Skullcandy reviews and complaints

We sent in earbuds as they no longer worked that should be covered by the warranty. We received an 80 dollar coupon code that was ineffective. I attempted to contact skullcandy multiple times to have the earbuds ordered. The service agents said they would send another code but they never came. I was using the online chat three times, I had paid 17 dollars just to ship it back to them and my daughter is still without her earbuds I was going to them with the 80 we were supposed to received to purchase the white pure white ear buds that were reduced in price online to 60. Now that time has lapsed because no one got back to me they are 100 again. No email. No contact. Nothing. I’m very upset for my daughter who originally paid for them herself.

Bought two sets, after about two uses, one of earbuds stopped working.
Was able to use warranty to get replacement, but you have to pay for shipping costs yourself. They don't cover that.
I was OK with quality of the sound and how they worked, but if they break down that quickly, I'm sorry I didn't purchase some other brand.
I complained to the company about them at least covering shipping charges, but they refused.

I had purchased truly wireless earbud on January 2020 and it stopped working after six months so I requested replacement as it was under warranty. I asked them the procedure but had not received a proper answer. Ultimately they told me to courier it to them on my own cost and will send me the replacement within 15 days. They mailed me that they had received my product and will send the replacement within 15 working days. After almost a month I mailed them that I haven't received the product and haven't received any updates so they mail it to me stating that it is out of stock and were sending half a value product in replacement which I refused to do so they told me to be patient and will mail me once it is in stock but they never did. On 19th January I asked for the updates of whether the product was restocked at that time they mail to me that it is already dispatched so I requested them the tracking details and he sent me a tracking details of 3rd January which stated the product was delivered which I had never received. On asking them they sent me a fake POD signed by someone else with wrongly spelt my name after that they are not answering my calls not even replying my mails. There were 4 mistakes done by them which they are not ready to accept.
1) They never told me that the product was out of stock and they were not able to replace it.
2) They never told me that it was in stock (as they had promised that they would mail it to me but they didn't).
3) They never told me that it was dispatched and never shared me the tracking details.
4) The knew that the product is misplaced still they are not ready to find it and ask their logistic team.
Hence, it is very clear that they intentionally send low quality product so while replacement they either send low value replacement or fake the dispatch.

Dear,
Sir/Madam,

I, recently brought new Skullcandy earphones by replacement of my old earphones from new and modified earphones from nearest authorized dealer...
But after 1-2 days i encountered a problem in my earphones...
It was not working properly...The Bass in the left part of my earphones was very low...
There is a built defect that i have noticed...And this left part makes weird noise during music playing...I cannot enjoy my music...It is also a problem for my ears...
The dealer is not replacing the headphones so i request you to take some actions...
Give me some more detailed information because i need replacement of my earphones...It will be good if you reply me as soon as possible...

As I type this, I feel the most frustration pulsing through my veins I've felt in a long time. I went to their website (www. skullcandy .com)and ordered a pair of their FMJ (Full Metal Jacket) earphones. The order came rather quickly, just before Christmas. When I opened up my present, it turned out to be the WRONG pair of headphones. They were in fact the Titan pair instead (which were 20 dollars less). So I called them, but only reached their voice mail for 3 days straight before finally waiting for 15 minutes one day to reach someone, who did not seem professional at the least. Again, as I received the next pair they sent, they were the same type, same color, and same WRONG pair! Now I must call them again Monday to get another. Oh, and did I mention they didn't even include a shipping label so that it would be free to mail it back? Yeah. You really must have patience to order their product online because this is what you may get.

Skull Candy customer service SUCKS! I have contacted them 3 times already over the last 7 weeks with no response at all. I am trying to inquire about a product they advertise on my columbia jacket to be able to connect my zune to the built in controls on the sleeve of the snowboard jacket. When i go to the site they listed (www.skullcandy.com/modular) the only thing they have there are the two ipod accessories for the jacket. What kind of a company doesnt reply to someone who wants to purchase one of their products. Could it be that they decided not to create the product even though the jacket has a skullcandy tag on it which states "Designed for Zune"?

There's actually a SkullCandy walk-up booth in the Westfield Mall, downtown San Francisco. If I had to deal with this company via mail, from what these other reviews say, I'd be fuming rage right now.

These products have a Lifetime Guarantee for anything that happens to them, and they mean anything at all except theft or loss. In the last two months I've been back to the SkullCandy booth to have my earphones replaced 4 times, and I'll be going there today for my 5th replacement! If they don't just fall apart on opening the package, one side will fade out or stop working all together within a week. This company spent too much on "cool" and not enough on quality and functionality. I personally feel like this company owes me compensation for making me go back to their booth all these times in such a short expansion. There are usually one or two teenagers working the booth, and will easily give you a new pair of earphones, even without a reciept. Their LifeTime Guarantee is a way of tricking you into buying a very poor quality product that will, no doubt, need replacing promtly. Stay clear of this company and I commend you for doing your research before buying, unlike me.

Ok no joke, I buy a pair of there lowrider headphones in the mall and after two days the headphones just stop working. I take them back to the mall and the guy says I have to send them back to the company. So I fill out the RMA request and wait a week for a response pay to have them shipped to them and dont hear anything for about a month, try to call for 3 days finally get someone on the phone to help me and guess what? As soon as I get off the phone with him I get an e-mail saying my product will ship in a few days well that was on feb 17 and it is march 5'th and still no headphones. I have been trying to get someone on the phone it is like you have to remind them that they are here to serve you and babysit them. If my headphones come in in packaged plastic I will be trying to return them to anyplace that will accept this garbage back.