Ross Department Store reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Ross Department Store
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employees unprofessionalism
July 3, 2014, went to Ross there was a thunderstorm approaching which caused a 8 second power outage. People were lined up down the aisles. For 15 minutes, the cashiers were walking around talking in a huddle amongst themselves. Finally, a security guard went into the huddle and returned back by the door. 10 minutes past, the guard could see the frustration on the customers faces. He went back into the huddle and the guard announced on the P.A., " We apologize for the inconvenience but the registers are having problems with accepting credit and debit cards." I stated, " excuse me, i have cash can i pay in cash?" The cashiers and guard looked at me turned and went back into their huddle. I felt they didn't hear me clearly. I repeated what I said, louder. The guard told me, " i heard you the first and second time, you are loud and rude." i said, "No! You all heard me and none of you answered me."
You are rude my question required a yes or no answer, i got neither. So yes, i'm louder because i felt you didn't hear me but you did, which makes you unprofessional; so are you accepting cash or not?" They all looked me up and down and went into their huddle. I left the things i desired to purchase where i stood. Since, when does the security guard does the manager duties.
Management / Customer Service
Today I stopped at Ross for my tea. I ended up picking up some items off the christmas shelf. I believe only two items were marked with a sales tag. I decided to get the prices at the counter. The manager insisted the christmas items I had in my cart were not on sale. She also told me the items were not on the sales shelf? Well news flash, "yes they were". I told her to go look because theirs more of the same items on that shelf. She sent a young gal, of course I was correct. The manager spoke outloud and said "Steve works tomarrow, he can deal with that ###". I told her " you are not being very nice" she looked at me and said " I think I am very nice." She then turned and walked away. Oh her name is Sarah. I also cut my hand on the darn shelf. Anyway she was quite the rude girl and their are far better places I can and will spend my money. For peets sake what has happened to good customer service? Shelly
The complaint has been investigated and resolved to the customer’s satisfaction.
Prime example of "FOXYGRANDMA" trolling a PUBLIC complaint board user. If you want to be a judge so bad then get off your ### and do it, stop trying to find your pathetic satisfaction in replying to peoples complaints like its YOUR problem, because it's NOT. These are problems between the specific user making the complaint and the target of the complaint. Its hard to tell a lady of 73 years old to grow up, but you in fact need to grow up and understand the world does not resolve around the pathetic statements you make on a daily basis. You give American law enforcement a bad name.
learn to mind your own business FOXYGRANDMA.
Inappropriate Conduct and Violation Codes
I went into the ross department store on Fourwinds the Grand Opening by Walzem and San Antonio Tx the one off the Interstate 35 turnaround and saw one the the Managers Craig flirting with one the the assiociates and was walking around the store and saw a mess everything wasn't in it's proper spot and while all this unprofessionalism was at account. I asked to speak with the manager and was told, He wasn't in store and clocked out for the day. Also noticing the time the Manager and his employee instead of ill mannered conduct could have been paying less attention to themselves and more on the store. I am shock and apolled on the ross staff and management I agree with your issuse and find the new store should get a major facelift starting with staff and management. And there should be camera in the main office where the manager hosts his meeting with fellow employees. Also to speak of diversity I didn't see one male employee, I think its discrimanate and it should be an equal opportunity department store. If things don't change at this store I will have to take matters into my own hands. Friendly shopper and Concerned Customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
What do you mean by "take matters into your own hand?" Are you going to bring a bunch of male friends to clean up the store everyday?
thank you for your continued support and financial contribution - our goal has always been to eliminate women's breasts so they don't ever get the cancer
Muffiepuffie sounds like he should get that checked out. But yeah for real if I could work at a place with nothing but women and pick out the ones I wanted I would b in heaven. Brenda and Muffiepuffie probably hooked up through ross and gonna get married at ross half off for a discount wedding lol!
I live on the that side.. Thats my spot for shoppin. ta place needs a lil help but on the koo. They should hire me... so I can be runnin those ross employees ;) all day and night
Did you get hired muffin man.. or did you just happen so to walk in and see it for your own eyes. And it does become my business when you shop there and also have kids who don't need to see such behavior.
