MDansby reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about MDansby
Welcome to our customer reviews and complaints page for MDansby. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with MDansby.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used MDansby's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with MDansby, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with MDansby. Your feedback is an important part of our community and will help others make informed decisions.
Psychreport
I have been using PsychReport since 2009. For the past year I have been enquiring, through the sales portal, when this software will be compatible with Big Sur, the latest software for my MacBook. On 8/5 I received an email telling me that I could connect on 8/9 to get the update. see below: On Aug 5, 2021, at 11:25 AM, Sales (MDansby) wrote: Please...
Read full review of MDansbyScam
June 30 I bought a 2 year package for $112.50
July 1 The $$ was deducted from my bank
July 25 my account came up expired even though it wasn't due to expire until July 31
Ive been trying for 5 days to get help from MDansby but the portal has been closed and can only reach an answering service when I call by phone.
Please unlock my account or return the $112.50
I have called twice by phone and tried the portal numerous times over 5 days and cannot get anything but an answering service. I could not close my books properly yesterday and now its a new month! I need my account unlocked or my $$ back! This morning I called twice and its answered and a voice says the call may be recorded and then it disconnects. I cannot even get the answering service
The complaint has been investigated and resolved to the customer’s satisfaction.
Money stealing company
I signed up for a free demo of psychreport.com, software for a mental health practice complete with electronic billing capabilities with mdansby in early February 09. I tried it for about a month and decided I could use it easily, so paid $199.00 for it on @6 March 09. I was informed that I needed a 'set-up' and that would cost an extra $150.00, so I paid that as well. This would enable me to send bills electronically to a clearing house. I was promised that in one week. This was @ 6 March 09. Their first try did not work, so I waited and waited for the second effort. Each day, I was promised that I would get it 'tomorrow.' By the last week in March, I received an email stating it was ready for downloading. I could not download the product. I tried again the following days without success. During this entire time, they would not answer their phones, nor respond to messages, nor emails.
They have not yet delivered a working product and I no longer wish to have it. I do not trust this company to do as they promise. I have asked for my money back several dozen times. When I did not receive any communication, I started making complaints. Today I was told that if I would retract complaints, they would refund my money. I will be glad to retract all articles, blogging entries, Facebook, Myspace, Twitter and articles I have written if they refund my money, NOT the other way around. They have done nothing to engender trust, but have removed any trust that ever existed.
Do not do business with this company. They do not deliver a usable product and refuse to refund money paid.
The complaint has been investigated and resolved to the customer’s satisfaction.
Online tech support is below poor quality I was hung up on and also waited over an hour online. No one to complain about the issue. They design these programs to count on them for access. I thought we purchased the program. If you don't pay every year to renew, you are left without access to your accounts.
My - glad I saw this before purchasing
I agree a million percent. After purchasing an MDansby program, I have emailed, called, left messages, faxed and attempted to CHAT (which never seems to work) and have spent literally weeks trying to get someone to respond. I end up having to pay someone else spend days trying to figure it out and hope everything doesn't just crash (yes, that has happened, too). MDansby doesn't seem to understand that when companies buy their product, they entire business depends on being able to use the program every single day. When it doesn't work, we can't wait weeks and months for an answer. I don't know what planet they are from, but they have never heard of customer service or realize it's importance and what's more, they obviously don't give a rip. All they want is your money. Yes, I am an EXTREMELY DISAPPOINTED AND ANGRY CUSTOMER in Florida.
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