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12:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Spygadgetonline.ca over charged

bought a mini cam from them for 149$+shipping+tax, the clip broke within 5min.of receiving it [April 2012], contacted them, they asked for a picture, sent two, never heard from them again, wouldn't reply to any calls or emails, until, June 2012, when I posted a nasty review at sitejabber.com, got an instant response from mr eric, he apologized & put the blame on a neglectful employee [him] said 4 months is too long to have waited for the part & response, he offered me, a complete refund or an exchange or a 50$ check, I chose the check, he said I would get it in 2 weeks, it never came, instead the sent a defective used cam, missing 2 screws & the sd micro card & of centered lens, got the clip, so I let it go, , I believed in him, that I'd removed the nasty review, my big mistake, last week I finally found this item, selling at Amazon for 23$ [one of the reviews describes it to a T, it's called the worlds smallest voice recorder, that's what my box says too, but I ordered a mini spy cam], I've been trying to research this unit the following weeks they didn't reply in April, to get my own clip, I'ts nearly impossible when there's no model # or manufactures name on box, contacted them with many email, they will not adjust the price, they only want me to ship it back for a refund, I don't trust them, I told them if if you can give a total refund 9 months later, you can give me a partial refund, that I no longer trust them, I'm not letting have the evidence too, now he's saying that's all he can offer & I can't have both, told him to read the emails very carefully, not one time did I say I wanted both, just an adjustment, not any denial that the cam is fake, avoids that topic completely, also has threaten me, that if I communicate with them again, he will have his "lawyer" deal with me, he's a crook, wont adjust the price but says he can only give a full refund upon receiving the cam, & pay a lawyer, stay clear from this company, they claim everything's shipped from a warehouse, there's no warehouse, it's a PO box at the Pharmaprix drug store postal service at 1185 Moody, Terrebonne Quebec, claims that they offer the best prices for high quality products, not knock offs like other sites, & only buys from Canadian retailers, my thing comes from china, made by Neewer, retails for under 25$, see why I don't trust him, can't afford to send him anything, he owes me at least 100$, I've posted all the emails on facebook in my photo album [screen shots], in process with consumer protection at the moment, also informed pay pal, BUYER BEWARE, I'm only losing 100$, but he will lose much more in sales, I will haunt him forever, if I can write it and at least save 1 person, I'll warn the world, & the specs for the cam aren't correct, claims a 2hr. battery life, try 52min. the guy at Amazon gets 40min, guess i gott lucky[ha ha] and when I mention where's my 50$ check, he replies, I sent you another cam+it cost us 20$ shipping, you don't send cams worth 150$ for free, he knows it's a cheap 23$ knock off, claims a judge will rule in his favor or anyone who will listen, but he avoids the check part & my accusations of the 23$ cam that was sold to me for 186$ in total, he's twisted every conversation we've had to make himself look good, if your not guilty, you would argue the price of the item & prove it's not a cheap over priced knock off, and the 50$ check, that's why I can prove he ripped me & others off, sending a 23$ cam is cheaper than the 50$ check, why would you send a cam suppose to be worth 149$ instead of the 50$, makes no sence

Read full review of Spygadgetonline.ca and 1 comment
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Update by carlm
Feb 02, 2013 12:45 pm EST

here's what he sold me for 1449.99, it's worth 25 to 40$ everywhere else
have many many pages at sitejabber.com

http://www.youtube.com/watch?NR=1&feature=endscreen&v=f-qH7WXprSI

THIS IS THE LATEST E-MAIL, AS YOU CAN SEE HE'S FISHING & AVOIDING WHAT i SAY
BUY THERE AT YOUR OWN RISK, I DIDN'T MAKE THIS UP, IT'S REAL, A REAL PRO SCAMMER,

