Fitness 19’s earns a 2.0-star rating from 229 reviews, showing that the majority of gym-goers are somewhat dissatisfied with fitness experience.
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Effective personal training sessions
I've been attending personal training sessions at Chesapeake Fitness 19 Gym for a few months now, and I'm genuinely impressed with the results. The trainers are knowledgeable and tailor the workouts to my fitness level and goals. They pay attention to form and technique, ensuring I get the most out of each session without risking injury. The gym itself is always clean and the equipment is well-maintained. It's a no-frills place, but it has everything I need for a solid workout. I've noticed improvements in my strength and endurance, and I'm excited to continue on this fitness journey.
A Welcoming Fitness Haven
As someone who values a warm and inviting atmosphere, I can confidently say that Fitness 19 PA 230, LLC is a true gem in the world of fitness centers. The staff's friendliness and personalized approach make every visit a delight. The facilities are top-notch, equipped with everything you need for a successful workout session. What sets this gym apart is the genuine care they show towards their members. From knowing your name to offering tailored guidance, the team at Fitness 19 goes above and beyond to create a sense of community and support. If you're looking for a place where you're not just another face in the crowd but a valued member of a fitness family, Fitness 19 is the perfect fit for you.
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Pros
- Affordable membership plans
- High-quality gym equipment
- Flexible operating hours
- Variety of fitness classes
- Clean and well-maintained facilities
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Cons
- Limited High-End Amenities
- No Online Training Options
- Sparse National Presence
- Basic Class Offerings
Fitness 19 Complaints 227
Michelle Chaves poor business practices
Member since 2019, today I attempted to get in a 20 minute workout after a 11 hour work shift. Being a healthcare worker & working mom it's always challenging to make time for the gym zumba class. Today however was by far the most humiliating, degrading & discriminatory encounter I have encountered in my entire life with chatsworth fitness 19's new gym...
Read full review of Fitness 19Inappropriate music
I have complained about this issue in the past (Aug 3, 2023) and have not seen any improvement as of Sept 5, 2023. I have gone to this gym at least 15 times in the past month. The issue is inappropriate music playing at the Fitness 19 on Jarvis Ave in Newark, CA. As I mentioned in my 1st complaint, I did not complain to the local management since it wa...
Read full review of Fitness 19Difficulty canceling membership
I called fitness 19 and told them that I want to cancel my membership as my year is up in October. They told me that I would have to pay the membership for October if I wanted to cancel but I don’t understand why I have to pay October if I paid October when I signed up !? This is a scam and I don’t like it when we honor our commitment but fitness 19 didn’t/doesn’t
Read full review of Fitness 19Is Fitness 19 Legit?
Fitness 19 earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fitness 19. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Fitness 19 has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Fitness 19 has claimed the domain name for fitness19.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Fitness19.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fitness19.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Fitness 19 have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Fitness 19 and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Fitness19.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Fitness 19's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 2 complaints were resolved.
- Fitness 19 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Fitness 19. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Poor choice of music
My wife and I went to the fitness 19 in Newark (6203 Jarvis Avenue Newark, CA) on 8/3/23, 8/5, & 8/7 between 11:30 & 12:30pm. The music that was playing from the gym’s speakers was inappropriate for the majority of your customers. We did not complain to the staff on site since it would've been a waste of time. It was readily apparent that all of them were...
Read full review of Fitness 19Leaking Roof
Fitness 19 facility - 4250 Rosewood Drive, Pleasanton, CA 94588
My name is Ken and i’ve been a loyal club member for the past 4 years. I was wondering if there was a “long range” plan for repairing this leaking roof area? Looks like staff just keeps adding towels on the floor to soak up the dripping liquid “substance” which appears to be water. (See attached photo)
Desired outcome: Fix the Roof!
Membership
Joined Fitness 19 with my family but was unable to use the facility due to scheduling changes - our membership was for several years without so much a single visit - when my credit card expired I was harassed day and night with phone calls and emails threatening collection procedures despite never using any of their gyms - ever! This is arguably the worst customer service experience i’ve ever encountered - this gym has collected years worth of fees from our family without anyone using their facilities but instead of gratitude they’re actually threatening our family - incredible! Do not do business with this scam of a firm…
Desired outcome: Fitness 19 should show gratitude they had a customer pay their monthly fees for years without actually using their facility and close the membership as if the last charge - their records prove no one from our family has been there in years.
