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The good, the bad, and the ugly - discover what customers are saying about STS Vacations

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5:56 pm EST
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STS Vacations Customer Commitment

Booked vacation to Punta Cana for 2 adults and 2 kids on 2/2/2015 to realize within an hours that my reservation was cancelled by STS Vacations. Called their customer service, the new price was 50% higher. I asked to honor the original price and everyone on the phone suddenly become busy and wanted to call me back but never returned my call. Be aware of the another web site this company is operating http://www.allinclusiveresorts.com/. ### artists.

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Update by zx727
Feb 02, 2015 6:09 pm EST

They just cancelled my reservation and said I have to pay 50% higher if I still want to keep the reservation. I called customer service and they refused to honor the original price. Suddenly everyone on the phone become busy and wanted to call me back. But never did, even the supervisor. ### artists.

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I recently "booked" a Jamaican vacation with STS. My husband and I were all excited about it -- it was supposed to be our honeymoon -- we began telling friends, requesting time off at work, etc. However, "the charge never went through, " even though I received a confirmation number and an electronic receipt. When it never appeared on my credit card bill, I...

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