GET YOU STORY STRAIGHT, THERE YOU GO TWISTING THE STORY AGAIN UNLESS YOU SOLD ME A SWAN HOME SECURITY SYSTEM, WHERE DOES IT SAY THAT, DON’T COMPARE APPLES WITH ORANGES, IT WASN’T YOUR CAM, YOUR FISHING AGAIN, SEE YOU IN COURT, YOU SENT ANOTHER 20$ CAM INSTEAD, OF YOUR OWN DOING, BECAUSE IT WAS CHEAPER THAN 50$, I NEVER ASKED FOR IT, TOLD THE PEOPLE AT CONSUMER PROTECTION, I DON’T TRUST YOU & WOULD NEVER SEND YOU A THING, THAT I WANT THE DIFFERENCE THAT’S ALL I WANT, THEY AGREE, THAT I’M WELL IN MY WRIGHTS, AFTER SHOWING THEM THE E-MAILS & ALL OTHER EVIDENCE [AND YOUR LAWYER THREAT, I’M WAITING FOR HIM, MORE STUFF TO HANG YOUR SELF WITH]& I NEVER CLAIMED IT WAS AN MD-90, I’M CLAIMING YOU SOLD ME A MINI CAM FOR 149.99$ WORTH 23$ NOTHING ELSE, THE PLASTIC ONE IS WORTH 23$, THAT’S WHAT YOUR SELLING FOR 149, SEE THE BOX, IT SAYS WORLDS SMALLEST “VOICE”RECORDER, THAT’S NOT WHAT I ORDERED, I’M SURE THE JUDGE WILL WANT TO KNOW WHY A PO BOX INSTEAD OF AN ADDRESS ON YOUR WEB SITE, CLEARLY NOT LEGAL, THEIR INVESTIGATING THAT TOO, I DON’T CARE WHAT YOU SAY, I’M NOT GOING AWAY, YOU WILL PAY IN ONE FORM OR THE OTHER, THEY’VE AGREED WITH ME AND SAY I’VE GOT A LEGITEMIT CASE, & RISE DU MOULIN, THEY WILL BE QUESTIONING YOU ABOUT THAT TOO, REGISTERED LETTER WAS RETURNED UNDELIVERABLE, THEY HELPED ME FILL THAT ON OUT TOO, EXPLAIN THAT! WE’RE JUST GOING TO PROCEED WITHOUT YOU.SINCE NO ONE ACCEPTED THE LETTER, ...I WILL ALSO PUBLISH THIS MESSAGE, SO EVERYONE CAN SEE YOUR ALWAYS TRYING TO WEASEL YOUR WAY OUT OF THIS SITUATION AGAIN...POSTED AT SITEJABBER, HOPE IT HELPS YOUR SALES!

http://www.youtube.com/watch?NR=1&feature=endscreen&v=f-qH7WXprSI YOU’D BETTER LOOK AGAIN, I ORDERED A MINI SPY CAM, NOT A VOICE RECORDER

AND AS MY WEEDMAN STORY HAS NOTHING TO DO WITH THIS CASE OR YOUR CAM, THE VIDEO SIZES ARE QUITE DIFFERENT, THE MINI CAM HAS AN UNREMOVEABLE TIME STAMP & IS 720 X 480, MY WEEDMAN VIDEO HAS NO TIME STAMP & SOUND & IS 640 X 480, & IS ON 24/7-120V, THE MINI CAM IS BATTERY OPERATED & LASTS 52 MINUTES [CLAIMS 2 HRS...MEH!] WHAT! I JUST HAPPENED TO KNOW WHEN TO USE YOUR CAM TO CATCH HIM...YOUR FISHING AGAIN.PLEASE PLEASE SEND YOUR LAWYER THREATS, JUST WHAT I NEED FOR MY CASE.TOLD YOU MANY TIMES!..AND HAVE MENTIONED TO “YOUR” LAWYER THE QUEBEC GOVERNMENT IS ALSO INVESTIGATING YOUR WEB SITE, YOU SEEM TO AVOID MANY THINGS.PS, I HAVE A LAWYER TOO, HE’S ALSO INTERESTED IN YOUR LAWYER LETTER.NO MATTER THE OUTCOME YOU LOOSE, GREAT ADVERTISING IN YOUR PART..

DON’T FORGET TO SHOW UP.

From: Spy Gadget Online
Sent: Saturday, February 02, 2013 9:18 AM
To: carl m
Subject: Re: re where's your lawyer

Hello Mr.Mckinnon,

As I already told you we are willing to give you the full refund just reship the package using the prepaid return label we send you and the full amount will be refunded to you.

It was never stated anywhere in our product description that it was a MD90 or that the case was made of metal ! The manufacturer of these 2 product is actually the same. One have a metal case and the other one has a plastic case.

You also made complains online about Weed-Man stating that you caught them with the security camera we sold you :

http://www.reviewstalk.com/complaints-reviews/weed-man-l24858.html

I will be more than pleased to explain a judge that even tough we offer you a full refund and send you a prepaid COD label you refuse to ship back the product stating that you don't trust the postal system. Even tough you purchase the product 9 months ago !

As for the 50$ refund you stated in the email you send us you stated the following : "I’m not sending anything back, so #3 is out of the question, I’m not going to end up with nothing, I’ll leave it to your discretion"

We then shipped you a new camera and you didn't contact us back for 5 Months !