Fitness 19 Dublin club does not specify the termination lease clearly and ignore further communication
I registered the Fitness 19 program back in Dec 2022. The sales guy also asked me to join the training.
Due to the return-to-office, I am not able to continue commit the training and therefore, cancelled my fitness 19 membership and paid the penalty. However, the store manager Sebastian Roberts keep collecting the training fee. I asked multiple times that I am not able to even get into the gym, how can I get the training? The store manager refused to answer
Theft
Thousand Oaks gym California 91362
I was using the dumbbells an I set my water bottle. Down. An while working out
Someone steal the water bottle it cost me
20.oo bucks.. this is a member only club.
The employee there said that this is not a
Real company? An they could do nothing.
All they do is let there friends in an play with each game device.
Need help
Bill / collection
My children is enrolled in a lifetime membership at Santa Barbara Fitness 19 that I paid for enrollment fee for $/ child so I don't have to pay for monthly membership for them other than yearly annual fee that they already charged.
Every month they sent me email remain me to pay for monthly membership that I don't have to pay because my kids enrolled in lifetime membership, every time I came to talk to them and they said was mistaken and will fix it, but the next month happens again and again. This month they sent me email 3 time to remind me to pay monthly dues and warning me for further collection.
Underage sign up [protected]
[protected]
Hello,
You company singed up my daughter when she was a minor she did not have authority to register or sign a legal binding contract with your company, Since then we have called, Went in person, went online and have no way to contact anyone and are still getting charged WE Want this Canceled ASAP and funds refunded as you had no authority to go into contact with a minor. her email is [protected]@gmail.com
I am going to file a police report, Report to the CFPB and Better Business Buro and fraud department, you make it impossible to reach anyone and impossible to cancel the people at the gym are useless.
Attached is the contact you can clearly see she provided he accurate DOB.
You need to do better for your consumers.
Desired outcome: Refund and Cancel her membership ASAP
I am very sorry to hear about your experience and am just now seeing this complaint. I will reach out to our location manager and find out why this was not taken care of when you brought this to their attention and will additionally review the enrollment protocol and begin requesting identification to verify DOBs.
This membership was cancelled on 7/25/22. I have submitted a request with out financial company to refund the entirety of the automatic payments made, despite the use of the facility over from February to November of 2021.
Covid rippoff
When the club in Yucaipa closed at first due to the covid closures everywhere, we called their office and canceled due to the closure, and we were promised by their location manager that he will process the cancelation of the account. Months go by, and they still were taking out the monthly fees. And charged the annual fee. So I called the sub contacted...
Read full review of Fitness 19Patrons filming or Videos
More and more frequently I see enthusiasts
Bringing their full dedication to a serious atmosphere of fitness and life changing action. However I see equipment brought in for the sake of recording using non gym equipment. This is a danger. The gym has so many hazards- also I do not consent to have my private time at gym recorded re broadcast.
This is a legal issue.
I would recommend having a closed room to suit video enthusiasts for privacy.
Since one privacy infringement upon the other. This is becoming increasingly common. Without any notification or consent or choice
Desired outcome: You tell me
Agressive and mad person approaching others with problematics outcome
It was a trainer working and he came and talk to us while he saw what that guy approached me, there are cameras at the gym so the gym team can go back and see what happen yesterday and who started this situation the is very uncomfortable to my person — I lost the peace I did have while I'm training just because an individual with mental problem and drug abused issues? I need to do it now, in this case is racists and mental problems involve for part of. This unhappy person today I'm going to go to the gym and talk to the manager about this matter.
Desired outcome: I want that guy profiled and with the restriction order - I was totally harassed he making faces when I was answering his question , Racist and hate is this person of
Fitness 19
1) Was a member of gym location for over a decade and at least three owners
2) Over the course of the membership BOA changed my card number on several occasions
3) Under previous management I would change my card number at my next visit (I went almost every weekday) and all was well.
4) Once fitness 19 took over was told to call a 800 number to correct.
5) 800 number was a automated time waster. After much effort got a human and instructed to enter account on website.
6) Website would not allow credit card number only bank and routing number. No way I would ever agree to this.
7) After attempting to get this solved with the automated time waster I gave up and assumed my membership was cancelled.
