Self Made Training Facility, Inc reviews and complaints

Self Made Training Facility, Inc owner Miguel Aguilar CEO Self Made Training Facility, Inc is a scummmm, he brags that he is out to help yet he is out protesting for people to get sick by not using mask. He is calling society a follower and sheep which makes us know he does not care about his trainers and clients, the man is mad because he is losing money not because of any other reason selfish man stay away from Self Made Training Facility, Inc, Self Made Training Facility, Inc, Self Made Training Facility, Inc

Hi Fitness 19 Management:

I am writing to you about my Self Made Training Facility, Inc. membership. I moved to Pasadena last year after selling my house in Silver Lake. I've been a gym goer for decades so I know my way around a gym. I was a member at Metro Fitness prior to joining Self Made Training Facility, Inc.9, and have at various times been a member at Gold's and Equinox.

I signed up for a bunch of training sessions ($500+ worth, from memory) which I was talked into by the nice asian guy who assured me, the trainers were great and I could try them out to see if I liked them. I needed to get back in shape after my last hip replacement and wanted to slowly build back to fitness over time. I explained this to the guy who signed me up. He put me with your trainer, Jose.

I am over 55 and have had surgery on both my knees and a hip replacement. I explained to Jose I was looking to very much ease into it - that I needed to be really careful with my hips and knees (which dislocate super easily because of a genetic problem) and that I'd just come out of surgery six months before so please take that into consideration, take it slowly, I've bought a lot of sessions, we have time.

My initial training session with Jose was to put it kindly, awful. He had me running and pushing crazy amounts of weights, I was slipping on the mat, he way overworked me to the point of exhaustion (all the while yelling at me) and ignored/shamed me for saying I was feeling light headed and needed to go slower. Yelling and pushy, he did not listen to me (or hear me) at all. He told me to get better shoes that have better grip so I don't slip. Jose seemed very sure of himself (and maybe just annoyed and disinterested in me?). He had no interest in hearing my feedback or my concerns during the session. I think he wanted to prove how tough he could be as a trainer. He seemed both annoyed and distracted, and it seemed he wanted to see how hard he could push me. So this was not a good fit, or a good start.

So I called the gym to cancel my sessions with Jose, telling them "he was not a good fit for me." The following morning, I received a call from Jose, and he started yelling at me, telling me he was more than capable of training me, that he had trained all sorts, that he was only pushing me to figure out my limits and that I had to work out with him and it was unfair of me to stop, that I would not get a refund, that I was not being fair on him and that he was a great trainer and he could "train anyone." He was literally yelling at me, mad because he was not getting my sessions, telling me it was "not right man", that I would cancel. He was really insisting that I go back to him and try again. I insisted that I just felt it was not a good fit and then he hung up on me, disgusted.

So after that (honestly abusive) phone call, I did not even want to go back to Fitness 19 at all. I was afraid of running into Jose, and being yelled at.

Realizing how absurd this situation was, I decided to speak to Adrian, the manager about it. I wanted to just get a full refund because of the whole miserable experience, but he refused that as an option. The best he could do, he said, since I'd paid for the training sessions, was transfer my training sessions over to my monthly membership and use it as a credit for the next couple of years. We argued on the phone about this, especially because I was also told that the training sessions were an hour long when I signed up (that was a blatant lie, it turned out they were 30 minutes). By this point I was really unhappy with the whole Fitness 19 experience. I did not trust the trainers or the managers who signed me up and I was afraid of going to the gym for fear of being accosted by Jose.

I put those fears aside because a refund was "out of the question" and settled on the compromise of just working out by myself and using the training sessions money as a credit toward a full gym membership. So I attended sporadically.

When I transferred the training money to gym membership, I spoke to a girl working at the front desk in Eagle Rock. I was told I would get the top level membership, which meant that I could use any Fitness 19 club, and that I could bring a friend or family member on weekends. I agreed because I was only going to be in Pasadena for another six months until my new house was ready in West Adams, Mid City, Los Angeles. Then I said I would be going to the Fitness 19 on Crenshaw. I brought this up with the girl at the front desk to make sure that was going to be possible. She said "of course".

When we moved to our new house a couple of weeks ago, I called Fitness 19 in Eagle Rock and was then told I would not be able to transfer to the Crenshaw Fitness 19 club because it "had closed". I was surprised because I had done some research about the club online, and it had great reviews and looked open, so I was really bummed. I later found out, the girl was deliberately lying to me! The Crenshaw gym is open. She just gave me wrong info originally about me being able to use it! So she was hoping I would just cancel and go away and not discover that she gave me wrong info or that the gym was open.

So I called back Fitness 19 in Eagle Rock back and got a hold of the asian guy who originally signed me up and I explained the absurd situation. He told me, that I would have no choice but to cancel and lose my money, that in fact it is true that Crenshaw is open, but it is not in the same group as the Eagle Rock Fitrness 19, and that I was given wrong information. He claimed that he showed me the long list of clubs that were included, the first day I signed up (which is true) but despite the seconds he held the list in front of me, he also deliberately misled me into thinking that all the Fitness 19 clubs were on the list because I asked that same question.

So then I asked to speak to the district manager Adrian again, and I was told Adrian would call me back, but that he won't refund me the money I still have as a credit. I was told that I might as well just cancel, if I can't travel the 15 miles to attend the Eagle Rock gym. I never heard back or got a call from Adrian to discuss.

So that is a summary of my experience with Fitness 19 in Eagle Rock. Rather than Yelp my misery, the lies and the abuse and go ballistic on social media venting my frustration and/or continue to get nowhere with junior managers or with Adrian, I am hoping you will intercede and help me. I' m merely asking for the credit I have left, to be refunded to me, or for it to be transferred over to the Crenshaw location as I was promised it could be if and when I moved.

Many thanks for your consideration, I look forward to your reply and a speedy resolution.

Sincerely,

Peter Brook
[protected]