of freon, over a thousand dollars, $1, 141 to be exact. The work was completed by a second technician that came out a couple of days later. As he finished his work, I noticed that he had not installed the inline dryer that was on the outside of the coils. He told me that it was a new style of dryer attached next to the coils, so he finished his work, collected the pay and left. I started cleaning up after him and found a CO2 cartridge looking thing made of copper with copper line all in a solid piece. The next day I called the company and they insisted that all was done right but I kept nagging so they sent the same second technician to install a new inline dryer on the outside of the unit like it was before. I gave him the CO2 looking thing and he looked a bit surprised but said nothing, completed his work and left. The unit outside started sounding rough like it needed freon but they told me everything was up to par.
At the end of May we go on vacation and on May 31 our neighbor calls to let us know that the AC unit outside is sounding like it is dying. She ask us if we wanted to have her AC tech look at it and I agreed cause we needed to find out what the problem was ASAP. On the 1rst of June, Complete Care Air went to our house and found that the compressor was bad and needed to be replaced. Under warranty I had to pay for the labor, another inline dryer and 6 pounds of freon which I agreed for a fair price. A few hours later the tech calls that there was no TXV valve installed at the coils. I explained to him what was done in February and he explained the TXV is next to the coils and that the Rheem distributors were going to be nice enough to let him have one WITHOUT a trade in so that he can get me up and working. He explained to me that without a TXV valve the AC unit has no way of regulating the input of the freon into the coils. This would cause the compressor to over work trying to make sure that enough freon is making it into the coils. The technician gave me a brake because he felt bad for me and my situation. Anyways he got everything installed and working correctly but it cost me $1, 325.00.
If Kenmark Air would have done the job right in the first place, the compressor would have not gone bad and I would not be out $1, 325 dollars to fix a problem that should have never happened. I called and talked to the owners and they said that there was a different type/style of TXV valve installed. I called the Complete Care Air tech and he assured me that NOTHING was installed to regulate the freon. I called Kenmark Air three more times leaving messages for the owners to call Complete Care Air and talk to the tech so that he could explain exactly what he found and did with negative results. They are ignoring me so I am submitting a complaint with the BBB to see if I can get this resolved. I would like to get reimbursed for the money that I paid for the repair of the compressor, inline dryer, TXV valve and 6 pounds of freon, $1, 325 dollars.

As of today, 16 August 2017, Kenmark Air has made no effort in contacting me to resolve this issue.

In January of 2009 I had my mother's condo HVAC system checked and annual routine maintenance performed by a reputable contractor with whom we had a service contract. Everything checked out fine and the system was functioning normally - no problems noted.

In March of 2009, a Kenmark Air Representative called on my mother to solicit a five year service agreement under the guise of a "UV Promo/Service Contract Special". Unfortunately, my 89 year old mother who is increasingly challenged with declining health issues had no recollection of the January '09 HVAC service previously performed and allowed Kenmark Air to service our system without consulting me first.

The Kenmark Technician noted what he deemed to be mold in the system, installed a UV light in the air handler and signed her up for a front loaded service agreement for $595. Before proceeding, the Kenmark Tech apparently failed to inform my mother that the UV light system required periodic bulb replacement, nor made her aware of the expensive, on-going bulb replacement costs. Coincidentally, I have read similar complaints from other customers also allegedly duped by Kenmark Air.

When I finally learned of the situation in January 2010, I contacted Kenmark Air to cancel the service agreement and requested a pro-rated refund. I was informed that Kemark's owner, Ken McDaniel, had to authorize all refunds and was instructed to fax my request in writing. I faxed Kenmark Air a note gently explaining the circumstances. My request was ignored.

A month later I called Kenmark Air again to inquire about the status of my request. Shortly thereafter I was contacted by Kenmark's Service Mgr., who explained they had installed a UV light and there would be no refund. Exasperated over being ignored for a month, given the run-around and Kenmark's total lack of compassion for my mother's health condition, I hung up on him. Minutes later Mr. McDaniel finally decided to respond to my complaint and called me back. Mr. McDaniel tried to explain the month long stall by saying he did not personally review Kenmark's work orders, a direct contradiction to what I was told by his employees, then stood by his technician, informing me he felt they had done nothing improper and was not going to refund any portion of the money he was paid. I was fairly outraged that Kenmark Air would take advantage of a senior citizen with seemingly no conscience about it.

As previously mentioned, long before Kenmark came along we had an existing service contract with a reputable HVAC contractor. In fact, our existing service contract cost less money than Kenmark's and included two annual routine maintenance checks. When our regular HVAC contractor came in May 2010 they discovered two additional issues with the work that Kenmark Air had performed;

1. The UV light power transformer Kenmark Air had installed was not secured to the air handler in any way. Instead, Kenmark's Technician had simply left it laying loose in the top of the air handler.

2. The UV light power wires had been installed with a loose connection on one conductor which visibly sparked from vibration when the air handler was running, presenting a dangerous potential fire hazard.

Based upon their poor customer service, inferior workmanship and the utter indifference of Kenmark Air's owner, Ken McDaniel, I would never recommend this company to anyone. Rather, I firmly believe that better, more competent and less expensive HVAC contractors are readily available in SW Florida. I would caution anyone thinking about hiring Kenmark Air to be aware of how they treat their customers and the highly questionable work they did for us. I can assure you that Kenmark Air will never set foot in our residence again. In my opinion, consumers should beware of Kenmark Air!