Red Mountain Funding reviews and complaints

I had purchased a vehicle with USA Auto and besides the mechanical problems I had faced I loved the car and was completely satisfied with the company. Unfortunately they do not keep your loan and after a few months of on time and early payments I was handed the misfortune of being a customer with Red Mountain Funding. I soon learned there seemed to be no way to contact by phone getting an error message of "check the number and dial again" on multiple phone lines. This didn't work out as they like to berate their customers vocally and not through email. Every employee from the ground all the way to the GM Al Vendt are derogatory and juvenile in the way they treat customers. I had fallen into a bad time and luck kept getting worse. As i push my car after an hour and a half of working on it in the middle of a busy phoenix street to get it out of gear my phone flew out of the window and was ran over. I sent an email in regards to everything and their response was to tow the car. It has been almost a week and they still will not respond to my emails so I can at least pick up personal effects from the car and this has created many issues since now I have spent any monies I had left to try and find work without a car that was my only source of income. It has been made obvious through their communication that they waited till right before the holidays to have it towed out of spite. Extremely unprofessional and not a way to run a business. Out of everyone there I would like to thank Ciera as she was the only one who would help where she could and contact me the only ways possible.

I got a phone call on the 25th of November asking when I was going to make a payment, they left a message. My payment was due to day earlier, I had called to make the payment but there was no answer to the phone - understood due to Thanksgiving of course. I called the same day, on the 25th to make the payment after I heard the message, it was around roughly 2:30pm, well within standard business hours for them without any answer, figured the receptionist may be busy so called back at the other desks, no answer. I figured it's possible they were let out early for Black Friday so decided to call back on the following day, the 26th. I did so several times, no answer again from any of the desks. It's now the 27th, I've tried calling a couple of times during normal business hours and again, no answer. I even left a couple of messages, one with the Boss and another with Reception who handles over the phone payments, no response and that was on the 25th!

I'm fully expecting them to try and pin me with late fees. I made it perfectly clear on a message that I have kept logs of the times I've called and the dates as well as the messages incase they do attempt to charge fees or repo my car I have from their loan agency. This company has several complaints easily found on google that relate to any number of suspicious activity with Red Mountain Funding.

Avoid at all costs! If they attempt to charge anything, I will report it to 3 on your side or any number of other News Stations as well as to the police.