Total Dissary
Entering the neighborhood Ross Department store, my daughter and I noticed the store looked like it had not been stocked in awhile. Very empty racks, along with each isle, excluding glass and cooking isles, had multiple items we moved to the side of the isle just so we could move down them. The place looked neglected with dirty shelving and floors. Oily defuser bottles spilled out over shelving with other merchendise laying in it. Almost as many shoes on the floor as on the rack. To many things wrong to mention. Just the worse I have ever seen a store, of any kind. With this being a new store, we could not stand the mess and left without shopping.
Ross Stores needs to start at the top and work down, and clean house. Working for Ross is minium wage, so the people on the most part, are not very educated, people friendly, young, so on...Ross does not care about the employees, and communication is one of the biggest faults of management. One boss visited the store, and bragged about his new BMW. That is what everyone wants to hear on minium wage. Dummy. Always a challenge, not knowing if the hours will be cut, or if a question needs to be addressed, no clear answer is given, because there is none or management does not know. The store at Northtowne, Reno, Nevada is a joke. Everyday is a circus. Ask Jean B. a question, quaranteed she will not have an answer. Amazing she is a store manager. She is one dumb lady. Gives employees tests with the answers, guess thats ok. Must have been what Ross did to promote her. She could not have done it otherwise. The store could be great, fun, professional, courteous, but everyday the imcompetency runs a muck with managment. Amazing. The only good turn of events is David and Nicole. Both are amazing, and great to work with. Thumbs down to the rest. Jean needs to get off her butt, quit talking about her grandbabies, and learn the store. Period. Recognize your employees that show up everyday on time, work hard to bring your treasures out onto the floor, and do their job. Really a simple concept. Amazing no one in corporate is smart enough to figure that out. They're are so many positive potentials for this store, but not sure whom or what is holding it back. Truly a joke working for Ross. Thats all I got for now. MC
The staff I encountered at this store location was VERY unprofessional! They embarrassed me in front of numerous costumers, questioned my integrity, insinuated I was lying by trying to scam $14.99 from the store.
I reside in the area and shop at this particular ROSS store frequently. Recently, I purchased four dresses from the store and a few days later went back to return one of the four dresses. The dress still had the tags on it and I had my receipt. Apparently the description on the receipt did not match the description on the dress when it was rung up eventhough the amount on the tag (still attached to the dress) and the amount on the receipt was an exact number amount ($14.99).
As soon as the cashier realized this, she began speaking to the other cashier in Spanish. I guess she thought I wouldn’t understand what she was saying, but in fact did. Eventually a girl in charge of the dress department came over and treated me very poorly as I tried to explain the situation. Basically, she said that the dress which I was retuning had not come from their store and that “She knows her dresses”. She proceeded to walk away as I began to try and get clarification of the situation. I told her that I had in fact purchased the dress from that store and that it still had the tags. She then told me that the tags were not in the “right place” and insinuated I had somehow put them there! Keep in mind all this was done in front of numerous costumers. As a result of being indirectly accused of doing something I hadn’t done and not getting any help form anyone, I proceeded to ask for the supervisor. The supervisor then asked me what happened and I, once again explained my situation. She treated me just as poorly as the other employee. After she refused to refund me, I stood there like a fool trying to convince her I wasn’t pulling a scam! Why on earth would I do this for $14.99? She then gave me a look which was very belittling, reluctantly approved a refund and said “If I came into the store again and tried to do this, I would not get refunded” and she walked away. At that moment, I have never felt so small and embarrassed.
I have NEVER in my life contacted costumer service for any reason of dissatisfaction, nor had to ask to speak to a manager or supervisor. This experience was so belittling that I cannot not warn others about the level of unprofessionalism at this particular ROSS store. Needless to say, I will NEVER take my business to any ROSS store again and I will encourage my family and friends to find a shopping alternative as well.
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