Touchstone reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Touchstone
Welcome to our customer reviews and complaints page for Touchstone. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Touchstone.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Touchstone's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Touchstone, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Touchstone. Your feedback is an important part of our community and will help others make informed decisions.
Bad work and even worse service
Touchstone / Opportunity in Richmond Hill has really poor workmanship, the drywall work is really bad quality, poor finishes, leaking roof, bad insulation system, etc... Be sure all items are listed in the 1st year form, when is expired you will loose all calims. They never finished the work in the wood stairs and when I called Customer Service there is nothing to do. Advise: Try to not buy from this contractor and if you do it hire an independent inspector to inspect and help you filling the form. Go to your neighbors houses and try to find is something is misiing on yours since for sure it will be... Pay attention on all missing finishes
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The complaint has been investigated and resolved to the customer’s satisfaction.
Scam and cheating
Touchstonecatalog.com was the online company. We ordered two pet condos in espresso finish. Each took about an hour to assemble. When we got to the last piece of the product to assemble, which is the table top that is visible to all, both pieces had damaged corners. The second condo did not assemble well, and the door does not close properly. Our call to customer service was not handled well. Bottom line: In order to make things right, WE would have to either disassemble or repack both items in boxes WE purchased and take to UPS. We said "no".
The complaint has been investigated and resolved to the customer’s satisfaction.
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