MagazineCity.com reviews and complaints

I ordered a magazine called wired for $113 by credit card on 14th Feb 2008 and received auto reply from them saying it will start in 6-8 weeks. But it never happened. I wrote many emails to them but no reply. Magazinecity.com is scam website. Magazinecity.com is cheater company. Beware of this fraud website magazinecity.com and do not carry any transactions on the site.

I ordered two magazines from this company as gifts for my dad. One magazine appeared, and the other one never showed up. After three months, I called, and was told that there was a problem with that publisher, and that they would resolve the problem and that the magazine would start appearing within 6 weeks.

4 months later I called back repeatedly, and just got the run around. I got 'we'll get back to you by the end of the day today', which meant a form email. Then, when I called again, I got 'I'll have to have a supervisor call you back later today', which never happened. Call number three (4 days later when no one had called) had me leaving a voice mail for the supposed head of Customer Service, who also never got back to me.

It took me like 20 phone calls to them (I am NOT exaggerating) and a threat to take them to court before they finally had me talk to someone who would give me my money back. So, they kept my money for about 8 months, would not return any customer service calls, and only finally gave me my money back when they realized that I was not going to go away. It was very clear after that process that they never intended to deliver the magazine, or to give me my money back (or to even return a phone call).

FYI, if anyone ever does sue these creeps, I took detailed notes about my calls to them (date, time, who I spoke with, what they told me), and I'd be happy to help out in taking these scam artists down. It's unbelievable that they're allowed to get away with this.

Ordered a magazine in Feb 2008; It is now Sept. and nothing came yet. Called the company millions of times and felt lucky if someone actually answered the phone. I filed a complaint with BBB and received a reponse in 3 days that a refund would be issued. THANK YOU BBB.

I will never ever do business with this company again. If you have a complaint, don't waste your time to call the company; file a complaint with BBB!

In December 2009 I used this website to purchase 4 magazine subscriptions. According to them, the order was processed in early January 2010. It's June 11th and I have yet to receive a magazine. A month ago I filed a complaint against them with the BBB requesting a full refund. The company was very good at using stall tactics...promising that my subscriptions would start soon. I'd write back and demand a refund...they'd write back and assure the BBB that my magazine orders had been placed a second time. Finally, the BBB told me they were closing the case as "unresolved" as they could not force a company to provide a refund, etc. I've called each magazine individually and found my order had been received...the last week in MAY ! One magazine has yet to receive my order...so I'm still fighting with magazinecity. I intend to file a second complaint with the BBB regarding this last magazine subscription.
These discount magazine websites are SCAM !

I ordered the magazine First for Women for my daughter for Christmas 2010. $23.88 was taken off my credit card on Dec 3 2010. When my daughter did not receive the magazine I contacted First magazine but they said they had no record of it. I have left a message at Magazine City [protected] several times but they have never returned my call.

On December 22, 2007, I ordered a 2 year subscription from MagazineCity, which was to be a Christmas gift. I paid $70+ via VISA. In February when no magazines had been delivered, I followed up via e-mail. They said that sometimes delivery takes a while, and to contact them again at the end of April if nothing received. (December to April is pretty bad, but as long as they get delivered OK.) The end of April has arrived, and still no magazines. I've followed up with 2 more e-mails, and neither one has been acknowledged. I call the 1-800 # provided, but could not get through. I hung up after more than 1/2 hour on hold, without speaking to anyone. Still no magazines. I'm out $70+, and my husband is out a Christmas gift.

Ordered a subscription 6 months ago and haven't received a single issue! I've been trying to get a refund but their customer service is impossible to reach.

This company uses the dishonest scheme to charge your credit card with a subscriptions and tells you that because they handle so many orders your magazine may take up to 2 months to be delivered at your door. Well, the magazinies will never arrived because after two months you cannot longer open a dispute with your credit card company and they get to keep the money. I bet other people just forget they even ordered anything. ###!

Just awful... Magazinecity.com, that is obviously scamming and cheating their customers. I put an order for a gift subscription for a magazine for Christmas in to them on December 6, 2007. We have never received the magazine and everytime you call customer service you have to wait on hold 40-45 minutes, and they when you speak to them they lie to you and do not take care of the problem. Unfortunately after the fact I noted on the internet numerous complaints and poor reviews of this company taking money from people placing orders and no product received. Granted one order is not a lot of money, however if they do to this to a million people it does add up, doesn't it?