I will be pleased to answer to everyone who ask and explains them the situation as it really is. Now either we keep on uselessly discussing about this matter over and over again or you simply take the cameras, put them into a box and ship them back using the label we sent you ! If you choose otherwise and continue threatening us the lawyer is already on the case awaiting my final confirmation to send you a demand letter.

If you really don't have a printer I can ship the label by post as I already offered you.

Awaiting your response.

Regards,

On Sat, Feb 2, 2013 at 5:07 AM, carl m wrote:

I’ve warned you well, I’m never going away until you pay me back what you ripped me off for, who’s the judge going to believe again, in who’s favour his he going to rule again, where’s your “Lawyer” you tried to scare me with, I’m waiting for him, watch this video “Very Carefully”, I’ll prove your selling cheap knock offs, your whole web site is a fraud & they are investigating you, then you’ll have to answer in small claims court, for my claim, I’m going for the maximum I can get, here’s the link for the video-http://www.youtube.com/watch?NR=1&feature=endscreen&v=f-qH7WXprSI
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

And don’t forget this guy from consumer protection, he’s become very interested in you,

I complete my email of yesterday by informing you of the following:

1. 6818901 Canada Inc. (Spy Gadget Online) has already been the subject of a complaint to the Office and has received an official notice regarding the provisions regarding purchases by Internet.

2. A website should display the address of a location and the Consumer protection Act specifies that it cannot be a p.o. box. On this aspect, the Office can intervene.

3. Finally, it is possible to send a registered letter to a p.o. box. The postman will leave a notice card in the box and the-holder must present himself to the counter to sign a receipt and get the letter. This does not mean that he will do so, but it would also be the case of a notice left at a home or a business.

I hope that this information is useful to you.

--------------------------------------------------------------------------------

Yolande Côté
Bureau de la qualité des services
Office de la protection du consommateur
qualitedesservices@opc.gouv.qc.ca

Québec : [protected] poste 2219

Sans frais : No local de l'Office poste 2219

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

And these e-mails from Mr. Eric;

Sent: Wednesday, July 25, 2012 2:24 PM
To: RENE MCKINNON
Subject: Re: Enquiry from Spy Gadget Online

Hello Carl,

I read all the emails and I have to say the blame is on us. The product we offer is a really good quality one. Their is plenty of products like this using the same cases but different electronics components.

The rep didn't do an appropriate follow up. I see that we are still waiting for the piece from the manufacturer. It was supposed to be sended to us a long time ago.

Right now, their is three solutions I can offer you.

1. 50$ refund for having a broken piece.
2. Shipping you a full product including of course a new piece. Since we don't have the piece right now and I don't want to make you wait any longer (4 months is enought)
3. A full refund once you ship us back the product.

Please let me know what you want and I will the appropriate steps.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I CHOSE THE CHECK, BUT NEVER RECEIVED ONE
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

From: Spy Gadget Online
Sent: Wednesday, July 25, 2012 5:12 PM
To: carl m
Subject: Re: Enquiry from Spy Gadget Online

Hello Carl,

Than we can send you a 50$ refund. We can send it directly into a PayPal account or send you a check, as you prefer.

Please let me know.

Regards,

Eric

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

From:Gadget Online
Sent: Thursday, July 26, 2012 6:48 AM
To: carl m
Subject: Re: Enquiry from Spy Gadget Online

Hello Carl,

You will receive the check within 2 weeks. I appreciate that you update the status of this problem on Site Jabber.

If their is anything else please let me know.

Regards,

Eric

Spy Gadget Online

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I HAVE MORE E-MAILS [ALL OF THEM] You’d better check them out, before you threaten me with your “Lawyer”again,
I’m not sending another registered letter to be sent back undelivered, we sent it to the address you listed with the www.registreentreprise.gouv.qc.ca check the attachment

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

And when we searched 11b 1235 Montee du Moulin, it comes up Andree Mongeau Imprimerie, not spygadgetonline, meh!, I guess that’s why no one can come to the “Warehouse”

regards

--
Gabriel M., Customer Service Departement, Service à la clientèle
www.spygadgetonline.ca | spygadget@gmail.com

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Update by carlm
Jan 23, 2013 6:57 pm EST