8) would not take my card number, would not help me at all, My contract was with at least two owners ago, I never signed any agreement with fitness 19 or ABC financial. My card even says body exchange. I never even got a fitness 19 card
9) Called ABC financial and attempted to explain and was called a liar.
Desired outcome: A letter of apology stating I owe them nothing.
Poor communication, workers with minimal communication skills
Closed my acct. 4 plus years ago. although I had another individual under my acct. I still closed the acct. Over course of 4 years called, when down there only to be told there is nothing I can do. With more recent calls now billing is giving me back 3 months of my money. Not ok. If it was this simple they could have done this years ago. I will never and I...
Read full review of Fitness 19Membership charges
My original contract with Fitness 19 (Sunnyvale, CA) was for the full monthly charge, and not for the the $2/month discount + a yearly charge. After a couple years, they started erroneously charging my credit card with a yearly charge. I pointed out the error and had my bank deny the charge. Over the next couple years, I continued to experience faulty billing practices. I visited in person to complain with the manager, who told me that they weren't responsible because they'd lost their branch accountant, and had to rely on another branch to do their billing.
Even though I canceled my membership in person, at the branch, they continued billing me the yearly charge. During COVID-19, the branch was closed down, but continued billing me. Now, I'm told that I cannot cancel my membership online without paying the back charges that I've been incorrectly billed. I've written emails and made phone calls, but the customer service has been completely lacking.
This particular branch has been closed and the accounts transferred to UFC Fitness. Now they are trying to collect on back charges that never were legitimately incurred.
Membership Cancellation
I have made several attempts to cancel my membership and have been unsuccessful. I have been given wrong numbers in order to reach corporate. [protected]-[protected]
At this time I am still being charged on an account/membership that I want to be cancelled.
Jeanette Freeman
Desired outcome: Cancellation of membership
Unprofessional service representative
The service representative Dan (Asian nationality-new employee) in your Brea location at 706 E Imperial Highway, Brea, Ca 92821. Did not perform his duties by properly checking my membership and responding to my questions about the open doors to the entrance of the facility. There is a construction site in the same parking lot (40 feet away) where the gym...
Read full review of Fitness 19Health and Safety
This location is not following any of the CDC or Cal-Osha guidelines. They are not social distancing. They are not spacing out machines. They are not requiring mask for members or employees. They have a thermometer that they do not actually use. They have sanitizer that is out. They are not regularly cleaning machines. They are holding classes in a room...
Read full review of Fitness 19Horrible customer service
I've been a member of fitness 19 since 2008 and I've probably referred over a dozen people to the club, but that will never happen again. A new employee named Christina at the antelope location is telling me I have no guest rights or member service rights because I brought a friend to the gym hoping that he can work out with me with a week pass and then...
Read full review of Fitness 19About Fitness 19
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Overview of Fitness 19 complaint handling
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Fitness 19 Contacts
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Fitness 19 phone numbers+1 (925) 327-1919+1 (925) 327-1919Click up if you have successfully reached Fitness 19 by calling +1 (925) 327-1919 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (925) 327-1919 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (925) 327-1919 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (925) 327-1919 phone number+1 (925) 935-1132+1 (925) 935-1132Click up if you have successfully reached Fitness 19 by calling +1 (925) 935-1132 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (925) 935-1132 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (925) 935-1132 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (925) 935-1132 phone number+1 (650) 578-1119+1 (650) 578-1119Click up if you have successfully reached Fitness 19 by calling +1 (650) 578-1119 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (650) 578-1119 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (650) 578-1119 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (650) 578-1119 phone number+1 (757) 210-6400+1 (757) 210-6400Click up if you have successfully reached Fitness 19 by calling +1 (757) 210-6400 phone number 0 0 users reported that they have successfully reached Fitness 19 by calling +1 (757) 210-6400 phone number Click down if you have unsuccessfully reached Fitness 19 by calling +1 (757) 210-6400 phone number 0 0 users reported that they have UNsuccessfully reached Fitness 19 by calling +1 (757) 210-6400 phone number
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Fitness 19 emailslmhein@aol.com100%Confidence score: 100%Support272grandrapidsmi@fitness19.com74%Confidence score: 74%
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Fitness 19 address160 Market Place, San Ramon, California, 94583, United States
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Fitness 19 social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
Recent comments about Fitness 19 company
Underage sign up [protected]Our Commitment
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