Stadri Emblems reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Stadri Emblems
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Terrible service
Do not do business with these people. Worst customer service ever! Every time I call they get worse and worse. I dread calling because I always hang-up furious. When I placed an order they said they would do everything to get it out as quickly as possible. A few days later they sent an email with a picture of my product that was incorrect. I called, several...
Read full review of Stadri EmblemsDon't do business with them
I received the patches and they looked absolutely terrible. I contacted Stadri and they informed me that they could not refund my money. The patches look absolutely nothing like the sample. I have contacted them numerous times, and I still have not received a resolution to this problem. Hopefully my credit card will be able to help me out. In addition it is impossible to get a manager on the phone, and half the time nobody answers the phone. I would warn anyone from working with Stadri. Their customer service in the beginning is good, but once they get your money they are very unhelpful.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Terrible company. Terrible customer service. Once they get your money, they are done with you. My guess is they don’t have time for small orders and treat you accordingly. Also, comparatively their art department leaves something to be desired. I found another middleman in the US who is cheaper, focuses, on customer service and actually works with you to get your project done. Stadri is over-priced and not a good place if it is your first pin or you are making small batch pins. They have a price guarantee and if you are hell-bent on using Stadri, I would recommend getting a couple other quotes because they most certainly will be cheaper and Stadri will match those prices. I wish I did this because I over-payed for a sub-par experience. My 100 pin a month business is going somewhere else.
Agreed! They managed to stay in touch for the first order. But much to my regret, I placed a second(different) order before receiving the first. The second order was the wrong color and wrong quantity. Empty handed after 3 weeks. I received no response when I sent an email with photos explaining the problem. The sales rep was never available on the phone for the next 4 phone calls. Another agent managed to redo the order, but I got the wrong quantity again! Overall, the patches with heat seal backing are of poor quality compared to the first vendor I used. I am running back to them after this night mare. I'm just a good honest person trying to run my hat company which uses patches on the hats and the amount of time and frustration I get from this company is upsetting. Dave. June 2015.
I disagree with this post. In my experience with Stadri, they have always been very professional and are willing to go to great lengths to ensure I always get the design I want. The fact that they basically don't charge for all of the graphic design work they do is amazing! I will continue to use them for my patches.