Update # 2 after sending Mr.Mongeau of spygadgetonline 2 registered letters, telling him that I'm taking him to small claims court, were not accepted, return to sender, undeliverable, the first one was sent to 1235 rise of du moulin [witch is where spygadget & sp online are registered with the Quebec government]the actual street name is Montee du Moulin, & the second address is the PO box, he purposely did this to avoid any actions against him, I will proceed anyways with small claims court, & go for maximum restetution, what's a few more dollars to damage his credit.Another thing, since I told him that I would be taking actions against his scam company, I have received 3 mysterious money orders totaling 640$ & 2 return to sender parcels worth 310$, all from Terebonne & Montreal, contacted the RCMP, they told me to keep all, & not to accept any more strange parcels &/or cash any more money orders & I will not be liable, since I only was suing for a 100$, I have plenty to pay for more registered letters & pay the 75$ small claim fee, the Post office &the RCMP are conducting a full investigation on spygadgetonline.ca & .com with the Quebec government, they would like to know why they are registered at a fictisious address, "rise of" is not "Montee"---a very well crafted plan.Another well crafted deception, is the reason they don't reply any complaints for 3 or 4 months is so Pay Pal can't help you after 60 days [pay pal isn't all that either, they also won't reply, consumer 0, scammer 1] I don't care about the money so much, it's the principle, he threatened me with lawyers, I didn't back off/down, so he's trying to set me up, but that won't work either, I got consumer protection, the post office, the RCMP & numerous government agencies involved, everyone is interested in you Mr. Gabriel Mongeau, owner, proprietaire, and 1235 is registered as Andree Mongeau Imprimerie, he also is a scammer, has 4 different addresses for this printing company with one telephone # all over Montreal, Laval & Terebonne area and has only one employee on staff, himself. spygadget also has no other employees registered with the government, so who is Eric, online team, , , eric customer service, service de la clientele, , , , eric, spygadgetonline, , many titles for a non existing employee----I've also been waiting for his so called "Lawyer" to threaten me too, I'm waiting, please please take me to court, I will accept the registered letter & I will definitely show up in court, I don't threaten anyone with lawyers, I promise to bring you down, Clown, thanks for the money orders, they'll help prosecute you! or should I say crucify you---I hope you loose plenty of revenue, because of your stupidity, and do what you wish, I've got nothing but time to kill, getting you back is my pleasure, watch who you mess with.I promise I'll haunt you forever, 99% of your products are available at Amazon at 1/5th the price, all your crap is Chinese knock offs, with no manufacture logos & no product #s, I spent days & days checking your crap, found the exact item at 1/2 to 1/5th the price, nice phony web page you have, it's a mail order scam outfit, you should rename your business to "spycrookonline, ca" what's the matter, cat got your tongue, you haven't defended yourself this time, eric the troll not trolling the complaint sites any more? you "WILL" be very sorry you ripped me off!, , my next step is having your web site checked out & shut down.win or loose, I won, I got 3 free money orders & 2 parcels totaling 950$ from you trying to set me up, THANK YOU again, expect more, your my new hobby, you "WILL" pay one way or the other, I promise

Update by carlm
Jan 23, 2013 6:56 pm EST

update # 3 it's really funny every time I'm updating, I get interrupted by someone involved in the investigation, the post office has opened a file on this matter and are going to do all they can, I spent a hour with the lady on the phone, & an hour + with the RCMP, both told me that I am being set up by someone I pissed off [guess who] and makes no sense, that all these mysterious packages that come from Montreal & Terebonne Quebec, started coming after I pissed off Mr. Gabriel Mongeau from spygadgetonline.ca in Terebonne & Laval, telling him to regulate this problem, I already won, I was told to keep what I've received & not to accept any strange packages, www.registreentreprises.gouv.qc.ca are also conducting an investigation, they smell a rat, I promised him that I would haunt him forever, now he'll have to deal with the gouv.qc as well

