Pinoyexpressgifts.com reviews and complaints

My fiance ordered something to surprise me in valentine's day. I got it almost 7pm. I received a box of ferrero (24pcs) and 2 cadburry (65g/ea). When i showed the picture to him he said its not what he ordered. I verified with their chat support the items on the order # he gave me. It shows I should receive a bouquet of roses, cake and chocolates. The lady said cake is only for manila thats why they replace it with chocolate coz we have provincial address. I said i understand but what about the other items. The agent keeps on telling me to wait for her boss. I was online for 2 hrs then the operator disconnected me. I open chat again and un believable the agent who got it has same name. She said they all have same username "lisa". Im asking for any id # or ref # for my own referrence but she gave me company address.phone # and website which i already know. She just tell me to wait for an email.no timeline. Its very disappointing.they were paid more than $100 only for those chocolates not even half the price.

I ordered a gift for my mother last week.the item i odered specifically is 2dozens glittered blue roses with java mousse cake from goldilocks, my mom posted the pic and the roses were not blue, not even a dozen and a different cake too.so i sent an email as soon as i saw that, nobody replied.i thought, well, it's sunday, so let's wait till monday, and i will also call them.monday came, and nothing happened, i found 4 different numbers to call, 3of them were not working, the other I got someone, but he gave me a different number, he said that that is there office number.entirely different from the website.i tried that number, and of course, no one is picking up, i called the last number that i was able to talk to that man, and he turned off his phone already. My mom is also trying to call them.their refund replacement policy is that we should call them within 48 hours after delivery, how are we going to do this if we cant call? And btw, while i was in their website trying to search for some way to get in touch with them...a chat window appeared, so i clicked on it, and it said i am chatting with 'pinoy', so i asked if someone can help me, so pinoy said hi, when i told him that i have been trying too call them but unsuccessful, pinoy was gone...i complained to their payment gateway 2checkout.com, i hope they will do something aboutit coz clearly this website is a big fraud! They think since the senders are not in the philippines, its ok to send whatever...newsflash, interent, social networks are here, we can easily see what we paid for, and i definitely saw that you gave my mom a cheap present and not the one i paid for!

I ordered a Valentines combo gift for my wife (visiting the Philippines) and she never recieved it, the company said they would check it out, but never did. Now, anytime I try to contact them they ignore me. All I want is to find out if the gift I sent was real or fake. Almost $3000.00 pesos ripped off. No more ordering through pinoyexpressgifts.com