PicCell Wireless reviews and complaints

My daughter studied in Italy this Summer. The trip co-ordinator insisted that each participant have a cell phone that worked in Europe, and that this service be purchased from Piccell Wireless in Seattle, Washington. That company`s only payment policy was direct withdrawl from a bank checking account; an arrangement I knew would lead to abuses. My daughter had to provide the co-ordinator with a working phone number, or be booted from the program.We complied. Upon return (August 1st), we mailed the nearly unused phone back to the supplier, as directed, terminating the contract. Since the, we have been billed for an additional month ($25), and for a number of random uses (?), totalling another few dollars. When you call the number listed on their website, you hear "please enter the phone number you wish to call". When you contact directory assistance in Seattle, no company by that name is listed under the heading "wireless providers". How can I be guaranteed that these charges will not continue, short of closing our bank account?

This company is just out to make money off of you. If you have a student studying abroad- they don't need a full package plan and only need wifi internet service and that's it. I was a parent of a first time traveling student and bought one of their top packages for $70/month - thinking that my daughter would need service for local calls/texts/etc and when I realized that she didn't need any of that and only needed a wifi internet service plan. I called Piccell to see if I could downgrade to a cheaper package and they said that they could not downgrade and could only upgrade packages. That would have been nice to know in the beginning and they should have suggested that when I called them numerous time trying to figure out which plan would be the best to start out with. Then at the end of my contract term, I returned the sim card on time and they tried to charge me for another month's service two months later. I called them and they said it was a late fee charge and asked me if I had tracking proof (which I did) that the sim card was returned. MAKE SURE YOU KEEP THIS TRACKING NUMBER! I think that if I did not have the tracking number, they would continue to charge me and try to get away with it. Overall I had a bad experience with them from the start. I requested that they start the plan at a specific date and they started charging me frm the date that they shipped the sim card to me. They are all about just getting money from you.

I used PicCell at the advice of my university for my 4 weeks studying abroad in Italy. I chose a plan that included a lot, such as international incoming calls and SMS, 1 GB of data, and free PicCell to PicCell calls and SMS. All of which I was charged for. What should have been maybe a $200 bill turned into an $800 bill. Do not use this company for any reason. Their billing is confusing, their customer service is the worst I have ever experienced, and they are rude. They refuse to explain anything to me with my confusion of my bill and in turn threatened to send me to a collection agency. They also have charged two of my credit cards multiple times and they keep telling me that my cards are failing when I know there is no reason they should be. They charged me without my knowledge, and I even had two charges on a card on the same day from them. They are trying to take advantage of college students and it is absolutely ridiculous.