Softgames reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Softgames
Welcome to our customer reviews and complaints page for Softgames. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Softgames.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Softgames's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Softgames, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Softgames. Your feedback is an important part of our community and will help others make informed decisions.
No player support
Softgames is the provider of the Facebook game Solitaire Farm Seasons. I have been playing this game for approximately a year. During this time, technical issues have occurred within the game. These issues have resulted in my losing 10, 000 coins from my game account.
Each time an issue has occurred, I have contacted Softgames via e-mail and Messenger. I have also posted comments on Softgame's Facebook page. To date, I have NEVER received a response from Softgames player support. I have not received any credit of my coins to my game account either.
In my experience, Softgames player support has been non-existent.
Desired outcome: A credit to my game account of 10,000 coins.
[web game] the tower lite
I've tried several softgames.de offers to get coins rewards for "Walking Dead Road to Survival" game. Most of them are just impossible to achieve to me (the offer condition is often to get 200 points at level 1).
Although I successfully completed this one 2 times "[Web game] The Tower Lite" to be sure something was really wrong with it. The condition was to get at least 35 points and I reached 38 and 39 points.
I contacted the customer support via the ticket service but at this time the offer wasn't in the complaint form selection so I chose another one (called "go on tapjoy to get rewards") explaining everything in the comments and in the response email with screenshots attached. I got rewarded for 6 coins whereas "[Web game] The Tower Lite" offer reward is 160 coins.
At last on March 2nd the offer was appearing in the claim form so I did another claim request. I received another ticket service email and replied with the same screenshots attached. I have no news since then.
I'm assuming the ticket is now closed as it doesn't usually take this much time to get rewarded when a problem occurs.
I completed the offer the first time on Feb 24. My request is to get those 160 coins for the completed offer.
Please find attached the same screenshots I sent to the ticket service both times.
Best,
![Softgames - [web game] the tower lite](/images/complaint/full/851466/compl_14889142572661.png "Softgames - [web game] the tower lite")
![Softgames - [web game] the tower lite](/images/complaint/full/851466/compl_14889142577578.png "Softgames - [web game] the tower lite")
![Softgames - [web game] the tower lite](/images/complaint/full/851466/compl_14889142578706.png "Softgames - [web game] the tower lite")
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!