Trek Bicycle reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Trek Bicycle
Welcome to our customer reviews and complaints page for Trek Bicycle. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Trek Bicycle.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Trek Bicycle's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Trek Bicycle, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Trek Bicycle. Your feedback is an important part of our community and will help others make informed decisions.
rusting
I purchased a Trek model 7100 bicycle in July 2010. Except for being poorly assembled, all screws were loose, the bike performed well. Overe the winter the bike was stored in a dry shed. This Spring the paint from the main pedal gear has peeled and rusted, all supposedly chrome parts for the brake system are badly rusted. Trek was notified and has not...
Read full review of Trek BicycleAfter sales service - terrible
I have Rolf wheels made by Trek. The freehub on the back wheel needed replacement, so I called Trek Parts and asked them if they had a replacement. The Trek parts department person checked and said, "Yes", they had them in stock. I asked to buy one, but was told that I couldn't by directly from Trek, I had to use my local bike store.
I took my wheel to a Trek bike store and asked them to order the part and install it. They keep trying to obtain the part, which I knew was in stock, but couldn't get it. Finally six months later, they called to say that Trek had stopped supplying the part.
I was about to buy another Trek bike! Not now and never again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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