I repeat if my experience is anything to go by DO NOT order your magazines from this company. I ordered 2 skiing magazines back in October of 2010. It is now the end of January 2011 and I have still not received my subscriptions. The last issues of the season are available on newstands by Feb 15. I called the company back in December and they apologized, claiming the magazines would arrive shortly..I spoke with Christine at extension 216.

I have since tried to get in touch with the company at all times of the day but no matter when you call or what extension your try no one picks up.

With all the choices out there and given the fact the publishing world is desperate for business you would think there was a better option and there has to be. If in doubt buy direct. I was mistaken in thinking that I could subscribe to two magazines in one shot in order to save time. Instead I have been put through the ringer and lost any news I might have gotten for the ski season...

What a disgrace in this difficult economy!

i purchased a magazinr subscription on april 4th 2010 paid by amx they took it out $40. April 6th .it has been 5 months and still no Magazine. You pnone them .Leave message or email wich we have done twice this is a rip of of $40 dollars how many others have they Ripped off and they will not answer on phone

MagazineCity.com is running a major scam! DO NOT ORDER ANYTHING FROM THEM.

Here’s how it works:

1. Order your magazines
2. MagazineCity.com charges you immediately
3. You do not get your magazines

The problem is for most people it stops here, because a $10 or $15 dollar subscription isn’t worth all the follow up, but if you do follow up… here’s what happens.

4. You wait on hold for 20-30 minutes
5. They tell you should be getting your magazines soon (problems with the publisher)
6. You do not get your magazines
7. Cycle repeats

I encourage everyone to file a complaint with the Better Business Bureau. This company scams customers. Read the complaints they are out there!

MagazineCity.com is running a major scam! DO NOT ORDER ANYTHING FROM THEM.

Here’s how it works:

1. Order your magazines
2. MagazineCity.com charges you immediately
3. You do not get your magazines

The problem is for most people it stops here, because a $10 or $15 dollar subscription isn’t worth all the follow up, but if you do follow up… here’s what happens.

4. You wait on hold for 20-30 minutes
5. They tell you should be getting your magazines soon (problems with the publisher)
6. You do not get your magazines
7. Cycle repeats

I encourage everyone to file a complaint with the Better Business Bureau. This company scams customers. Read the complaints they are out there!

I had a similar experience. Placed my order in September. I followed up in December and they (rudely) assured me they had contacted the publisher who said I would be getting my mags soon. In January I got a similar but inconsistent story. Contacted the magazine directly and they said they had no record of my subscription. I finally gave up and had my credit card company cancel the transaction.

Your example of "how it works" is exactly what happened to me when I tried to order a subscription to Rolling Stone magazine.

You've summed up MagazineCity.com's entire business plan.

I ordered online 4 children's magazines from Magazine City on Nov. 28, 2007. After 16 weeks, I called to ask where they were. I got a customer service representative who told me my order had just completed the "processing period", whatever that is. She told me that my magazines would arrive in April. Today, April 16, I called again. This time I was told my magazines would arrive in May. I then called the the magazines directly. Neither magazine company that I reached had heard of me or received any money for my order through Magazine City. I called Magazine City back to request a refund. I pretended to want to buy a magazine to get someone on the line. I did get a customer service representative, but I was unable to speak to a manager, because the manager had "gone home". I left a message and plan to call back tomorrow. I recommend that anyone waiting for a magazine, call the magazine directly to see if the order has really been processed.

i am currently in a battle of my own with magazine city. I ordered a magazine from them about 10 months ago and am still waiting for my first issue. I have called then constantly about my complained. Calling and calling usually takes me about three quarters an hour to get through they keep telling me its in the mailing process. how long does it take . how can a company runs a bussiness like this its very appalling and frustating at time. were do we go from here

I have been fighting with Magazine City for 8 months now... I wish I had read the complaints first!

BBB is the best way to handle this and the only way to get an answer.

I too contacted the BBB and was surprised to get a response from Magazine City. They also promised me my original subscription and a bonus subscription for my troubles. That was months ago and still nothing. Today I put a complaint in with the FTC. I encourage others to do so also. This company should not be in business. They seem to always blame the publishers but I doubt it's their fault all the time. I placed my original magazine subscription in December 2008.