Update by carlm
Jan 23, 2013 5:42 pm EST

Update # 2
after sending Mr.Mongeau of spygadgetonline 2 registered letters, telling him that I'm taking him to small claims court, were not accepted, return to sender, undeliverable, the first one was sent to 1235 rise of du moulin [witch is where spygadget & sp online are registered with the Quebec government]the actual street name is Montee du Moulin, & the second address is the PO box, he purposely did this to avoid any actions against him, I will proceed anyways with small claims court, & go for maximum restetution, what's a few more dollars to damage his credit.Another thing, since I told him that I would be taking actions against his scam company, I have received 3 mysterious money orders totaling 640$ & 2 return to sender parcels worth 310$, all from Terebonne & Montreal, contacted the RCMP, they told me to keep all, & not to accept any more strange parcels &/or cash any more money orders & I will not be liable, since I only was suing for a 100$, I have plenty to pay for more registered letters & pay the 75$ small claim fee, the Post office &the RCMP are conducting a full investigation on spygadgetonline.ca & .com with the Quebec government, they would like to know why they are registered at a fictisious address, "rise of" is not "Montee"---a very well crafted plan.Another well crafted deception, is the reason they don't reply any complaints for 3 or 4 months is so Pay Pal can't help you after 60 days [pay pal isn't all that either, they also won't reply, consumer 0, scammer 1] I don't care about the money so much, it's the principle, he threatened me with lawyers, I didn't back off/down, so he's trying to set me up, but that won't work either, I got consumer protection, the post office, the RCMP & numerous government agencies involved, everyone is interested in you Mr. Gabriel Mongeau, owner, proprietaire, and 1235 is registered as Andree Mongeau Imprimerie, he also is a scammer, has 4 different addresses for this printing company with one telephone # all over Montreal, Laval & Terebonne area and has only one employee on staff, himself.
spygadget also has no other employees registered with the government, so who is Eric, online team, , , eric customer service, service de la clientele, , , , eric, spygadgetonline, , many titles for a non existing employee----I've also been waiting for his so called "Lawyer" to threaten me too, I'm waiting, please please take me to court, I will accept the registered letter & I will definitely show up in court, I don't threaten anyone with lawyers, I promise to bring you down, Clown, thanks for the money orders, they'll help prosecute you! or should I say crucify you---I hope you loose plenty of revenue, because of your stupidity, and do what you wish, I've got nothing but time to kill, getting you back is my pleasure, watch who you mess with.I promise I'll haunt you forever, 99% of your products are available at Amazon at 1/5th the price, all your crap is Chinese knock offs, with no manufacture logos & no product #s, I spent days & days checking your crap, found the exact item at 1/2 to 1/5th the price, nice phony web page you have, it's a mail order scam outfit, you should rename your business to "spycrookonline, ca" what's the matter, cat got your tongue, you haven't defended yourself this time, eric the troll not trolling the complaint sites any more? you "WILL" be very sorry you ripped me off!, , my next step is having your web site checked out & shut down.win or loose, I won, I got 3 free money orders & 2 parcels totaling 950$ from you trying to set me up, THANK YOU again, expect more, your my new hobby, you "WILL" pay one way or the other, I promise

Update by carlm
Jan 23, 2013 5:41 pm EST

***Update..I've proceeded with a claim with consumer protection Quebec, and also checked their business address, they don't have one, it's a P.O. box, no warehouse as the webpage claims they have, Canada Post & the RCMP are also interested in the spygadgetonline.ca, filed a complaint with both of them, they are now being investigated by everyone, have your so called lawyer contact me anytime Mr. Mongeau, I promise to haunt you until you come good & the others will prosecute you, shady fraudsters always get caught, remember I have "ALL" my e-mails from them, funny thing, a lady from consumer protection just got off the phone [18/01/13--4;50 pm] while I was updating this review, she made me an appointment for monday, she checked them you out, web site & addresses, they're very interested in your business now, they've done their own research, things don't add up -----there's something fishie going on with spygadgetonline.ca, the reason you can't visit the warehouse [they claim they have] is because it's his brothers printing company, at 1235/1237/1239 montee dumulin Laval Quebec in the mall next to RONA...people are interested now...gotcha, remember I.P. addresses are traceable!, the RCMP & post office wants a word with you too, & you can't blame that on a neglectful employee this time & by the way there's no employees in your "company" at least that's what it says at www.registreentreprises.gouv.qc.ca [very helpful site], you need more rope, got more, cheaters & liars always get caught, specially dumb ones, in Quebec you need a company address to be registered as one, P.O. boxes, storage lockers & brothers printing company don't qualify, you're so screwed!, you should'v just paid up, too late now, I warned you well...

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Spy Gadget Online
Terrebonne, CA
Feb 05, 2013 7:45 am EST

Hello Mr.Mckinnon,

As we explained you before we already sent you a prepaid COD return label more than 1 month ago ! Please just ship us back the product and you will get your refund ! You are then free to buy it somewhere else ! Your ordered that camera more than 9 months ago ! If you are not ready to send us back the product, I am sorry but we cannot issue you a refund.

We are ready to help you ! However you cannot have both the product and your money back !

Regards,

Gabriel

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5:29 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Buyer beware. I paid for a camera from Spygadgetonline with a miserable experience. It didn't work and after returning it for exchange I have yet to see or hear from them. They don't even answer their phone. Try it. [protected]. Good luck.

Read full review of Spygadgetonline.ca and 6 comments

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