Menu
For Business Write a review File a complaint

The good, the bad, and the ugly - discover what customers are saying about Spin Direct

Welcome to our customer reviews and complaints page for Spin Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Spin Direct.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Spin Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Spin Direct, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Spin Direct. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
Y
12:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spin Direct Sill no product!

My son wanted Mighty Beanz for his 4th birthday which is April 4. I ordered Mighty Beanz on March 3 rom Spin Direct for $19.95. The week of his birthday I called to check on the status of my order, and they informed me it usually takes 4-6 weeks. I accepted the fact that I would not receive it before my son's birthday, so I bought him another present. Today is April 20 and I called once again to find out where in the world those Mighty Beanz were and I was told it would be another 2 or so weeks. I asked him kindly if they were making them by scratch. He said no they were not. They were out of stock as it is a high-demand item.
If I have not received them in three weeks, I will call again and try to cancel the order which I am sure is going to be another long hassel. My advice: do not order from this company. It is not worth the headache.

Read full review of Spin Direct and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
E
E
Erika1
Staten Island, US
Jun 04, 2011 2:38 am EDT

Yea pretty messed up... I ordered from them on 3/21 it is now 6/3/11 and still no order. No e-mail to say it coming or delayed. Really messed up. I hope they don't have kids that keep waiting for there toys in the mail and they never come..

W
W
Wanda Martinez
New York, US
Feb 01, 2011 8:23 pm EST

I agree with every one who ordered from this place. I ordered GOMU. They also told me the same story. It will take 4-6 wks. I haven't received anything. I order this item back in December 2010. If I knew this was going to happen, I would've NEVER ORDERED IT!. Really upset about this situation because my daughter asks everyday if it arrived! Eventually I know I have to canceled this order. So if anyone out there wants to order from SPIN DIRECT take my advised DON'T!

D
D
dhoule
Bristol, US
Nov 15, 2010 1:34 am EST

I ordered my star war beanz on Sept 6, called first week of October and sent email today. They stated in October they were on back order and I should have them in three weeks, here it is five weeks later and still no Beanz! I will never order from this company again. Wish I read the reviews before ordering!

T
T
tiger7171
Baton Rouge, US
Nov 04, 2010 7:46 pm EDT

YES i called today and was also told they were discontinued. i got lucky and found 6 packs at toy r us at lunch.

S
S
strawberryladybug
Dover, US
Nov 03, 2010 12:30 am EDT

I've waited a month and a half only to be told today that they are now discontinued and I won't be getting them at all! What a scam...they say they are only the "middle man" and can't help what the manufacturer does! Well, I know one website I will never order from again! I guess I should have done more homework before I ordered!

T
T
tsr6225
Lone Jack, US
Oct 18, 2010 3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same scenario for me - ordered on September 7, 2010 - received order confirmation. Called 3 weeks after - they stated that the Star Wars Beanz are on back order and they don't have a status. I called a couple of weeks later - they stated that orders have been recently shipping out orders and mine could be processing soon. No charge to my credit card, so I called again today. They said that they no longer are selling the Star Wars Mighty Beanz and they have been discontinued. After voicing my displeasure with their service, the girl said that they just found this out today.

My son's birthday party is this weekend. He loves the Beanz, so I guess I'll go spend more money at Target.

J
J
jshipley75
Odenton, US
Sep 09, 2010 6:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I guess I should feel lucky. I noticed that it did not let me change my order, and it had added a product I had looked at but didn't order. So at the last minute, after I had given them my credit card info, I cancelled the order. They did send me an invoice and after 45 minutes of trying to contact the company (the email address they give in the email is invalid), I did notice that at the top of the invoice, under status of order, is said "Cancelled". This was yesterday, so I hope this is the last I have to deal with this company. Hopefully they will not try to charge my card. I'm really sorry for all of those that have been duped. I ended up ordering the Moon Dough from ToyWiz.com. It was a little bit more expensive, but the shipping was reasonable, and seemed like a more reputable company. I will post again if I have anything to say about that company. They sell almost all the same products as Spin Direct.

L
L
llock3
hoschton, US
Sep 06, 2010 2:00 pm EDT

I ordered the Star War ones too...sometime back in the beginning of August. My kid has been looking in the mailbox everyday. Still no product or tracking number either. This company sucks!

P
P
palacme
Miami, US
Sep 01, 2010 8:24 am EDT

Ordered Star Wars Mighty Beanz August 16th. Still no product or tracking number. I too was charged for additional items I did not intentionally want to get. Has anyone received their merchandise?

D
D
DrChuckD14
Solon, US
Aug 24, 2010 6:15 pm EDT

I hurried an order for my son as well, it has been 2 weeks and from what I read that is short. I'll start calling in the morning. No order tracking on the website, that should have been my clue, but he wanted this Star Wars set. From what I read this could be a rip off.

ComplaintsBoard
X
10:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spin Direct Be aware

In searching for the "Bugville Butterfly" kit I found it on-line at a site called "Spin Direct". This site is crap. DO NOT USE IT! It does NOT give you an opportunity to review your order before you submit it and I ended up ordering 2 of these kits. Plus they charge you shipping charges for each item ordered. Then when I called to complain it was like it did not matter to them at all. I was assured that the product had been shipped that day so I thought I would receive it in time for my Granddaughter's birthday. When I called back 8 days later to get a status on the delivery I was informed that the they were waiting for the address label to be printed so it could be shipped. THEY LIED! I would not use this company again even if it meant that my Granddaughter would have to wait on something a little longer, and believe me, I go out of my way to secure the things that a 6 year old wants, as I'm sure most Grandparents would.

Read full review of Spin Direct and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
Troy Knutson
Clear Lake, Iowa, US
Jun 21, 2021 10:43 pm EDT

Not worth the money I've had 2orders 2came cracked total of 4 protectors the other2 the bubbles would not come out no matter what! Wasted 2orders at 12.99 a order!

D
D
Dollsong14
US
Sep 10, 2010 3:25 pm EDT

The same exact thing happened with me and the Star Wars Mighty Beanz. I ordered only one and instead of giving me a confirmation page a pop-up arrived for the same product I had just ordered. I closed out of the page and four weeks after my order was placed two sets arrived (one more expensive than the other) with an outrageous shipping and handling charge. I called and was told I could return it for a refund (without shipping and handling). I would warn anyone who thinks Nickelodeon would only air reputable companies on their channel do NOT order anything from spin direct. I can only imagine how many people they have sold my information to for marketing purposes as well. Now on to file a complaint in my state!

N
N
nb-bratt
Olds, CA
Sep 03, 2010 6:50 pm EDT

Thought about ordering "FLEXEEZ" for my son but after reading all the complaints about this company, I have changed my mind!

D
D
Doctor517
Buffalo, US
Aug 26, 2010 6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company is good for [censor] and nothing.I placed an order back on July 10th and have not received it yet. I have called the 800 number and no one answers. I have sent numerous e-mails and no replys. They are quick to take your order and money, but thats it. If they would at least tell me that there only 10 year old employee was injured reaching for more rations or something I would understand. Or, that the telephone was too high up for their kids (I mean employees) to reach, I would even understand that. I know other sweat shops can push their product out fast. I don't know, maybe if they hire 12 year olds instead of 10 year olds, things might move faster

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.