I contacted the Better Business Bureau of Virginia because they charged my VISA for $23.97 on March 23, 2009, for a magazine subscription that was a GIFT for my Mother's Birthday and they NEVER sent it to me! They charged my VISA that very same day. Month's went by and I emailed them (customer service) on their website as well as through my personal email account. NO ANSWER. Called numerous times only to be told to call back later, after being on hold for 15+ minutes. The last time the BBB contacted me with an "offer" from MagazineCity.com to "resubmit my order since it was lost" I told them NO WAY! I want my money refunded and I refuse to do business with these people. They closed my case siting they had done all they could. Well, here I sit to this day, eight month's later, and my VISA card has never been credited! Now I am going to have to seek legal counsel to take them to court. I am going to ask that they pay for my legal fee's! I am so furious! Don't do business with these people! Lorrie

I am soooo frustrated with this company...my story is almost identical to all the others. I am still waiting for my credit card refund...this whole process started last year when I ordered a mag. called Wired for a Xmas present...the story goes on and on. To date I have received no magazine, no promised gift mag. for all the inconvenience, they blamed the mag. and said they took it down from their site, and now no reimbursement on my credit card. I will be going to BBB as well.

I had the same experience with Magazine City. They took $110.00 for a 2-year subscription which never arrived. It took me 8 months of fighting them to get a refund, including a formal complaint with the BBB and threats of legal action against them. I never did receive a single issue of the subscription. Won't someone please start a class action lawsuit against this business? It is a SCAM, and that's all.

Contact the BBB. I got my money back in 10 days after dealing with their BS for two months.

I ordered a subsctription of 2 magazines on late November / 2010 that were supposed to start being delivered around late February 2011. On March, 4th 2011 I submitted a complaint through their customer service saying that I had not received any magazine so far. Then they replied saying that "there was a problem with the electronic file" that they needed to send to the "fulfillment house" and that I should have to wait for the whole process again. Now it's May 19th 2011, I have submitted 3 more complaints through their web site and haven't got a single answer so far. I also can't find an agent on their help desk to talk to... It's been almost 1/2 a year since I have payed for the magazines and I still haven't received anything! That is just unacceptable! I need to know when (exactly) the magazines are going to start being delivered to may house or at least to have my credit card payment cancelled.

I ordered on October 23th, 2008. My confirmation (email states the magazine should arrive in 6-8 weeks (10-12 if bi-monthly or quarterly magazine). It has been 14 weeks and still it hasn't arrived. I called them twice. They said it will come in February (4 months later). I don't believe it. They won't connect me to a supervisor. They say she is on the phone and I told them I would wait but they transferred me against my consent to the supervisor's voice mail. Supposedly, this is her direct line [protected] x216. I've left voice messages but she won't call back. I've contactect the BBB and is dispute the charge with my Credit Card company.

I, too, gave a subscription to Our State through MagazineCity.com, and it never arrived. I called the 800 number, and sent them an email, and they never responded. I then disputed the charges through my credit card company, and magazinecity.com never responded to my credit card company. I can only give them a thumbs down, and advise others to never order from them.

Ordered and paid for 12 month subscribtion in December 10 - despite many attempts, still have not seen any magazines nor had appropriate response from this company. Basically they take your money and do not send you anything.

In December of 2008, I ordered a $120 gift subcription for 18 months of CAR Magazine from these people ... and it never arrived.

I have never once been able to speak to a human being. All of my emails are returned with canned responses.

They will neither deliver the product as promised nor refund my money.

AVOID MAGAZINECITY.COM

Do not order anything from this site - it is a SCAM.
If you want a magazine subscription, you will not find it here. What you will find is that your money has been taken, and you have no magazine to read.
I ordered on Dec 17/07 and nothing delivered up until now - Sept 9/08. Emails, calls, waiting...no real response.
SCAM.

Order Reader Digest Large Print. Plus RD Books on May 11, 2010. It is now Aug. 24, 2010. No magazine and they have my $59.00. Charged to my AMEX the same day. THIS COMPANY STEALS MONEY. NO RESPONSE WHEN CALLED OR EMAILED. HOW CAN THEY GET AWAY WITH THIS.

Same as everyone else. Ordered a mag. and didn't get it. Don't Order From Them!

I ordered Canadian Geograhic magazine early December 2008 and now, July 2009 they still are giving me the run around and saying that its coming and being extremely difficult to reach. Impossible to reach by phone. I have not received a refund or the magazine and because they kept telling me that I would receive it, by the time I got my bank involved to get my money back the time that had lapsed was too long and the bank wouldn't pursue it. Absolutely the very worse buying experience off or on-line for me - ever. They cannot possibly be legit.

I have had the same problem getting my subscription. WARNING, Don't buy from Magazine City. If you want a subscription. I recommend going right to the source. I lost out on my $20 and will never purchase a subscription from a 3rd source again. If you want a good deal on magazine subscription, call the magazine. I called the magazine I was supposed to get through Mag City and told them what happened, They gave me a subscription at a great discount (less than Mag City price)