Sears Appliance Warranty reviews and complaints

I started the process to get my Dishwasher fixed in Aug 2017, the repair did not fix my issue so I called back in 9 Dec 2017, at that point I was scheduled for appointments on two different occasions, nobody showed up to either appointment, when I called about the appointments they said that sears system must not have connect with there contracted CXL servicebench system, After the second "no show" sears contracted a local company in wichita to fix my dishwasher, they came out Jan 6, 2018 told me I had to pull out my own dishwasher, and that they had to order parts when I did not hear from the people, 2weeks later, I was told they ordered the parts wrong and it was taking longer because they were ordering new parts, I waited another week and call the company back, they said they recieved the parts, so we made a time for the following monday so they could come out, on the day they were going to come out, once again (Late Jan 2018 at this point) nobody showed up, I contacted the repair man and he said they sent the wrong brand and parts to him and he would have to re order. I waited another 2 weeks and tried to call him back, I never got ahold of him again, during this time, I tried to call for help and sears gave me the run around to a bunch of different departments, even saying they would have supervisors call me (nobody ever called me). I called sears and got them to send somebody else out Mid Feb 2018 to fix my issue, he ordered parts and scheduled a comeback on 23 Feb. On 23 Feb Sears came back out with a different guy who had no notes from the previous guy, he did not even know what was being fixed on my dishwasher. This is when we found out still not all the parts had came in and the "sensor" they had ordered has no tracking number. So they reordered the part again and scheduled me for 7 March, of course I called today to find out the status and they informed me the part is not in and they still do not have a tracking number, estimated delivery date or anything. They are telling me to give them another week to research things and maybe they will have an answer by then. I was just rescheduled until 12 March 2018 for an appt again but they still have no idea of where or when the sensor will come in.
I tried to cancel the warranty because they are no fulfilling my service agreement and was told I cannot do that without paying for the labor for the technicians coming out so far and the first techician I have to pay for the part he replaced (that did not fix my dishwasher)! This is the worst customer service I have EVER seen. I have been waiting on a repaired dishwasher from the company for over 3 months and paying there monthly fees and twice I had to pay there deductible! For them to tell me to keep waiting. I tried to ask if they could just replace my dishwasher since this is such a process and I was told that they can put in a suggestion but that I have to wait for a call back and there is not estimated time to get called back. I tried that is Feb 2018 as well and never received a call. They are not fulfilling there agreement of the warranty and yet they tell me if I cancel the warranty I will have to pay for all the service calls and parts? What kind of service is this.

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