SpyHunter reviews and complaints

I filed a complaint with Enigma because not only was I overbilled, I was billed for a product that I didn't order and enrolled in automatic renewals without my permission. Although I have not received an explanation for the charges for the extra software, Here is the "sincere" apology I received from Enigma:

Just to clarify the renewal policy, when you purchased SpyHunter, you purchased a subscription which was disclosed several times before and after the purchase. If you look at the SpyHunter's purchase page (https://www.enigmasoftware.com/purchase_spyhunter.php), in the receipt of purchase (received from the email address [protected]@safecart.com), under our EULA or during the installation (in the agreement that you must agree in order to install SpyHunter), you will notice that we disclose that you are purchasing a subscription.

Therefore, I sincerely apologize for the fact that you did not understand what you were purchasing or were not able to see the terms of purchase even though it was displayed to you several times. Although, as stated above, we will refund the charges as requested.

Regards,

Alec Malaspina
VP, Technical Support, Research & QA
ENIGMA SOFTWARE GROUP USA, LLC
EMAIL: [protected]@enigmasoftware.com
URL: http://www.enigmasoftware.com

I originally purchased the software in July 2009 and was charged $29.99. I cancelled my subscription February 2010. I was then charged $29.95 in July 2010. I thought it was interesting that they changed the amount, I'm sure to ensure that the charge would go through. I called1-[protected] today and talked to a person who said I would be refunded in 5-7 days and they did send a follow up email stating that my subscription had been cancelled (AGAIN). We'll see if the refund goes through. If not, I can have that charge removed through my credit union "charge back". The email to contact them if needed is Reg.Net [[protected]@reg.net]. I hope this helps someone else.

On May 20th I purchases Spyhunter over the internet. At the time I thought I was receiving a year subscription for $29.99. When I found out it was for 6 months, not a year, I wrote them an inquiry about this. As a result, someone there reset my subscription, and they wrote me saying so. Now after only 3 months, I can no longer update my definitions for spyhunter, even though I've paid for 6 months which the product was purchased in May, 2007. It should have been good until Nov, 2007. When I ask them to correct this I'm being shuffled between two different places, one telling me they can't help me, the other sending me a formatted email the same every time telling me the url is wrapping around something and that's why I can't download the product so they reset it and give me a couple days to download it. I've had the product downloaded since May 20th, 2007, and it was working fine until some idiot there decided to reset something, now every time I try to run spyhunter it tells me my subscription is expired. I have saved most of the emails they've sent me and if you need, I can attach them and send them to you. I don't know what else to do, I've told them all I want is the three months I paid for working again, and when they are up I'll get out of their hair.

Is there any way you can help me on this?

Thanks

Dennis